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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (5,014)5,014
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish
Hotel links
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20480Reviews3679Q+A100Room tips
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Popular mentions
Taylor W wrote a review Today
The staff was exceptionally kind and attentive, especially Jorge. My husband and I will absolutely be coming back in the future. We booked services at the spa and it was so relaxing and refreshing (we recommend the hydrotherapy).
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Date of stay: May 2021Trip type: Travelled as a couple
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pblancha wrote a review Apr 2021
Linn Creek, Missouri
Hotel's Favourite
We typically cruise quite frequently, and with the nonsense going on we didn’t see that happening in the near future, and our 35th wedding anniversary was rapidly approaching. So, we googled top Caribbean all inclusive resorts. This resort was at the top of most lists. So, we booked a week. Since it was our anniversary, we decided to renew our vows as well. I think we read every trip advisor review from last September when we booked it, until we got on the airplane, and yes, the wine is pretty good.... But that’s not the reason I write this. This vacation was one of the highlights of our life, probably one, if not the best we have ever gone on. Why? The people this resort hire are exemplary. Our concierge Andres made it a point to make sure everything was over 100%. We consider him part of our family. Our pool concierge Antonio greeted us every morning at 7am. We consider him a friend. Our waiter Sergio made sure we had water when we walked every morning, and yes, he always brought us our favorite cocktails. Did I mention we renewed our vows? Rubí our coordinator was fantastic, Raul our minister was meaningful and touching and our photographer Orlando made a couple of people look very good. Orlando made us feel like we were the only people in the resort, and when we went by Aroma, our favorite place, Mercedes made us a banana split just for our pictures. I would be remiss not to mention Jorge, Daniel and Ciau (like meow) in Magna. Was everything perfect? Nope, but we didn’t care. Will we go back, absolutely in a heartbeat. The price value equation versus cruising doesn’t make any sense. But we will only go back if Andres is our concierge, he is that fine of a person.
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Date of stay: April 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 2 weeks ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your 35th wedding anniversary, renew your vows and for taking the time to share this review with other travelers. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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Kait K wrote a review Yesterday
I've been to the Excellence 4 or 5 times and it gets better every time I go. We reserved an Excellence Club swim up room, which had a great view and it was so nice having our own reserved bed by the pool. I typically love the bali beds on the beach, but those were all claimed pretty early this trip. No worries, though, we hung out at the 8B pool, and I honestly cannot express how wonderful Marlon, Martha, and Diana were to us. They deserve so much praise and thanks. Daniel at the Grill restaurant at lunch also took such good care of us and even remembered us from a previous visit. I am a vegetarian and my husband has food allergies, and at every single meal they worked with us to find (and sometimes specially make) things that worked for our diets and were delicious. I cannot thank the staff enough for a wonderful trip. They sincerely mean it when they welcome you home.
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Date of stay: May 2021
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Liza wrote a review Yesterday
Boston, Massachusetts
We booked Rooftop Terrace Suite with a plunge pool in the Excellence Club category of rooms. We stayed in Building 7. Our transportation was a private SUV coordinated through Seasons Tours and we were met outside the Cancun Airport by a comfortably air conditioned SUV and promptly transported to the resort. They radio ahead to let the Excellence Club know we were arriving. We were met at the front door with cool towels to refresh ourselves followed by a delightful glass of champagne. We were escorted to The Excellence Club where Jacqueline provided a seamless check in, a dinner reservation and also scheduled our pre departure Covid test. Jacqueline was effective , efficient and delightful. We were then escorted to our suite by a knowledgeable and delightful bellman who gave us a quick tour of the beautiful property as we made our way to our room. After we unpacked and refreshed we decided to go exploring before dinner. We walked down by the pools, courtyard, Excellence Club pool and private beach, and somehow landed at the Martini Bar... The Martini bar is where we met Cesar! His level of service, personality, and martinis are AMAZING and seem endless, this made him an instant favorite. We found ourselves at Cesar’s bar every night on our vacation. After changing for dinner we decided to dine at MAGNA, which is the restaurant for Excellence Club Members only. Angel was our server and this meal was flawless. Angel provided such pristine service and made the recommendation for the Cauliflower soup... OMG IT WAS MAGICAL. We felt so pampered at MAGNA and went back several times for breakfast. The level of service at breakfast was equally as good as dinner. After dinner we went out to the theater to see what was on the agenda and came upon Sebastian who was hosting a very enthusiastic Karaoke night! He was so friendly and personable, I even got to sing a song or two. 