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Cape Sienna Hotel & Villas

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18/40 Moo 6, Nakalay Road, Kamala, Kathu, Phuket 83150 Thailand
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Traveller (2384)
Pool & Beach (368)
Room & Suite (271)
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About

#18 of 50 in Kamala
Location
Cleanliness
Service
Value
Travellers' Choice
Cape Sienna is a new chic modern resort that brings sophisticated style of city living to the tropical beauty of Phuket. Designed as a retreat for the urbane cosmopolitan, the sleek accommodations and restaurants are all positioned to command stunning sea views from a dramatic west coast headland.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Modern
Languages Spoken
Thai
1965Reviews91Q+A100Room tips
Traveller rating
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Popular mentions
Caraline C wrote a review 16 May
10 contributions
+1
We were concerned about the mixed reviews but so glad we choose to ignore the bad ones. We had 3 nights in a Sea View deluxe ( building 4) before heading to Khao Lak for our honeymoon. Nice little touch of rose petals on our bed, the most comfortable bed and pillows ever! Staff were very friendly, breakfast yummy with a good selection. The wetedge pool by the rocks was such a beautiful outlook. Yes, we lost power or lights daily but who cares. We didnt even bother to report it as its no big deal and common for Asian countries. Great place to stay at a great price! Hopefully tourism picks up for the locals as it was so quiet, which of course didn't bother us
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Date of stay: May 2022Trip type: Travelled
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Naima_SP wrote a review 5 May
Sao Paulo, SP16 contributions11 helpful votes
Amazing hotel! Bedroom is perfect! Comfortable, well decorated, beautiful, clean, I was impressed! Super beautiful pool area, breakfast is amazing and staff is very kind! It’s not far from the beach, I will definitely come back next year! LOVE IT
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Date of stay: April 2022Trip type: Travelled
Room Tip: Don’t miss the breakfast, it was one of the best I ever had in hotel.
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ladydreamisreal wrote a review Apr 2022
Ban Du, Thailand53 contributions61 helpful votes
+1
Was there for 2 nights with my friend to relax and tanning session. We worked hard and needed a little vacation and found that Cape Sienna was very quiet and relaxed place to stay away from work. Breakfast buffet was big and have lot of selections. I love coffee the most, could not live without a good hot latte to start my day. The room was beautiful but the a/c was a bit loud, typical problem for old hotels. Pool staffs was not really attentive even though they saw us sitting down but still didn't come to take order, we had to walk to them to ask to order food and drink. The coffee shop staffs were nice and presented. The pools near the coffee shop need cleaning and maintenance. Anyway, it was okay with the price we paid, nothing to ask for more.
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Date of stay: April 2022
Cleanliness
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maciek_g1984 wrote a review Apr 2022
Singapore15 contributions36 helpful votes
I stayed in Cape Sienna at the beginning of April 2022. The key selling point of this hotel is the Cape Sienna Rocks Cafe on the other side of the street which has the beautiful infinity pool for the use of the hotel guests. However, the hotel itself, although well maintained, has serious issues with service quality. Most of the staff barely notices you. I arrived at the reception to check in and felt pretty much ignored for the first 10 minutes or so, not knowing what to do with myself. None of the staff says hello to the guests during their stay (which is very different from the previous hotel I stayed in Phuket where everyone was super friendly). At the check in, I waited at the sofa for the reception staff to finish up the formalities, and there was a couple sitting next to me. The receptionist came over and decided to give a briefing to both the couple and myself at the same time, to make things faster. I felt like part of a tour group. I think it was quite unprofessional. The staff at the hotel restaurant doesn't know they should clean the plates from the main dish before they serve the dessert. They also got my order wrong. And they are not very attentive. At the Vanilla Sky Bar, I ordered beer and got a glass with a lipstick on it. Not a huge deal but I pointed it out to the waitress, only heard: "OK I change for you". No apologies. The worst experience I had was on the first day at the infinity pool at the Rocks Cafe. I arrived at 9am just when they opened, sat down by the pool, put the sunscreen on, made myself comfortable, only to be told 5 minutes later by the staff that they will be cutting the leaves from the coconut trees, and whether I would be able to move back to the main pool at the hotel for the day. This situation was totally mismanaged by the staff. If they know that a company is coming to cut the coconut trees in the morning, then they should not even open the infinity pool and they should cordon the area off to avoid guests coming in. After the staff asked me to leave, I saw several other hotel guests coming in there for another half an hour, even after they started cutting the trees. Not only was it mismanaged, but also a safety risk to the guests. Also, the infinity pool deck is swarmed with ants, so you should drink your shakes fast. And the staff is not attentive. Every time you want to order something, you need to go up the stairs and into the restaurant to let them know, only then they will come. Hotel room design - overall nice, I had the honeymoon suite. It had a corner sofa and a table, very big balcony with another sofa and table, plus jacuzzi. But it just feels like ordinary room in an ordinary hotel, it definitely is missing the resort feel I was hoping for. Also, the toilet and shower chambers feels like a prison. The water stays in the shower for the whole day, and there is no cold water in the sink (only hot or very warm) which is odd. On the positive note, I liked the gentleman at the Vanilla Sky bar - he was very friendly and chatting customers up. Good service here. The hotel is 5 minutes walk to Kamala beach. The road itself is not very busy so you can definitely make your way down the hill on foot. Just watch out incoming cars from time to time. And while the lunch/dinner menu in the hotel is not extensive, I thoroughly enjoyed the buffet breakfast. Very good quality and selection. With 5 minutes walk to Kamala beach, you can easily reach other restaurants in the area fast. There is also 7-11 5 minutes walk away from the hotel towards the beach, so you can buy things on the way back easily. Despite the negatives, I enjoyed my stay much more than I expected after the experience from the first 24 hours, and I had a very relaxing time for most of the 4 nights I spent there. Again, this was mainly attributed to the infinity pool at the Rocks Cafe, which is absolutely beautiful, and not very crowded. If not for the hiccup with cutting the coconut trees, the time at that pool would have been perfect for me. Overall the hotel is nice but not as nice as I expected.
