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133 Izumikawa Rusutsu, Abuta District, Rusutsu-mura, Abuta-gun 048-1711 Hokkaido
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 12/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Rusutsu Resort
Updated 12/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 in Rusutsu-mura
Location
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With abundant snowfall, breathtaking scenery and world-class facilities, The Westin Rusutsu Resort offers the perfect choice for where to spend your winter vacation in Hokkaido, Japan. In the summer months, the resort remains active with a wide variety of activities; from rafting and Hot Air Balloon Flights, to a selection of four different 18-hole golf courses with scenic views. Enjoy the therapeutic effects of our indoor and outdoor baths or indulge in an aroma treatment at Averara. Multiple tennis courts and WestinWORKOUT Fitness Studio encourage you to stay active. Enjoy elegant dining in a spacious setting at Atrium, which offers a breakfast buffet and an a la carte menu for lunch and dinner. Meanwhile, Japanese restaurant Kazahana serves delicious cuisine featuring the rich flavors of Hokkaido. Each of our 210 spacious bi-level rooms and suites affords magnificent views of the mountains or the golf course. After a divine rest in our signature Westin Heavenly® Bed, refresh with coffee or tea in the kitchenette and breakfast bar area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Sauna
Restaurant
Breakfast buffet
Outdoor dining area
Vending machine
Horseback riding
Mini golf
Ski rentals
Ski school
Skiing
Tennis court
Waterslide
Kids pool
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Hot spring bath
Massage
Open-air bath
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
24-hour check-in
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Fireplace
Coffee / tea maker
Flatscreen TV
Bidet
Safe
Seating area
Separate living room
Sofa
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links
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Location

Full view
73Somewhat walkable
Grade: 73 out of 100
26Restaurantswithin 1 km
3Attractionswithin 1 km
380Reviews31Q+A36Room tips
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Wayne & Victoria wrote a review Nov 2020
London, United Kingdom115 contributions97 helpful votes
+1
Looking for JAPOW and having explored Niseko and Nagano before we decided to give it a try. The hotel is a big hotel rather than a lodge for those who may be used to smaller places. Customer service was great, rooms were spotless, well cleaned, and big. We had a great view of the slopes. Loved having a small kitchenette. Onsen was great, separate men’s and women’s sides. Gym was terrible (it’s only a tiny room maybe 1x6 metres with hardly any resistance equipment. See photo), no club lounge BUT they allow elite members to use a special section of the bar by the restaurant and provide a free menu of items (see photo) that you can order as many of as you want. The service was friendly and fast initially, but follow up service is a bit slower. Breakfast was great and lots of options. We had dinner at the buffet 3 nights and it was good, lots of nice seafood and great to have crab legs - well worth the price. Ski lockers downstairs are good, and having a Seven Eleven near the front of the hotel makes getting snacks convenient. You have to walk from here about 200m to a ski lift, but that only takes you to a slightly higher area, from there you have to walk to other lifts. Not a particularly snowboard friendly set up. Definitely not ski in/ski out. Other options are taking the monorail from inside the hotel across the road to the other side of the mountain which requires less walking but it’s REALLY slow. Once on the mountain the runs are small and over pretty quick but the runs through the trees and side-pisting in the deep pow are loads of fun.
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Date of stay: January 2020Trip type: Travelled
2 Helpful votes
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JpnMan wrote a review Oct 2020
Japan186 contributions130 helpful votes
Lots of good things which most people have already mentioned. Staff were great, and GM greeted us (we are newly Bonvoy Platinum). Nice lounge snacks. Upgraded to a top floor 5 bed room. Monorail a bit of a hassle with skis I imagine, but not essential. Access to nice new onsen in Resort side. Also a fun wave pool for kids. Westin fitness tiny. Golf is the main attraction outside the ski season. We had a good off-season/COVID rate, but gets pricey in winter.
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Date of stay: September 2020
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2 Helpful votes
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Simon C wrote a review Mar 2020
Hong Kong, China5 contributions1 helpful vote
The room is very clean and quiet, mattress is super comfortable and the room is very big with awesome view. Been there 3 times already and has become my favourite hotel. Food quality is excellent and you can also choose to eat at Rusutsu Resort Hotel & Convention (there is a free monorail train connecting it to Westin Rusutsu) which is excellent for buffet dinner and kids activities. The golf courses there are also awesome, especially the wood course and the river course.
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Date of stay: July 2019
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Room Tip: All rooms are duplexes and I believe all room types are pretty much the same. Some may be a...
