Hotel Hakuba

Hotel Hakuba

5470-1 Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
Traveller (122)
room
Room & Suite (173)
夕食バイキング
Dining (16)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#16 of 56 hotels in Hakuba-mura
3.9 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.3 of 5 bubbles
Value

Hotel Hakuba is an excellent choice for travellers visiting Hakuba-mura, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

While staying at Hotel Hakuba, visitors can check out Hakuba Ohashi Bridge (0.8 mi) and Hakuba Iwatake Mountain Resort (1.4 mi), some of Hakuba-mura's top attractions.

Free wifi is offered to guests, and rooms at Hotel Hakuba offer a flat screen TV, a kitchenette, and a refrigerator.

During your stay, take advantage of some of the amenities offered, including shops. Guests of Hotel Hakuba are also welcome to enjoy an on-site restaurant. For travellers arriving by car, free parking is available.

If you’re looking for a Spanish restaurant, consider a visit to Luce, which is not far from Hotel Hakuba.

If you are interested in exploring Hakuba-mura, check out a history museum, such as Hakuba Olympic Museum.

Enjoy your stay in Hakuba-mura!

Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Bicycle rental
Skiing
Free shuttle or taxi services
Massage
Non-smoking hotel
Parking
Internet
Breakfast buffet
Shuttle bus service
Shops
Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Great View
Languages Spoken
English, Japanese

Location

5470-1 Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301 Nagano Prefecture
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
Matsumoto Airport
59.4 km
See all flights
Toyama Airport
59.6 km
See all flights
180Reviews8Q+A7Room tips
Traveller rating
  • 65
  • 90
  • 19
  • 2
  • 4
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Sort by:
Detailed Reviews
Chris M wrote a review Jan 2020
Manila, Philippines61 contributions40 helpful votes
4.0 of 5 bubbles
This hotel is far from the town center so there are hardly any restaurants that are close to the hotel. Hotel breakfast is decent. Rooms size is okay but decor is dated and needs some sprucing up.

But what the hotel lacks in some aspects, it compensates in other areas such as the efficient/friendly staff, Complementary pick up and drop off, and a convenient pickup/stop right in front for the hotel for the public shuttle to the ski slopes. It's along the start of the route so you get good seats before it gets crowded.

For those skiing, the site has it's own rental shop.
Read more
Date of stay: December 2019
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emma Mc wrote a review Mar 2020
Gold Coast, Australia12 contributions11 helpful votes
4.0 of 5 bubbles
This was out first trip to Hakuba, and this hotel was lovely. We had a slight issue with my booking and child, but it was resolved quickly.
The rooms were big and the view was beautiful, the beds were comfortable.

The buffet breakfast was ok, I feel they could have had a few more western varieties. I found it to be only a few options to pick from and the same to 10 days got a little much towards the end.

Overall the hotel was in a quiet area and beautiful surroundings.
Read more
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SometimesSkiing wrote a review Jan 2012
Brisbane, Australia50 contributions37 helpful votes
4.0 of 5 bubbles
Very Japanese hotel, the rooms are smaller than standard western hotels as are the bathrooms. BUT excellent value to stay and very cozy. English is not spoken but staff tried very hard to communicate. Food is excellent. A little bit of the main area with open space around. We enjoyed are stay at the hotel and gratefully for the friendliness of staff (even if communication was difficult)
Read more
Date of stay: March 2011
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vinkadog wrote a review Jan 2016
Singapore, Singapore37 contributions18 helpful votes
3.0 of 5 bubbles
We stayed here in January 2016. It was our first time to Hakuba so we didn't know our way around and we booked this as a ski package through a travel agent. It was a decent choice considering that it was our first time there, but I'm not exactly itching to go back for two main reasons--the location and the food. But let's start with the positives!

PROS
-On-site onsen
Fabulous! I used it every day.

-Very spacious rooms
Friends of ours in another hotel had a room with four twin beds lined up--by contrast we had plenty of space to spread out, with a bedroom with two twin beds and a separate tatami room where we spread out futons on the floor. It was our first tatami room experience and we enjoyed it once we figured out how many layers of foam our spoiled Western bodies needed under the futons!

-Very clean rooms

-Free and plentiful parking

-Helpful staff
The front staff spoke a little English--there was usually one person on duty who could stammer through answers to basic questions. Even with limited English skills the staff was extremely helpful and clearly cared about delivering high-quality customer service--very much in the Japanese fashion.

