133 Izumikawa Rusutsu, Abuta District, Rusutsu-mura, Abuta-gun 048-1711 Hokkaido
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US$270
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About
#1 of 3 hotels in Rusutsu-mura
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About 90 minutes by car from Sapporo and New Chitose Airport, Hokkaido's largest all-season resort is packed with fun-filled activities out on the snow! With four gondolas and 14 lifts servicing the three peaks, the skifield is home to 37 runs that range from gentle, wide slopes where everyone can safely ski and snowboard right up and challenging runs that satisfy advanced skiers. Rusutsu Resort combines dynamic, full-fledged winter sports with outstanding hospitality.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Outdoor dining area
Vending machine
Horseback riding
Mini golf
Ski rentals
Ski school
Skiing
Tennis court
Waterslide
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Hot spring bath
Massage
Open-air bath
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
24-hour check-in
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Fireplace
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Seating area
Separate living room
Sofa
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Languages Spoken
English, Chinese, Japanese, Korean
Location
85Good for walkers
Grade: 85 out of 100
16Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
133 Izumikawa Rusutsu, Abuta District, Rusutsu-mura, Abuta-gun 048-1711 Hokkaido
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+1
First time to Rusutsu and decided to stay at the Westin. Rooms were quite spacious and of course clean (as always in Japan). Onsen was sufficient and good after a day of snowboarding. Regarding the rooms, quite interesting was the fact that based on the room rate you paid, you would either receive linen & sheets for the murphy wall beds or you’d have to pay extra for them for each night. You could still use the beds but would have to do so without sheets. All the rooms are bi-level lofts so expect some stair climbing when using the bathroom if you are staying “upstairs.” Breakfast was decent. Pretty much had everything you need. The Japanese restaurant on the second floor was a bit over-priced & service could definitely improve. Many activities available at the resort from snow rafting to Mongolian lunch bbq in igloos. To reach the slopes you either took the short tram ride to the Rusutsu Resorts or take a 10 minute walk. More food options at Rusutsu Resorts however due to countries slowly opening up after Covid, some options were still limited or else closed early. Overall a pleasant stay with the family.…
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Tap water is potable
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
+1
I had reservations for 2 rooms for a group of five for 3D2N on the 3rd week of December 2022. While the property is well kept and ground were impeccable, the check-in process is the worst experience I ever had in all my stays with the Marriott group of hotels since the 90s. It took an hour & 15 min to check-in, all because of some cultural pride of not finding the right people to do the job right from onset: at the drop off at the bellhop to billing at the frontdesk. The bellhop was a tall young Japanese lady who could not speak English at all. I was attempting to walk to the frontdesk as there were 2 coaches off loading guests simultaneously & I did not want to be caught with this large group of ten or more tourists. She refused not once but thrice with her out stretched arms to stop us from proceeding to the frontdesk with our luggage. Apparently, on highsight, she thought we were part of the other group & wanted to contain and corral our luggages. I gave up 😖 & regretfully let her & her co-workers take our 7 pieces of luggage. At the check-in, a young male bellhop assigned us to a senior looking male frontdesk staff who could not speak or understand English very well. It took him a while to get the paperwork done & when presenting the bill to be paid up full, it did not match the reservation booking which was a significant amount. It dragged on for another 20 min going back & forth with him. Using google translator helped a bit but again he could not reconcile the booking … I had to demand for our check-in to be handled by someone who could speak English but he refused & continue trying to communicate to me in his poor English. I had to raise my voice for help; kept asking him to let another senior member to assist us. Which caught some attention eventually. Fortunately, a young French lady who speaks Japanese & English, ironically was assigned to Japanese guests 🙄 came to our rescue. By this time, 45 min has elapsed, my family by then discovered our luggage has gone missing ! The silly bellhop tall Japanese lady who cannot speak English had grouped our bags with the larger group. She wanted to do her job well BUT did not understand there we were not part of the other group 😡 So silly way to run a simple hotel operation. Any attempts to ask any on the