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Novotel Phuket Kamala Beach

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118/16 Moo 3, Kamala, Kathu, Phuket 83150 Thailand
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Traveller (2952)
Room & Suite (791)
Pool & Beach (563)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 10/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Phuket Kamala Beach
Updated 10/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 51 hotels in Kamala
Location
Cleanliness
Service
Value
Travellers' Choice
Located directly next to the white sands of Kamala Bay, Novotel Phuket Kamala Beach offers a little slice of paradise for visitors of Phuket. With its unique and quiet beachfront location, along with its close proximity to the hustle and bustle of Patong just 15 minutes away, this modern hotel provides the best of both worlds. Featuring 166 guest rooms, suites and villas, every space has been designed to present guests with modern and efficient room functionalities, while maintaining the full sense of relaxation and comfort for which the Novotel brand is globally renowned. When it comes to dining, the resort has something for every occasion, including an all-day dining restaurant that combines international and modern Thai cuisine, a unique rooftop bar with stunning views of the Andaman sea, a sports bar with big screen TVs and a pool table, as well as a swim-up pool bar. Also available is a gym, spa, kids club, conference rooms and complimentary shuttle service to Patong.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, Thai
2279Reviews185Q+A100Room tips
Traveller rating
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611Jacqui wrote a review 1 Aug
Wanaka, New Zealand23 contributions2 helpful votes
Always a pleasure staying here. Staff, food, views and beach amazing. Been several times before and most probably go back again, value for money. Our friends thoroughly enjoyed their first time and also want to come back.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eli H wrote a review Jul 2022
Sydney, Australia19 contributions11 helpful votes
A short midweek couple’s getaway. Jacuzzi villa. I wish i could give this place six stars because it well and truly deserves it! From the moment of checkin to final departure the staff are what really sets this pace apart - warm welcomes, nothing too much trouble, and even remembering our ‘favourite table’ on the second day. The room itself might be showing its age in some places, but that hardly matters when you can step outside to your private sun deck with plunge pool/jacuzzi, beautifully manicured lawns, and the beach a mere two or three metres away. But let’s get back to the staff… nothing was too much trouble, whether changing the lead person on the booking on arrival (so we could get the points), having the room cleaned while we were at the spa (lots of places say they will do it while you are out, but don’t always deliver), being genuinely interested in their guests, and offering complete flexibility to make the holiday such a pleasure. A small, example was our pre-paid Thai massage which the spa proactively offered to change to anything else we wanted, transferring the discount to the new service. The food itself was ok… some dishes were really good, some were not to our liking, but that wasn’t really the fault of the chefs. With an Accor plus membership we received a 50 per cent off discount which is taken into account when rating the overall food and beverage offering. The beach in front of the hotel is now regularly cleaned by the hotel’s staff, and any reports that Phuket hasn’t readied itself for visitors can be put to rest - at least for Kamala Beach. If you turn left along the beach and walk about 200 metres you’ll find lots of little restaurants and massage places on the beach, that’s if you want to leave the hotel! If you’re looking for total relaxation, with everything running smoothly and to plan, this is a place worth considering.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Preawjai P wrote a review Jul 2022
15 contributions9 helpful votes
Excellent hotel for relaxing and enjoyable moments free upgrade to Jacuzzi Villa with swimming pool seeing sea. Front desk and Bell drivers were nice and helpful! Thank you Khun Yaya for a nice 1 hour Thai massage, Khun Pan (Duty Manager) K Yuki for organizing the trip. I definitely recommend it.
