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Serena Beach Resort & Spa

Traveller (593)
Pool & Beach (142)
Traveller (593)
Pool & Beach (142)
Room & Suite (97)
Overview
Serena Rd, Mombasa, Kenya, Shanzu, Mombasa 80100 Kenya See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Reviews (677)
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613 results
Traveller rating
371
166
47
19
10
Traveller type
Time of year
LanguageEnglish
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371
166
47
19
10
Show reviews that mention
All reviews jahazi grill half board village rooms seafood restaurant swim up bar wonderful stay breakfast and dinner tennis courts shanzu beach indian ocean relaxing holiday lovely beach table tennis kids club our honeymoon amazing hotel visit mombasa
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1 - 5 of 613 reviews
Reviewed yesterday

The hotel was opened in 1975, and indeed they have maintained a classic look and feel. The hotel is in an excellent location away from the main highway with a generous beachfront. The rooms are spacious with nicely tiled bathroom area with both a shower...More

Thank Andrew W
Reviewed 4 days ago via mobile

Great location right on sandy beach overlooking Indian Ocean This 2 a return visit to The Serena and was pleased to see standards hadn’t dropped. Room was large, comfortable and free from any defects. More than enough loungers with choice of pool or ocean view....More

Thank CreelBoat
Reviewed 1 week ago via mobile

Stayed at Serena Beach hotel in early November 2018 and my review below highlights the pros and cons with marks out of 10. PROS 1. Welcomed well and check in was fast. Super professionalism from Anastasia. Thank you. 10/10 2. Dep General manager Mr Herman ...More

Thank tyresk
Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & SpaResponded 1 week ago

Tyresk, We very much appreciate your review and have taken not of the suggestion. The areas of improvement have been shared with the team. And we foster ahead to give the best service to our customers. We look ahead to your next visit. Best wishes...More

Reviewed 2 weeks ago

After a long trip my family and i decided to book 4 days at Serena Beach Resort so we can relax in the beach. We really enjoyed our stay at Serena, everything about this hotel was perfect. The rooms were clean and spacious, the meals...More

Thank Sabina W
Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & SpaResponded 1 week ago

Dear Sabina, hank you very much for your review. We great full to note you had a memorable stay at our resort. We look forward to your next booking. Best regards Herman

Reviewed 4 weeks ago

I really enjoyed my stay at Serena Beach.The service is excellent. Everyone is super friendly and attentive to guests' needs- from the reception to the service staff, house keeping and even management. I particularly loved the activities available at the hotel: peddle boating, riding the...More

Thank Neema M
Response from SerenaHotels, Deputy General Manager at Serena Beach Resort & SpaResponded 3 weeks ago

Dear Neema Thank you for your most candid feedback. we have taken note of the improvement on the mattresses and are addressing this and the pillows. We value you feedback as this assists us to improve on the service delivery. We are sure to have...More

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About
Description
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers More the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Breakfast included
Spa
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Tennis Court
Bar/Lounge
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
166
Price range
US$173 - US$308 (Based on Average Rates for a Standard Room)
Also Known As
Serena Beach Hotel And Spa
,
Serena Beach Hotel Shanzu
,
Hotel Serena Beach
Location
Kenya > Coast Province > Mombasa > Shanzu
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
166
Price range
US$173 - US$308 (Based on Average Rates for a Standard Room)
Also Known As
Serena Beach Hotel And Spa
,
Serena Beach Hotel Shanzu
,
Hotel Serena Beach
Location
Kenya > Coast Province > Mombasa > Shanzu
Photos
Traveller (593)
Pool & Beach (142)
Room & Suite (97)
Dining (60)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Nearby
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Nearby AttractionsSee all nearby attractions
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Mnarani
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Questions & Answers
Ask a question
lemmakau
30 July 2018|
AnswerShow all 3 answers
Response from Safariafficionado | Reviewed this property |
Wrong place to ask this
1
Vote
tiamaria3
10 October 2017|
AnswerShow all 4 answers
Response from bruce f | Reviewed this property |
Yes kettles are provided
1
Vote
Abdulkhaliq Ahm... B
23 December 2016|
AnswerShow all 4 answers
Response from 507rashia | Reviewed this property |
We liked our room a lot. We got connected room with kids on ground level and it was sea facing. Kids could just run out in slippers or without. It is a beautiful resort!
0
Votes
Room Tips
"Beach front room to the left of the reception area as you come into the hotel"
X1647JYandreww
2 days ago
Read review
"Don't stay in room 87- the beds are quite painful to sleep in!"
936neemam
4 weeks ago
Read review
"The rooms overlooking the grounds and ocean with balconies are the best"
P794OXjh
20 Sep 2018
Read review
"All rooms have lovely views of the gardens and Indian Ocean"
O3613NTjoycel
18 Sep 2018
Read review
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