We were concerned about the mixed reviews but so glad we choose to ignore the bad ones. We had 3 nights in a Sea View deluxe ( building 4) before heading to Khao Lak for our honeymoon. Nice little touch of rose petals on our bed, the most comfortable bed and pillows ever! Staff were very friendly, breakfast yummy with a good selection. The wetedge pool by the rocks was such a beautiful outlook. Yes, we lost power or lights daily but who cares. We didnt even bother to report it as its no big deal and common for Asian countries. Great place to stay at a great price! Hopefully tourism picks up for the locals as it was so quiet, which of course didn't bother us
Amazing hotel! Bedroom is perfect! Comfortable, well decorated, beautiful, clean, I was impressed! Super beautiful pool area, breakfast is amazing and staff is very kind! It’s not far from the beach, I will definitely come back next year! LOVE IT
Was there for 2 nights with my friend to relax and tanning session. We worked hard and needed a little vacation and found that Cape Sienna was very quiet and relaxed place to stay away from work. Breakfast buffet was big and have lot of selections. I love coffee the most, could not live without a good hot latte to start my day. The room was beautiful but the a/c was a bit loud, typical problem for old hotels. Pool staffs was not really attentive even though they saw us sitting down but still didn't come to take order, we had to walk to them to ask to order food and drink. The coffee shop staffs were nice and presented. The pools near the coffee shop need cleaning and maintenance. Anyway, it was okay with the price we paid, nothing to ask for more.
I stayed in Cape Sienna at the beginning of April 2022. The key selling point of this hotel is the Cape Sienna Rocks Cafe on the other side of the street which has the beautiful infinity pool for the use of the hotel guests. However, the hotel itself, although well maintained, has serious issues with service quality. Most of the staff barely notices you. I arrived at the reception to check in and felt pretty much ignored for the first 10 minutes or so, not knowing what to do with myself. None of the staff says hello to the guests during their stay (which is very different from the previous hotel I stayed in Phuket where everyone was super friendly). At the check in, I waited at the sofa for the reception staff to finish up the formalities, and there was a couple sitting next to me. The receptionist came over and decided to give a briefing to both the couple and myself at the same time, to make things faster. I felt like part of a tour group. I think it was quite unprofessional. The staff at the hotel restaurant doesn't know they should clean the plates from the main dish before they serve the dessert. They also got my order wrong. And they are not very attentive. At the Vanilla Sky Bar, I ordered beer and got a glass with a lipstick on it. Not a huge deal but I pointed it out to the waitress, only heard: "OK I change for you". No apologies. The worst experience I had was on the first day at the infinity pool at the Rocks Cafe. I arrived at 9am just when they opened, sat down by the pool, put the sunscreen on, made myself comfortable, only to be told 5 minutes later by the staff that they will be cutting the leaves from the coconut trees, and whether I would be able to move back to the main pool at the hotel for the day. This situation was totally mismanaged by the staff. If they know that a company is coming to cut the coconut trees in the morning, then they should not even open the infinity pool and they should cordon the area off to avoid guests coming in. After the staff asked me to leave, I saw several other hotel guests coming in there for another half an hour, even after they started cutting the trees. Not only was it mismanaged, but also a safety risk to the guests. Also, the infinity pool deck is swarmed with ants, so you should drink your shakes fast. And the staff is not attentive. Every time you want to order something, you need to go up the stairs and into the restaurant to let them know, only then they will come. Hotel room design - overall nice, I had the honeymoon suite. It had a corner sofa and a table, very big balcony with another sofa and table, plus jacuzzi. But it just feels like ordinary room in an ordinary hotel, it definitely is missing the resort feel I was hoping for. Also, the toilet and shower chambers feels like a prison. The water stays in the shower for the whole day, and there is no cold water in the sink (only hot or very warm) which is odd. On the positive note, I liked the gentleman at the Vanilla Sky bar - he was very friendly and chatting customers up. Good service here. The hotel is 5 minutes walk to Kamala beach. The road itself is not very busy so you can definitely make your way down the hill on foot. Just watch out incoming cars from time to time. And while the lunch/dinner menu in the hotel is not extensive, I thoroughly enjoyed the buffet breakfast. Very good quality and selection. With 5 minutes walk to Kamala beach, you can easily reach other restaurants in the area fast. There is also 7-11 5 minutes walk away from the hotel towards the beach, so you can buy things on the way back easily. Despite the negatives, I enjoyed my stay much more than I expected after the experience from the first 24 hours, and I had a very relaxing time for most of the 4 nights I spent there. Again, this was mainly attributed to the infinity pool at the Rocks Cafe, which is absolutely beautiful, and not very crowded. If not for the hiccup with cutting the coconut trees, the time at that pool would have been perfect for me. Overall the hotel is nice but not as nice as I expected.…
The hotel rooms are good, but we had a horrible experience with the spa. My wife and I went for massage and after we were done, her undergarments were missing. Nobody took any responsibility it was like a ghost took it. Very irresponsible management. This is not the way you treat customers. If this is the standard of the hotel where things disappear and they take no action but to say "we don't know where did it go" I call that as terrible service!!!