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Date of stay: July 2022
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ChimpyT wrote a review Jul 2022
Basingstoke, Hampshire165 contributions17 helpful votes
We checked in late and the reception staff were more concerned with setting up the "Digital Concierge" than allowing us to our room. I paid for an upgrade to the 1 bed pool villa, the pool is on the roof and due to the design the room is very small, dark and like a concrete bunker! Luckily the hotel were able to change us to an Ocean Suite the following day. I was told on 2 separate occasions by 2 different reception staff that the price difference would be credited upon check out, this did not happen and despite numerous emails to clarify I have now given up. The Ocean suite was very nice, had everything we needed. I had an accident on our 2nd night at the hotel and I have to say that the staff were very helpful to me and my husband, this was the positive in our stay. Location wise the hotel is just a bit too far away from the restaurants and bars, it's a good 10 mins walk across the beach/boardwalk and parts of it are not lit so a head torch is a must or as we did, walked out and got a taxi back. I enjoyed Kamala, it has a beautiful beach and we had some lovely meals and drinks out so would definitely go back but would not stay at the Novotel again. We booked an airport transfer 48 hours before we left for 6.30am, we decided to double check as the reception staff did not fill us with confidence and I'm very glad we did because they had no record of it! We were given an excuse of a "system error" but I'm sceptical to say the least. Reception staff are too easily distracted and do not concentrate at all on what they are doing. I can only think that 2 years shutdown has caused this, they need training back up to a decent level of customer service.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Don't choose the 1 bed pool villa! The Ocean suite was a good room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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nutty86 wrote a review Jul 2022
Bangkok, Thailand28 contributions1 helpful vote
We just reached the hotel and were having such a bad experience from the front office very rude staff one lady seems like a supervisor very very rude not helpful at all by the name of Aom and there was a young boy checking us inn not helpful since the main building is on maintenance and the other building is far away from the pool I don't recommend coming while the building is in maintenance and you have a family not advisable and they don't really care about your needs very disappointed I'm sad my 4 Yr old daughter gets to celebrate her birthday here I couldn't even request since they were so rude. Disappointing very disappointing not hospitable.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kluaymai Tanthawisut, Marketing at Novotel Phuket Kamala Beach
Responded 5 Jul 2022
Dear nutty86 Thank you for taking the time to review your recent stay with us here at the Novotel Kamala Beach. My apologies that you were not satisfied with your stay and our team and I can assure you that this is not the standard of experience or service we are trying to deliver. Firstly, please allow me to apologies for our lapses in service during your stay. This feedback has been discussed internally and it is very distressing for me personally to learn about these issues. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do hope that we have an opportunity to offer you a positive experience in the future and If you would like to return then please feel free to contact me directly and I will be sure to take care of you. Kind Regards Kluaymai Tanthawisut Digital Marketing Manager
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Elaine655 wrote a review Jun 2022
Gold Coast, Australia22 contributions79 helpful votes
The Hotel was my 1st visit to Novotel & Kamala Beach area, Breakfast was excellent everything that any one could ask for & a added bonus fresh juice, don’t understand some comments about variety. The bedroom was a good size I was on the 4 th floor room 328 clean linen every day & 2 bottles of water every day I asked for more water & at no extra charge it was delivered. The Hotel has an app that you put on you’re phone to order on & message not to keep asking receptionist. The pool area was quite quiet but I think in high season the bed situation would be a challenge. I prefer the sea so easy access to beach. I had a few lunches but do prefer to try out local restaurants. Kamala will take quite a long time to recover from Covid as a lot of the beach area is not very maintained. The Hotel does need a bit of an upgrade but like all areas in Phuket high season & a lot of dropping of government restrictions will help. All staff at Hotel are extremely nice a beautiful greeting everyday & nothing is too much trouble. It is a quiet end of the Beach & for me I think I’m getting a little long in the tooth to have children around me so maybe adults only next time. Nice to talk to Australian Manager who took time to greet guests. Thank you Novotel.
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Date of stay: June 2022Trip type: Travelled solo
Room Tip: If you want other restaurants 15 - 20 minutes Beach walk away from Hotel, not much Shopping in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kluaymai Tanthawisut, Marketing at Novotel Phuket Kamala Beach
Responded 5 Jul 2022
Dear Elaine655, Thank you for taking the time to provide us with your valuable feedback regarding your stay at our resort. We are pleased to see that you enjoyed our service from our team. I am sure that your appreciation will serve as an encouragement to all of our staff. We hope that you will give us another opportunity to welcome you back in the future to provide you with an even more flawless experience. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager
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Hari M wrote a review May 2022
Melton South, Australia1 contribution1 helpful vote
+1
Hi, this may be a old hotel but it's good not great. Menu has a small selection and after 10 days you get bored. There is no entertainment to speak of. It would be great if the roof top bar had some music. If you want complete piece and quite this is the place to come. Doesn't really cater for the young at all. MY flight isn't till 10.30 pm and have to check out at 12. They wouldn't even let me shower in a vacant room without paying for a extra night, that's really sad. I never got this treatment in any of the Bali resorts. customer service meh ! I doubt that I'll be back.
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kluaymai Tanthawisut, Marketing at Novotel Phuket Kamala Beach
Responded 17 May 2022
Dear harikamengato, Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will share your feedback to our team for the improvement, especially on the menu selection and services. However, we glad to know that you like our roof top bar. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach Team
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terbtoh wrote a review Mar 2022
Saint-Cyprien, France393 contributions90 helpful votes
+1
We have booked Novotel Phuket Kamala for our Test & Go day 5 (we have stayed here for 7 days is was a good moment indeed!). Hotel : Located at Kamala beach (40 - 45 minutes from HKT Airport). and the hotel have direct access to Kamala beach. Room & Amenities : We have booked Pool Villa (606). Room are nice with a good view but rooms & hotel are need to renovation or refreshment because you can see the maintaining is very poor, i.e. the floor, side walk, color of the building, lights outside, gym area etc. Our bedroom is missing bed light corner. Size of the room are perfect, Pool area is missing small table as well. However, view from the room and pool is stunning! (there is coffee machine, fridge, slipper in the room). Bar & Restaurant : There is pool bar, roof top (open only in the evening) must try here before the sunset. And the restaurant (same area for breakfast & dinner) with sea view (outdoor & indoor). Same as mention as above all the bar & restaurant need to be refreshment but service here is very good and Thank you to "Khun Aon" for such a good service at the dinner time. Breakfast : not many choices (food is nearly the same everyday) - there is eggs station, Thai food corner (food nearly the same everyday i.e. Phuket noodle, fried vegetable, rice congee (pork or chicken is everyday) some fresh fruits etc. but the food is tasty! Reservation - reception & staffs : Thank you for your assistance & all information you have provided to us during our stay & before arrival. Is was very helpful. Tips : Pool villa or Family pool villa (2 bed room) are recommended!
