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4690-2 Hokujo, Hakuba-Mura, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (86)
Dining (19)
Room & Suite (13)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 17/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Phoenix Hotel & Chalets
Updated 17/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 125 hotels in Hakuba-mura
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Phoenix Hotel is a boutique hotel nestled amidst the beautiful snow-covered forest. Relax in our steam saunas & Japanese baths or unwind with a traditional Japanese massage in the comfort of your room. Mimi’s, our gorgeous in-house restaurant, provides exquisite meals using the best local produce with an extensive wine and sake list. We can assist with local attractions, tours, ski hire & transfers. It is all the small things we do at the Phoenix Hotel that make the difference. Phoenix Hotel is surrounded by a collection of luxury chalets that create a true home-away-from-home feel in a beautiful alpine setting.
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Room & Suite (13)13
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Bicycle rental
Canoeing
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Wifi
Restaurant
Breakfast buffet
Hiking
Ski rentals
Ski school
Skiing
Fishing
Airport transportation
Shuttle bus service
Hot spring bath
Massage
BBQ facilities
Concierge
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Boutique
Languages Spoken
English, Japanese

Location

Full view
86Good for walkers
Grade: 86 out of 100
34Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
170Reviews2Q+A28Room tips
Traveller rating
  • 141
  • 21
  • 3
  • 3
  • 2
Time of year
Traveller type
Language
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  • English
Popular mentions
Maris Aguilar wrote a review Jan 2021
2 contributions
We thoroughly enjoyed staying at the Phoenix Hotel. The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, the location was very convenient for getting around and many activities.(Special thanks to Ayasan) Everything was perfect including our welcome drink. We dined for dinner in Mimis Restaurant  at the hotel and it was extremely delicious and the service was excellent.The breakfast was great as well.
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Date of stay: January 2021Trip type: Travelled as a couple
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John H wrote a review Jan 2020
Albert Park, Australia6 contributions2 helpful votes
Hotel's Favourite
My family had a sensational stay at the Phoenix, I had a room in the hotel and my daughter and son in law and 2 grandchildren stayed in a chalet which was absolutely outstanding. Cannot speak too highly of the management and the staff; Sally and Peter really looked after us; Josh was fantastic in the bar and went out of his way to look after the children; Kurt, Mark and the other drivers were very helpful; Jess and all the waitresses were extremely attentive at breakfast - nothing was too much trouble. The restaurant which has western cuisine is the best at Hakuba, great service, superb menu, excellent wine list and brilliant food - equal to anywhere in London or Australia! Whilst not cheap,it is very good value and a nice balance to the Japanese restaurants at Hakuba which are generally very good. I have been skiing in Japan for 15 years and have stayed at most of the hotels in Hakuba. Overall the presentation, level of service and convenience makes the Phoenix Hotel the best at Hakuba.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: Check on availability of beds as a number of the rooms are futon only
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Response from Sally W, Guest Relations Manager at Phoenix Hotel & Chalets
Responded 31 Jan 2020
Dear John, It was an absolute delight hosting you and your family at the Phoenix! We are so glad you felt that your needs were met and that the staff were efficient, helpful and friendly. We take pride in ensuring that our guests are made to feel comfortable and that they have the most enjoyable time possible whilst staying with us. So glad you also took advantage of the Mimi's fine food and wine experience - truly delicious :) We look forward to welcoming you again Warm regards Sally
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odap8686 wrote a review Nov 2020
Tokyo, Japan2 contributions1 helpful vote
We stayed at Phoenix One Chalet with a gym. When I put hot water in the bath, insects, dust and oil were floating on the surface. WiFi is very fast, about 250Mbps. WiFi signal does not reach the bedroom. When I lifted the bunk bed duvet, a lot of dust fluttered. The drainage in the shower room on the ground floor was bad. The hardware was good, but the cleaning and service aspects were not worth the price. The hardware is good, so if it's clean, I think it's a good accommodation. ジムのついているフェニックスOneシャーレーに宿泊しました。 風呂にお湯を張ったら、虫や埃や油が表面に浮いていました。 WiFiは250Mbpsくらいの速度で、非常に速いです。 ベッドルームにはWiFiの電波が届きません。 二段ベッドの布団を持ち上げたら、非常に多くの埃が舞いました。 1階のシャワールームの排水が悪かったです。 建物は良かったですが、清掃やサービス面が値段相応ではなかった。 ハードウェアは良いので、清潔であれば、良い宿泊施設だと思います。
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Date of stay: September 2020
Rooms
Cleanliness
Service
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Bradley wrote a review Mar 2020
3 contributions
The Phoenix Hotel in Hakuba is an amazing get away. The location is perfect for skiing Happo One ski resort, and exploring the village. The hotel picked us up upon arriving at the bus station, and provided a daily shuttle service to the 3 nearest ski resorts. The hotel staff was very friendly and helpful with making suggestions and restaurant reservations. Mimi’s restaurant in the hotel was a culinary experience to behold. We enjoyed a fabulous Valentine’s Day dinner. The morning breakfast was included in the room rate and it was a great way to start the day with many choices. One of the owners Sally was especially helpful in making reservations for the snow monkey tour for us. It was an incredible experience. Masa was very nice also for driving us around and also making recommendations on activities and logistics. We highly recommend staying at the Phoenix Hotel and look forward to visiting again.
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Date of stay: February 2020
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Shannon K wrote a review Feb 2020
1 contribution
The thing you value most is service! This hotel, under our circumstances of booking with sno and ski, a few mistakes were made. Even though it wasn’t the hotel’s responsibility, they went above and beyond to fix the problem for us. They are in the best proximity to all the hire venues, convenience stores and the lantern restaurant for dinner even does a complimentary shuttle service! The owner is truly dedicated to ensuring everyone has the best experience and the food at mimi’s is exquisite. I work in the top hotel of Australia and even I haven’t seen as amazing service as the Phoenix hotel. I’ll definitely be taking some tips home with me!
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Date of stay: February 2020Trip type: Travelled as a couple
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PRICE RANGE
US$534 - US$917 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunHakuba-muraOmachi Onsen / Hakuba happou Onsen
NUMBER OF ROOMS
41
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Frequently Asked Questions about Phoenix Hotel & Chalets
Which popular attractions are close to Phoenix Hotel & Chalets?
Nearby attractions include Happo-one Nature Study Course (0.4 km), Glad Quad (0.4 km), and Hakuba Mini Train Park (0.2 km).
What are some of the property amenities at Phoenix Hotel & Chalets?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Phoenix Hotel & Chalets?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Phoenix Hotel & Chalets?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Phoenix Hotel & Chalets?
Yes, free parking is available to guests.
What are some restaurants close to Phoenix Hotel & Chalets?
Conveniently located restaurants include Mimi's Restaurant and Bar, Hummingbird, and Unjaune.
Does Phoenix Hotel & Chalets have an airport shuttle?
Yes, Phoenix Hotel & Chalets offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Phoenix Hotel & Chalets located near the city centre?
Yes, it is 0.4 km away from the centre of Hakuba-mura.
Are any cleaning services offered at Phoenix Hotel & Chalets?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Phoenix Hotel & Chalets?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Phoenix Hotel & Chalets?
Many travellers enjoy visiting Ushikata Inn (6.7 km) and Aoni Shuraku (5.1 km).