Hakuba Springs Hotel

Hakuba Springs Hotel

5090 Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
View from our room
Traveller (48)
Panorama of the Deluxe Twin Room at the Hakuba Springs Hotel
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Panoramas (3)
View of Happo-one slopes from our room
Room & Suite (140)

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About

4.5
#6 of 56 hotels in Hakuba-mura
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
In the heart of Happo village, minutes away from the Happo-one gondola. All western comforts you would expect, and staff who go out of there way to ensure your comfort and enjoyment in Nagano. Beautiful views of the mountains, free internet access, rental shop outside the front door, and delicious dining choices in the hotel and nearby. Sharaku Restaurant | Japanese food means different things to different people, but for anyone visiting Sharaku, will learn that the horizon is forever widening. With its wooden panels and antique furniture, Sharaku’s contemporary restaurant fit-out pays homage to the Ukiyo-e artist whom the restaurant has lended it’s name. We source our ingredients from only the best producers and fishmongers Japan has to offer. Smoking Sashimi Platters, Strawberry Sake Sodas, coupled with refined service will ensure that your time at Sharaku is as brilliant as it is memorable. Head chef Karaki will be bringing delicious sukiyaki, shabu shabu, yakitori and tempura to the menu this season, using only the best seasonal produce, often sourced from the markets that very morning.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Sauna
Bar / lounge
Bicycle rental
Ski rentals
Babysitting
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Skiing
Nightclub / DJ
Kids club
Free shuttle or taxi services
Shuttle bus service
Hot spring bath
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
Shops
Clothes dryer
Self-serve laundry
Washing machine
Room features
Air conditioning
Dining area
Clothes rack
Coffee / tea maker
Refrigerator
Flatscreen TV
Whirlpool bathtub
Hair dryer
Electric kettle
Room types
Mountain view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Japanese

Location

5090 Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Toyama Airport
58.7 km
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Matsumoto Airport
59.9 km
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194Reviews2Q+A29Room tips
Traveller rating
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Detailed Reviews
KyotoQueen S wrote a review Jan 2013
Brisbane, Australia4 contributions18 helpful votes
5.0 of 5 bubbles
We have just returned from celebrating our first family white Christmas at Hakuba Springs Hotel with three teenage children, and are planning our next visit with urgency & conviction! Although I often plan to, I usually never get around to writing a review on the hotels we visit and in this case, almost everything has already been said. But at the risk of repeating, here goes…. Like many others, we chose this hotel because of the many favourable reviews and I can only confirm that everything is, as reviewers before us have suggested – a clean, modern, spacious hotel with exceptional staff and attention to detail.

The rooms are big, the doonas heavenly, the beds extremely comfy, (except perhaps for the rice husk pillows – although we also got used to them) and the bathrooms small, but functional and well stocked with toothbrush/comb/ shampoo/razor etc. We had a standard double and a triple room; ours with views to the mountains, both with mini fridge, jug, large TV and DVD player. The heating is extremely efficient but the windows can be opened to allow crisp cool air into the rooms, so it’s never stuffy.

There is a laundry on the 3rd floor (free but for the price of a sachet of washing powder Y50) with a combined washer & dryer, (if I’d known this in advance we would have only brought half the clothes we crammed in, and left more room in our suitcases for the New Years sales in Tokyo!) a basement locker for storing skis and boots, an impressive selection of English speaking DVDs to borrow if you tire of trying to interpret the amusing Japanese game shows, a common room with traditional tatami mats to play cards or read with a group, and 2 on-site restaurants/bars. We stayed 6 nights and only ate breakfast in the hotel restaurant, daily (included in our room rate). Whilst the choice was somewhat repetitive, the food served its purpose and sustained us for a day skiing – they had both Western and Japanese options. There is a drink vending machine in the lobby as well as two laptops for guests to access free of charge, a couple of souvenir/gift shops with Japanese snacks just outside and a Lawsons mini-supermarket about 10mins walk away. In the time we stayed, we ate at traditional Japanese, Thai, Indian, Mexican, and Italian restaurants, all tasty and reasonably priced (AU$13-18 per person) within a leisurely 15min stroll of the hotel. Apparently there are a few ATM machines around the village, but we didn’t see any. Fortunately we came prepared with enough cash.

