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4.5
#1 of 4 onsens in Kutchan-cho
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Nestled at the foot of Grand Hirafu Resort, Ki Niseko is a boutique ski-in ski-out hotel that combines modern alpine charm with Japanese sophistication. Enjoying resort side or tranquil Mt Yotei views, Ki Niseko is the ideal accommodation for your revitalizing winter adventure or summer sojourn.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Fantastic hotel with an amazing location for skiing lessons with Gosnow right at the hotel's door(ski)step and lovely onsen. Room was slightly small with not enough room to open up 2 large suitcases but it was very comfortable, clean and modern. Shops are slightly further down but there is a free shuttle that arrives every 20 minutes so there isn't much to worry about if heading to the shops nearby is a concern.
Only downside was the snowplough working its way through the night on the slopes behind, although this is something that is outside of the hotel's control.
The staff were all fantastic, friendly, approachable and always very much willing to put in that little bit extra to help make our stay even more pleasant.
Breakfast could do with some variety as it might get a little boring if you are staying over a longer period.
A beautiful place for us first-timers to enjoy and experience Niseko.
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Date of stay: February 2020
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Room Tip:Mountain view rooms face the carpark unfortunately, while the opposite end faces a snowy hillside.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hitomi Igawa, Other at Ki Niseko
Responded 19 Jan 2021
Dear LOUi5, Thank you very much for staying with us I am delighted to know you enjoyed your stay and our service for your first trip to Niseko. Please note that rates do vary throughout the season with early-mid December and March offering greatly discounted stays if you are able to travel then. We all look forward to welcoming you to Ki Niseko again sometime in the near future. Best regards, Hitomi Igawa Hotel Manager Ki Niseko
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We stayed in a 2-bedroom condo with the Mt Yotei view, and were happy with the staff, facilities etc. The best thing about Ki Niseko is its top notch location and the ski valet service. Once you get your ski gears (if you hire them) fitted at YamaSport (170m from the hotel), they'll transport them to the hotel for you. The ski valet service takes care of getting you the gears when you go out to ski, and putting them away to dry on your way in. The hotel is literally 100m from the Holiday Pair Lift (you need to walk slightly uphill), and another 100m away is the Grand Hirafu Gondola. Going back to the hotel is super easy - you literally ski all the way back to the entrance of the ski valet. The private/family onsen is a wonderful touch, for those who aren't brave enough to mingle with strangers, naked.
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hitomi_Igawa, Hotel Manager at Ki Niseko
Responded 18 Feb 2020
Dear 408wy, Thank you very much for staying with us. I'm glad to know that you really enjoyed our convenient location and seamless rental and ski valet service. Thank you very much for sharing the great photo of Mt. Yotei from your room. I'm happy to see that you could enjoy the amazing sunrise view. All the staff here look forward to welcoming you to Niseko again next winter. Kind Regards, Hitomi Igawa Hotel Manager Ki Niseko
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This hotel is essentially ski in/ski out. Very conveniently located near (50m) the Grand Hirafu gondola and a chair. The rooms were quiet, comfortable and suited our needs. The shared and private Onsen hot baths were wonderful after a day on the slopes. The service was particularly notable – very friendly and helpful and I would describe it as outstanding. We have been to Japan more than a dozen times professionally and to see my wife’s family (she is ½ Japanese) and this hotel experience was among the best we have ever had – which is saying a lot as in Japan, most of our experiences have been excellent. They looked after our transfer from the airport in Sapporo; lessons; ski passes; dinner reservations… I had our skis and ski gear shipped from Tokyo by the Koru Neku Courier for about $50 as we had business for a few days and didn't need the extra bags. All was in our room when we arrived! it was really outstanding service. We skied one day in the nearby Moiwa and as if by telepathy, our equipment showed up in the lobby for the transfer. The staff come from all over the world so one can always find someone who speaks your language. We ate our breakfasts, a lunch and two dinners in their restaurant and the food was excellent. They choose a couple of places in town which were also fantastic. One, Yakitori Yamanchu was so charming and tasting – I have written about it elsewhere. The skiing in 2020 was less than ideal as they had less snow than usual. Their mountain trail grooming is not as developed as it normally doesn’t have to be. However, it snowed on day 2 so for the remainder of the trip, conditions were excellent. Hirafu can get a little crowded but the adjacent Hanazono was less so. We took a lesson arranged by the hotel and that helped tune up our technique and show us some of the quieter runs. Again, excellent instructors, ours was Diego (mucho gracias amigo). My colleague who is retired and skis in the region almost daily recommended Moiwa which is only 15 minutes away. A little smaller but excellent snow and no crowds what so ever. A great place to pick your way through the glades. This was the 7th country we have skied in and 40th station and it is very much worth the experience. I couldn’t have felt better about a trip.
