Henn na Hotel Tokyo Akasaka

Henn na Hotel Tokyo Akasaka

2-6-14, Akasaka, Minato 107-0052 Tokyo Prefecture
Traveller (118)
さすがにオープン直後なのできれいなベッド
Room & Suite (73)
Dining (8)

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About

3.5
#1 of 2 special hotels in Akasaka
4.6 of 5 bubbles
Location
3.4 of 5 bubbles
Cleanliness
3.2 of 5 bubbles
Service
3.2 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
HOTEL STYLE
Business
Trendy
Languages Spoken
Japanese
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Wifi
Hot bath
Bar / lounge
Children Activities (Kid / Family Friendly)
Non-smoking hotel
Self-serve laundry
Restaurant
Room features
Blackout curtains
Air conditioning
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms

Location

2-6-14, Akasaka, Minato 107-0052 Tokyo Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 94 out of 100
94
Haneda Airport
14.3 km
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Narita Airport
59.5 km
See all flights
41Reviews1Q+A1Room tip
Traveller rating
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Detailed Reviews
bluecat0412 wrote a review Dec 2019
50 contributions46 helpful votes
4.0 of 5 bubbles
A very convenient location, a supermarket nearby, a subway station about few min work.

The room is small as expected that if u open the suitcase u have no space to walk but it’s normal in Tokyo. They have bed warmer which is amazing. The bed is comfy.

The only downside is they can’t let u early check in.

這間飯店地點位置不錯,旁邊有超商、超級市場,離地鐵站也不遠,坐airport limousine 可能要走一小段但很OK。

房間就是一般日本房間,不算大,行李箱打開就沒地方可以走,但床很舒服,還有暖被機!浴室小巧乾淨。 唯一缺點是無法提早check in,可能是機器人和減少人力的關係。
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hennnahotel_akasaka, マネージャー at Henn na Hotel Tokyo Akasaka
Responded 11 Dec 2019
Thank you very much for choosing Hennna hotel tokyo Akasaka for your stay in Tokyo, and for taking the time to give us your valuable comments. Only through your feedback, we are able to enhance our level of service continuously. Convenience stores, supermarkets, pharmacies and other convenient facilities are located nearby. It is also easily accessible to tourist facilities in Tokyo. Please use it when you come to Tokyo. Our team are looking forward to welcoming you back again, it would be a great pleasure for us. Thank you. Henn na Hotel Tokyo Akasaka Manager Araki
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Niimmmmmm wrote a review May 2019
London, United Kingdom7 contributions10 helpful votes
4.0 of 5 bubbles
Perfect location for visiting all the key sites across Tokyo. 3 different subway stations are within a 10 minute walk. The WiFi phone that they give with the room for FREE was a godsend; unlimited internet to roam around Tokyo with. The room is pretty small, but very clean. Rooms cleaned every other day. Free umbrellas, iron, humidifiers. Didn’t opt for the breakfast but there’s so many places around to eat that it wasn’t an issue. Ideal for travellers/ couples
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Date of stay: May 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hennnahotel_akasaka, マネージャー at Henn na Hotel Tokyo Akasaka
Responded 22 May 2019
Thank you for staying at our hotel, and for taking time to give us your valuable comments. We hope you enjoyed your stay. Sorry for the inconvenience of your room size. We are going to keep making efforts in order to improve our services from now on. We are looking forward to welcoming you to our hotel again. Thank you very much. Hennna Hotel Tokyo Akasaka Manager Araki
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ken y wrote a review Jul 2018
Melbourne, Australia364 contributions68 helpful votes
4.0 of 5 bubbles
We booked this hotel to have some laughs with our teenage kids and it was just that a laugh worth trying once, service & staff were good, rooms were new and clean, buffet breakfast is good and worth the $.

My one problem was luggage space in the room, we had a 4 bed room, and we had to store furniture in the cupboard to fit our luggage . Even then we had to shimmy between the beds & luggage to get to the bathroom, so the room we had was tight for space for 4 people, see photos

Otherwise all good
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Date of stay: July 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hennnahotel_akasaka, 支配人 at Henn na Hotel Tokyo Akasaka
Responded 31 Jan 2019
Thank you very much for choosing Henn na Hotel Tokyo Akasaka for your stay in Tokyo, and for taking the time to give us your valuable comments. Regarding the size of the room, we apologize for any inconvenience. If it seems that you have the opportunity, we will be waiting for your visit again. Thank you.
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Tom wrote a review Jul 2019
Los Angeles, California2 contributions3 helpful votes
1.0 of 5 bubbles
We stayed on 06/22/19 by 3 people.
My son who slept on a rollaway got 7 bedbug bites!!
See pictures!

Update: They finally responded to me without the name who handled this case (Sounds like s/he doesn't want to disclose it) and requested me to get a doctor's note with saying "It might be a Mosquito bite"
If it was by Mosquito, my daughter and I should be victims since a Mosquito flies!
All SEVEN BEDBUG BITES were on his face because a bedbug doesn't fly.
I was told by the Hotels.com customer service rep that they refused to take any responsibilities!
I don't highly recommend this Hotel at all and will never stay there again.

