Chateau du Val Larbont

Chateau du Val Larbont

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#1 of 1 special B&B in La-Bastide-de-Serou
3.0 of 5 bubbles
1.0 of 5 bubbles
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Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
Languages Spoken
English, Spanish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Golf course
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Meeting rooms
Non-smoking hotel
7Reviews0Q+A1Room tip
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  • 5
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  • 2
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Detailed Reviews
Kristin R wrote a review Sept 2019
5.0 of 5 bubbles
The owners are so gracious and welcoming. The room was spacious, quiet, and fit all our needs. The grounds are beautiful as is the chateau. My husband and I wish we had stayed longer. Easy to find, easy parking. It was a delightful experience overall.
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JAGNO2 wrote a review Jun 2019
Worthing, United Kingdom
1.0 of 5 bubbles
We booked this hotel for a two night stay 5-7 June through Expedia. The Chateau looked wonderful in the photos & the reviews were 5 out 5 with an exceptional rating. We were so looking forward to staying there, it was going to be the highlight of our holiday.

This turned out to me the most disappointing day of our holiday. We had informed the hotel approximately what time we would be arriving and actually arrived 10 mins early. It was very difficult to find & if it hadn’t been for me seeing the top of one of the turrets I don’t think we ever would. We drove up & our first impression wasn’t the grander we were expecting having seen the photos on Expedia. All the shutters looked like they were in a complete state of disrepair giving the impression of a haunted house. The side door was all shut up & we couldn’t alert the proprietor our arrival so we sat in the car & beeped the horn (just once) No one came & we sat there for 10 mins. We were looking for the telephone number of either the chateau or Expedia when a woman appeared at the window of the car. She took us inside & it was utter shock to us, the entrance was not as the photo shows on the Expedia website, the piano was indeed there, but not with lamp & furniture around it but instead a pile of junk & inches of dust. The rug wasn’t there, no little chair, it was bare concrete & empty apart from mounted stag heads & I have photos to prove it. She took us to our room which was ok, old but I suppose that is what we expected from a French Chateau. All the doors in the corridor were shut & she explained we were the only people staying there. The bathroom was across the hall which was minimalistic & she explained as the place is so cold we should keep the heater going all night. The light in the corridor was a push button thing which she said only lasted 1 minute. The bed gave the appearance of a lilo & my husband sat on it & said it was awful. We had a look at the lounge where we could watch tv & this too was dirty & messy as was the room we were to eat our breakfast in. We went back to have a look at the bedroom again & the floor boards on the landing creaked, it really was like a haunted house. After me screeching we did laugh. We didn’t feel we could stay there & we had paid over £200 for the two nights on a non refundable booking. We didn’t know what to do.

We went to the car & called Expedia & they were so helpful & gave us an immediate credit of £50. We said we would rather lose the £200 than stay there. They tried to call her but she didn’t answer so my husband went in & very diplomatically said we wouldn’t be staying & we set off to look for another hotel close by. We are experienced travellers & have stayed in hotels in many different countries but this was the worse. What was funny, while we sat in the car in front of what we thought looked like a haunted house it was raining & then we had a crack of lightening. Probably the deciding point to leave, it was something like out of a tv farce, we just had to laugh.

Expedia called us back within 10 minutes & had contacted the proprietor & she had agreed to refund one nights stay. We found a hotel in Foix for that night.

There is a review on TripAdvisor from February & I wish I had read it before we booked because it echoed our opinion exactly. Don’t believe the positive reviews, I cannot believe they are genuine. I really wouldn’t want anyone else to experience what we did. We can’t really afford to waste hard earned money but really we felt there was no option. Now back home I feel so cross with the owner to fabricate photos of the chateau in order to get bookings. I feel she should have done the decent thing & not charged us for any night at all. I don’t want to rate this 1 but 0 but there is no option for doing so. As fransicopt says in their review "Run Away"
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Date of stay: June 2019
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Don't Chose a Room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francisco wrote a review Jan 2019
1.0 of 5 bubbles
The biggest disappointment of the trip. Poor state of conservation, very very dirty, strong musty smell in the room, not enough heating, making the guest freeze, lousy reception, unsafe and inhospitable. Do not get caught in this trap!
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JAGNO2 wrote a tip Jun 2019
Worthing, United Kingdom40 contributions80 helpful votes
1.0 of 5 bubbles
"Don't Chose a Room"
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Frequently Asked Questions about Chateau du Val Larbont
Which popular attractions are close to Chateau du Val Larbont?
Nearby attractions include Ferme des Reptiles (2.8 km), Ecomusée d'Alzen (5.6 km), and Eglise Saint Michel (6.2 km).
What are some of the property amenities at Chateau du Val Larbont?
Some of the more popular amenities offered include free wifi, free parking, and airport transportation.
Is parking available at Chateau du Val Larbont?
Yes, free parking is available to guests.
What are some restaurants close to Chateau du Val Larbont?
Conveniently located restaurants include Chez Victor, Les Terrasses du Golf, and La Maison de la Grotte.
Does Chateau du Val Larbont have airport transportation?
Yes, Chateau du Val Larbont offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Chateau du Val Larbont?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Chateau du Val Larbont?
The staff speaks multiple languages, including English and Spanish.
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