Hakuba Luna Hotel

Hakuba Luna Hotel

4777-1 Wadano, Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
Hakuba Luna Feb 2017
Traveller (19)
Straight out our room window into the snowy forest
Room & Suite (8)

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About

4.5
#1 of 1 boutique hotel in Hakuba-mura
4.8 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Hakuba Luna Hotel is a very friendly, small hotel in a fantastic location in the beautiful Wadano Forest in Hakuba Happo-One.Hakuba Luna has 16 guest rooms, each combining Japanese style with western bedding and other comforts.Hakuba Luna is ideally located almost opposite (approx. 80M from) the Sakka Quad chairlift. The hotel is an easy ski-in during much of the season.Hakuba Luna has a very popular on site restaurant plus all the features you would expect from a small comfortable hotel.The inter-resort and Hakuba Village shuttle bus stops are directly in front of the hotel. Over the last three years Hakuba Luna has been renovated and upgraded by new owners. Very attractively priced for this season.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Skiing
Ski In / Ski Out
Baggage storage
Laundry service
Parking
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Non-smoking hotel
Shops
Self-serve laundry
Room features
Blackout curtains
Desk
Room service
Safe
Coffee / tea maker
Extra long beds
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Japanese

Location

4777-1 Wadano, Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Toyama Airport
57.8 km
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Matsumoto Airport
61.2 km
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104Reviews3Q+A16Room tips
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Detailed Reviews
bill k wrote a review Apr 2015
Brisbane, Australia
5.0 of 5 bubbles
Fantastic atmosphere, very comfortable lodge including great bar and restaurant with home cooked meals. All families had a fun time in the games room. The best part was the amassing service from all the staff – always ready to help. Proximity to ski lift, rental shop also a major plus.
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Date of stay: January 2015
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mishamouse wrote a review Feb 2013
Parkville, Australia
5.0 of 5 bubbles
My husband and I have just returned from our first ski holiday in Hakuba Japan. Whilst there we stayed at the Hakuba Luna Hotel which I could not recommend more highly. The staff went above and beyond to help us when we discovered all our ski dates were wrong and our train tickets would not be valid for travel the day we left. To Miles we say thankyou for reorganising all our bookings for us and to Maruyama thankyou for driving us to the train station and helping us rebook our train tickets and also to both for all your help in booking and recommending restaurants. To Tristan, Matt & Ashley thanks for the great many Happy Hour ( between 4 & 5 everyday ) we spent in the bar and also your great service in the restaurant. Its really nice when the staff are friendly and will take the time to have a chat with you.To Terrence the chef thankyou for the all the yummy food. Was great to start our day off with a great breakfast and we really enjoyed all the food in the restaurant (especially the dessert YUM!!! ) and to all behind the scenes thankyou for making our trip so enjoyable. We will definately be back. To all those looking for a great comfortable & friendly place to stay I would recommend the Luna as the rooms were well heated with really really comfortable beds. The drying room was large with plenty of room for all your gear. They also have a bus stop right out front for the shuttle busses at night that will take you to other restaurants plus you can also walk to restaurants as there are many only a short distance away. Also very handy having a free laundry room with dryers as most places charge the earth for washing and drying. The hotel is also only 100 mtrs from the Sakka lifts so is so easy to start your day off skiing and great when you finish as you only have a very short walk on tired legs after skiing all day. You are also able to catch a shutle bus to and from other locations if you want to try other slopes. ( pickup is right next to the lifts in the carpark ). All in all I couldn't recommend this place more highly as it was reasonbly priced, clean, freindly and above all great service from all at the hotel staff !!!! . And lastly to Kerry (owner) was lovely to meet you and I enjoyed our chats and thanks for all your advice and recommendations on things to do and places to go we had such a wonderful time and we will definately be back for another fun filled visit. To anyone planning a stay at the Lunar check out their site as there is a heap of info on rooms and also travel tips on how to get there (plus pictures) . Makes it much easier as this is info from current time tables for busses, trains etc.
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Date of stay: February 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rob N wrote a review Mar 2015
Norwood, Australia
5.0 of 5 bubbles
I let someone else make all of the arrangements for our January 15 ski trip to Japan. Left them to choose the resort (Hakuba - Happo One), the timing, the timing and the accommodation. This was a dads and kids trips. Someone else was handling the details. What could possibly go wrong? In honesty; absolutely nothing.

