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Hakuba Springs Hotel

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5090 Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
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Traveller (48)
360
Panoramas (3)
Room & Suite (144)

About

#6 of 125 hotels in Hakuba-mura
Location
Cleanliness
Service
Value
Travellers' Choice
In the heart of Happo village, minutes away from the Happo-one gondola. All western comforts you would expect, and staff who go out of there way to ensure your comfort and enjoyment in Nagano. Beautiful views of the mountains, free internet access, rental shop outside the front door, and delicious dining choices in the hotel and nearby. Sharaku Restaurant | Japanese food means different things to different people, but for anyone visiting Sharaku, will learn that the horizon is forever widening. With its wooden panels and antique furniture, Sharaku’s contemporary restaurant fit-out pays homage to the Ukiyo-e artist whom the restaurant has lended it’s name. We source our ingredients from only the best producers and fishmongers Japan has to offer. Smoking Sashimi Platters, Strawberry Sake Sodas, coupled with refined service will ensure that your time at Sharaku is as brilliant as it is memorable. Head chef Karaki will be bringing delicious sukiyaki, shabu shabu, yakitori and tempura to the menu this season, using only the best seasonal produce, often sourced from the markets that very morning.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Sauna
Bar / lounge
Bicycle rental
Ski rentals
Babysitting
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Vending machine
Skiing
Nightclub / DJ
Kids club
Free shuttle or taxi services
Shuttle bus service
Hot spring bath
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
Shops
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Dining area
Clothes rack
Coffee / tea maker
Refrigerator
Flatscreen TV
Whirlpool bathtub
Hair dryer
Electric kettle
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Room types
Mountain view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mountain View
Languages Spoken
English, Japanese

