After spending our 3rd time at Chalets Alpins, and our second in this particular Chalet (I'm 99.9 % sure we stayed here back in 2016/2017 for my 50th) I thought that I should write a review. I will list the Pros and Cons only concerning this Chalet and not the entire resort. PROS 1) Check in and Check out...Perfect 2) This Chalet has an amazing view 3) Very private in the back, which is nice as the Hot Tub, Sauna and Fire pit is back there. 4) Chalet is very spacious 5) The deck over looking the mountain is very spacious 6) Out door firepit is a bonus, along with the Adirondack Chairs 7) Price of wood is reasonable, you get a good 10 logs, 5 pieces of Kindling and a Fire Starter CONS 1) Had to wait close to 3 hours before the fellow arrived to fix some of the issues we had 1a) Couldn't get the sauna going, but then again, when there are knobs missing it's hard to tell which button does what 1b) Indoor propane fireplace, again couldn't get it going, again knobs were missing, the fellow had to take it completely a part to get it going, told me it's because it hasn't been running since the winter. Maybe, make sure it works before people stay in the Chalet, knowing that it was going down to 0 even -1 at night 1c )Out door HOT TUB, after driving form Montreal to Stoneham, close to 4 hours, the only thing we wanted to do is get in the HOT TUB. Unfortunately only 1/4 of the Jets were working, meaning that only 1 person got to enjoy the HOT TUB, not the 2 of us at the same time. The fellow said the the pump was broken. I really wish they had of told us, because it was obvious that they already knew that it wasn't working properly. Maybe we still would have stayed in this Chalet , maybe not, I just wish they had given us the choice. The deck that the HOT TUB is on definitely needs to be changed as the HOT TUB is on an angle. Well, remember me saying that I was 99.9% sure that we had stayed in this particular Chalet, well I went back and looked at the review that I gave 4 years ago, guess what, the HOT TUB was broken then. When I called to complain about the HOT TUB not working on Thursday evening the receptionist gave me a choice of moving into another Chalet, both choices were not to our satisfaction as both chalets had the HOT TUB facing the street, not to private. The following morning, I called to let them know that we would stay in our Chalet and was very surprised that this receptionist did not want us to have a bad experience and deducted a certain amount off of our final bill, was so impressed we decided to stay another night . 2) Seeing as this Chalet has 30 stairs, it needs to be reinforced as half way up they start to sway from side to side 3) Coffee Machine Leaks, had to put a tray under it the whole time we were there, as we didn't want to get blamed for staining the counter. 4) The dryer needs at "least' 90 minutes before anything gets dry. So if your a family, with children and are skiing either bring 2 sets of Snow Suits or take that into consideration Couple of other things were noted while we were there, beside the front door there was a sheet of paper with general information They said that they left enough wood for our duration. Not a bag in site! They said they would give us paper bags for our Compost. Not a bag in site, we were there for 6 days, we would easily have filled 3. Now I know it was a beautiful weekend, weather wise, people like to get out and enjoy the beautiful Hiking Trail ( Sentier Hibou ). Saturday, I would say that there was over 50 cars in the parking lot going on the hiking trails. Unfortunately NOT A MASK IN SITE, NO SOCIAL DISTANCING now I know that this "shouldn't" be up to the resort to handle, but they should have someone at the beginning of the trail making sure that not EVERYONE goes up the trail at the same time, Sunday was worse I'm sure that there were over 100 cars. We didn't use the trail either one of those days as there were way to many people, we opted to go on Monday morning, guess how many cars ? NONE it was beautiful. Now, we are returning the Chalets Alpins in 2 weeks, we are not staying in the same Chalet. Hopefully, cross our fingers, we won't have any issues to contend with. We will continue going back up to Les Chalets Alpins and would HIGHLY recommend staying here, but until 11 Chemins Alpins fixes it's issuew, we will have to find another chalet to stay in, too bad, really do love that particular one…