non-speaking Japanese staff to get an English speaking failed. It had to do with some silly cultural pride of not being competent to do their job that created this stubbornness and refusal to get an English speaking staff. Why 2-star rating instead of 1-star only because the English speaking French lady staff helped me to bring the billing attention to the duty manager who apologized for the delay & he resolved the billing issue eventually. Take note, I just stayed at The Westin Las Vegas a month ago in November & it took less than 5 min to check-in. What a stark contrast between this Westin Rusutsu & Westin Las Vegas. Shame that this winter ski resort bearing the Westin brand had failed a simple check-in process. Further more no compensation for wasting our time & losing our bags which luckily was returned back to the frontdesk lobby to our relief while still struggling to check-in. Horrible hotel experience. Not worth the US$680 per night room rate. Totally unacceptable. Readers beware, if you cannot speak Japanese, insist on having a staff who can speak English competently. Score Rating ========== Bellhop 1/10 Check-in process 0/10 Resturant 8/10 - they had foreign staff that could speak English & Japanese Housekeeping 8/10 Cleanliness 9/10 Rooms 9/10 Amenities 9/10 Room View 10/10 Bedding 9/10 Bathroom 9/10 Location 7/10 - try the Rusutsu Resort where the ski instructors and rental equipment are located right in the hotel itself. The Westin guests have to take a monorail to The Rusutsu Ski Resort. Minor inconvenience.…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: If you do not speak or understand Japanese, try to get a frontdesk staff who does. There seems to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
My stay with my family was PERFECT. The staff treated our family like royalty…from the moment we checked in (we were immediately escorted and invited to sit down in the lounge and served a welcome drink), Ono Wakana-san took care of us like a personal concierge. She helped with Ski lessons, ski rentals, changing ski school plans, escorting me to the ski locker, checking private hire car and bus reservations, dinner reservations, making special plans for our family after check out…it’s unbelievable how incredible the service I received from her…I’m a frequent traveler (have stayed with Marriott for 1500+ nights over 10 years and stayed with them 75 nights last year with them to earn Titanium status)…this is as good as service gets. Also at check out, the baggage clerk Ms.Bangkit was incredibly patient and kind and helpful as well…everything was truly amazing. I’m extremely happy with this experience, thank you Westin Rusutsu.…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a great time at the resort, room was spacious, facilities were excellent and especially loved the onsen! We were there everyday to rest the tired muscles after the ski. Highly recommend to families due to the room size and accessibility.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good but not deluxe ski/out resort geared to families rather than couples. All rooms are duplexes I believe. They are not soundproof; on certain days, we had disruptive noise from the children from the higher floor till very late at night. We then decided to sleep in the less comfortable beds on the lower floor. Great views over mountains and volcanoes. Great daily seafood buffet, exceptionally well priced given the quality and quantity of offerings. Breakfast is very good as well, but tends to be very crowded, as most people wish to have breakfast at around 830/9am . The buffet closes at 10am in the main restaurant and 930am in the smaller restaurant. The on-site ski rental shop is messy and unsuitable for advanced skiers, as only basic skis are on offer, and they seem to lack longer skis required by tall skiers. If you are in this category, I recommend renting directly from the Salomon expert ski rental shop on the other side of the resort. The shop also erroneously billed me for 2 items, which were corrected upon check out after review by the staff, and the hotel apologized. The spa/onsen is dated and could be made a lot better, given the overall price range of this hotel. There is no pool. Marriott Platinum benefits are recognized and were very much appreciated. …
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The resort is perfect for family skiing, given the range of terrain that it offers beginner to intermediate skiers. It allowed our kids to have loads of fun despite a variance of ski levels. The 5 person, bi-level room allowed us to have loads of space and the welcome gifts (local snacks) were a great touch. 2 small areas to consider: during the next big upgrade, can an in room washer and dryer be added, plus inform guests early to make dinner reservations so as to ensure that they have a hassle free time at the resort
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Make dinner reservations early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
+1