Location

Full view
95Great for walkers
Grade: 95 out of 100
46Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
194Reviews2Q+A29Room tips
Traveller rating
  • 133
  • 49
  • 10
  • 1
  • 1
Time of year
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Popular mentions
On Point Reviews wrote a review Jan 2020
44 contributions16 helpful votes
The hotel staff are lovely, we had great service from the gentleman when we were not happy with our room, he tried everything he could to make us happy. The facilities are good, however the place is very dated. The carpets had stains over it and looked dirty, we were advised they had been steam cleaned. The Onsen is nice however looks old and water is never running. The bathrooms very small, dated and no bidet. To say the least we were disappointed when turning up after being advised in many reviews that a renovation was going to occur, and it did not. After previous visit to another hotel, we were very disappointed with the quality of the place in regard to how much was paid. All this aside, the staff are lovely, the restraunt has amazing sashimi, breakfast was good but more staff cooking eggs would be helpful in order to not wait for your eggs and bacon for a while. Jack's bar is great with fun and exciting themed nights.
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Date of stay: January 2020Trip type: Travelled with friends
2 Helpful votes
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Response from Tom T, Guest Relations Manager at Hakuba Springs Hotel
Responded 18 Jan 2020
Dear Amber, It was a pleasure to host you and your group during your recent stay at Hakuba Springs Hotel. We also appreciate you taking the time to provide us feedback on your stay. We are happy to hear that our staff helped make your stay pleasurable. They will be delighted to hear this and your comments will be shared with them. We do regret however not meeting your expectations in our guest room condition. A planned renovation to the guest rooms has unfortunately not yet gone forward and is to be confirmed for the 2020/21 season. In recent months however some enhancements were made such as new fabric on some of the furnishings. We have also taken note of the carpet condition in the room you stayed. We will address this and review other rooms as well. Regarding the onsen, a mixture of mineral and heated water is distributed from jets in the wall. There is also an above-the-water opening where water can flow as a nice aesthetic effect. Even if water does not flow out of the visible opening, the onsen is distributing water normally. We will be checking this visible exit path based on your feedback to see if its functionality can be improved. Thank you also for your comments on the breakfast and dinner selections at our Sharaku restaurant. This year Sharaku is under the direction of Master Chef Karaki-san and he has introduced a variety of exciting new offerings. One of these has been the freshly-cooked egg station; we will pass on your comments to Sharaku's manager on how that new feature can be further improved. Thank you once again for your feedback. It will help us in making continual improvements to our services and amenities. We look forward to hosting you and your group again in the future. Warm regards,
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jamessingers wrote a review Dec 2019
Singapore, Singapore49 contributions54 helpful votes
It's so great to be at a place that everyone knows, very helpful reception staff, wonderful to have an Onsen in the Hotel. Super nice breakfast with fresh cooked eggs with good spread for everyone. It's great to be walking distance from everywhere with full hotel facilities and a good restaurant (sharaku) and fun bar (Jack's) in the same building. Its the the place to stay with a family.
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
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Response from Miki S, Manager at Hakuba Springs Hotel
Responded 28 Dec 2019
Dear jamessingers, Warm greetings from Hakuba! Thank you for the feedback on your family's recent stay at the Hakuba Springs Hotel. Our team was delighted to host you during your stay. We are particularly pleased to hear that some of our focus service features made your stay enjoyable. These include our energetic and knowledgeable Reception team, our in-house Onsen, a new breakfast egg station, Sharaku restaurant under the direction of master chef Karaki, and the always fun Jack's Sports Bar. We agree with you that the Hakuba Springs Hotel is well positioned within the Hakuba Village ski area, especially for families, to enjoy a range of nearby activities. We look forward to hosting your family again for another Japan Alps holiday! Best regards, Miki S
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Samatnil wrote a review Mar 2019
Uppsala, Sweden67 contributions8 helpful votes
Well, where shall we start. From the pick-up to drop-off we enjoyed Evert moment of our stay. The welcoming was as to meet with friends, and it just continued for the whole stay. Always time for a chat, a laugh or a good advise. An exemple is when Wictoria drovevus around the village in the evening trying to find an open Italian restaurant, thats service far beyond the expected. Thanks to all of you for making our stay in Happo’s closing week something extra. /405
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Date of stay: March 2019Trip type: Travelled as a couple
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Response from Miki S, マネージャー at Hakuba Springs Hotel
Responded 31 Mar 2019
Dear Samatnil, Warm greetings from Hakuba! Thank you very much for your review on Hakuba Springs Hotel. I am delighted to hear that you enjoyed staying with us. Wictoria is an incredible asset to our team, and I am pleased to hear that her personalised recommendations and dedication to her role does not go unnoticed by our guests. The entire team at the Hakuba Springs Hotel looks forward to welcoming you back next season. Kind Regards, Miki Suekawa
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PinaP wrote a review Mar 2019
Mareeba, Australia61 contributions28 helpful votes
This old hotel was perfectly located in Hakuba for our family snow skiing and snowboarding holiday! Conveniently located across the street from snow rental equipment shop, and many restaurants close by. Hotel is dated, however was very clean and service from staff was friendly, extremely attentive and helpful. Buffet breakfast was basic but adequate. I gave this 4 stars because the bathroom was too small and the hotel requires a revamp. Other than that it was perfect in every other way and I would definitely consider rebooking if my family and I return to Hakuba. Onsen a definite positive!
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Date of stay: February 2019
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Response from Patrick B, Manager at Hakuba Springs Hotel
Responded 15 Mar 2019
Dear Pina P, Greetings from Hakuba, thank you for taking the time to contribute. Delighted that you enjoyed your time with us as much as we enjoyed hosting you. The entire team is excited to announce that this summer the hotel will undertake a revamp, we are looking forward to offering a refurbished property which further improves the overall experience of our guests. If you require any assistance planning your return trip to Hakuba, please do not hesitate to ask. Warm regards, Patrick Barrie
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EnglishCastle wrote a review Mar 2019
London, United Kingdom188 contributions80 helpful votes
Firstly I need to praise the staff who were excellent professional friendly and get helpful. The location is pretty good in the centre of town and near ski bus stops. On the down side the whole place looks tired and in need of a returb. The bedrooms are big but have worn carpets, torn wall paper and just old looking, the bathroom has obviously been added later a plastic cubicle with a foot high step to get in to the tiny space. There is virtually no clothes storage or hanging space so it's by hard to keep tidy. The breakfast was a repetive joke. Bacon or sausage scrambled or poached egg, beans or some kind of veg. Pity because the restaurant food was very good in the evening. So much potential! I have read in previous postings about plans to completely renovate the place - if true this would be a 5 star post in the future.
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Date of stay: February 2019Trip type: Travelled as a couple
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Response from Patrick B, Manager at Hakuba Springs Hotel
Responded 9 Mar 2019
Dear RichNewt, Greetings from Hakuba, thank you for taking the time to contribute, it truly is appreciated. It was our pleasure hosting you during your time in Hakuba. Thank you for your praise of our team, it has been passed on and all are thrilled that they were able to contribute in such a meaningful way to your time with us. As you mentioned, in previous reviews a plan of refurbishment has been outlined by myself on behalf the owners. We are all collectively excited about the opportunity to improve our facilities and enhance the experience of all guests staying at the Hakuba Springs Hotel. If i can be of any assistance planning a return visit to Hakuba, please do not hesitate to ask. Warm regards, Patrick Barrie
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PRICE RANGE
US$199 - US$598 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunHakuba-muraOmachi Onsen / Hakuba happou Onsen
NUMBER OF ROOMS
36
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Frequently Asked Questions about Hakuba Springs Hotel
Which popular attractions are close to Hakuba Springs Hotel?
Nearby attractions include Happo-one Nature Study Course (0.2 km), Glad Quad (0.2 km), and Hakuba Alpine Library (0.3 km).
What are some of the property amenities at Hakuba Springs Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hakuba Springs Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hakuba Springs Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hakuba Springs Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hakuba Springs Hotel?
Conveniently located restaurants include Maeda, Ohyokkuri, and Yamagami Shokudo NEO.
Are there opportunities to exercise at Hakuba Springs Hotel?
Yes, guests have access to a sauna during their stay.
Is Hakuba Springs Hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Hakuba-mura.
Are any cleaning services offered at Hakuba Springs Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Hakuba Springs Hotel?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hakuba Springs Hotel?
Many travellers enjoy visiting Ushikata Inn (7.0 km) and Aoni Shuraku (5.1 km).