Loved staying at this hotel. The location of the hotel is great with good access to lift, restaurants & bars. The staff were so helpful & friendly. Hakuba has a variety of mountains to ski which makes it more enjoyable
We had a booking for the Wadano forest hotel through a third party agent. We arrived at the hotel at 2am to find that our booking was not confirmed by the agent and therefore no room was allocated. I must say the Hotel handled the situation with the utmost professionalism, Joanie organised us a room for the remainder of the night and she had already spoken with the agent prior to us waking. The balance of our holiday was sensational, we have Joanie and her team to thank for this. The room we had for the balance of our stay was perfect..... clean and well maintained.
Wonderful staff that make it very easy to be a happy guest. Facilities are all as expected. Comfortable beds (daily servicing), onsen and a nice breakfast. Staff are happy to give you a recommendation or a ride when needed.
We stayed here for 8 days as part of our honeymoon/buddymoon with 6 other friends. Staff were amazing and would help if they could which was 99.9% of the time. KC, Sue, Christine, Ivan, Ben, Joanie and the lovely young girl (sorry I can't remember your name) were all so warm and accomodating. Location is excellent. The buses to take you to the other surrounding ski slopes start about 50m up the road which is great because by the second stop the first buses were full and those people missed out on the fresh powder. Highly recommend! Onsen was big and private with a huge window looking out to the forest.
I loved Wadano Forest Hotel so much the first time when I came in January that I knew exactly where I wanted to stay on my return to Hakuba in February. KC, Joanie & the gang go above and beyond to make sure you feel welcome and taken care of here. Both times they went out of their way to make sure my stay was enjoyable, and they really look after you here. Really good people. Spacious rooms. Perfect location!