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231, Moo 3 Phuket, Mai Khao, Phuket 83110 Thailand
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JW Marriott
US$148
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Traveller (8171)
Pool & Beach (1340)
Videos (3)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 10/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Phuket Resort & Spa
Updated 10/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 22 hotels in Mai Khao
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural oceanfront. Twenty minutes north of the airport and steps from Mai Khao Beach, our Phuket, Thailand resort's grounds comprise 262 spacious rooms including 12 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Patio
Table tennis
Waterslide
Video game console
Babysitting
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Open-air bath
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Bidet
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Chinese, Filipino, Thai
Hotel links
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Location

Full view
67Somewhat walkable
Grade: 67 out of 100
34Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
6361Reviews384Q+A100Room tips
Traveller rating
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Most Recent
Ian F wrote a review Yesterday
Australia1 contribution
Was blessed to recently enjoy a two week stay at this resort. I would have to say it's biggest asset is the team that work there who are truly amazing ambassadors for the Marriott brand. They really do set the bar for customer focus & service excellence and should be used as an example for other resorts to aspire to. Too many people to list but a special mention to those we had the most contact with: Gift & Rachen in the JW Cafe were true superstars and made breakfast one of the highlights. Ya in housekeeping was a beautiful soul who just radiated care & genuiness. Zen at the north pool always had a huge smile & warm greeting & worked tirelessly at keeping guests happy & hydrated. The only problem being the experience spoils you for other places.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Caryer86 wrote a review Yesterday
3 contributions
Our recent stay was wonderful. Very clean, well maintained property. A good selection and variety of dining options as well as basic convenience store across the street. Apart from beautiful location the associates we encountered are what makes this resort amazing. From housekeepers, engineering, guest services, pool & recreation team, all we're beyond kind and welcoming always offering beautiful smiles and genuine greetings. It's a rare thing to see very busy people hard at work stop and ask you " how are you today", " what are your plans", "where are you from". We encountered so many wonderful people here, in particular P from front office, she was absolutely wonderful from check-in, to our hundred questions, to check-out. She is truly a gem of a person and a master of her craft, Marriott is very lucky to have her (should give her a pay increase so other hotels don't steal her) really cannot say enough good things about here... Also, her partner in crime (forgive me if incorrect spelling) Peen was wonderful as well. In guest services Jay was phenomenal, we were lucky enough to have a wonderful conversation with him at the pool bar about everything under the sun. He knew, greeted & asked every single guest that passed about how their various days/activities went. Very impressed with his gift for people. Overall a great experience. Highly recommend. P, Jay,- thank you for making our experience so memorable. Keep up the great work!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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amaaten10 wrote a review 8 Aug
Amsterdam, The Netherlands142 contributions64 helpful votes
+1
I stayed here 2 days with my family. It’s a huge resort. Best of this hotel are the employees they are so friendly and helpful. Excellent! My son loved this resort, the swimming pool with the slider is wonderful and they have a great children club and my son got everyday a present. If you have children look no further this is the perfect hotel!! The sea was rough when I was there and you couldn’t swim. But the swimming pools make up for that. Great pool service with towels and water. Some guests reserved there seats early morning with towels and the seats stayed more than 3 hours empty. I think that’s not good for the other guests and the towels should be removed. I had a room with swimming pool acces, that was great. Nice room. With a wonderful bathroom. The cleaning maids made a crab and a dog of the towels ! Very nice. I also liked the shows they had. Great hotel with maybe the best employees ever!
