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Renaissance Phuket Resort & Spa

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555, Moo 3, Talang, Mai Khao, Phuket 83110 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5862)
Room & Suite (983)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Phuket Resort & Spa
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 22 hotels in Mai Khao
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Nestled amidst tropical gardens, the chic boutique-like Renaissance Phuket Resort & Spa, a Marriott Luxury & Lifestyle Hotel, offers privacy and is only 15 minutes leisurely drive from Phuket International Airport. Our Phuket, Thailand resort's location is ideally adjacent to beautiful Sirinath Marine National Park, as well, providing the chance to completely enjoy the magic of our island. We offer 22 Pool Villas and 4 Ocean Front Pool Villas with private pool and large patio, 4 One Bedroom Suites and 150 Deluxe Rooms. Two outdoor swimming pools, Quan Spa with eight treatment rooms, 6 event venues, steam rooms, outdoor massage sala, fitness centre, bike rides, cooking school, diving lessons, Kid's world and children's pavilion with indoor recreation area and outdoor pool all delight travelers to Thailand. Golf is available nearby, and for your gastronomical journey, our hotel offers an all-day restaurant with fresh ingredients - our signature Loca Vore, Takieng - Thai Restaurant. We also provide The Lounge, Doppio for gourmet deli with coffee and tea leaf bar and Sand Box at Mai Khao beachfront serving international cuisine during the day and BBQ at night.
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Room & Suite (983)983
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Poolside bar
Bicycles available
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Russian, Thai
Hotel links
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Location

Full view
52Somewhat walkable
Grade: 52 out of 100
20Restaurantswithin 1 km
1Attractionwithin 1 km
4,264Reviews331Q+A100Room tips
Traveller rating
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Popular mentions
Pridsadi Kantathuch wrote a review Yesterday
Chiang Mai, Thailand103 contributions
+1
I stayed in pool villa ocean front for 2 nights. It was a wonderful time. When I stepped in the resort, the staff greeted me with a warm welcome. They greeted me with a bottlefly pea water as a welcome drink. After that a bell boy drove me to the room next to the beach. Room and ambience: Beautiful room. The facility is fully well-equipped. There is a small swimming pool in front of the room which has a sea view. The bathroom is spacious. The bathtub is huge. There are trees around the room. The ambience of the hotel is very natural. Service: Every section in the hotel has great service, from the front desk, to bell boy. The staff at the restaurant is also nice. Housekeepers are friendly. They greeted hotel guests all the time. The cleaning is perfect. It makes me feel like I get the brand new room every time. Call center is great (I’m not sure about her name, but I think her name is ‘Lek’.). She helped me all the time. She knew what I wanted. She also greeted me by my name which really impressed me. Food: There was a wide range of breakfast. Everything is delicious, from Thai to Western food. The environment is nice. The food at ‘Takieng’ restaurant is great as I’ve heard. I want to go back again. I really like this place. Overall: Impeccable. Unbeatable.
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Date of stay: February 2021
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nititra wrote a review 23 Feb
Bangkok, Thailand760 contributions75 helpful votes
+1
The room is as in the pictures, Khun Ploy at Reception upgraded my room to next category as per Marriott’s Gold benefits. First time here at Renaissance Phuket, and hope this shall be last visit due to three main issues we experienced in one stay. 1. Insensitivity of customer’s data privacy: Wireless key was broken when we happened to forget the keycard. It took ten minutes to get someone to finally opened the door for us…"without identity verification". Upon the request, people at the reception were very nice sending a new keycard to the restaurant for us, the staff carried check-in form in order to verify our identity on DOB. We agreed that identity must be verified but this practice should have been done differently since check-in form contains personal information such as National ID Number, DOB, contact information, etc. We chatted via Marriott Bonvoy application, Hotel Manager herself Khun Lilly was very kind to see us herself at the restaurant to reassure that the Renaissance Phuket Hotel followed Marriott’s Guests data privacy (how come no identity verification before letting us into our room earlier that day), we strongly believed that identity verification could have been processed differently without carrying such data into public area (I never witnessed any HR people carry employee folder with them to verify employee’s identity). 2. Unprofessional manner in gossiping about the customer: Khun Lilly left, and we wished she should have waited about a minute or so, instead she gossiped about us inside the restaurant since we met one of restaurant’s guests in the bathroom who happens to share this non professional story with us. We asked Khun Lilly in Marriott Bonvoy’s chat, her answer was “I have to apologize for my behavior but it’s never my intention”. Her supervisor called us the next day and reconfirmed that the hotel had followed Marriott’s Data Privacy Policy. 