Whilst we also chose this hotel because of its proximity to Happo One lifts, as this was our family’s first attempt at skiing, Bobby organised lessons for us in advance (including lift passes) with Hakuba Snow Sports (Daniel and Clare – both Kiwis - were brilliant) based at Iimori (about 20 mins away) However the free shuttle bus to Iimori leaves from the Hotel’s front steps, 4 times in the morning and drops back 4 times from 2pm and the drivers are friendly with extremely eclectic music tastes! The kids were happy to ski all day at Iimori and lunch at Mos Burgers or “our very humble restaurant” on the slopes for about AU$10 per person. Spicy Rentals is located immediately next door (guests receive 20% discount) and was absolutely fantastic organising boots/skis/poles for our family – helpful, friendly, flexible and convenient.

Many reviews mention the indoor private onsen. My family was too nervous to brave the onsen (in all it’s naked glory), with the exception of my husband, who with some trepidation gave it a go, and with it – the thumbs up!

Many reviews also mention Bobby. I would suggest this is for good reason. Whilst all of the staff were friendly and polite and quite good with their English, Bobby organises EVERYTHING!! Examples: Initial booking enquiry – response within 2 hours of emailing; organising lift passes and lessons; collection from train station (on time) and dropping off at the end of our stay; (we accidently left our passports in the hotel safe after checking out – he drove us back to collect and returned to the train); forwarding of luggage and following up even after we were gone; suggestions of where to eat etc. etc. My husband hurt his leg on the second last day. Bobby offered to take him to the hospital to have it treated. The DVD we borrowed was in Japanese, he came to our room to show us how to fix. We had our bags forwarded from the airport. They were in our room when we arrived from Tokyo. The list goes on… In short, nothing is too much trouble, and every request is handled immediately and thoroughly.

A number of friends had suggested to us, that Japan was not a great place to stay for Christmas. They insisted that the Japanese don’t celebrate Christmas. Maybe this is true, but not in Hakuba. On the door of every room at the Hakuba Springs, there was a tasteful Christmas decoration; (replaced with a “New Year” wreath from 26th) there were decorated Christmas trees, tinsel and festive arrangements in the foyer and restaurants, carols piped through the hallway and reception and a traditional Christmas Dinner of roast lamb served on Christmas night. Prepared for the worst, we took our own decorations/bon bons/fairy lights and tinsel, only to find a group of snow boarders dressed in Santa suits on the slopes, carols blaring from the ski lifts and the staff at the local Lawsons dressed as Santa and Rudolf!

