We had 11 nights and we’re very happy with the hotel and staff throughout. The staff were all very friendly and helpful , the room was cleaned well when we asked and the pool and deck were cleaned pretty much daily which was needed after any strong winds which brought down debris from the trees. The pool was a bit green when we first got there but was cleaned straight away when we mentioned it to reception. Pui and Neung behind the the bar were brilliant. Both were new to the Zara beach but couldn’t do enough for us , Neung was always happy and always a joy. Pui despite the language barrier was very chatty and obviously accomplished and enthusiastic about his work, every cocktail was a masterpiece and he took great joy in the detail of creating them, likewise we took great joy in drinking them. The management are obviously making moves to improve the hotel and appear to have some great plans for it . In a couple of years it may even be unrecognisable hopefully doesn’t lose its charm. It did have a couple of negative points like the smelly drains on arrival which soon went after running taps and while the lunchtime snacks were fantastic The one breakfast we had was disappointing for the money and you could get better for the third of the price a short walk down the beach. I would recommend this hotel to anybody and feel it is on for bigger and better improvements and some of the negative comments on here seem a little bit petty. We were in the large Villa 14 and loved it!…
Awesome Hotel. Hospitality over the top. Our room had a technical problem on the second day, got upgraded to a luxury villa with no extra charge. Staff friendly, extra wishes were no problem. Took an early breakfast on our day of departure, was no issue at all. Would recommend 5/5.
Best hotel in Lamai. On the beach. Super friendly staff, and nice grounds. Well located next to bars but still quiet. Breakfast has live music sometimes. It has a real understated luxury. Excellent value. Pros: it’s at the end of the beach, a great place to start and finish a long beach walk or run. In short: We love it here.
Upon Arrival of our Stay, we received a very warm welcome! We have a Great time in Zara Beach Resort, the staff are very efficient and polite Especially "Maan" in Front Office. It feels like home staying in this Resort,The room is Very Nice and Clean with elevated comfy bed,Strong Wifi Connection.I am Highly Recommending this Resort for those who are planning to visit Koh Samui. 5 Star!
What can I say, and please all of this review, there are many reviews about 100’s of thousands of hotel how many are false, but here’s my chance to tell the truth about this lovely hotel, Well having arrived at the hotel I was quickly thru checkin and shown to my Gorgeous room, with stunning views over the beach and sea. Now the Zara has recently been bought by new owners and a new manager, not sure if it was closed during covid, but let say they had a few start up issues, only minor things one day no toilet roll, another day no coffee sachets, then one night the electrics blew due to a fault with the air conditioner unit, All very minor and easily resolved, and one major issue, the guests in the next room arguing really loud at 01.30, Well what can I say about how the management and staff reacted, they have been superb, possibly the best experience I’ve ever had in Thai hotel, all the issues have been resolved, whilst the air on was going to be out they moved me to another room, the arguing guests were asked to leave, all the minor teething issues have been taken on board and resolved very quickly. The staff have been so fantastic, everyone’s attitude has really made me believe that when faced with adversity, the very best can over come and improve, thank you to all the amazing staff especially and it’s rude to single out only a few but Ann and Toi, you have been superb you have really made my holiday perfect.…
We spent one night in the pool villa with sea view which was excellent. From the start, the service was fantastic. We were greeted by Super-friendly Nick at the front desk who really did his best to make our stay unforgettable. Highly recommend this place!
This hotel is great, location is great right next to beach. We loved the jungle style gardens and the friendliness of the staff Didn’t understand the glass panel in the room displaying the toilet and shower though! Luckily there was a blind! We were upgraded free by hotel on the last night to a apartment with private pool it was wonderful
We are currently at this hotel, having booked 7 nights in the deluxe seaview villa, upon arrival yesterday evening was told that the hotel had double booked our room! We were given a non seaview, basic villa for 1 night, we are having to leave this hotel for 3 nights to stay at the Manthai Hotel, then coming baclto Zara Beach for the last 3 nights - hopefully to the room we originally booked. Offered 2000 baht(approx £50) compensation! This was to be a special 65th birthday treat which has been ruined by a hotel, which it has admitted, double book rooms and wait for a cancellation! Think twice before booking this hotel! By the way our booking was through Booking.com. Watch this space for a further update later.
We arrived for the last part of our honeymoon, excited to stay in the ‘nicest’ place we’ve booked. However this hotel is a disaster, the photos used on the website were outdated, the surrounding area smelt of sewage. The room wasn’t as advertised the private pool was open so anyone could see in it as well as being covered in insects, inside the room was dirt and a lizard wondering around. Unfortunately we didn’t take any photos as we packed our things and left within an hour of arriving. We booked another hotel in Chaweng at a great expense just to leave. Do not be fooled by the reviews and pictures. DO NOT STAY HERE.
Staff is very helpful and friendly. We've got welcome drinks and a free upgrade to the villa when we checked in. Breakfast is served from 7-10.30 and it has everything you want Great deals on cocktails as it's always happy hour (70baht for a beer 100baht cocktail) Rooms are very modern and spacious definetly and amazing price value here!