CONS
-Inconvenient location
If you're a childless adult then you may not mind the 15-20 minute walk to get to the nearest bars and restaurants. With two young kids it simply wasn't an option. There are several after-hour shuttle buses in Hakuba but none stop anywhere near the hotel. We ended up waiting endlessly for taxis that would take 20-30 minutes to arrive and cost 1200 yen each way.

-Food
The restaurant is named La Foria, suggesting some Italian or at least Western influence, but it was pretty Japanese. And I live in Japan, so I'm not against Japanese food! We're talking lots of pickled mackerel, freeze-dried boiled tofu, tea porridge, marinated/boiled root vegetables that you haven't heard of--and that was at breakfast. At least there were chicken nuggets, scrambled eggs, toast, and fruit, which I ate every day. Our ski package included breakfast and dinner for all four nights, but we only had dinner there once.

-Infrequent shuttle buses
There are only three shuttles in the morning to each resort and three in the afternoon--it sounds like a lot but that's only one per hour. Also the shuttles stop at other hotels first, so there's a good chance that you'll have to wait at least 20 minutes so they can send another bus. Once a completely full bus arrived, and we could have filled it with just our hotel's group.

-Really, really Japanese
Not in a bad way, but if you want to understand the signs in your room then this isn't the place for you. The website is very slick and bi-lingual, but everything on the walls and all signs around the hotel are all in Japanese. It's not a big deal, but it's less Western than you'd think based on the web page. There were plenty of restaurants and other hotels crawling with Westerners--this is not one of them (though that's not necessarily a bad thing, come to think of it).

So would I stay here again? Probably not. If it were a hair closer to more apres-ski locations then I would consider it. But if it had a better location then the rooms would probably be smaller, more expensive, and so on.
Read more
Date of stay: January 2016
4.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Avoid the first floor--the onsen and restaurant traffic goes right past those rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brett G wrote a review Mar 2014
Adelaide, Australia19 contributions8 helpful votes
5.0 of 5 bubbles
Easier to simply cut and paste the email I just sent to the manager:

Dear Mr Yoshida

My wife and I recently stayed at Hotel Hakuba for 5 nights whilst on a skiing holiday.

I wanted to thank you personally and let you know how happy we were with our stay. Please note that my wife and I are both international hotel executives and therefore understand the industry and what difficulties hotels face and what standards need to be kept.

Just a point of note – we did not have our room cleaned at all – again, being hotel people we understand what is necessary and what is not, therefore we didn’t feel we needed any special cleaning. When we stay at hotels we never get our room cleaned – seems a waste of resources as we are not “royalty” – unfortunately most other people don’t share this view though! Either way our room was very well cleaned and maintained upon our arrival and we were very happy with it.

Our package included breakfast and dinner each night. We were so glad we made the decision to take this option as it was both extremely convenient and the standard of food was excellent. There was also a great variety and it seemed that every effort was made to cater to western tastes also which is very much appreciated.

Finally and most importantly the reason we enjoyed our stay so much was the OUTSTANDING service! Your staff were extremely attentive and professional. The Japanese culture is such a peaceful and happy culture as we see it and as we are both people who don’t like loud, busy and “snobby” hotels (upper class people that look down on lower class people), the Hotel Hakuba was perfect for us.

We would like to make special mention of 3 staff that we were extremely appreciative of:

Nobuo Takahashi, Nisho and Yoshida.

Aside from helping us in every way possible, assisting us in English/Japanese translations and being most welcoming every time we saw them, they made numerous efforts to drive us between certain points: when we arrived at Hakuba Station with our luggage they were waiting, when we needed to access an ATM to purchase lift tickets (cash only) at the 7 Eleven, when we missed the shuttle bus to the snow fields they took us instead and finally, when my wife suffered a skiing injury and needed to go to the hospital we were dropped off and picked up half an hour later.

This type of customer service, and in fact “customer care” is very rare and both you and the staff need to be applauded for making our stay so comfortable and enjoyable.

I will be writing a great review on Trip Advisor for your property also and we hope one day to return to Hakuba and stay with you again.