Happo One (pronounced, "Awe-nay", not "1") is one area in the large Hakuba precinct. Happo seems to be a really friendly, relaxed, family-oriented area. The accommodation and lodgings are a good mix of locals and travellers as it is only an hour an a half from Tokyo via Shinkansen as well as hotels, lodges and apartments.

As a group, the organiser set a budget to cater for all. Personally, I'd consider myself a bit of an accommodation snob at times, but as a family-style holiday, I wasn't going to concern myself with unchecked impressions. Hakuba Luna would be considered a 3.5-4 star lodge-style accommodation. It is a stone's throw (literally - right across the road) from the Sakka lift station that takes you to a huge range of runs including the top of the Olympic downhill run. But this is an accommodation review, not a resort review, right?

Hakuba Luna is one in a group of about seven in the area owned and managed by the same operator. An Aussie, so it must be good ;-)

Let me say it from the outset. Luna is fantastic. Mid-upper in the group's range, it ticks EVERY box for a perfect ski adventure, be it family, groups, mates, couples: you get it. It is clean. Not just Japanese clean. But spotlessly, meticulously, almost OCD clean. The rooms are above average in size by Japanese standards. My teenage son and I shared a room with the normal male luggage explosion (actually, we were reasonably tidy) and there was ample room, hanging space and storage. The picture rails and the supplied proper coat hangers make for great, additional drying space if you don't want to leave some of your more personal items in the drying room (which never ran out of space). There is a good, flat screen TV in the room. I assume it worked but we never felt the need to turn it on.

The ensuite is compact. Not small. Compact. I've stayed in much larger places with much larger ensuites where there seems to be much less usable space. I love the effective simplicity of Japanese architecture and design principles. The tub is amazing. It is like a personal plunge pool. Nice and hot and great for apre-ski relaxation if you can't be bothered hitting one of the local onsens (don't get me started on the private onsen up the road). Great in-room heating. Comfortable, wide single beds and great pillows.

Included in our package was the hot buffet breakfast. I always say a well-cooked and served small range ALWAYS beats a gargantuan spread of rubbish. Luna nails breakfast with a good mix of cold starters and perfect scrambled eggs and Japanese-style bacon. You can also get eggs by request. The omelettes were smashing. Dinners were solid staples. Again, a small range, but beautifully cooked and presented and great value. There was a mix of Japanese and western options. But the home-made gyoza dumplings and edamame were to die for. Also, a good wine and spirits selection.

Great laundry facilities which are a must for family travels such as this and down-to-earth games room with table tennis and, my personal favourite, a pinball machine. There were no shortages of contenders for what seemed to be each night's ping pong tournie. This is simple, solid, family fun.

On the nights we ate out (we had an entire week at Happo - best snow in a decade) we still found time to have a cleansing ale or sake back at Luna. As Happo is quite locally oriented with many self-catering type accommodation, some might feel that the dining options in close proximity (walking distance) are limited. We didn't have any trouble satisfying ourselves. The local buses run regularly, are cheap and get you "downtown" to a great range of restaurant options right across your budgetary range. But I'm not giving away the name of the best local ramen house in town. You'll have to discover that for yourselves.

Now to what made Luna truly special. The on site managers, Julian and Tomoko (hubbie and wife team) were simply amazing. One of them always seemed to be around to help at all times. Nothing was too much trouble. There was always a ready answer and if not, it was found quickly. Tomoko and Julian made us feel right at home. It was truly a home away from home. Are you getting the point, yet? The warmth and sincerity exuded by these two was infectious. Luna is large enough to have more than the requisite creature comforts but small enough that within a day or two you know most of the other guests and are discussing the yesterday's/today's/tomorrow's skiing/snow/activities. While we were there, Luna was at capacity. But it never felt crowded. Always comfortable.

