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J.E. Irausquin Boulevard 79, Palm - Eagle Beach Aruba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Aruba
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 25 hotels in Palm - Eagle Beach
Location
Cleanliness
Service
Value
The 24-hour All Inclusive Hotel Riu Palace Aruba opens all year round and is located directly on the beautiful Palm Beach. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Aruba Airport (10 km) and Oranjestad (11 km) and invites you to explore the area. The hotel has 450 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the fitness center. 2 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our discotheque in the neighboring Hotel Riu Palace Antillas. For lovers of gastronomy, we offer live cooking stations at our main buffet restaurant, Japanese and Italian, Fusion restaurants and Steakhouse, as well as 5 bars and our Capuchino patisserie & ice cream parlor.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Aerobics
Entertainment staff
Evening entertainment
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Bay View
Languages Spoken
English, Spanish, Dutch
7979Reviews1228Q+A100Room tips
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Popular mentions
Chris2pher50 wrote a review Yesterday
Sharon, Pennsylvania9 contributions2 helpful votes
+1
Definitely five stars all the way! From the moment we checked in until we checked out the service, food and entertainment was fantastic! The pool and beach are the best ever! The staff goes way beyond meeting your needs! I would highly recommend you stay at this hotel!! A+++++ all the way!!!
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Date of stay: September 2021Trip type: Travelled as a couple
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Nikki F wrote a review Yesterday
Brooklyn, New York1 contribution2 helpful votes
We stayed at the Riu palace for 6 days . It’s upsetting to see all the things promised on there website while booking and all the things that you do not actually receive while staying . Although I do understand that due to Covid things are different ; there is no reason why you can not update your web page with new standards and regulations so that when guest arrive there expectations are not shot down by what the hotel actually offers . Let’s start with the 24/7 room service advertised when booking - there is no room service at all . It also states there Is liquor dispensers in all rooms , which there is - with no liquor . I’m not sure how Covid affects that as they are coming in your room to stock the bar anyway? Doesn’t make sense . I read online you can order food at the pool bar , not a thing . You can not take any food out of the restaraunt so if you just want to have some fries by the pool , you cant . The sports bar has some food in it , mostly nachos and hot dogs - one day there was mozarella sticks so we got lucky . The buffet food is mediocre at best , very bland and repetitive food the only thing that changes is they have a “themed” section everyday which is different . But it’s funny how you can not take food out but if you go to the buffet near the pool you have to “ cover up” my sister in law was in a cover up but her stomach was showing a little and was asked to pull her cover up up, when most people wear less then that to dinner . You have people coming from the pool , what do you expect? The rooms are dated and need to be renovated but that was the least of the problems . The WIFI is absolutely terrible and disconnects anytime your not on your phone . Thankfully we had a good trip because of the company we were with but when we return to Aruba we will not be staying at the Riu Palace.
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Date of stay: September 2021Trip type: Travelled with family
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Aubrey M wrote a review 22 Sep
Frisco, Texas6 contributions12 helpful votes
Everything about this resort is amazing except the food and the minibar in the room. The food was just okay. The specialty restaurants were nothing to write home about. The minibar had Coke products and 2 types of Aruban beer. Not impressed. On a positive note… the staff were great, the pool area was hopping and the drinks at the bar were pretty good. The beach has white sand and crystal clear waters. I loved it! I will have dinner off site though…
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Research off site restaurants for lunch and or dinner.
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Rosa M wrote a review 21 Sep
1 contribution
I spend 10 days in this great hotel I don't have any complain since the check in to my checkout I have to said that the management Maria in this hotel is excellent you see her taking care of everything ,Jessica was great too>The food was excellent we ate in all the restaurant and was good but my favorite was the Buffet Arturo at the buffet always give us a great welcome all the employees are wonderful, I was in the 9 floor main building beautiful room was worth it the upgrade to ocean view the room always clean I don't remember her name but the cleaning ladies was the best.I want to mention Carlos at the beach the supervisor from towels. BEST VACATION
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Date of stay: August 2021
Value
Rooms
Service
Room Tip: Great location when you go outside a lot stores restaurant Gianni is great
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Cjackson89 wrote a review 15 Sep
Minnesota28 contributions21 helpful votes