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Date of stay: April 2022
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Response from Frank Dreist, General Manager at Cape Sienna Hotel & Villas
Responded 4 weeks ago
Dear Maciek, thank you for your feedback and our apologies for a rather bumpy first 24 hours. It was a very busy period due to the Songkran holidays, which however is not an excuse and you should have received better treatment. The comment about Reception is well noted and there might have been a misunderstanding that you arrived together with the other couple. However, your comments are well noted, including the mishap with cutting the trees as staff was supposed to close up the area in the morning. We appreciate that you nevertheless enjoyed your time for the rest of the days you booked. With Best Regards, Frank Dreist General Manager
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Davinder S wrote a review Apr 2022
14 contributions2 helpful votes
The hotel rooms are good, but we had a horrible experience with the spa. My wife and I went for massage and after we were done, her undergarments were missing. Nobody took any responsibility it was like a ghost took it. Very irresponsible management. This is not the way you treat customers. If this is the standard of the hotel where things disappear and they take no action but to say "we don't know where did it go" I call that as terrible service!!!
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Date of stay: April 2022Trip type: Travelled
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Response from Frank Dreist, General Manager at Cape Sienna Hotel & Villas
Responded 4 weeks ago
Mr. Singh, as pointed out in my email to you on which I received an even more aggressive and threatening response your wife insisted that she put the undergarments in the wardrobe. This happened of course during my staff was not in the room and after you were both in the room together with the staff for the entire period of the treatment. My staff at no time needed to open the wardrobe or knew about what you put in. When your wife could not find her underwear my staff and her tried to find it in the room as well as in the laundry. After nothing was found you demanded compensation pointing out that it was an expensive new bra, which we refused and you got upset and you accused my staff bluntly of steeling those items. As we haven't seen nor touched your things why would we have to bare responsibility other than helping finding it. Finally my staff located the missing items under the sink, which were neither new nor of a high end brand but rather mainstream labeled. We can all understand that things happen and we try to be accommodating and helpful, but being blamed for misplaced items, which we had no knowledge of being there and asked to compensate and being threated is not the way to treat the hotel either. Nor do I understand the logic of immediately accusing staff of stealing (which is defamation) over a used bra and underpants....why would staff even be interested in it, especially knowing that of course you would immediately know it when the treatment is finished and you are going to dress up again? The missing items had been sent to you. Yours Sincerely, Frank Dreist General Manager
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PRICE RANGE
US$52 - US$78 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cape sienna hotel and villas, cape sienna resort
LOCATION
ThailandPhuketKathuKamala
NUMBER OF ROOMS
146
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Frequently Asked Questions about Cape Sienna Hotel & Villas
Which popular attractions are close to Cape Sienna Hotel & Villas?
Nearby attractions include Cut and Sew Tailor (0.7 km), BS Collection (0.8 km), and Fashion World Tailor Kamala (0.7 km).
What are some of the property amenities at Cape Sienna Hotel & Villas?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Cape Sienna Hotel & Villas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cape Sienna Hotel & Villas?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Cape Sienna Hotel & Villas?
Yes, free parking is available to guests.
What are some restaurants close to Cape Sienna Hotel & Villas?
Conveniently located restaurants include Big Boys’ Burger Club, Cocorico Beach Restaurant Bar, and 936 Coffee.
Are there opportunities to exercise at Cape Sienna Hotel & Villas?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Cape Sienna Hotel & Villas have an airport shuttle?
Yes, Cape Sienna Hotel & Villas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Cape Sienna Hotel & Villas have airport transportation?
Yes, Cape Sienna Hotel & Villas offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cape Sienna Hotel & Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does Cape Sienna Hotel & Villas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.