Best regards

Brett and Kylie Gray

Just a couple of things I didn't mention above: the hotel is a 10 minute stroll to the bus station and less than that to a couple of convenience stores. There are limited restaurants within walking distance (to be honest we hardly saw anything but had meals included so wasn't looking for them - would highly recommend simply booking a dinner, bed and breakfast package for the sheer convenience and quality of food - you may put on a couple of kilos though as it's buffet style so you naturally go nuts and eat too much! It's a bit of a Japanese and western hybrid buffet so there's plenty of options and you can go either way if you want local or international flavours - and it seemed to repeat every 3 days (thus it wasn't the same EVERY day and night). Also the numerous ski fields are only 10 minutes or so away and shuttles come to the hotel door and drop you off - very simple and typically efficient - to the minute!
For convenience there is a locker room in the car park where you can leave your skis/boards/boots etc - extremely convenient and well thought out - and it's free with your room costs.
Finally they have a great onsen (Japanese bath/hot spring) on the premises. A great experience and very enjoyable after a day skiing or out in the cold. Men and women have separate onsens because you are completely naked - don't worry, after you've done it once it's completely fine and everyone's in the same boat anyway.

The rooms could be described as a little dated but they were spotless and everything functioned perfectly in the hotel. The only thing that COULD have been nice would have been to have an English tv channel or two, the stations were of course all Japanese and were fairly limited/few (have stayed in other foreign hotels where they cater tv channels to foreigners) but of course you're not there to watch tv and of course you're in a non-English speaking country.....other than that would highly recommend the property and hope to return there one day.
Read more
Date of stay: February 2014
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Would suggest not booking on the first floor as that is the location of the restaurant, onsens...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotel-hakuba, マネージャー at Hotel Hakuba
Responded 11 Mar 2014
Thank you so much for your E-mail, and sorry for late reply. I had medical problem, so just come back today. Your words encouraging all of our staff. We have lots of things that we have to improve, so we will do our best for our costomer. We look forward to seeing you again soon. Best regards, Hotel Hakuba Front manager Takashi Yoshida
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vmouser wrote a review Apr 2013
Dubai, United Arab Emirates2 contributions3 helpful votes
5.0 of 5 bubbles
We stayed for 5 nights and had an amazing experience. Everything was of good standard from the rooms, service, onsen and the tasty Japanese/western breakfast. It is about 10 mins away from the main town but there are plenty of local eats in the area including a Japanese indoor BBQ and a great cosy Japanese pub run by a local lady who made us so welcome, you feel as though you are in her own front room. There is a ski hire place right next to the hotel which again offered such great service Abd care, like all the Japanese, we were made to feel so welcome. Skiing was great and the hotel has 5 or so buses leaving every half hour that are free and drop you to numerous resorts in the area so you can ski a different place every day. We missed japanwhen we left but met some lovely local people and will definitely return
Read more
Date of stay: January 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OK-san wrote a review Mar 2018
9 contributions4 helpful votes
5.0 of 5 bubbles
Stayed for 4days for skiing at Hakuba Happo Ohne in March 11th week. Before arrival. a bit concerned about the distance to ski courses. But found that a round mini-bus from / to the Hotel very reliable and convenient. Foods were good and local beer excellent. Onsen enjoyable as well. Service of the Hotel staff impressive.
Needless to say, Happo Ohne the best ski slope in Japan!!!
Read more
Date of stay: March 2018
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue H wrote a review Mar 2015
Maleny, Australia101 contributions39 helpful votes
4.0 of 5 bubbles
When we first arrived at the hotel, we thought it was rather isolated but upon exploring the area, we found that it was situated halfway between the 2 main parts of Hakuba and easily reached by about a 10 minute walk. The foyer was very inviting with lots of comfy chairs. A shop was attached to the foyer too. The rooms were adequate and ours had a great view across to the mountains. There was a kitchenette in the room as well as a bath in the bathroom. The free wifi throughout the hotel was great. The concierge tried to be helpful but weren't able to book a restaurant for us much to our disappointment. We loved the onsens and made good use of them, making sure we followed all the rules that were given to us upon check in. (In English too). Breakfasts were really good, a good mix of food. We had fun eating our eggs with chopsticks! A great stay
Read more
Date of stay: February 2015
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Follow the onsen rules. Some great restaurants in walking distance, just watch walking on the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvester M wrote a review Feb 2014
Perth, Australia6 contributions4 helpful votes
5.0 of 5 bubbles
Fantastic little hotel. Twin rooms are large and roomy. Staff are very helpful and the hotel runs a Ski/Snowboard hire business next door, very convenient albeit slightly more expensive than other hire places. Boots, board, pants, jacket, goggles and gloves were 13,000 yen for three days.