Update: they emailed me that the inspector will be there next week. It's too late to do! I believe it should be done within 24 hours? Otherwise the bugs already transferred to other beds!
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hennnahotel_akasaka, マネージャー at Henn na Hotel Tokyo Akasaka
Responded 6 Jul 2019
Thank you for your comment. We are sorry we made you feel uneasy. A third-party vendor conducted an investigation into the relevant rooms. As a result of investigation, the existence of bed bug was not confirmed. What we asked you to go to the hospital is to worry about your son's health. In response to a notification from you that a pest might have occurred, we quickly packed the sheets in the room strictly. Along with the inspection of the room, it is also asked by a vendor. By no means, we do not escape responsibility at the hotel, and we will welcome guest with safety first. How is your child's health then? If the hotel can do what we can, we will do our best to accommodate you. Henn na Hotel Tokyo Akasaka
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Lyna wrote a review Mar 2019
Indonesia90 contributions17 helpful votes
+1
5.0 of 5 bubbles
This hotel really “wow” ed me... from the beginning I arrived, it had been a pleasant experience..
Location;
the location is only 200 meters away from the tameike sanno train station exit no. 11, there are 2 lawsons along the way to hotel, a lot of international restaurants including mexican and brazilian restaurants nearby, a full service hanamasa supermarket. Along the street, they have plenty of izakaya, and great ramen restaurants which has long queue especially during late night hours.
Hotel facilities:
They use cute robot receptionists both male and female to greet the guests. If you have difficulties checking in, you could also phone the hotel staff to come out and help you out.
The room is normal size in Japan. As a matter of fact, it is slightly bigger than other hotel rooms I’ve stayed previously in Tokyo. Room is very clean, and if you would like to have your room cleaned everyday, you must inform the hotel staff before you leave the hotel. Otherwise, they will not clean the room and only give you clean towels, and toiletries amenities placed on the bed.
Breakfast is very nice, they serve not only breads, croissants, poached eggs but also hot Japanese buffet, consisting miso soup, rice, steamed fish, sausages, and onsen eggs.
Overall, I really recommend this place to anybody who wants the convenience to go anywhere in Tokyo without having to worry about the walking distance from the train station.
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hennnahotel_akasaka, 支配人 at Henn na Hotel Tokyo Akasaka
Responded 25 Mar 2019
Many thanks for choosing our house as well as for taking the time to sharing your experience with all the TripAdvisor.com users. Thank you for enjoying our hotel robot. We can assure you that we always try our very best to satisfy out guest requests. Our location is one of the best, so close to the shopping centers and many wonderful restaurants.  You can go anywhere on the subway to where you want to go. We really hope that we will have the pleasure to welcoming you back again. Hennna hotel tokyo akasaka Manager Araki
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Osnat wrote a review Apr 2021
Berlin7 contributions2 helpful votes
1.0 of 5 bubbles
They are scammers. They promised to repay for a trip that was cancelled due to the Covid-19 regulations in Japan but they didn’t. They should not be trusted after taking advantage of the situation to make profit. It’s outrageous!
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 荒木 祐太, 支配人 at Henn na Hotel Tokyo Akasaka
Responded 8 Apr 2021
Thank you for your comments while you are busy. We are sorry for your situation and deeply apologize for any inconvenience. As we massaged you before, we have already agreed not to collect the cancellation fee and informed it to travel agent which you applied for. We contacted travel agent site that you applied for again and they told they are currently checking with partner company to have your cancellation fee waived as the property, and unable to make the refund to you unless they confirm the cancellation fee waiver with the partner company. Travel agent will contact you with the answers, please kindly wait contact from them. Please be noted we have already agreed it and we never mean to swindle or scam our customers. We will do our best to meet the needs of our customers anytime. Thank you for your understanding and patience. Regards, Hennna Hotel Tokyo Akasaka
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Z1985 wrote a review Apr 2021
London, United Kingdom4 contributions3 helpful votes
1.0 of 5 bubbles
Beware of this fraudulent company!! After sending me an email agreeing to give me refund they simply decided to backtrak on their promise!! These people are outright liars! I attached the emails as proof, if anything goes wrong believe me you don't want to deal with these scammers. I'd expect this kind of conduct at a 3rd world country without proper consumer protections laws, not in Japan.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 荒木 祐太, 支配人 at Henn na Hotel Tokyo Akasaka
Responded 8 Apr 2021
Thank you for your comments while you are busy. We are sorry for your situation and deeply apologize for any inconvenience. We have already agreed not to collect the cancellation fee and informed it to travel agent which you applied for. We contacted travel agent site that you applied for again and they told they are currently checking with partner company to have your cancellation fee waived as the property, and unable to make the refund to you unless they confirm the cancellation fee waiver with the partner company. Travel agent will contact you with the answers, please kindly wait contact from them. Please be noted we have already agreed it and we never mean to swindle or scam our customers. We will do our best to meet the needs of our customers anytime. Thank you for your understanding and patience. Regards, Hennna Hotel Tokyo Akasaka
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markkynrein wrote a review Nov 2019
Bangkok, Thailand1,054 contribution109 helpful votes
+1
2.0 of 5 bubbles
They are trying to be amusing and interesting through their robot receptionists but their automated check-in process is just an epic fail - you need to input data into 2 machines (why not just one??) and invariably a real person needs to come out of the back office to assist.