First snow trip at Rusutsu and it was amazing with high snowfall and seeing the transformation from almost nothing to 1 meter snow around. Skiing was excellent with kids enjoying the same. Although there should be better options for lunch and dinner inside the hotel, it was manageable. Next door Rusutsu resort also has limited options though it says many restaurants on its website, many used to be still closed and isolated. We got upgraded to a high floor room and the view was beautiful. All are duplex rooms, clean and upto date but with only 1 bath/ toilet downstairs room. Restaurant service staff is very kind but a bit slow. May be there are still gearing up for the revived volume of guests after Covid. But no worries. Fantastic winter stay ! Will visit again. Thankyou Westin & Mariott 😊…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Must visit start of winter - mid december if can survive negative temperatures.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Looking for JAPOW and having explored Niseko and Nagano before we decided to give it a try. The hotel is a big hotel rather than a lodge for those who may be used to smaller places. Customer service was great, rooms were spotless, well cleaned, and big. We had a great view of the slopes. Loved having a small kitchenette. Onsen was great, separate men’s and women’s sides. Gym was terrible (it’s only a tiny room maybe 1x6 metres with hardly any resistance equipment. See photo), no club lounge BUT they allow elite members to use a special section of the bar by the restaurant and provide a free menu of items (see photo) that you can order as many of as you want. The service was friendly and fast initially, but follow up service is a bit slower. Breakfast was great and lots of options. We had dinner at the buffet 3 nights and it was good, lots of nice seafood and great to have crab legs - well worth the price. Ski lockers downstairs are good, and having a Seven Eleven near the front of the hotel makes getting snacks convenient. You have to walk from here about 200m to a ski lift, but that only takes you to a slightly higher area, from there you have to walk to other lifts. Not a particularly snowboard friendly set up. Definitely not ski in/ski out. Other options are taking the monorail from inside the hotel across the road to the other side of the mountain which requires less walking but it’s REALLY slow. Once on the mountain the runs are small and over pretty quick but the runs through the trees and side-pisting in the deep pow are loads of fun.…
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lots of good things which most people have already mentioned. Staff were great, and GM greeted us (we are newly Bonvoy Platinum). Nice lounge snacks. Upgraded to a top floor 5 bed room. Monorail a bit of a hassle with skis I imagine, but not essential. Access to nice new onsen in Resort side. Also a fun wave pool for kids. Westin fitness tiny. Golf is the main attraction outside the ski season. We had a good off-season/COVID rate, but gets pricey in winter.
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room is very clean and quiet, mattress is super comfortable and the room is very big with awesome view. Been there 3 times already and has become my favourite hotel. Food quality is excellent and you can also choose to eat at Rusutsu Resort Hotel & Convention (there is a free monorail train connecting it to Westin Rusutsu) which is excellent for buffet dinner and kids activities. The golf courses there are also awesome, especially the wood course and the river course.
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Date of stay: July 2019
Rooms
Location
Service
Room Tip: All rooms are duplexes and I believe all room types are pretty much the same. Some may be a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
US$232 - US$330 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunRusutsu-mura
NUMBER OF ROOMS
210
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Claim Your ListingTHE WESTIN RUSUTSU RESORT - Updated 2023 Prices & Hotel Reviews (Rusutsu-mura, Japan)
Frequently Asked Questions about The Westin Rusutsu Resort
Which popular attractions are close to The Westin Rusutsu Resort?
Nearby attractions include Rusutsu Resort Ski (0.3 km) and Rusutsu Resort Amusement Park (0.2 km).
What are some of the property amenities at The Westin Rusutsu Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Rusutsu Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Rusutsu Resort?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at The Westin Rusutsu Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Rusutsu Resort?
Conveniently located restaurants include The Red House, Hokkaido Buffet Oktober Fest, and Japanese-Style Pub Kakashi.
Are there opportunities to exercise at The Westin Rusutsu Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Westin Rusutsu Resort have an airport shuttle?
Yes, The Westin Rusutsu Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Rusutsu Resort have airport transportation?
Yes, The Westin Rusutsu Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Rusutsu Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Rusutsu Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.