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Bamburi Beach, Bamburi, Mombasa 80101 Kenya
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Traveller (556)
Pool & Beach (151)
Room & Suite (89)

About

#5 of 15 hotels in Bamburi
Location
Cleanliness
Service
Value
Located on the silver sands of the Bamburi Beach, 14 km to the north of Mombasa City and approximately 24km from Moi International Airport, the resort offers all the comforts of home and maintains an open air feel due to its large reception and hallways. This resort is very popular with regular guests, offering very good service and a family atmosphere. Special highlight is the lush garden area and the new terrace with a view of the Indian Ocean. There are many quiet areas throughout the resort including the newly created “coffee shop” to offer you calm and relaxation. The generous lobby and the impressive halls create an open air feeling leaving you with plenty of room for your very individual holiday experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Evening entertainment
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Outdoor pool
Poolside bar
Restaurant
Breakfast buffet
Fishing
Business Centre with Internet Access
Meeting rooms
Massage
Concierge
Currency exchange
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quiet
467Reviews43Q+A66Room tips
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LenaWambui wrote a review Nov 2022
Nairobi, Kenya17 contributions7 helpful votes
If you are looking for a small and quiet place, this will serve you well. We were received very well by Lilian and she was very nice. The first encounter is normally very important, so this was definitely a plus for me. The staff are really friendly and always asked whether we were okay. The answer was always YES 😂😂. Recommendations to Management; The breakfast didn't have much variety. Just the same foods day in day out. Please try and do something about that. It's really boring having to eat the same meal daily. Our balcony was quite dusty. Please ask your cleaning staff to clean there also
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Neptune Team, Sales at Neptune Beach Resort
Responded 2 weeks ago
Dear Lena Sunny greetings from Neptune Hotels. Thank you for your open feedback and we are happy that you enjoyed yours stay with us. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jwanjira wrote a review Oct 2022
3 contributions
Good and clean rooms. Except for room cleaners all other workers looked and behaved unmotivated especially the reception and dinning area. If we didn't know why we were taking a holiday it was going to be a very horrible experience. Neptune is one hotel I will personally not visit.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Neptune Team, Sales at Neptune Beach Resort
Responded 3 weeks ago
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully, The Neptune Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karen K wrote a review Jul 2022
2 contributions
Best I can say about this hotel is its clean. Its in desperate need of renovation, furniture is old, towels are threadbare, food is mediocre. Rooms are dull with few facilities, safes don't work and most have no view to speak of. Hotel is probably best avoided if if you can afford more.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Neptune Team, Sales at Neptune Beach Resort
Responded 6 Oct 2022
Dear Karen, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully, The Neptune Team .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Schubumpkin wrote a review Jun 2022
3 contributions5 helpful votes
I was born in Kenya and ever since having my beautiful baby boy (6 months old) I found myself looking to connect to my roots, share with him and my husband where I come from and let’s face it Kenyan ppl are of a different category always happy, willing to help and have the best hearts. We stayed at the Neptune hotel (I have been many times before) however this time was special I was taking my family with me. The hotel was amazing they had everything ready in the room A cot bed for my baby extra towels a baby bath and extra water for his bottles. I also got married At the hotel the staff arranged everything for me decorated the cake the alcohol it was all perfect! The staff were also amazing with my baby boy always ensuring he was smiling and happy nothing was ever too much to ask for ever. My husband also managed to learn a few words in Swahili. I will be going back when my baby is a bit older and has learnt a bit of Swahili to converse with everyone. Neptune was like a home away from home all I can say is thank you all so much for the love, care and help with the holiday and wedding you provided. Miss you all so much already! See you soon xx
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Neptune Team, Sales at Neptune Beach Resort
Responded 27 Jun 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Solomon Oleny wrote a review Mar 2022
Kampala, Uganda56 contributions1 helpful vote
+1