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Date of stay: February 2020
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Room Tip:We faced the back and it was very quiet and pretty. Other side faces the town I think which...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hitomi_Igawa, Hotel Manager at Ki Niseko
Responded 27 Feb 2020
Dear Pbesec, Thank you very much for staying with us for your ski trip this winter. I'm glad to know that you really enjoyed our convenient location and our service. We very much appreciate the lovely naming of 'sKi Niseko'. I have passed on your kind praise with our team members, and they were all delighted to see how much of an impact we had on your stay. All the staff here look forward to welcoming you to Niseko again hopefully in the near future. Kind regards, Hitomi Igawa Hotel Manager
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Heard from friends that Ki is a good ski-in & out hotel at Hirafu. We finally tried to stay here for this ski trip. I can say the one-bed room was ok, clean & functional but not outstanding. It’s a bonus that each room was entitled to book one session of private onsen for every stay in the hotel. Public onsen was good with outdoor onsen too & quite enough shower cubicles. Ki provides fairly frequent free shuttles to Hirafu areas & Kutchan downtown. Hotel lobby & public areas were a bit old. Restaurant was small & not stay up to competition. Besides, it’s rather inconvenient to guests as they need to go out to rent skis, gears instead of getting it done in-house. At the exorbitant room prices they’re charging, I think Ki has not been keeping up with new competition!
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hitomi_Igawa, Hotel Manager at Ki Niseko
Responded 9 Feb 2020
Dear josepht203, Thank you for staying at Ki Niseko this winter. I am glad to hear you enjoyed some of the facilities we offer including the onsens and shuttle services. While we do no offer a ski rental service in the hotel, our preferred supplier YamaSport is a short walk away (our Hirafu Shuttle also stops here) and they will transport your skis to the hotel after fitting and you can also return your skis at our Ski Valet in the hotel. Please note that you did stay during the middle of winter and the periods such as March where you can enjoy the snow and lower room rates than peak holiday periods. Thank you also for posting the photos of your stay and we hope to welcome you back again sometime in the near future. Kind Regards, Hitomi Igawa Hotel Manager
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Having never stayed at a ski in ski out resort, we weren't sure what to expect (this also means we have no other experience to compare against) but we really loved staying at Ki. It was so convenient having the ski valet only steps away from the chair lift and gondola. Speaking of the ski valet, special mention to them for being so friendly, service was top notch!
The hotel is in a great spot, so close to the action both ski and non-ski related. There's the convenience of the shuttle bus that takes you to the shops and restaurants at lower Hirafu but realistically you could walk there (if you're not having to carry your ski gear around).
Our room was great - spacious, clean and had all the modern touches you would expect to see. We had a mountain view room which looked onto the snow capped trees directly outside, and because we were directly above the onsen, the mix of snow and steam looked incredible.
Reception were really friendly and helpful, all the staff spoke perfect English which I guess you'd expect when the majority of guests are not Japanese.
Breakfast was good with a mix of western and Japanese options available.
