Just back from a fantastic 2 weeks stay. Overall, a beautiful well maintained and spotlessly clean resort.The buildings and gardens are superb! Every member of staff was exceptionally friendly and helpful and made us feel like Royalty. One or two small niggles, hence the not quite Paradise heading. Nothing of any great note, but the evening entertainment usually finished at 9.40 prompt which we felt was a bit on the early side, and the seaweed in the water put us off going to the beach. Outwith their control I know, but most reviews led us to believe it was negligible, which I would disagree with. Many people won't find it a problem, but it was for us. However, we did enjoy the pool, where drinks and food were always available, so as I said, a minor problem. Still enjoyed a brilliant holiday! Would recommend.…
Just finished a 5 night stay in a rooftop terrace with excellence club, building 8 Room: we loved it. The room was clean in great co condition. We didn’t use the roof top as much as we thought but it was a nice place to relax later in the afternoon. I’m not sure we would pay the extra again for the RTT but it was great to have. The bed was very comfy compared to other Mexican resorts Grounds and pools: absolutely gorgeous, clean and well manicured. Zero complaints. We didn’t spend a ton of time on the beach but there was some seaweed but nothing excessive. Food: I am by no means a foodie and can be picky sometimes but we loved the food. Flavor market was probably our favorite. The meat and cheese board was perfect. We had agave our last full night and it did not disappoint. I had chicken flautas and wife had fajitas. Both had great flavor. Other restaurants we hit up were, spice, magna, lobster house. For lunch we did pizza multiple times by the main pool and it was delicious. Las olas had great food and speedy service for a snack by the pool Drinks: we drank way too many! I drank a lot of mimosas and icebergs that were all tasty. Wife had a lot of mojitos. We had no issue with them not being strong enough. Spa: did the hydro therapy (kinda different but kinda fun) also had a 70 minute couples massage that was perfect. No complaints except maybe the price lol Service: by far the best we have ever had at an all inclusive. Drinks constantly being brought to us, rarely had to actually go to the bar. All very friendly and happy to help. Only real negatives: had to go to second choices for dinner a few times because we didn’t double check what nights they were closed. No biggie. Steaks at all inclusive always disappoint compared to us steak houses. Not a huge deal as I expected that going in. Just don’t get your hopes up. We have done all inclusive 5-6 times previously including sandals. In our opinion it blew sandals out of the water from top to bottom. We would definitely book again…
From the moment the automatic front doors glide open and you see the reception lounge you know this place is classy and going to be an exceptional place to stay, and it lives up to that first impression completely. A beautiful resort, with even nicer staff who made our landmark birthday the holiday of a lifetime.
The resort is great. The staff will come up to you while laying in the sun to offer drinks or food. The entertainment was great. The restaurants are fantastic. We were there for six days and did not go to every restaurant because there are so many.
The service throughout the resort was amazing. You didn’t meet one person that wasn’t there to help. They learned your name and welcomed you each day. Frankie at the beach was the best! We enjoyed the service, entertainment (silent disco & shows) and honestly can’t wait to go back for the friendly service alone.
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