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1 Helpful vote
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Asiatraveler007 wrote a review Mar 2020
Hong Kong Island, China93 contributions147 helpful votes
Loved our stay at the Westin Rusutsu. This is a beautiful property set within a scenic winter wonderland. Special thank you to the General Manager Atsushi Miyazaki who offers sincere greetings and a warm welcome to each guest every morning. Thanks for making us feel special. Also, I appreciate Ria for the great service offered at the main restaurant. Ria is a great credit to the Westin. The meals are lovely, plenty of adventure activities on the property, and rooms are 2 levels and roomy. Service is splendid. Thanks Westin management and staff for making our holiday memorable.
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Date of stay: March 2020
2 Helpful votes
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RedPuffins wrote a review Mar 2020
Brisbane156 contributions45 helpful votes
We had five nights at the Westin. The location is fantastic. Grab your skis from the locker and walk outside into the snow. Or catch the monorail to the other resort and ski at night. Wonderful views, big rooms, helpful and friendly staff. You can charge everything back to your room, including at the other resort (take your room details with you). There's a good mix of skiing available. It is a ski in/out hotel, and you pay for that privilege, but it's value for money. The free shuttle from Sapporo is good too. The onsen is great. It was my second time to an onsen and I'm learning to really enjoy them.
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Date of stay: January 2020
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marcelina268 wrote a review Mar 2020
Bandung, Indonesia5 contributions4 helpful votes
Nice hotel , excellent service, very clean and comfortable. The breakfast also excellent. The Onzen are amazing place for relaxing after skiing with indoor and outdoor view to the snowy mountain. The Japanese Restaurant is also nice for dinner with excellent taste and fresh sashimi. We try their teppanyaki this is so super yummy
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Date of stay: February 2020
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Room Tip: they provide the bigger room for family or group
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lhousehold wrote a review Mar 2020
21 contributions4 helpful votes
We’ve been to Niseko since 2009 and it’s become unbearably busy. The queues on powder days are ridiculously long (30 mins for the Ace Quad). Rusutsu is so much quieter (4000 maximum occupancy in hotels compared to what feels like almost 400 hotels in Hirafu alone). Runs are long and wide, and mostly intermediate. Also no idiots out here on the slopes. We were there for 8 days and I only saw 2 selfie sticks on the slopes. You can tell the skiers and boarders are serious about their sport here, not just trying to get the best selfie (cannot say the same for Hirafu now). Everyone is skiing and snowboarding responsibly. However, the Westin is old. It’s really old. The lobby is grand but the bathrooms, carpets, and decor are circa 1990. Bed is fortunately comfortable. It’s time for a real upgrade considering the price point. Food is also mediocre. Breakfast standard fare, pastries excellent. But almost no options for lunch except the fast food dining hall. For dinner we had to repeat sukiyaki and shabu shabu a few nights because the resort lacks choices. Kitchen is not equipped for cooking nor are there grocery stores nearby. We’ll always land back in Niseko for the restaurants but Rusutsu has proven itself a great competitor. Hopefully more dining options will open up with Vale joining. The staff is very young, mostly local, Chinese and Southeast Asian, and not very well-trained. They struggled to deal upfront with simple questions and often had to scurry away to ask for help. Customer service is not at the same level you expect from a Westin. We were also not greeted by the front staff despite staying here for 8 days - not a real problem but it’s almost unheard of in Japan. The concierge was the only one who stood out, Maeda-san, was helpful before and during the trip. Personally came to greet us when we arrived. General manager of the hotel also sought us out on our second last day (we are Marriott Bonvoy ambassador members), which was appreciated. The monorail was fun for our toddler. A bit annoying for us to get a child dressed up in full gear to go for dinner every time. I would not consider this really ski-in ski-out accomodation, and I don’t think it’s very clear on the website. To me, this is lift accessible, meaning from the Westin you need to go about 5-7 minutes on flat ground with your skis (it’s really flat) to a complimentary chair lift ride (another 5 mins) that takes you to the actual ski lift or you can ride the monorail to a different mountain. But you don’t actually ski down the slope into the hotel. You can ski into the Rusutsu Resort hotel.