The room is small and yet they cram in an unnecessary chair and table, meaning that now you really have little space to move around, and to top it they stick an enormous suit de-creasing machine into the room - this takes up soooo much space. Really? Never seen this in any other hotel, even 5 star hotels - the machine is probably hardly ever used by anyone except the odd business traveller.

The aircon controls are only in Japanese - bad luck foreigners.....

All in all, this hotel is just annoyingly silly and not practical at all.
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Date of stay: November 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hennnahotel_akasaka, 支配人 at Henn na Hotel Tokyo Akasaka
Responded 3 Nov 2019
Thank you for staying with us, and for taking time to give us your valuable comments. We would like to apologize for any inconvenience that you experienced during your stay. Regarding the size of our room and our check-in machines, we are very sorry to trouble you. We will share your comments among our all staff members, and make efforts to improve our services. We are so grateful if you choose our hotel when you will visit Tokyo again. Thank you very much.
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A.S.Palmer wrote a review Oct 2019
Uniondale, New York137 contributions65 helpful votes
4.0 of 5 bubbles
Cute hotel with breakfast included, clean with modern amenities.

Staff friendly but professional.

Taxi is easy to get from hotel. Hotel walking distance from the train station, and bus stop close by.

City center, souvenir shops and Tokyo Senso-hi temple (oldest temple in Tokyo) walking distance from hotel with multiple choices for restaurants and sushi bars.

There is an airport bus terminal (Tokyo City Air Terminal) about 15 minutes taxi ride from the hotel which transports people to and from the Narita International airport.
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Date of stay: September 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hennnahotel_akasaka, 支配人 at Henn na Hotel Tokyo Akasaka
Responded 3 Oct 2019
Thank you for staying at Henn na Hotel Tokyo Akasaka. We would also like to express our sincere gratitude for your warm comments regarding our staff and location. Akasaka is very popular for business users and tourists because of its convenient transportation. We will continue to make efforts to enhance the cuisine and improve the service so that we will not disappoint our customers' expectations. We look forward to seeing you again. Henn na Hotel Tokyo Akasaka Manager Araki
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Elad S wrote a review Oct 2018
Tel Aviv, Israel297 contributions258 helpful votes
3.0 of 5 bubbles
So many working hands in Japan, can't get normal people to work at the reception desk? Robots only understand Japanese. We had the suitcases sent in advance. Only by chance there was a local employee taking care of something else, so I could ask her about our luggage. Else, we would have checked-in with the machine and not received our luggage.
Room was on the first floor of rooms and had smell coming in from the street. So we had engine smell of road works in the morning and fish soup smell from the restaurants in the evening. Room wasn't cleaned well also.
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Date of stay: September 2018
3.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Ask for high floors, due to street smells
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hennnahotel_akasaka, 支配人 at Henn na Hotel Tokyo Akasaka
Responded 31 Jan 2019
Thank you very much for choosing Henn na Hotel Tokyo Akasaka for your stay in Tokyo, and for taking the time to give us your valuable comments. We are sorry I made you feel uncomfortable at the time of your stay. Based on valuable comments from customers, we will improve the service.
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Elad S wrote a tip Oct 2018
Tel Aviv, Israel297 contributions258 helpful votes
3.0 of 5 bubbles
"Ask for high floors, due to street smells"
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PRICE RANGE
HK$586 - HK$836 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoMinatoAkasakaAkasaka / Roppongi
NUMBER OF ROOMS
116
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HENN NA HOTEL TOKYO AKASAKA HK$617 (H̶K̶$̶6̶7̶2̶)

Frequently Asked Questions about Henn na Hotel Tokyo Akasaka
Which popular attractions are close to Henn na Hotel Tokyo Akasaka?
Nearby attractions include Hie Jinjya (0.3 km), akasaka Sacas (0.4 km), and Barny Akasaka (0.4 km).
What are some of the property amenities at Henn na Hotel Tokyo Akasaka?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Henn na Hotel Tokyo Akasaka?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Henn na Hotel Tokyo Akasaka?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Henn na Hotel Tokyo Akasaka?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Henn na Hotel Tokyo Akasaka?
Conveniently located restaurants include Izakaya Sanzoku, Kobe Beef 511, and Sushi Koshikawa.
Are there any historical sites close to Henn na Hotel Tokyo Akasaka?
Many travellers enjoy visiting Hozomon (6.9 km), Nezu Shrine (5.7 km), and Tokyo Central Railway Station (2.6 km).
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