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Holiday Inn Express Gloucester - South, an IHG hotel

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Telford Way Waterwells Business Park, Quedgeley, Gloucester GL2 2AB England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (120)
Dining (13)
Room & Suite (12)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Gloucester - South, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Quedgeley
Location
Cleanliness
Service
Value
Travellers' Choice
Holiday Inn Express Gloucester - South is conveniently located off Junction 12 of the M5 and close to Gloucester City Centre. The hotel is 3.5 miles from Gloucester city centre and 15 miles from Cheltenham. Bristol is just 35 miles away, whilst driving to Cardiff Millennium Stadium will take one hour for sporting enthusiasts. The hotel is located within Waterwells Business Park making it ideal for visiting both local companies and attractions in Gloucester. Attractions include Gloucester Cathedral, famous for the filming of Harry Potter, and Gloucester Docks. Nearby is Cheltenham Racecourse, home of the famous Gold Cup and Paddy Power festivals. Cradled by the picturesque Cotswold Hills and ideally located in the heart of the country, the city of Gloucester offers visitors a vibrant, lively atmosphere. All guestrooms offer free Wi-Fi, power showers and 32-inch TVs with Freeview. Guests can enjoy the inclusive Express Start breakfast and grab a drink and pizza in the hotel's lounge.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
24-hour front desk
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Vending machine
Meeting rooms
Non-smoking hotel
Express check-in / check-out
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Room features
Housekeeping
Safe
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
924Reviews23Q+A100Room tips
Traveller rating
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Popular mentions
phil r wrote a review Oct 2021
Falmouth, United Kingdom16 contributions8 helpful votes
stayed here for 4 nights 24-28 October in 2 rooms with family. The breakfast area on Monday & Tuesday was to say the least lively. It was a free for all to get a table and when there was one available it wasn't cleared , we had to do that ourself plus get a spray and paper roll to wipe down the table ( covid spread) There were dogs staying which we know is allowed, but there were 2 separate tables where the dog was on the lap of the owner & eating from the table. DISGUSTING .Things were so much better the next day when I assume there had been complaints made A man in a blue suit was efficiently clearing tables, wiping down & straightening tables & chairs plus there were no dogs. THE ONLY BAD POINT WAS THE FIRE ALARM AT 11:30pm but at least we knew they were working o.k.
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Date of stay: October 2021
Location
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1 Helpful vote
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Gloucester - South, an IHG hotel
Responded 4 weeks ago
Dear Phil, Thank you for taking the time to leave such detailed feedback about your recent stay with us! We appreciate your 4/5 rating and are happy to hear you had a pleasant stay! Hope to welcome you back very soon! Best regards, Izaskun
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Seamo wrote a review Oct 2021
Northampton328 contributions122 helpful votes
Stayed at HIE Gloucester for one night en-route to the Midlands from the South-West. The hotel was easy to find and there was plenty of free parking. Check-in was friendly and professional and the room was of a very good size, all very clean and with reasonable facilities. The wifi was free and worked reliably which was appreciated. However, I experienced the following issues which left me an unhappy customer on this occasion :- 1. Loud noise (music and chatting) from an obvious party on the floor below. Reported to night staff after midnight but it wasn't until 1:30am that this stopped. A good night's sleep was therefore ruined which is unacceptable and the minimum I expect from a hotel, especially one in the Holiday Inn group. 2. Long queue for breakfast and staff overwhelmed. Tables not being cleaned so you can't rely on their claim to sanitise "high traffic areas" and breakfast items not being replenised regularly i.e. no sausages, croissants, white bread for the toaster. 3. No-one on check-out so I had to just leave the key card and hope for the best. I held off writing this review for 5 days as I raised a complaint with Customer Care on the Holiday Inn website, as well as raising the same points in response to a customer satisfaction survey I was sent. The local manager at Gloucester sent a polite but ineffective reply; Customer Care nothing which makes me even more cross. Would I stay there again? No. Would I recommend it to others? No. Having said that I suspect that more often than not the hotel is decent and I felt for the staff who were clearly under-resourced and doing the best they could. However, Holiday Inn staffing is not my problem and I endured a poor stay as a result.
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Date of stay: October 2021
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Response from HIE Gloucester, Owner at Holiday Inn Express Gloucester - South, an IHG hotel
Responded 4 weeks ago
Dear Guest Thank you for taking time to leave us your valued feedback. Firstly I would like to say I am happy to see you found the staff on check in friendly and that you found the room and hotel clean. During these current times cleanliness is a very strong priority of the hotel. I would like to apologise on behalf of the hotel for your interrupted sleep, we try to resolve noise disturbances as quickly and efficiently as possible, The night staff should be regularly doing floor walks to prevent these things from continuing so i would like to apologise that this did not appear to happen. Unfortunately it appears you did stay with us during half term which resulted in the hotel being fully booked most nights in the week you stayed with us, this did result in breakfast being very busy most days. We as a hotel still take covid 19 very seriously which is why the breakfast area had only limited seating to allow social distancing, we also had in operation a grab and go service for those who did not wish to wait or want to sit in a busy breakfast area, I apricate grab and go may not have been ideal however the safety of our guests is our top priority so having the grab and go breakfast is just 1 of our ways to keep the breakfast area running smoothly whilst offering a safer option for all our guests who did not feel safe sitting in the breakfast are during these busy periods. Hotel policy is to take payment on arrival so that all guests have a quick and easy check out, we do have a table set up by reception for all guests to put there room keys in on departure to save them having to wait around to be seen, I am sorry if you missed this and we will look into putting the table in a more visible place. We have this option in place also when breakfast is forecast to be busy so we can have all staff helping out during breakfast to make sure everything runs as smoothly and safely as possible for our guests and to allow all guests who are checking out to have a nice quick departure. I am sorry to hear you would not stay with us again or recommend us however I hope you will give us the chance to put things right and hopefully change your opinion on us. Thank you once again for taking time to leave us your feedback and we will take all comments on board and use them in helping us grow as a hotel. Kind regards, Callum
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glenryck wrote a review Oct 2021
Yeovil, United Kingdom70 contributions50 helpful votes
After having a very bad night at an express the previous night in reddich I wanted to cancel this hotel and book. Premier inn, but missed the cancellation deadline. But!, I’m now glad I didn’t as this hotel was 1000% better in every way. Location was great, just a stones throw away from 2 pubs you can have an evening meal in, 2 supermarkets are less than 1/2 a mile away. The bed was one of the most comfortable bass I have ever slept in, I didn’t want to get up. Breakfast was good too, all in all a good stay in a good hotel. Highly recommend.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: There is a pub next door, but if you want a carvery, then the pub just round the corner is the...