I am unsure if I would describe Hakuba Springs as “The Best Hotel Ever” – certainly we have found others – (The Danna Langkawi – most luxurious/The Tamarind Village Chiang Mai – most charming/The Yuzuya Ryokan Kyoto – most traditional), but as for ticking all the boxes and for delivering an almost faultless overall experience, we will always remember our first family white Christmas at Hakuba Springs Hotel. It certainly won’t be our last - It even snowed on Christmas Eve, but then, Bobby probably organised that too!!
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Date of stay: December 2012
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WaltersFam wrote a review Aug 2012
7 contributions12 helpful votes
5.0 of 5 bubbles
Stayed at Hakuba Springs Jan 2012, was excellent, services were great, on site onsen was definitely a bonus after a hard day on the slopes. Very clean and staff were helpful, English was good even a few Aussie staff, breakfast which was included was great and the restaurant on site was 5 star, plenty of cheap restaurants near by with ample variety, ski hire was next door and shuttle bus stops close by to get to slopes and other areas, staff were great in organizing day trips and dropped us at train station for one we organized ourselves. Daniel
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Date of stay: January 2012Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James P wrote a review May 2012
London, United Kingdom9 contributions13 helpful votes
5.0 of 5 bubbles
The Hakuba Springs Hotel was truly excellent.
Booked via lastminute.com, it was significantly cheaper than others (and there was no catch...), as well a being head and shoulders above the rest (which are all slightly tired and very much cater to Japanese groups)! In simple terms: it is slap in the middle of the village; it is new with all western mod-cons (big rooms, big beds, ensuite bathroom...); it is not huge nor too small (c.30rooms I guess); has an onsen; free wifi access in rooms; breakfast was fine; and the staff could not be more helpful.
We initially skied Happo-One (a 5 minute walk to the main lifts) which was great, especially if you like moguls, although some of the sector had already closed for the season. We then skied Hakuba47 / Goryu: equally good slopes but as they link provided a much bigger ski area, what was great is that the hotel shuttled us there and back at a time of our choosing...complimentary! The icing on the cake was that on departure our train was at v early, so the hotel booked a taxi... And paid for it!
Bottom line: we had a great time and would highly recommend the Hakuba Springs Hotel to anyone!
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Date of stay: April 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On Point Reviews wrote a review Jan 2020
44 contributions18 helpful votes
3.0 of 5 bubbles
The hotel staff are lovely, we had great service from the gentleman when we were not happy with our room, he tried everything he could to make us happy.

The facilities are good, however the place is very dated. The carpets had stains over it and looked dirty, we were advised they had been steam cleaned. The Onsen is nice however looks old and water is never running. The bathrooms very small, dated and no bidet.

To say the least we were disappointed when turning up after being advised in many reviews that a renovation was going to occur, and it did not. After previous visit to another hotel, we were very disappointed with the quality of the place in regard to how much was paid.

All this aside, the staff are lovely, the restraunt has amazing sashimi, breakfast was good but more staff cooking eggs would be helpful in order to not wait for your eggs and bacon for a while.