Lastly the private onsen was awesome after a tiring day of skiing - for me personally (I have tattoo sleeves) it was great to be able to finally be able to experience an onsen :)
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Date of stay: December 2019
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Room Tip:Loved the mountain side view and being on Level 2 (same level as the ski valet)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hitomi_Igawa, Hotel Manager at Ki Niseko
Responded 15 Jan 2020
Dear Tkunited, Thank you for staying at Ki Niseko during this special time of the year. I am very glad to hear you enjoyed the convenience of your first ski-in ski-out experience. I will pass on your kind feedback to all the staff here. We look forward to seeing you again on your next holiday to Niseko. Kind Regards, Hitomi Igawa Hotel Manager
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Absolutely loved staying here for 2 nights in early February 2022. The rooms were amazing. Light flooring and super comfy bed. Shower had the rainfall shower head. Breakfast was included in the price and it was great mix of traditional Japanese and American food. There are also public onsens *indoor and outdoor*. It was so relaxing laying in hot water while watching snowflakes fall. You can also reserve private onsen for more privacy at no charge. Location was great! Walking distance to many resturants, ski gear rental and a few meters away from gandola.
Service was absolutely 5 star amazing!! People at the desk were super attentive. As soon as we walked in covered in snow they came to us with nice dry slippers. Each rooms also provide pajamas which you're allowed to wear all over the resort including breakfast making it feel super homey. Special thank you to Sunao Hamachi who helped us with all our requests, including booking last minute activities.
We loved staying here & can't wait to come back again!
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Date of stay: February 2022
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Room Tip:Higher floors have better view on the snow resort.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hitomi Igawa, Other at Ki Niseko
Responded 18 Jan 2023
Dear Kamilka M, Thank you very much for staying at Ki Niseko in winter. We are glad you enjoyed our service and your stay with us. Thank you for sharing your beautiful photos with us. We look forward to welcoming you back to Ki Niseko in the near future! Kind regards, Hitomi Igawa Hotel Manager Ki Niseko
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Cleanliness was above average though found hair on the bathtub but acceptable to me, everywhere else was spotlessly clean.
Location was more than perfect. Ski lifts were just 3-min walk from your room (not from hotel!). Amazing! Greatly recommended to ski-lovers.
Concierge was poor. They were very reluctant to book restaurants / transport for you. Make sure you managed to plan / book everything else by yourself before you go for Ki Niseko. Understood that taxi / restaurants were very limited in winter but other resorts like Niseko Village their concierge were still providing the transport / restaurants booking services, so Ki Niseko comparatively was under providing given the room charge was no any less. So if you are used to rely on hotel concierge to plan your stay, do NOT go for Ki Niseko. You’d be ended up all by yourself.
An Dinning was below average, from food quality to menu choices. Kumo of Skye Hotel is also a ski hotel restaurant but their food quality and menu choices were far better than An, just 5-min walk away from Ki Niseko. So not suggested to go for An Dinning if there are seats at other restaurants around / at the Hirafu junction. I’d say even Tanta An at the gondola base was even much better than An, and cheaper.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hitomi Igawa, Other at Ki Niseko
Responded 18 Jan 2023
Dear jol350, Thank you very much for staying at Ki Niseko. We appreciate your feedback and the wonderful photos you shared with us. First of all, we are very sorry that the cleaning was not up to our usual standards. We will make every effort to improve the situation so that this will not happen again in the future. With the borders only opening to Japan 2 months prior to the winter season, ourselves and all business across the resort are yet to reach the usual staffing numbers. In Concierge, this meant we had to reduce the amount of services we could book for Guests and focused on booking the winter holiday essentials for Guests such as ski lessons, ski rentals, private airport transfers and lift passes. We look forward to bringing back the full range of Concierge options from next winter. We are sorry to hear that you were not satisfied with An Dining. It was again an area we needed to make some difficult choices to our offerings to ensure we could serve all those in the hotel. We will do our best to increase options here next season. I am glad to hear you enjoyed our convenient location right next to the Gondola and we look forward to welcoming you back to Ki Niseko next winter with an even better experience. Kind regards, Hitomi Igawa Hotel Manager Ki Niseko
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This year was our second time to stay at Ki for the ski season and we have already book for 2021 ! Everything is perfect. The service staff are friendly and go out of their way to assist. Bar staff are knowledgeable and make great cocktails. The breakfast buffet has both delicious Japanese and western food . The apartments are warm and very clean and minimalist, the beds are comfortable. The outdoor onsen is divine after skiing. The Concierge service can take care of booking ski lessons, arrange lift passes, ski hire etc. We love the ski in ski out convenience and the personalised boutique feel of Ki Niseko.