If you want great-value, perfect, family accommodation right on the best skiing anywhere in the world, Hakuba Luna is the place for you. I actually viewed some of the other hotels in the group (all, pretty speccie) and,IMHO, dollar for dollar, you just can't beat Luna as the total package. Thanks Julian, thanks Tomoko for a truly unforgettable experience (mah, mah, mah, mah, mah: toh, toh, toh toh, toh ;-) You'll have to go there to find out ;-)

Am angling now to see if I can book in for next January for the whole family.
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Date of stay: January 2015
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: No in-house Onsen, but plenty around. Try the private one up the road. I was so relaxed, I was...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kdezzie wrote a review Jan 2013
Kiama, Austarlia
2.0 of 5 bubbles
This is our third trip to Japan and our second stay in Luna, having stayed and reviewed the hotel in Jan 2011. Our 12 day stay this time was very disappointing due generally to poor systems in place, particularly regarding room cleaning/servicing during our stay.

It's STRENGTHS remain;
* good location if you just want to ski Happo One - Sakka lifts are just across the road.
* Lovely views of Wadano forest, generally quiet location.
* comfortable beds
* friendly staff who all try to be helpful. Bianca was the most efficient manager, and was on top of things when she was there. Unfortunately, she was there only occasionally, as she often had duties at Penke Penke next door.
The customer services provided by the hotel was inconsistent and depended on which manager was on duty at any given time. Bianca was happy to give 6 guests(ourselves and another family) a lift to the bus terminal to get the early bus to Cortina but the return promised pick up after all the shuttles had finished did not occur because someone else was on duty. Maruyama was extremely helpful regarding dinner reservations and lifts. The general staff including Tristan, Matt and Ashley were efficient and friendly.

It's WEAKNESSES have become more pronounced since our last stay.
I note from the replies that Luna owners have written for previous reviews that they are paying a local management company to run their property. I wonder if they are getting value for money themselves.
The service was poor in these respects;
* rooms are not serviced daily despite claims that they are. During our 12 days, our room was not fully serviced even once. Here are the number of times general room servicing tasks were completed /12 -
Beds made 3/12
Fresh towels 4/12
Cakes of soap provided 2/12 (including first arrival)
Toilet paper provided 5/12
Tea bags provided 6/12
Coffee provided 7/12
Sugar provided 4/12
Milk sachets provided 4/12
Bathroom cleaned 2/12 (including our first arrival)

These basic tasks were done occasionally, but never all on the same day, so there was always an aspect of our return to our room that was disappointing. After complaining to 3 different staff members for the first 3 days, I simply gave up and came back from the snow to clean the bathroom, make beds and get fresh towels and toilet paper from the cupboard myself. I agree with another reviewer who states that dirty towels were often hung back up after being deliberately left on the bathroom floor, rather than being replaced. Interestingly, dark chocolates were placed in the room most days (one for each person). It feels as if the hotel is trying to provide luxuries without getting all of the basics right first.
Other WEAKNESSES include;
1. The guest computer screen is broken and the duty manager told us that it has been all season, so its very difficult to send /receive emails from home and check on snow conditions and forecasts.
2. The ski gear drying room now has inadequate heating. Ski gear did not dry out.
3. The washing powder in the laundry had run out. Driers do not seem to work properly. It took a whole day to dry one load of washing.
4. At first the restaurant was having difficulty coping, (no cups, long waits for pancakes ) but did improve during our stay.
5. On the chef's night off it was pizza night, but the young staff were left to explain to guests that one of the 2 pizza ovens was broken. Long waits.

To conclude, it feels like the friendly staff are doing their best but some of the management systems are letting them down and the Hotel seems understaffed. Our stay would have been much more pleasant simply if the rooms had been cleaned properly. Having now stayed in a range of Japanese run Pensions and Hotels, Luna Hotel just does not measure up to Japanese standards of cleanliness or service.