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Date of stay: February 2020
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Response from WestinRusutsu, General Manager at The Westin Rusutsu Resort
Responded 4 Mar 2020
Dear lhousehold, Thank you for choosing The Westin Rusutsu Resort as your winter holiday resort destination in Hokkaido and appreciate to share your experience on Trip Advisor. Also we really appreciate to share both positive and concerning feedback which make us more motivate to improve our service standard. Especially upkeep guest room and property maintenance, food quality and F&B service products. We have already shared your feedback to related department to exceed customer expectations. We are wishing this current circumstance to conclusion soon and all skiers / boarders who loves Rusutsu back to here soon. Ihousehold, thank you again for your valued feedback and we hope to serve you again whenever your travels bring you back to Rusutsu / Hokkaido. Until then be well. The Westin Rusutsu Resort General Manager Atsushi Miyazaki
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worldtravellers1995 wrote a review Feb 2020
Cairns, Australia254 contributions146 helpful votes
I really wanted to give the Westin 5 stars. Their service was top notch and they were so friendly. The rooms were large and the bed comfy. The onsen was absolutely amazing!!! If you are a westerner and are a little scared to do the public bath thing, you will be missing out on one of the best parts of the hotel. I named the hot tub the “witches brew” because (1) it looks like a witches pot full of bubbly water (2) it is always colourful from the scents they add (3) it has healing powers to sore muscles after a big day on the slopes. Besides the witches brew, the outside onsen allows your face to stay cool while your muscles take time to soak. We stayed at the Westin for a week and only used our shower once. The rest of the time we used the public bath....they are just that good! As for the downsides, somehow we missed the “memo” that said to include your meals in your stay. Big mistake!! Breakfast was like $30 AU and dinner was double that. We went to 7/11 and bought yogurt and pastry for brekkie but there wasn’t cutlery in the kitchenette. We ended up managing with the little coffee spoons. We went to Rusutsu resort and got some cheap hamburgers and pizza but they were not very tasty. If we would have known, we would have booked the food in our hotel package. Though, an alacarte brekkie would be nice as it is hard to ski hard with a big breakfast in the belly. Oh, on the food issue....kudos to the Westin for there healthy meal options. The healthy meal options were very tasty and were actually healthy. Lastly, another big downer is the Westin is NOT ski in and ski out and they are very deceptive in their advertising. First off you have to hike/ski about 300 metres to get to the Westin lift that takes you to the ski field. When coming back in the afternoon, even though I zoomed through the beginner area, I couldn’t make it to the Westin lift and once again found myself hiking up to the lift and then having to hike the 300 metres from the lift to the hotel. I think if Westin advertised correctly this wouldn’t be a big deal, but when you stay there, thinking you are going to have ski in/ski out, it makes you a bit upset. Overall, we would stay at the Westin and would recommend others to stay there as well. We would buy the food package next time and our mindset about the ski in and ski out would be different. Otherwise, the place is amazing.
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Date of stay: February 2020Trip type: Travelled
1 Helpful vote
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Response from WestinRusutsu, General Manager at The Westin Rusutsu Resort
Responded 17 Feb 2020
worldtravellers1995 Thank you for choosing The Westin Rusutsu Resort for your recent winter holiday stay. We appreciate for taking your precious time to share your experience on TripAdvisor. We are very appreciating your feedback both positive and downwards for positive side specially your comments related Onsen public bath and our signature Westin Eat Well menus. However, luck of menu variety and distance from Westin Rusutsu exit to transport lift to the ski mountains. Your both feedback are already shared with all operation team to how make a difference and improve service products to support all customer’s well-being when travel to Rusutsu / Hokkaido. Thank you again for staying at the Westin Rusutsu Resort, we do hope that we may have the pleasure of welcoming you back to Rusutsu Resort not so long future. If we can be of any further assistance for your future stay, please kindly directory contact with us anything anytime. Be well. The Westin Rusutsu Resort General Manager Atsushi Miyazaki
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brk767 wrote a review Feb 2020
Melbourne, Australia3 contributions
Prior to the trip I communicated via email with Konishi-san numerous times with a whole heap of questions including transport to and from the hotel. Konishi-san’s responses were fantastic. She always responded rapidly with very helpful information in excellent English. I cannot praise her enough. What a fantastic start to our holiday and it gave us huge confidence in the Westin (we have never been to Japan for skiing prior to this trip). The rooms are large and excellent and would not be too crowded for four people (we only had two people). The bedroom is upstairs with two beds, the downstairs has a large living area, a breakfast bar with sink/Nespresso coffee machine/Kettle (no cooking facilities) and a small bar fridge. It also has two murphy beds, sofas, chairs and a large coffee table, great views of the mountain, fantastic shower room and a separate toilet. The stairs from the upstairs bedroom to the lounge area are steep and there