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: Pool Villa!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kluaymai Tanthawisut, Marketing at Novotel Phuket Kamala Beach
Responded 4 Apr 2022
Dear terbtoh, Thank you so much for your wonderful review of our service and villa. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. And thank you for recommending our resort to other readers. Our service staff are definitely our number one asset, so we couldn’t be happier that you had such a positive experience with the team, especially Khun Aon. Hope to welcome you again soon! Sincerely, Kluaymai Tanthawisut Digital Marketing Manager
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Tony G wrote a review Mar 2022
Saint Louis, Missouri3 contributions8 helpful votes
Clean hotel and friendly staff. Front desk was helpful in describing all I needed to do during my 7 day stay. Restaurant had good food. Was nice to have breakfast looking at the beach. In the evenings I spent most of my time at "The Roof' bar overlooking Kamala Beach. The barkeeper Nual was delight to talk with. She is funny and friendly for sure but always professional of her job. A+ To her! When I go back to Phuket I will be looking at staying her again. The only down side to this place is that it was a far walk to any shopping or city type sightseeing.
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Date of stay: February 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Paul Smith, General Manager at Novotel Phuket Kamala Beach
Responded 7 Mar 2022
Dear Tony, Thank you so much for taking the time to review your experience with us. It is super pleasing to read that you found the hotel to be clean and the staff to be friendly. It is also great that you enjoyed the food and beverage service at the hotel and in particular the location of our breakfast restaurant and the On The Roof Bar. I will be ensure to let Khun Nual know how much of a positive impact she had on your stay. She is a true Heartist and we are very lucky to have her. So pleased to rea that you will be willing to return in the future and the team and I look forward to your visit. Kind Regards Paul Smith
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DSAPETE wrote a review Feb 2022
Toulouse, France38 contributions38 helpful votes
Stayed here for 16 nights in Januay. Right on the beach with great views. The staff are exceptionally well managed and trained as was evinced by the swift and courteous service levels that we experienced everywhere! The check in staff on the 18th of Jan were very helpful especially in relation to loading "covid apps"! The food in the restaurant was perfect, but as always you can get cheaper "on the beach and in the village", but the quality can not be faulted, nor the friendly smiling service. Of note as the "Thai Buffet" evening, great tastes at a grat price. Also not to be forgotten were the cocktails and sunset from the roof bar...Stunning! We had an issue with our electrics in the romm and the manager himself ensured that the fault was fixed safely and swiftly. The hotel itself could do with a little paint here and there, but in a tropical environment this is normal! We took several trips booked from the reception area which were fantastic and thr information supplied was "spot on". Finally the SPA is well worth a visit. Clean professional and soooo relaxing! Overall a really well run hotel in a great location and I have already recommended to others !!
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Review collected in partnership with Accorhotels.com
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Paul Smith, General Manager at Novotel Phuket Kamala Beach
Responded 22 Feb 2022
Dear DSAPETE, Thank you so much for your kind words about your recent visit to the Novotel Phuket Kamala Beach. The team are a credit to the hotel and very pleased that their service levels impressed you. I am pleased that the food and beverage and in particular our taste of Thailand buffet were to your liking and that you enjoyed spending time at On The Roof which truly has some of the best sunset views on the island. I am also pleased that you enjoyed your treatments in the hotel Spa which I agree is well worth a visit during a visit to the hotel. I can assure you that maintenance works are continually in our plans and we will be undertaking more during the off season this year. We all look forward to your next visit to the property. Kind Regards Paul Smith
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PRICE RANGE
US$43 - US$83 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuKamala
NUMBER OF ROOMS
166
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Frequently Asked Questions about Novotel Phuket Kamala Beach
Which popular attractions are close to Novotel Phuket Kamala Beach?
Nearby attractions include Shyam Tailor House Phuket Kamala Beach (0.4 km), Laem Sing Beach (0.7 km), and Phuket FantaSea (0.8 km).
What are some of the property amenities at Novotel Phuket Kamala Beach?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Novotel Phuket Kamala Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Phuket Kamala Beach?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Novotel Phuket Kamala Beach?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Phuket Kamala Beach?
Conveniently located restaurants include Hey Ha Bar & Restaurant, Restaurant at Lillo Island Resort, and Baan Mai.
Are there opportunities to exercise at Novotel Phuket Kamala Beach?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Phuket Kamala Beach have airport transportation?
Yes, Novotel Phuket Kamala Beach offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Phuket Kamala Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Phuket Kamala Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Phuket Kamala Beach?
The staff speaks multiple languages, including English and Thai.