We will not stay there again.
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Date of stay: January 2013
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Stay in a Family run Japanese Pension or Hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Squashie123, Owner at Hakuba Luna Hotel
Responded 1 Feb 2013
Dear kdezzie, Thanks for returning to Hakuba Luna and for taking the time to write a traveller review. We're glad you liked Hakuba Luna's great location, very comfortable beds and lovely views of the Wadano Forest and that you found the staff to be efficient and friendly and that Maruyama was extremely helpful regarding dinner reservations and lifts. We regret that there were aspects of your stay that disappointed you as we strive to ensure that our guests have a wonderful experience. We have discussed your feedback with our local management and offer the following comments. One of our two pizza ovens did require servicing on the first Monday of your stay as a part broke on the weekend. It was serviced by our Tokyo based supplier and was working again within that week. This was only the second occasion in 4 years that one of the pizza ovens was not operating and it was out of service only for a short time. The laptop computer isn’t used very often by our guests because these days most guests use our complimentary Wi-Fi for their own smart devices. There is a crack in the screen of the laptop, however it is still working. Based on your feedback we will remove the laptop. We are glad that Bianca was able to make time to give you a lift to the Happo bus terminal so you could catch the early bus to Cortina. We are unable to routinely pick up guests at the end of their day at Cortina as the hotel and our restaurant, Eclipse are normally very busy at this time. Most guests who go to Cortina for the day catch the loop bus from Happo bus terminal back to Hakuba Luna as the buses stop at the Sakka lift base across the road. If a guest happens to miss the last loop bus and we do not have a staff member able to make a special trip to pick them up from the bus terminal, then the night bus is an option as is a pretty short taxi ride back to Hakuba Luna. As owners, we caught the taxi back to Hakuba Luna from the bus terminal when we missed the last bus one evening a couple of weeks back. Our management company employed local Japanese staff to do most of the housekeeping this season. We expected that this would work well however the room servicing has not been to our usual standard. We have recently employed an additional person to assist with the housekeeping and Bianca is more closely monitoring the housekeeping to ensure the standards improve. My wife, Kerry is also returning to Hakuba Luna for a while to support the onsite team and to help ensure that everything is running smoothly for our guests. We have asked the onsite management team to more closely monitor the complimentary washing powder in the laundry to ensure it doesn't run out. The clothes dryers are working normally. If the correct buttons are pressed when you put a load in to make sure the dryer is set at the right temperature, the load of clothes will dry properly. We will display instructions in English to make it clearer for our guests. Once again, thank you for staying with us. We value your feedback and hope that the changes it has prompted will help to ensure our guests have a great experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Frank T wrote a review Feb 2013
Sydney, Australia
5.0 of 5 bubbles
Paying a bargain price for a 3.5 star hotel I honestly expected the pictures to overstate the quality, and the "5 minute walk to the lifts" to be maybe 10, at a brisk pace. I expected it to be clean, functional, and in a word average.

What I DIDN'T expect was super friendly staff, a great breakfast and a 3 minute shuffle to the base of one of the best snow fields, Happo-One.

I stayed in one of the triple share rooms with some friends and was very impressed. Little things like cooking eggs differently every morning really added to the experience and it's location in the Wadano area is walking distance to some good restaurants and bars, and has more of a village feel that I imagine staying around Echoland would. Peneke bar is very close and a great place to end a night, and the Windy Kobeya restaurant is right next door. For people looking for something a bit more home like, "The Pub" is about 10 minutes walk away. Cheap drinks, pizza, pool and Fussball.

On the first day we went to Cortina ski fields, and ended up getting back at 1930 after some difficulty with the buses - the reception staff said to give them a call from the Hakuba information centre next time and they'd be happy to come and pick us up - little things like this really added to the experience.

The walk to the lifts is if anything understated, and while I thought the main area was Hakuba 47, Happo-One is actually larger and has more varied terrain.

Rooms were good - Tatami mats and individual heating, we were on the ground floor which meant a handy fridge to store our beers just outside the window. A small criticism may have been that the beds weren't amazing, but nothing worse than expected for a 3.5 star.