First off, I love RIU properties. This was my first time visiting Aruba and although the expectations were high, what I received was basic and COVID had nothing to do with it. Although the mini bar in the room was not filled due to COVID ( which makes absolutely no sense as you can order alcohol 24 hours per day at any of the bards and take drinks to your room), I still had a enjoyable time and it was mainly due to the company I was with. The property is located on a beautiful beach, the location is ideal as you can walk off the resort, shop with local vendors, and there are several excellent restaurants within walking distance. We stayed for 7 days and were on the 9th floor in a lovely suite. The suite itself was beautiful with two Jacuzzis. One in the bedroom and one on the terrace. The one in the bedroom had a ring around it and it didn't belong to us as we didn't use it. The one of the Terrace, I cleaned out myself as I always do in any hotel. It was lovely sitting in the hot tub on your terrace enjoying the nigh air. THE BEST CUSTOMER SERVICE came from the cleaning staff, and the staff in the dining halls. They were helpful and friendly. The staff behind the desk were trash. I was there celebrating my birthday, the hotel knew that as they had balloons in my room with a card. 5 days into my stay I saw a staff walking down the hall passing out cake and chocolate covered strawberries to guest who were celebrating a birthday. I inquire about this, she tells me I am not on the list, I show her my DL to prove my birthday was celebrated while I was on their property. She said she will inform her sup as they missed me. I also called the front desk and informed them. Front desk said they would send something up. Well long story short, I check out and didn't receive anything although I called back on day 6 and day 7. I was told the same BS. Speaking of BS, some of the staff at the front desk have forgotten that 80% of the island's revenue comes for tourism so an attitude adjustment would be nice. If you look at other comments, I am always positing how great the staff are. But this was a a bit interesting as most of them were quite rude. On day 6 of my stay at 4:45 I asked for a cab to take me downtown. I was told by the staff that the stores close at 6:00pm, They called me a cab, they cab also said the stores close at 6:00pm. I get downtown and they stores are closed......There is absolutely no way they didn't know what time downtown closed. My experience was I often got the wrong information when I spoke with the front desk staff. Some of the bar tenders need to return to bar tender school. Several of the drinks I ordered were incorrectly made. The final straw was when the bar tender made a hurricane with pina colada, simple syrup light rum, blue curacao and blended it. I seriously thought I was on some sort of TV show that was playing with my intelligence for fun. The ingredients for a hurricane is light and dark rum, passion fruit juice or puree, orange juice, lime juice, simple syrup and grenadine. They didn't even put a garnish on the glass. After declining whatever drink that was created, I asked for a basic Mojito, the bar tender was too lazy to muddle to mint limes. They just poured alcohol and juice in a glass and had some mint leave floating around and called it a day. The food was beyond basic. After day 3 had to eat off site as the food was definitely recycled. One day they served jerk chicken. It was DISGUSTING . The seasoning was completely off. I was told many guest didn't like the traditional jerk so management altered the recipe. Well when you alter it, it is no longer Jerk. It is "Jerk inspired". In addition, you can not please everyone so if someone doesn't like it, they simply doesn't eat it. The amount of chicken that was thrown out by the guest who are fully aware of what jerk chicken taste like was unbelievable. Jerk chicken is a staple in the Jamaican community and to here this company hires a variety of ethnicities but doesn't embraces the various cultures was disheartening to me. It's seriously tiring to hear that in 2021 that companies are STILL lacking the ability of embracing African culture while expecting us to water down who we are. So it pleases the masses.....If you are not going to make jerk correctly, don't make it at all. No different than other cultural foods. Do it right or leave it off the menu. During my stay, I came across a guest that looked like she needed to be in ICU. She was having dinner in the buffet restaurant. She sat one table over from me. She kept coughing as if she needed medical attention. She literally looked sick. I along with others moved our seats. I reported this to the management. They did absolutely nothing. I saw her later that night on the elevator WITHOUT A MASK. I declined to enter the elevator and decided to wait for the next one. My sig other got on with her and said she was facing the wall, trying to cover her cough. I couldn't help but wonder why she would even be out of her room when she is looking like she is on her death bed , and why wouldn't the kitchen managers address this when it was brought to their attention. This customer literally LOOKED sick so I have no idea why this was not addressed upon check in. When I return, I will look at another location as although the property is beautiful, Poor customer service is a deal breaker for me. I paid close to 5k for 1 week only to have the front desk staff, and a few of he bartenders treat me like I was disturbing their peace along with their wiliness to ignore the fact that they knew someone was sick and they allowed her to roam around like she was not showing any symptoms of being sick. Customer service here do not live up to RIU standards.
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Date of stay: September 2021
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Room Tip: Ask for a high floor
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PRICE RANGE
US$433 - US$875 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace aruba hotel palm/eagle beach, riu aruba, riu palace aruba resort
FORMERLY KNOWN AS
Aruba Grand Beach Resort
LOCATION
CaribbeanArubaPalm - Eagle Beach
NUMBER OF ROOMS
450
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Frequently Asked Questions about Hotel Riu Palace Aruba
Which popular attractions are close to Hotel Riu Palace Aruba?
Nearby attractions include The Butterfly Farm (0.4 km), Gusto Night Club Aruba (0.3 km), and The Sopranos Piano Bar Aruba (0.4 km).
What are some of the property amenities at Hotel Riu Palace Aruba?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Aruba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Aruba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Aruba?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Aruba?
Conveniently located restaurants include Chihuahua's Fiesta & Grill, Papillon Restaurant, and Craft Aruba.
Are there opportunities to exercise at Hotel Riu Palace Aruba?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Palace Aruba have an airport shuttle?
Yes, Hotel Riu Palace Aruba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Aruba?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Riu Palace Aruba?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Riu Palace Aruba offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.