😉 After a full day of travel and delight we retired to our suite and had the most delicious night sleep in the very comfortable bed. We awoke and headed to an alfresco breakfast at the Lobster House. We checked in with the hostess and there was a 10 minute wait to be seated, we went to the bar high tops and were immediately greeted by the bartender who offered us mimosas while we waited. Enrique was our server and he was efficient and swift. After breakfast we meandered down to the Excellence Club beach area and were cheerfully greeted by concierge Marlon who was very helpful in getting us settled with chairs and towels & by Griselle who was 4 days into training, she was lovely! Emiliano- Excellence Club beach server kept our drinks cold and replenished all day and each time we found ourselves at the Excellence Club beach! If you are in the “party/mix & mingle” kind of mood I would highly encourage you to get up with the sun and go procure your chairs at the main pool. You can get your towels, and get situated early. Go get your coffee, breakfast etc and come back for a day of fun. We spent time at the main pool and enjoyed the atmosphere very much. The activities staff provide a fun soundtrack, pool Zumba, pool trivia, and I’m sure many more activities for those interested in engaging. The servers at the pool were highly attentive and kept our drinks refreshed the entire day, and also offered cold bottled water to go along with your spirited beverages. I would recommend the Paloma so light and refreshing! We also had a light lunch at Sol by ordering wood fired pizza made to order. It was crisp, hot and delicious. We spent a RELAXING and Pampered morning at the Mille’ Spa! We started our service in the hydrotherapy facilities and were guided through the circuit by a very knowledgeable spa concierge. The hydrotherapy showers were an interesting experience which prompted some giggles from us both... but we truly enjoyed the whole process from start to relaxing finish. We were then brought up to the couples massage room where we indulged in the 100 minute Vitality Couples Ritual. BLISS!! We did an early dinner at Spice. I’m not always a huge fan of Asian inspired cuisine, but we thought we’d give it a try. Hugo was our server and he was attentive and his service was flawless. THE FOOD WAS AMAZING!!!!! We started with Mai tai’s, our appetizers were the spring rolls, vegetarian California roll. Our entrees were shrimp Pad Thai, sweet & sour chicken with vegetable fried rice. We throughly enjoyed each and every item we ordered! Thursday night we had a reservation for the interactive Teppanyaki Room. We were shown to a private room with 2 other couples. We were in the care of the delightful service duo of Antonio & Alfredo! Marcos was our very entertaining Teppanyaki Chef who kept us both well fed and completely engaged. Towards the end of our stay we enjoyed a lovely breakfast buffet at Toscana. The resort had completely modified its service in the Buffett area due to covid restrictions, but it did not effect the delicious breakfast or the amazing table service we received from Benjamin. On the Thursday prior to our Saturday departure we were scheduled for our Covid test. We checked in with the building 1 Concierge and were directed to the appropriate room and greeted by the technician administering the nasal swab and were in and out in minutes! We stopped by Aroma, the magical little coffee shop for an afternoon pick me up and a dish of gelato. By the time we finally made it back to our suite about 30 min later we already had our results! (Negative) phew!! The Building 7 Concierge was extremely helpful with a few technical hiccups my partner had with his phone and also assisted us in printing out our Covid results so that we could provide a hard copy if needed. This a sensational resort, with a great level of excellent customer service. We encountered several patrons who had been repeatedly vacationing at this resort because of the warmth and caring of the staff, the amazing grounds, the wonderful food and the incredible service. I would highly recommend Excellence Playa Mujeres to anyone who is looking to relax, unwind, and indulge.
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Date of stay: April 2021Trip type: Travelled as a couple
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beachtimeforme wrote a review Yesterday
Houston, TX
We have been to several adults only all inclusives and kept hearing about this one so we decided to check in out. We stayed in the Two Story Terrace Suite with Plunge Pool. Wow! It was awesome. We also did the Excellence Club- we were really impressed with the food at that reserved restaurant. In fact, we were impressed with the food across the board! We really enjoyed the Tapas restuarant. We visited there while waiting for our table at another restaurant and asked them to bring us a few of the most popular dishes. Yum! I loved the fresh smoothies and fresh coconuts at the smoothie bar. Of course after I got mine I stopped by at the nearby full bar and got a shot of coconut rum- required when you're on vacation! I thought the Sad Monkey drinks were a fun touch to the last day. The bartenders were great- especially Armando at the pool bar and Caesar (I think) at the martini bar. The entertainment was more on the mellow side but everyone seemed to be dancing and loved the Black Sheep band that played at the pool. The floating casino games were fun too. We really didn't see many of the shows but did make it to the Silent Disco which was a blast. For those of you that like to work out on vacation- the fitness center is well appointed. From start to finish we had a great time and enjoyed the room, service, and food. The private transfer to and from the airport was the icing on the cake. For travelers who RARELY repeat resorts, this one we will DEFINITELY revisit.
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Date of stay: May 2021
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PRICE RANGE
US$365 - US$772 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.6 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.