Overall I was very impressed - a combination of great value and better than expected service means I will be back!
Read more
Date of stay: February 2013
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jan M wrote a review May 2012
Ocean Grove
5.0 of 5 bubbles
Where do I start? From the time of pick up from the Bus Station to arrival at Hakuba Luna to the time of drop off at the end of our stay, we were treated like royalty. Fabulous location, right opposite the Sakka chair lifts. The room was clean, warm, the bed extremely comfy, and the free wireless internet was much appreciated. We could keep in contact with family and friends in Aussie to share our wonderful experiences in Hakuba and at Luna. Apart from Luna's restaurant, there were also many awesome restaurants nearby which provided excellent affordable meals. We have stayed at many places but never have found staff so obliging to help out in any way they could. Their friendliness even brought other guests together. We would sincerely like to thank Bianca, Maddy, Danny and Hayley for making our visit to Luna a memorable one and we will certainly be back in the future. Thanks guys!!!!
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Date of stay: February 2012
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dseptkon wrote a review Jan 2016
singapore
4.0 of 5 bubbles
The Luna is not a resort hotel so don't come expecting bells and whistles. This is a cosy retreat after a fun day skiing. The entire hotel consists of 2 floors of rooms and a basement with rec room, laundry room and dry room. There are no connecting rooms in the hotel but if you are travelling with children they will place you as close together as possible. However the whole set up is like one big house so you feel like it is more a family home than a hotel. The room doors still use real keys that you leave at reception when you leave for the day to ski. And the housekeeping staff will not clean your room if there are valuables left in the open. There is no safe in the room so don't bring too many valuables. There is also no fridge but who needs a fridge when you can just stick your drinks or perishables out the window?

The beds are comfortable and rooms have tatami matting that keep your feet nice and warm. The dry room is a good size for all your equipment and there are 2 washing machines in the laundry room. I found it easier to just dry the laundry in our rooms after washing as the heaters were on all the time and the clothes seemed to dry faster than in the dryers. There is free wifi and it is strong enough that the kids could play games without complaint.

There is a small bar in the hotel restaurant and new arrivals at the hotel quickly make friends there. The hotel is small enough so that over breakfast and dinner everyone meets everyone else and greetings and news of the snow and slopes is exchanged. The hotel restaurant serves good yakisoba and pork ginger rice. Should you tire of the food at the hotel, the wagyu beef restaurant next door is definitely worth the splurge. The hotel can also arrange for free transport to its sister hotels in the Hakuba group should you wish to dine at the restaurants there. Otherwise, if the shuttle buses aren't running, taxis are the main form of transport to places like the Big Supermarket and other local restaurants. If you remember to bring an international driving licence along, you might want to consider renting a car from Windy rentals next door to get around more easily.

The breakfast spread isn't extensive but what they offer is very well-prepared: eggs done anyway you want, toast and pastries, cereal, porridge, fruit, bacon, beans, juices and hot beverages. You will definitely start your day on the slopes fuelled and ready.

If you have questions or concerns prior to your stay, Julian the hotel proprietor will very patiently answer and provide as much assistance as he can. A special shout out to Ms Nonno and the resident ski expert at the front desk who made our stay so much more enjoyable and personal because of their warmth. I'd recommend Luna to anyone looking for an experience of gracious Japanese service in a western setting. I'd give you 5 stars if you had heated toilet seats but still, thanks for a lovely stay Luna!
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Date of stay: December 2015
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JennyTH wrote a review Feb 2013
Bangkok
5.0 of 5 bubbles
We(2 adults and one teenager) stayed 5 nights at the hotel in February for our first time skiing. We did not expect much knowing the hotel is 3.5 star hotel but the experience at the hotel far exceeded our expectation.