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Response from HIE Gloucester, Owner at Holiday Inn Express Gloucester - South, an IHG hotel
Responded 30 Oct 2021
Dear glenryck, Thank you for taking your time to leave us your feedback from your recent stay with us here at Gloucester South. I am happy to hear that you found the location great and that you found the pubs ideal from the hotel. I am also happy to hear that you found the bed comfortable this is what we like to hear from are guests :). We take on are guests feedback and I will be happy to pass on your comments to the rest of the team and I hope that we can get this opportunity to welcome you back to are hotel in the near future. Kind Regards,
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Robert C wrote a review Oct 2021
Quedgeley, United Kingdom154 contributions43 helpful votes
Stayed here for years as the front desk people are lovely but recently i.e. over the last 18-24 month and more recently the standard of house keeping has dropped to a standard that is totally unacceptable, wether it's the blanked just thrown over or no towels left and lately they just don't even bother to come in to the room and it's just left, when house keeping are challenged they just shrugged the shoulders and say I will have a word with the girls SHOCKING! Sorry Ella .
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Beware the house keeping is terrible
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1 Helpful vote
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SussexAdventurers wrote a review Sep 2021
West Sussex, United Kingdom178 contributions168 helpful votes
My wife and I recently spent a pleasant 3 nights in this hotel as a base for touring the Cotswolds. It is conveniently located just outside of Gloucester, easy to find and with ample parking. After a quick and easy check-in process we were allocated a room on the upper floor (as requested) and it was pretty much as expected being functional, clean and tidy. The bed was comfortable albeit small (a Queen). The bathroom was a shower-only affair but this was fine for us. The wi-fi worked perfectly. There is no a/c at the hotel and our room was on the warm side (although not uncomfortably so) even in late September. Not sure what it would be like in the summer. Breakfast (complimentary) was a buffet affair with a reasonable selection of options - perfectly acceptable for this standard of hotel. The only problem we had was on the second night when an objectionable odour (smelt very much like weed!) seemed to be filtering in to the bathroom via the vent. I reported this to reception and was immediately offered a replacement room (also on our preferred upper floor, albeit on the slightly noisier side of the building, i.e. nearer to traffic - not a big problem for us.). Resolution of our problem was dealt with quickly, efficiently and courteously. I didn't take the name of the young lady who dealt with this but wanted to offer my thanks to her. A decent pub/eatery (the Bumble Bee) is next door and is an OK option. We also ate in a local Miller and Carter and Indian restaurant (Indian Memories), both of which were very good. We would stay at this hotel again and believe it offers good value.
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Date of stay: September 2021
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1 Helpful vote
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Response from HIE Gloucester, Owner at Holiday Inn Express Gloucester - South, an IHG hotel
Responded 27 Sep 2021
Dear SussexAdventures, Thank you for taking your time to leave us a review from your recent stay with us at Gloucester South. I am pleased to hear that you had a quick and easy check in. I am also pleased to hear that you found the room clean, comfortable. I am pleased to hear that you also made use of the continental breakfast. I am sorry to hear that you had a strong smell coming into your room, I will be happy to pass this comment onto the rest of the team to find out which member of staff dealt with your situation. Again thank you for taking your time to leave us your feedback we hope that we can take this opportunity to welcome you back to are hotel in the near future. Kind Regards, Reception Team
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PRICE RANGE
US$46 - US$152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express gloucester south hotel gloucester, holiday inn gloucester, gloucester holiday inn
LOCATION
United KingdomEnglandCotswoldsGloucesterQuedgeley
NUMBER OF ROOMS
106
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Frequently Asked Questions about Holiday Inn Express Gloucester - South, an IHG hotel
Which popular attractions are close to Holiday Inn Express Gloucester - South, an IHG hotel?
Nearby attractions include Dixie Dot Crafts Ltd (1.0 km), Hardwicke Court (0.9 km), and System Force IT (0.4 km).
What are some of the property amenities at Holiday Inn Express Gloucester - South, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express Gloucester - South, an IHG hotel?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Holiday Inn Express Gloucester - South, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Gloucester - South, an IHG hotel?
Conveniently located restaurants include The Barn Owl, Wonky Sarnie café, and Rose Tree Farm.
Is Holiday Inn Express Gloucester - South, an IHG hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Quedgeley.
Does Holiday Inn Express Gloucester - South, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express Gloucester - South, an IHG hotel?
Many travellers enjoy visiting Blackfriars (5.9 km), Llanthony Secunda Priory (5.2 km), and Eastgate Viewing Chamber (5.9 km).
Is Holiday Inn Express Gloucester - South, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.