3. Health & Hygiene & Professionalism of overal operations: Hotel staff were nice, the phrase they kept saying were “please do not hesitate to let me know if you need anything”. We asked the server to separate salad dressing from arugula grilled prawns salad which wasn’t executed accordingly, notified the server...she asked if it is acceptable to re-use those three grilled prawns. We refused on the reused of grilled prawns, but ended up getting cold grilled prawns in the new dish. We asked for fish sauce and dried chili flakes, the server asked if we were ok with chili flakes over Prik-Nam-Pla (chili+garlic+lime+fish sauce), we insisted for fish sauce and dried chili flakes, but we got soy sauce with dried chili flakes instead. We were completely lost! We also ordered an a-la-carte Thai dish, and a plate of steamed rice and fried egg, but the food was served over rice, we asked for the change. Surprisingly, they re-used the rice which we happen to see the stain from the food previously served. At Breakfast area, server handed us the bill right after we sat down, they came back a few minutes later and asked us to sign the bill while our mouths full of food and utensils on both hands. So we asked for their kindness to return after we finish the complimentary breakfast. Egg Benedict would have turned out great if poached eggs were properly drained prior to put on top of grilled bread. Local Thai food such as fish curry and fried chicken were tasty. We were curious about how the tea was made and served since water was only half of regular size mug with one tea bag, and it took us 15 mins to get a mug of tea and a small spoon for tea was put right at the used utensils which were full of stains from savory dishes we had earlier. We asked the server to replace dining utensils for us, the way they were placed was as in the picture. The gardener set a water sprinkle next to beach bed while I was in the sea, cellphone was wet, reported via Marriott Bonvoy Application. No help received…I solved the problem by myself. I didn’t look at cellphone during breakfast, and got three missed calls in the last 15 mins from the number 081-270-9823. Luckily none of us were waiting for biopsy result on that day. We returned the call, and it was Khun Hana from the spa. We did expressed our feelings to Khun Hana since there was no appropriate reason to make three missed calls within 15 mins for spa promotion. Marriott Gold offers 15% F&B discount to its members, this was not executed at all any restaurants at the Renaissance Hotel Phuket for us. We did asked Khun Ploy during checkout, she was surprised and finally fixed all of the bills for us.
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Date of stay: February 2021
Location
Cleanliness
Service
1 Helpful vote
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Response from Brad Edman, General Manager at Renaissance Phuket Resort & Spa
Responded yesterday
Good afternoon from Renaissance Phuket Resort & Spa Thank you for your feedback. Firstly, I would like to apologize for not meeting our regular standard of service and care that we consistently provide for all our guests. Thank you also for your loyalty as a Marriott Bonvoy Gold member and for also staying with us. We do hope that you enjoyed the upgraded room and we look forward to having you come back and stay in one of our pool villas. The privacy of our guest’s information is always a major priority, and our team followed the correct process. At no time was any of your personal information or data used for any purpose other than confirming your details to offer you a replacement key. This is a very common process and one that is administered numerous times through the day. Our most senior manager on duty at the time also attempted to explain this to you during your stay. I would like to assure you that none of our associates act unprofessionally towards any guests and in this case, no one talked either about you or behind your back. We would like to extend our apologies that the food was not up to your personal liking (our Eggs Benedict with crab are famous) as we take amazing pride in our offerings and detail. We follow extremely strict food handling procedures, implement continuous associate training, and abide by the strictest hygiene standards. We certainly don’t always get everything right and when we don’t, we offer our complete apologies and learn from such mistakes. Our spa reception called you multiple times to follow up on our reservation and appointment time, and to also ensure the treatment of preference. Given the hotel is running at high occupancy, we follow this process to ensure all our guests have the best possible treatment at the time they request and to ensure any of their personal needs are met. Many of our regular guests also like to book their regular therapist, which isn’t always available, hence the confirmation calls. The small details are important for us and our guests. Lastly, as you were using prepaid discounted vouchers, and as explained, some of the discounts are not available to rates and pricing that is already discounted. As a gesture of goodwill and to apologise for the issues you faced, we extended the discounts. Our guests are number one and we appreciate your understanding. Thank you again for your feedback and do hope to have the opportunity to welcome you back to Renaissance Phuket Resort when your travels bring you back to Phuket. Please just let me know so I can assist you and ensure a fantastic experience. Thank you. Brad General Manager and Multi Property Vice President- Marriott International Phuket
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SteamboatFarang wrote a review 23 Feb
Bangkok, Thailand163 contributions163 helpful votes
+1
Wow! Had a wonderful few nights here with my family. This hotel has so much going for it. The design, location, food, and most of all, the staff, made it so memorable. I felt like the staff genuinely went out of their way to be kind. So many smiles. Checked into another Bonvoy property the next day and wasn’t feeling it. Will go back. Thanks Lily at the front desk for all of your help in making arrangements. My kids loved this place. Eating breakfast next to the pond was so pleasant. Having some FOMO after checking out. It’s no coincidence that this hotel has maintained occupancy during COVID.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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CHiN-THAILAND wrote a review 17 Feb
Ko Samui, Thailand104 contributions44 helpful votes
+1
The stay was perfect! Hotel staff are extremely helpful and attentive. Upon arrival very nice greeting by Khun Wan the Director of Operations. The villa was large and clean. I truly enjoy the pool outdoor. In the evening I went for dinner with friends at Takieng restaurant and I love all the food there especially Tom Yum Goong where you can really feel real local Thai taste. Breakfast was good and delicious. Many thanks to Chef Seng for nice treat and I really enjoy watching those fishes in the big pond while having breakfast. I definitely will return and stay longer for next trip and thank you everyone for making this stay memorable.