Pros:-
1) Location is perfect for beginner. We booked 3 private lessons with Evergreen and sessions were conducted at the base of Sakka 2 lift. Hotel is close to Sakka quad lift so it was only a bit of walking uphill back to hotel after our first day lesson. On the last day, when we could ski higher, we tried going up the quad lift so after the day we could walk back to hotel in few minutes. The hotel is really a perfect base for family with kids who will usually play around Sakka areas.
2) Good English breakfast buffet quality with plenty of fruit choices and fruit juices. Eggs were cooked differently every day (We did not have same egg style during our five night stay). On our last day, Sunday, there was even smoked salmon in the buffet. At the price we paid the breakfast choices were considered very good.
3) Ya-chan, the Japanese lady at the reception was very polite and had excellent service mind. She was very helpful in Japanese restaurant bookings and she gave us a private lift to famous sushi restaurant in town on one night and to private onsen nearby on another night which was a nice touch. She responded very well to any issues that were raised.
4) Equipment rental was very convenient. Bianca arranged the ski rental shop to pick us up to the shop upon arrival and on the last day we just left the ski gears at the return rack in front of the entrance.
5) The heated drying room was sizable. In other places we saw only little place to keep only shoes.
6) Laundry facilities were free of charge. We did not have any problem with dryer based on other previous review.
7) Hotel is smoking free and so is very suitable for kids.
8) Quite location with a view of forest on the side but still could walk to many good restaurants at night.
9) Night bus stop is in front of the hotel.
10) Best mix of both world. Our room structure was Japanese but beds were western(and they were very comfy).
11) On-site restaurant was a plus after a long day. It served very yummy pizzas. The food prices were reasonable. If you travelled with kid like us, after a long day you would want to grab something for a bite before going out for dinner.

Cons:-
1) Quality of coffee at breakfast was mediocre and it was self served.
2) No fancy toilet with electronic buttons and seat warmer but understandable given the hotel star rating.
3) No on-site onsen but the hotel provided free shuttle to different onsen at 5pm every day and pick up after an hour. We tried the private outdoor one near the hotel at 2,800 Yen/hour which was quite a memorable experience.
4) A 5% credit card charges.

General Tips:-
1) For first time skiers, buy the coupon type lift pass whose points were taken off on actual usage. The card was charged 32 points for 3,200 Yen for adult and it took 2 points off to use the sakka 2 and 3 lift and 3 points on sakka quad lift. So you can use the left over points on the next day. Day pass is more suitable when skill is improved.
2) The foods at Roots cafe near Evergreen were 100% veggie with very low quality and expensive. If you plan for private lessons like us, better arrange to practice near Sakka 2 area which is close by. We loved the foods(curry rice, spaghetti bolognese, sake with soda and latte) at Indian Summer Cafe at the base of Sakka2. The Snow Plaza at the Sakka Quad's base was quite ok but could be extremely crowded(very long queue).
3)Avoid weekend/kid free day as Sakka will be extremely crowded with Japanese on a day trip from nearby cities.
4)For first time skiers, it was not worthwhile to have private lesson on the first day as it cost 50,000 Yen per day and you could not do much on the first day. If we can redo, we will do group lesson on the first day and private lessons after that. A one to one session was best choice for our daughter once she got the basic skill.
Read more
Date of stay: February 2013
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Our room 210 was quite roomy given the Japanese room size standard. It had one king and 2 single...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter W wrote a review Jan 2013
Perth, Australia
4.0 of 5 bubbles
We have just had a wonderful week at Hakuba. We are first time skiers family of five one 16 year old and 14 year old twins , the location of the hotel perfect for Sakka ski lifts. Staff could not assist more.
Thankyou Miles and all the staff.
Very relaxed atmosphere, cozy rooms.
Faults probably as other recent review, towels not changed regularly, bathrooms not cleaned daily but we still had a great time staying here and would stay again.
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Date of stay: January 2013
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gordeb1 wrote a review May 2017
Sunshine Coast, Australia
4.0 of 5 bubbles
This is a small, boutique property without the hefty price tag. We skied in late Feb 2017, excellent snow still at Hakuba. Luna Hotel is so close to the Happo One lifts, a five minute walk in ski boots and you are home! Great position and definitely one of the closest properties to the lifts.

Our room was great with a huge bed, fantastic for collapsing in after a hard day's skiing. The small ensuite is adequate with a little bath, enough to soak for 10 minutes. Our room was on the lower level, very warm with heater in the room as well and window looking out through the Wadono Forest. The Luna is very close to a variety of different restaurants, small bars and places to eat so you do not have to eat at the hotel restaurant if you choose not to. The breakfast included in the package at the Luna was basic but adequate. The lounge / bar area at the Luna Hotel is lovely, very warm and great to relax by the fire with a good red and meet new friends.