Jack's bar is great with fun and exciting themed nights.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tom T, Guest Relations Manager at Hakuba Springs Hotel
Responded 18 Jan 2020
Dear Amber, It was a pleasure to host you and your group during your recent stay at Hakuba Springs Hotel. We also appreciate you taking the time to provide us feedback on your stay. We are happy to hear that our staff helped make your stay pleasurable. They will be delighted to hear this and your comments will be shared with them. We do regret however not meeting your expectations in our guest room condition. A planned renovation to the guest rooms has unfortunately not yet gone forward and is to be confirmed for the 2020/21 season. In recent months however some enhancements were made such as new fabric on some of the furnishings. We have also taken note of the carpet condition in the room you stayed. We will address this and review other rooms as well. Regarding the onsen, a mixture of mineral and heated water is distributed from jets in the wall. There is also an above-the-water opening where water can flow as a nice aesthetic effect. Even if water does not flow out of the visible opening, the onsen is distributing water normally. We will be checking this visible exit path based on your feedback to see if its functionality can be improved. Thank you also for your comments on the breakfast and dinner selections at our Sharaku restaurant. This year Sharaku is under the direction of Master Chef Karaki-san and he has introduced a variety of exciting new offerings. One of these has been the freshly-cooked egg station; we will pass on your comments to Sharaku's manager on how that new feature can be further improved. Thank you once again for your feedback. It will help us in making continual improvements to our services and amenities. We look forward to hosting you and your group again in the future. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LoveToTravel2606 wrote a review Apr 2012
Melbourne, Australia9 contributions6 helpful votes
5.0 of 5 bubbles
I stayed at the Hakuba Springs Hotel in February for 7 days and loved it. Not only was the location perfect, close to restaurants, bit it was also only a short stroll to the Gondora. Not expecting much from my standard room, I was pleasantly surprised at how spacious and bright my room was. The room contained everything you needed, a small fridge, tv and even a dvd player. The hotel also hires out DVDs if you feel like relaxing and staying in. Bobby was great, he took charge of everything for us, organising our transfer back to TOKYO without a problem and even suggesting a hotel for us to stay in Tokyo. As I do not speak any Japanese I felt comfortable and trusted Bobby in organising all our fine details for the rest of our trip. Thanks Bobby and thank you to all the other staff for a truly amazing holiday. I look forward to staying there next year.
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Date of stay: February 2012
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David E wrote a review Dec 2017
Singapore, Singapore22 contributions36 helpful votes
5.0 of 5 bubbles
Really fantastic family friendly hotel in the middle of Hakuba town. Well catered for ski holidays. Rooms are clean and comfortable (though the bathroom is on the small side) and there is a free onsen. The staff could not have been more helpful and drove us to a restaurant one evening. Warm friendly welcome and very helpful staff - who gave us lots of good local advice and helped us find our way around. Hakuba is great for skiing and all the slopes are in easy reach of the hotel - in fact most of them have a shuttle that picks you up from right outside the door.
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Date of stay: December 2017
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles A, General Manager at Hakuba Springs Hotel
Responded 20 Dec 2017
Dear David, Thank you so much for taking the time to share your experience regarding your recent stay Hakuba Springs Hotel. I know how lucky I am to have such a great team of passionate and hospitable individuals, so was particularly delighted to read that their enthusiasm was a highlight of your hotel experience. Your comments regarding our high standard of cleanliness, centralized location and area of opportunity with regards to our ‘boutique’ bathrooms have also been taken on board which greatly assists us to better understand what we are doing well, and what areas require adjustments. Thank you again for choosing Hakuba Springs Hotel as your home away from home whilst recently visiting the Japanese Alps. I very much hope we have another opportunity to welcome you back to Hakuba Springs Hotel in the not-so distant future. Warm regards, Charles Adams
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kbear99 wrote a review Apr 2012
SE Asia1 contribution4 helpful votes
5.0 of 5 bubbles
Hakuba Springs is a small, charming hotel located in the middle of the village, so is within walking distance to most places you need/want to go (except for cheaper places to eat which are far enough away to require a ride in an expensive taxi, negating any possible savings). For skiers, it's about a 5 min walk to the Happo One gondola.

The hotel is ski friendly with ski lockers in the basement. It has an onsen which my GF enjoyed. Breakfast is good, with buffet and entree type service on alternating days.

The tatami corner room we had was lovely. It was large and had a nice view of the mountains. There's a big flatscreen in front of a comfy sofa. The bathroom is small but still functional. The heating system makes the room very hot, but all you need to do is turn off the fan and open the windows a bit.

But the one thing that stands out is the personal service. All the staff are helpful and friendly. In particular, Bobby san will go out of his way to ensure that your transportation and other needs go smoothly. We are very grateful for all his help which certainly made our trip less hectic and more relaxing. You will see Bobby's name mentioned in several other reviews for good reason.

If you have free time, venture east (away from the mountains) and you will find a co-op supermarket (good place to get snacks and gifts) and a few cheap eateries on the main street around the train station. Expect a good 20-30min walk.
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Date of stay: April 2012
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bhojwani71 wrote a review Dec 2015
Singapore, Singapore6 contributions8 helpful votes
4.0 of 5 bubbles
Great location!! Lovely service!! Manager and front staff were very friendly and always willing to help. The Onsen was nice but could be open a bit later in the morning. The hotel has a nice restaurant 'Sharaku' attached which recently opened and has good food. Very convenient location right in the village with convenience stores... Ski shops and restaurants around. They may renovate the hotel for the next ski season which will be nice. About a 10 minute walk to Adams condola gondola for Happo one. Would highly recommend this hotel.
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Date of stay: December 2015Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Scott P wrote a review Aug 2015
12 contributions9 helpful votes
3.0 of 5 bubbles
Family stayed here for 5 nights in January for a ski trip, hotel was in a good location but don't expect a classy hotel, everything is just average, room, TV, bathroom and breakfast. We did love the onsen but wished they were open a bit earlier. Don't count on getting clothes washed in a hurry, the machines take forever to go through the whole cycle and don't actually dry clothes too well but good enough. It was a 5 minute walk to the lifts, all uphill and we are planning to go back this winter but looking at staying closer to the lifts.
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Date of stay: January 2015Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MDD888 wrote a review Mar 2015
Melbourne, Australia27 contributions32 helpful votes
4.0 of 5 bubbles
Springs Hotel was a good choice for the missus and I in terms of location and comfort.