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: You can use the free shuttle service to go to turtle village for shopping.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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-this-is-me-123456 wrote a review 7 Aug
Hong Kong, China115 contributions38 helpful votes
The hotel was described as family friendly and with a great kids club. To be honest we didn't get to experience the kid club much as our little one (4 years old) spent most of his time in the kids pool (the shallow one with a slide). The staff by this pool hut / towel hut were really friendly and always helpful. Restaurants were all very good, and the Italian restaurant served a surprisingly delicious pizza, I wasn't expecting to find a great Italian, in a hotel resort, in Thailand, but I did! Breakfast in the buffet restaurant had good variety and staff were really helpful and friendly. There was always something for grown-ups and children alike. I think I tried all the restaurants in this hotel and went to the Italian and the Japanese a few times each. No complaints on any of the experience in this resort. Everything about this resort was really great, especially the staff and their friendliness and helpfulness, and this included all the cleaning staff also, always smiling and happy. Only comment I would make is that the hotel was really quite empty (I think maybe only 1/4 capacity perhaps) so I don't know what the experience would be like if the restaurants were all full, and the pool had hundreds of people around it. Overall highly recommended, and conveniently located within 30 minutes of the airport.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DK wrote a review 7 Aug
1 contribution
My family came to stay under our MVCI points for a week. We have been coming to stay at the resort almost yearly (except for the period where travel was restricted due to the pandemic). The resort is amazing and very restful. However, this was the first time I engaged the concierge to assist with external bookings. I wanted to bring my son to do something special so we decided to book a fishing trip. The concierge, Oy, was very helpful and caring and took the time to check with respectable fishing operators. Because the weather was bad with choppy seas, she checked in everyday in case the trip had to be cancelled. She also arranged for transport to and from the fishing operator so my son and I had a comfortable, stress free trip and he came away with an indelible memory. Thank you Oy, you’re great and the concierge service is on par with a 5 star resort. So travelers are in great hands!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MylaRaymond wrote a review 7 Aug
Corpus Christi, Texas6 contributions1 helpful vote
We took our almost 13-year-old daughter here and nothing impresses her these days… All the eye rolls-you get it…Chef Aek somehow made her laugh throughout the meal. We have never tried snow fish before and it was wonderful and unique… But it was less about the food and more about the ambience and how you feel and the family memories created. All in all, add a little excitement to your trip and a few unforeseen laughs and you will not be disappointed. Side note: all staff members were gems…management super profesh & followed up on everything. Will be back when visiting Phuket again! :)
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Make a reso. Come with a sense of humor!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer W wrote a review 6 Aug
6 contributions
+1
After not being able to travel due to covid restrictions for 3 years, we decided to come here, and boy was it amazing. I loved every single minute of our 14 day vacation with my two kids aged 11 and 14 years. The staff were amazing, the food was awesome, and the atmosphere was great. The activities that were offered were subtle and welcomed. The entertainment such as fire dancing and live music was lovely and everyone in my family had a cracking time. We will definitely be back. Staff remembered our names and constantly checked in with us daily. I cannot tell you how refreshed we felt after our two weeks stay at the JW Marriott. We will definitely be back soon .
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anu P wrote a review 5 Aug
3 contributions
We went to this resort on July, 2022. Very nice ambience, family friendly and superb service. Everyone is very nice and makes you feel welcome especially ,Oy Concierge Ambassador. I would highly recommend. Very friendly management who went above and beyond to make our stay enjoyable. We had great time throughout our stay. Thank you so much Oy for making my birthday memorable. Anu
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rosie d wrote a review 5 Aug
3 contributions3 helpful votes
one of the loveliest holidays i’ve been on in a long time ! , the staff were all so so friendly and lovely , especially one of the front of house staff names jay ! who couldn’t of been more welcoming and helpful. overall had a lovely time and 10/10 recommend.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maha A wrote a review 5 Aug
1 contribution
It was a wonderful experience and special thanks to the concierge employees Mrs Malai, oy, and sera for their wonderful advices and services that made our vacation memorable. We also enjoyed the local and multicultural international food
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$127 - US$261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott phuket hotel mai khao, jw marriott phuket resort and spa, jw marriott mai khao, marriott phuket, phuket marriott
LOCATION
ThailandPhuketThalang DistrictMai Khao
NUMBER OF ROOMS
262
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Frequently Asked Questions about JW Marriott Phuket Resort & Spa
Which popular attractions are close to JW Marriott Phuket Resort & Spa?
Nearby attractions include Turtle Village Shops & Cuisine (0.3 km).
What are some of the property amenities at JW Marriott Phuket Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Phuket Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Phuket Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Phuket Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Phuket Resort & Spa?
Conveniently located restaurants include Rim Nam Pool Bar, La Sala - Anantara Mai Khao Phuket Villas, and Benihana.
Are there opportunities to exercise at JW Marriott Phuket Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Phuket Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Phuket Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Phuket Resort & Spa?
The staff speaks multiple languages, including English, Chinese, Thai, and Filipino.
Are there any historical sites close to JW Marriott Phuket Resort & Spa?
Many travellers enjoy visiting Wat Phra Thong (15.4 km).