Overall, a great property although the evening meals at the Luna restaurant were lacking. Very westernised, schnitzel, goulash with the same menu nightly, not much variety which was disappointing as sometimes you just don't want to go outside into the cold again. Would like to have had some more traditional Japanese food or even some good hearty soups, pea and ham with crusty bread..... spaghetti Bolognese, lasagne or more meals with vegetables. Basic meals like this would have been more sustainable after skiing all day.

Apart from that, I could recommend the property, David was the manager when we stayed earlier this year and he couldn't do enough to help. David was excellent from meeting us to assisting with any organisation that we needed and the team he led were also very good and helped out always when requested.

Thanks David for a truly enjoyable holiday. We loved Hakuba :)
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Date of stay: February 2017
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
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Answer from David C
Hakuba-mura, Japan
Hello Laurinda, Thank you very much for your enquiry. Certainly you can stay in a Superior Triple with ensuite the first night then move over to a Superior King/Twin with ensuite for the rest of your stay. If you prefer to book direct with us, you may reach us via our website e-mail address and we would be pleased to furnish a quotation. Julian W Manager - Hakuba Luna Hotel
Answer from David C
Hakuba-mura, Japan
Thank you very much for your query. Whilst The Luna Hakuba Hotel does not have a onsen bath itself, we do have several excellent baths close by. A twelve minute walk in one direction will take you up to Azekura Sansou, with the best private bath in the village (up to 5 persons, 50 minutes ¥2,800 JPY in total. Superb outdoor bath looking out over the forest. Booking required). A 12 minute walk in the other direction will take you down to The Mominoki hotel with an excellent indoor and outdoor bath (¥800/person as long as you wish). If you wish to venture a little further afield, two of our favourites are "Kurashita no yuu" and "Obinata no yuu" We love onsen, so please don't hesitate to ask for more information! Manager. The Hakuba Luna Hotel
t0msydney wrote a tip Feb 2017
Sydney, Australia20 contributions1 helpful vote
5.0 of 5 bubbles
"Perfect for family holiday requirements."
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Mellie726 wrote a tip Jan 2017
Melbourne, Australia23 contributions25 helpful votes
5.0 of 5 bubbles
"We didn't stay in the hotel but in a luxurious Chalet nearby managed by the Luna Hotel staff."
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Jake S wrote a tip Apr 2016
San Francisco, California2 contributions2 helpful votes
5.0 of 5 bubbles
"Big rooms for families."
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Contractor22 wrote a tip Feb 2016
Sydney, Australia51 contributions20 helpful votes
4.0 of 5 bubbles
"Although it has Wifi it was of poor quality and often didn't work"
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Mf99ccd wrote a tip Jan 2016
Hobart, Australia32 contributions27 helpful votes
5.0 of 5 bubbles
"Family room is fantastic...but get in quick, currently there is only one"
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PRICE RANGE
HK$1,718 - HK$1,976 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunHakuba-muraOmachi Onsen / Hakuba happou Onsen
NUMBER OF ROOMS
16
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HAKUBA LUNA HOTEL

Frequently Asked Questions about Hakuba Luna Hotel
Which popular attractions are close to Hakuba Luna Hotel?
Nearby attractions include Kitaone Kogen Highland (1.0 km), Hakuba Mini Train Park (1.0 km), and Wadano no Mori Church (0.2 km).
What are some of the property amenities at Hakuba Luna Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hakuba Luna Hotel?
Top room amenities include blackout curtains, a desk, and extra long beds.
What food & drink options are available at Hakuba Luna Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hakuba Luna Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hakuba Luna Hotel?
Conveniently located restaurants include Mimi's Restaurant and Bar, Hummingbird, and Unjaune.
Is Hakuba Luna Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Hakuba-mura.
Are any cleaning services offered at Hakuba Luna Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Hakuba Luna Hotel?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hakuba Luna Hotel?
Many travellers enjoy visiting Ushikata Inn (6.6 km) and Aoni Shuraku (5.8 km).
Does Hakuba Luna Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
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