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Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hitomi Igawa, Other at Ki Niseko
Responded 19 Jan 2021
Dear CelB, Thank you very much for staying with us during winter 19-20. I am delighted to know you enjoyed your stay and our service. All the staff here look forward to welcoming you to Niseko again hopefully in the near future. Best regards, Hitomi Igawa Hotel Manager Ki Niseko
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I would strongly advise that you don’t book at Ki Niseko. As many other comments below, the management are not flexible despite there is a pandemic. We booked for March 2020 but the Japanese government announced that flights from certain countries would stop. Also Hokkaido was under state of emergency. Our flights were cancelled and we got fully refunded without any issue. Ki Niseko refused to refund us our money. They offered an option to extend to next winter March 2021, but now that it looks highly unlikely that the government will reopen to foreign tourists until Q2 2021, Ki Niseko proposed the option to further extend the booking (or else lose your money). So if we do make it to Ki Niseko, that will be two years after we were supposed to stay there!!! This whole episode has left a sour taste as you can imagine. We are appalled at the lack of empathy from a Japanese hotel and would not recommend anyone to book there. Ki Niseko has showed ZERO compassion. Pandemic situation means nothing. The management is in a bubble thinking that this is the way to build a reputation. Read the management response to previous posts and you’ll gather the way they treat valued clients. We have been going to Niseko every year and there are so many hotel options. We wish we had not booked at Ki Niseko. Do yourself a favor and look elsewhere.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greg Turner, Marketing at Ki Niseko
Responded 3 Jan 2021
Dear Anchun2014, The current circumstances are unfortunate for everyone, however we believe we have made a generous offer above and beyond our normal non-refundable terms and conditions to use your current booking credit towards a future stay. This offer has been gladly received by numerous Guests who are looking forward to travel to Niseko as soon as international travel starts up again. You also have the option to claim on travel insurance which we strongly encourage Guests to obtain through the booking process as soon as the booking is confirmed. Should you need any assistance for a claim, please do not hesitate to let us know.
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This is my favorite hotel in Niseko. It's a small hotel, but it has a hot spring. Its size is actually a good thing. The breakfast is also very delicious. There is a full kitchen in the room (maybe not in all rooms), so you can make dinner in your room. This is important in Niseko, where it is difficult to find dinner. Of course, the rooms are clean. The hotel staff are kind, and it is a relaxing hotel. It's also a big plus that it's close to the ski resort. If I could make one request, it would be nice if there was salt and pepper in the room. Also, many people don't wipe the water off their bodies when they go into the changing room from the hot spring, so I wish they would wipe it off at least a little.
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is a place within walking distance from Ki where an adventure company has its grounds. It’s next to the cable car station - about 10 mins walk from Ki. Am sure your teens will find something to do there.
Kuala Lumpur, Malaysia132 contributions42 helpful votes
No sofa bed. We booked the 2-bedroom apartment with extra bed. A tatami was given but was not used. 3 of us shared the king size bed, can still sleep on the sofa if you wish but less comfy as compared to their beds.
There are more places to choose from in the Kutchan-cho area.
PRICE RANGE
HK$1,564 - HK$6,802 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunKutchan-cho
NUMBER OF ROOMS
96
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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