Neptune Mombasa is a magical special place that speaks to your soul! Its scenic views of the sea are unforgettable. Here, it is the little touches that make the big difference. This cuts across from the tiny details in the exterior and interior design of the property to the good service levels provided by the highly trained host team. They are very enthusiastic, know and love their country, and shared it with us and other travellers with such pride. One of the things I really liked about this property is the personal touch and friendliness of its owners. Despite having a busy schedule, they were more than happy to personally welcome us into their place. You can start your day here with a refreshing cup of Kenyan tea of coffee as you watch the sun rise and birds sing joyfully. The food is fresh, inventive and full of flavor. Thanks to the hotel’s location within easy reach from Mombasa town, it is possible for adventurers to do city tours and shopping.
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Date of stay: March 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Neptune Sales, Sales at Neptune Beach Resort
Responded 28 Mar 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Miss A wrote a review Jan 2022
Worldwide2 contributions3 helpful votes
First solo trip gone awry!!!! Customer service - zero Food - negative zero Rooms - OK. Had a negative experience from rude breakfast chefs to sipping juice that is more water than juice. The first hotel I've been in mombasa that is very unwelcoming.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Neptune Team, Sales at Neptune Beach Resort
Responded 27 Jun 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully, The Neptune Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashley A wrote a review Jan 2022
1 contribution
I would like to comment the friendly staff that the Neptune Beach Resort has from the Reception to the house keepers, waiters and chefs. Kalimbo, the guy who works at the pool area is very friendly as well together with the entertainment crew lead by Michael. I danced all nights i was there from 10pm to 11pm..Oooh my i would come here over and over again. Their meals are tasty together with their drinks as well.. This is the place to be for your next vacation in the north coast
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip: I slept on room 205 and i found it very convenient and quiet. Though the walls are soundproof so...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Neptune Sales, Sales at Neptune Beach Resort
Responded 2 Feb 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully, The Neptune Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VERONIKA CHUCHUN wrote a review Dec 2021
Ivano-Frankivsk, Ukraine1 contribution
The food is perfect (a large variety of fruits, meat, vegetables), very beautiful area, but the best is the staff. Celebrated a birthday at this hotel and it was the best greeting in my life! The staff danced, sang songs to me and gave me a cake. The beach is like in the Maldives. And there are monkeys right on the territory! Definitely recommend
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Date of stay: December 2021
Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Grace wrote a review Oct 2021
1 contribution
I have stayed at a number of hotels in North Coast and this is on top of the list of best stays. Every management personnel and staff I interacted with was friendly and ready to help . Great location by the beach and this property is sure to charm you.The room was spacious,clean  and the bed super comfy. Was in an all inclussive plan and  damn! talk of bottomless meals.. I will def be back and higly recommend  this gem to my peeps!!
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Awuor Wenwa wrote a review Oct 2021
20 contributions6 helpful votes
It was great to be back here after two years because of Covid. Madam Ruth and the staff were friendly as usual and very helpful. Our rooms were clean. There weren’t many guests due to the impact of the pandemic so we missed their usual buffet dinner although the food was generally superb. Looking forward to our next visit.
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$152 - US$202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sentido neptune beach hotel bamburi, neptune beach hotel
LOCATION
KenyaCoast ProvinceMombasaBamburi
NUMBER OF ROOMS
78
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NEPTUNE BEACH RESORT - Updated 2022 Prices & All-inclusive Resort Reviews (Bamburi, Kenya)

Frequently Asked Questions about Neptune Beach Resort
Which popular attractions are close to Neptune Beach Resort?
Nearby attractions include Nyali Beach (7.7 km), Haller Park (3.9 km), and Bamburi Beach (3.6 km).
What are some of the property amenities at Neptune Beach Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Neptune Beach Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Neptune Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Neptune Beach Resort?
Conveniently located restaurants include Cafesserie Mombasa, Monsoons Restaurant, and Yul's Restaurant.
Are there opportunities to exercise at Neptune Beach Resort?
Yes, guests have access to a pool during their stay.
Does Neptune Beach Resort have airport transportation?
Yes, Neptune Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Neptune Beach Resort located near the city centre?
Yes, it is 0.4 km away from the centre of Bamburi.
Are any cleaning services offered at Neptune Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Neptune Beach Resort offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Neptune Beach Resort?
Many travellers enjoy visiting Jumba la Mtwana (5.8 km).