Prior to arrival, I was in communications with the Hotel Group staff to clarify details on the location and hotel. The responses I received from "Pete" were helpful and informative.

Our twin room had more than enough floor space to spread our ski gear and luggage out without tripping over. The bathroom was very cosy - you could only fit one person at a time. Television, mini-fridge and a hair dryer all added to the simple yet useful add-ons for the room. My only critique was the lighting, it was dim, even with all the lights and lamps switched on.

The restaurant was your typical hotel affair with dull decor and limited choices for food. We had hot buffet breakfast included which had the standard options for Westerners as well as some Japanese options. We dined once for dinner - French-inspired cuisine. With our food intolerances (gluten and FODMAP) we were able to order some dishes that sufficed but failed in the quality stakes. My recommendation is to eat at any of the other restaurants around Hakuba.

The staff were amazing. They were very helpful and friendly and their english was generally of a high standard. This came in handy for us when booking restaurants and seeking assistance.

The hotel's location allows for a 15/20 minute walk to the Adam Gondola and a 5 minute walk to the Happo buss terminal. There is a ski rental shop next to the hotel (Spicy) as well as an Australian physiotherapist who came in handy for my sprained wrist.

Springs Hotel is a good choice for a ski trip and we would likely return.
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Date of stay: March 2015
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: If travelling as a couple, get a twin room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gunnar™ wrote a tip Mar 2018
Frankfurt, Germany6 contributions2 helpful votes
5.0 of 5 bubbles
"Best views over the front entrance."
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Valerie C wrote a tip Jan 2018
Iloilo City, Philippines89 contributions52 helpful votes
5.0 of 5 bubbles
"Rooms facing the back part of the hotel offers great views."
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Callum wrote a tip Apr 2017
Cairns, Australia73 contributions11 helpful votes
5.0 of 5 bubbles
"any room is fine"
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dfjruss wrote a tip Mar 2017
Weipa, Australia2 contributions1 helpful vote
5.0 of 5 bubbles
"We chose a deluxe twin/shared room for extra space, but realistically probably didn't need it."
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Karin S wrote a tip Mar 2017
Murwillumabh26 contributions26 helpful votes
5.0 of 5 bubbles
"Request a room at back of hotel as these have views of mountain"
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Not the right property for you?
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PRICE RANGE
HK$906 - HK$1,094 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunHakuba-muraOmachi Onsen / Hakuba happou Onsen
NUMBER OF ROOMS
36
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HAKUBA SPRINGS HOTEL

Frequently Asked Questions about Hakuba Springs Hotel
Which popular attractions are close to Hakuba Springs Hotel?
Nearby attractions include Happo-one Nature Study Course (0.2 km), Glad Quad (0.2 km), and Hakuba Alpine Library (0.3 km).
What are some of the property amenities at Hakuba Springs Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hakuba Springs Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hakuba Springs Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hakuba Springs Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hakuba Springs Hotel?
Conveniently located restaurants include Maeda, Ohyokkuri, and Yamagami Shokudo NEO.
Are there opportunities to exercise at Hakuba Springs Hotel?
Yes, guests have access to a sauna during their stay.
Is Hakuba Springs Hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Hakuba-mura.
Are any cleaning services offered at Hakuba Springs Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Hakuba Springs Hotel?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hakuba Springs Hotel?
Many travellers enjoy visiting Ushikata Inn (7.0 km) and Aoni Shuraku (5.1 km).
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