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Date of stay: February 2021
1 Helpful vote
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Response from Brad Edman, General Manager at Renaissance Phuket Resort & Spa
Responded 1 week ago
Good afternoon from Renaissance Phuket Resort & Spa Thank you for your fantastic review and for staying with us. We really appreciated you recognising Khun Wan for taking such great care of you on your arrival. We are delighted to hear that you enjoyed the pool villa, Takieng restaurant and Phuket’s best breakfast. This is the highlight of our guests stay and I know the chefs and service team will really enjoy reading your review and feedback. We do look forward to welcoming you back here to Renaissance and to having you stay even longer. We will be waiting to see you again. Take care and thank you. cheers Brad General Manager and Multi Property Vice President- Marriott International Phuket
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Charles H wrote a review 16 Feb
Bangkok, Thailand20 contributions21 helpful votes
We had a wonderful “stay/holiday” at the Renaissance Phuket Resort & Spa. The upgraded pool villa was an exceptional room option that was both beautiful and private. The Guest Service & Loyalty Manager Khun Vasco was extremely professional and looked after our every need. The hotel knew it was my birthday week and went as far as putting a “birthday surprise/balloons in the room” before our arrival. I was not expecting the extra touches, but it was much appreciated. The pool villa was beautiful, but their regular rooms are equally as nice. The pool area was well maintained with a nice beach bar/lunch area called The Sandbox. The fish sandwich was excellent! At night, i recommend making a reservation at Takieng (Thai food). The curry and fish options were all on point in a beautiful/romantic setting. You might want to request sitting by the window for the sunset. All of the staff were incredibly kind to us throughout the entire stay making the trip both memorable and special. We had the opportunity to meet Khun Aod - the F&B Director throughout our stay. Khun Aod and Chef Chris were especially helpful and ensured that we were well taken care of and enjoyed our meals. The breakfast selections were plentiful and delicious - well done. The breakfast staff were all super helpful and the service was great. The beach was beautiful. You can take fitness classes in the morning complementary. The gym staff (two gentlemen) were extremely nice and provided access to stand up paddle board on the beach and yoga classes. All factors considered, we were already talking about coming back for a re-visit before we even left. Thank you to the full Renaissance Phuket team for a perfect stay.
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Date of stay: February 2021
Rooms
Location
Service
1 Helpful vote
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Response from Brad Edman, General Manager at Renaissance Phuket Resort & Spa
Responded 1 week ago
Good afternoon from Renaissance Phuket Resort & Spa Thank you for your amazing review! We really loved reading your feedback and appreciate you recognising many of our fantastic team. Khun Aod, Chef Chris and Vasco are all superstars in the way they take such great care of our guests and I am very proud to see them in action. We also appreciate your great reviews of breakfast, the pool villas, and the ocean setting. Paddle Boarding is super popular now and as we are in a national park, it makes the experience extra rewarding. We do look forward to welcoming you back here to Renaissance and to reserving you your pool villa for your next birthday celebration! Take care and thank you. cheers Brad General Manager and Multi Property Vice President- Marriott International Phuket
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PRICE RANGE
US$126 - US$356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance phuket resort and spa, renaissance phuket hotel mai khao
LOCATION
ThailandPhuketThalang DistrictMai Khao
NUMBER OF ROOMS
180
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Frequently Asked Questions about Renaissance Phuket Resort & Spa
Which popular attractions are close to Renaissance Phuket Resort & Spa?
Nearby attractions include Mai Khao Beach (0.2 km).
What are some of the property amenities at Renaissance Phuket Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Renaissance Phuket Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Renaissance Phuket Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Renaissance Phuket Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Renaissance Phuket Resort & Spa?
Conveniently located restaurants include Takieng Thai Restaurant, Rim Nam Pool Bar, and JW Cafe.
Are there opportunities to exercise at Renaissance Phuket Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Renaissance Phuket Resort & Spa have an airport shuttle?
Yes, Renaissance Phuket Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Renaissance Phuket Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Phuket Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Renaissance Phuket Resort & Spa?
The staff speaks multiple languages, including English, Russian, and Thai.