are lots of them. This shouldn’t be a problem for most skiers, but it is a pain if you need to go downstairs during the night to go to the bathroom. We never ate at the Westin during our 6-night stay. It was just too expensive and did not seem like good value for money, which is common in large international-style hotels. Instead we either obtained pre-made meals at the local seven-eleven (only a very short 3-5 minute walk down the driveway) which would also heat the meals for you, or we ate at some of the local small restaurants outside of the hotel. These served excellent food and were great value, but you need to book to guarantee a table as they are popular. By the way, the seven-eleven sells wine, some spirits and beer at very reasonable prices. I have seen conflicting reviews about whether the Westin is ski-in and ski-out. Once outside the Westin, you don’t need to take your skis off until your return (unless you catch one of the gondolas), but different people will have different thoughts on whether this is ski-in ski-out. My full take on skiing at the Westin (for skiing at East Mountain and Mount Isola) is as follows : (1) You will be given an excellent locker that will hold yours skis, stocks, boots and helmet (presumably snowboards as well, but that’s not my scene); (2) The locker room is terrific – it is lightly heated so it keeps your boots warm enough to get on easily without being too hot to bear while wearing all your ski gear – it is carpeted, so no slipping in your ski boots – it has comfortable benches for getting your boots on/off etc. – it even has some private change rooms if you want to get fully changed before going to your room; (3) The locker room is located right next to the outside of the hotel, so its less than a 1 minute walk with your skis across the carpet and then some rubberized tiles (again no slipping) until you are on the snow; (4) From here it is probably a 3-4 minute walk along a snow covered path to the access chair lift, or a 1-2 minute skate along that path – some people skated in both directions but some walked due to the small rise (both up and down) in the path – I always skated; (5) The access chair is a 2-seater express chair (detachable) with a hood; (6) When you get off the access chair, you still need to take either another chair or a gondola before you can start skiing down trails; (7) The skiing at East Mountain and Mt Isola is fantastic for intermediates (between the trees also looked excellent for advanced riders, but I am not in that league) – great snow, wide runs, few people, tiny lift queues or no queues, excellent lifts (most being express covered chairs or gondolas – but there were two slow 2-seater lifts WITHOUT SAFTEY BARS that I absolutely HATED and only used once each day out of necessity to get back); (8) At the end of the day, you cannot ski back to the Westin, instead, you ski back to the 2-seater express access chair and take that back to the short path that you walk or skate back to the Westin on. The Rusutsu Resort across the road (or via the monorail) is on the West Mountain and it looks like this has ski-in access (ski-out probably involves a short uphill skate) from the West Mountain. However, the West Mountain is tiny compared to Isola and the East Mountain, so I think intermediates would want to spend all their time at Isola and East Mountain in preference. For these mountains, I think that the Westin has better access, but this could depend on which part of the Rusutsu Resort you are staying in. By the way, the Rusutsu Resort seemed quite “tacky” to me. It would be great for young kids with its Disney Land style themes, but the Westin is better for adults (although I expect it will cost a bit more). Despite it being pricey, we are extremely keen to return to the Westin for another ski holiday at Rusutsu.
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Date of stay: February 2020
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levenzat wrote a review Feb 2020
Singapore, Singapore12 contributions3 helpful votes
a well integrated resort with all you need for a nice powdery board trip. It has few nice restaurants, rental shop, hot springs, amenities shops all within walking distance. The hotel staffs are the most let down with passive serving attitude. One example is 4-5 staffs looking at one person clearing the glass at breakfast and no one serves the long building line of guests. Other than that, food quality and hotel cleanliness are good.
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Date of stay: January 2020
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PRICE RANGE
US$177 - US$279 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunRusutsu-mura
NUMBER OF ROOMS
210
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Frequently Asked Questions about The Westin Rusutsu Resort
Which popular attractions are close to The Westin Rusutsu Resort?
Nearby attractions include Rusutsu Resort Ski (0.5 km), Rusutsu Resort Amusement Park (0.4 km), and Captain Bar Rusutsu (0.7 km).
What are some of the property amenities at The Westin Rusutsu Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Rusutsu Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Rusutsu Resort?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at The Westin Rusutsu Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Rusutsu Resort?
Conveniently located restaurants include Rodeo Drive, Atrium, and Rusutsu Sakaba.
Are there opportunities to exercise at The Westin Rusutsu Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Westin Rusutsu Resort have an airport shuttle?
Yes, The Westin Rusutsu Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Rusutsu Resort have airport transportation?
Yes, The Westin Rusutsu Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Rusutsu Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Rusutsu Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.