Breakfast and Dinner package very affordable with a great spread of Japanese and Western food. We had the breakfast plan included in our stay but were able to add dinner during check-in for only 1,000 yen per person.

Buses to and from the nearby Ski resorts regularly stop at the hotel entrance. For further resorts such as Cortina, the hotel will drop you off and pick you up from the Hakuba Ski Information centre. Excellent service.

Only downside is no drying room, although almost everything will dry in the warm rooms overnight.
Read more
Date of stay: January 2014
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotel-hakuba, フロント at Hotel Hakuba
Responded 6 Feb 2014
Thank you very much for your stay in Hotel Hakuba. We are very happy you could enjoy the stay in Hakuba. We apologize you about dry room. we have not enough space for dry and laundry room now. We look forward to seeing you next time. Best regards, Hotel Hakuba
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Momohoho wrote a review Feb 2014
9 contributions6 helpful votes
4.0 of 5 bubbles
We stayed at Park Hyatt Tokyo before Hotel Hakuba and were worried about the contrasts between these two hotels. However, it was better than we expected. Staff was helpful and friendly. Breakfast was good. Onsen was a must after a full day's skiing. We definitely would love to revisit again in the future.
Read more
Date of stay: February 2014
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotel-hakuba, フロント at Hotel Hakuba
Responded 6 Feb 2014
Thank you very much for your stay. We are very happy, becouse you could enjoy the stay in Hakuba. We look forward to seeing you next time. Best regards, Hotel Hakuba
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tallowbeach wrote a tip Jul 2017
188 contributions107 helpful votes
5.0 of 5 bubbles
"rooms on higher floor overlooking mountains"
Read full review
Chee Ken C wrote a tip Dec 2016
Petaling Jaya, Malaysia166 contributions36 helpful votes
5.0 of 5 bubbles
"Rooms at higher floor have better scenery. Don't take room at 1st floor as people walk to restaurant and onsen will be noisy."
Read full review
Skinut79 wrote a tip Mar 2016
Province of Alicante, Spain945 contributions386 helpful votes
4.0 of 5 bubbles
"Rooms at the front overlook the little river and road and the back look out on the car park. Nothing much in it"
Read full review
vinkadog wrote a tip Jan 2016
Singapore, Singapore37 contributions18 helpful votes
3.0 of 5 bubbles
"Avoid the first floor--the onsen and restaurant traffic goes right past those rooms."
Read full review
Sue H wrote a tip Mar 2015
Maleny, Australia101 contributions39 helpful votes
4.0 of 5 bubbles
"Follow the onsen rules. Some great restaurants in walking distance, just watch walking on the snowy roads with cars coming past."
Read full review
Not the right property for you?
There are more places to choose from in the Hakuba-mura area.
PRICE RANGE
HK$851 - HK$1,007 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hakuba hotel mura
LOCATION
JapanChubuKoshinetsuNagano PrefectureKitaazumi-gunHakuba-muraOmachi Onsen / Hakuba happou Onsen
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOTEL HAKUBA HK$897 (H̶K̶$̶1̶,̶0̶8̶5̶)

Frequently Asked Questions about Hotel Hakuba
Which popular attractions are close to Hotel Hakuba?
Nearby attractions include Hakuba (0.03 km), Snow Peak Land Station Hakuba (0.3 km), and Shi no Komichi (1.1 km).
What are some of the property amenities at Hotel Hakuba?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Hotel Hakuba?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Hakuba?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hotel Hakuba?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Hakuba?
Conveniently located restaurants include Lucky Pete's Cafe and Bar, Maeda, and Soba Shubo Zen.
Which languages are spoken by the staff at Hotel Hakuba?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel Hakuba?
Many travellers enjoy visiting Ushikata Inn (6.9 km) and Aoni Shuraku (4.5 km).
All Hakuba-mura HotelsHakuba-mura Hotel DealsLast Minute Hotels in Hakuba-muraHotels near Hotel Hakuba
Things to DoRestaurantsFlightsTravel StoriesCruisesCar Hire