Absolutely loved staying here for 2 nights in early February 2022. The rooms were amazing. Light flooring and super comfy bed. Shower had the rainfall shower head. Breakfast was included in the price and it was great mix of traditional Japanese and American food. There are also public onsens *indoor and outdoor*. It was so relaxing laying in hot water while watching snowflakes fall. You can also reserve private onsen for more privacy at no charge. Location was great! Walking distance to many resturants, ski gear rental and a few meters away from gandola. Service was absolutely 5 star amazing!! People at the desk were super attentive. As soon as we walked in covered in snow they came to us with nice dry slippers. Each rooms also provide pajamas which you're allowed to wear all over the resort including breakfast making it feel super homey. Special thank you to Sunao Hamachi who helped us with all our requests, including booking last minute activities. We loved staying here & can't wait to come back again!…
30 seconds walk to Hirafu Gondola, which is the quickest way to get to the Peak. You can leave your ski and boots at Ski Valet with a dedicated and kind staff. The breakfast opens at 7am, which is perfect to fuel your energy before ski rides. After the ride, you can enjoy onsen and sauna to get your legs recovered. 5 min walk to the main street of Hirafu for post ski dinner/drinks. I would definitely stay Ki Niseko again!
Following our wedding where we had a tragic event occur, it was going to be challenge to enjoy our honeymoon anywhere however the staff at Ki and it's location went a long way to help us start to recover from the previous week's events. Upon arrival we were very happy at the location being righ on the slopes and at the base of the night skiing area. Inside welcomed by exceptional customer service and quickly checked in. everything about the hotel was great, the breakfast, food, service including the Ski Valet. Well done Ki, we will be back once everything has calmed down and we can travel freely again.
I would strongly advise that you don’t book at Ki Niseko. As many other comments below, the management are not flexible despite there is a pandemic. We booked for March 2020 but the Japanese government announced that flights from certain countries would stop. Also Hokkaido was under state of emergency. Our flights were cancelled and we got fully refunded without any issue. Ki Niseko refused to refund us our money. They offered an option to extend to next winter March 2021, but now that it looks highly unlikely that the government will reopen to foreign tourists until Q2 2021, Ki Niseko proposed the option to further extend the booking (or else lose your money). So if we do make it to Ki Niseko, that will be two years after we were supposed to stay there!!! This whole episode has left a sour taste as you can imagine. We are appalled at the lack of empathy from a Japanese hotel and would not recommend anyone to book there. Ki Niseko has showed ZERO compassion. Pandemic situation means nothing. The management is in a bubble thinking that this is the way to build a reputation. Read the management response to previous posts and you’ll gather the way they treat valued clients. We have been going to Niseko every year and there are so many hotel options. We wish we had not booked at Ki Niseko. Do yourself a favor and look elsewhere.…
Came for several days this month, having stayed before it felt like coming back to a second home. The hospital and sense of service from the staff is something that I've seen with each visit, although some faces have changed the service has not deteriorated, quite the opposite. The offer of a shuttle bus to a different part of the resort was greatly appreciated (outside of normal operating periods). I appreciate it was less busy and this practice is not the norm - so a big thumbs up for the flexibility and hospitality.
This year was our second time to stay at Ki for the ski season and we have already book for 2021 ! Everything is perfect. The service staff are friendly and go out of their way to assist. Bar staff are knowledgeable and make great cocktails. The breakfast buffet has both delicious Japanese and western food . The apartments are warm and very clean and minimalist, the beds are comfortable. The outdoor onsen is divine after skiing. The Concierge service can take care of booking ski lessons, arrange lift passes, ski hire etc. We love the ski in ski out convenience and the personalised boutique feel of Ki Niseko.
We originally planned to visit Ki Niseko for a ski trip in March. Despite the virus outbreak we felt that it was reasonably safe to go. The hotel reassured us that there were no cases and the made additional precautions. But we made the calculation without the Japanese government who puts everyone from their red list countries into 14 days quarantine. The hotel will surely respond it has been in their terms and conditions and of course it is everyone's responsibility to get travel insurance. Now since the Japanese government is not barring entry but rather forcing a 14 day quarantine most travel insurances will not cover the loss of a hotel cancellation. Well, instead you get a standardised email outlining the 'option 1' to just come and ski as originally planned. I thought at first that this is a joke but they meant it that way. Add insult to injury is probably not the first lesson in 'How to run a Hotel 101'. Option 2 was to cancel and forfeit the full cost of the hotel and claim from you insurance. Great insurance doesn't cover... see above. Option 3 is the most reasonable but also least accommodating. They just keep the full payment and tell you that you need to change the booking dates by May this year for March 2021... In addition the prices will adjust and you need to pay the higher 2021 prices when you come back. Is that how you treat your customers? Japansese hospitality looks very very different. I at least expected a free cancelation or a transfer into 2021 with a more flexible arrangement. Especially if the guest retains the trust with the hotel to come again in the next season, with the security of creating revenue next year and most important with a happy face. But this way be assured that you have many grumpy travellers in the next season who are forced to come back and pay higher prices...…
Staff gave pathetic excuses why they shouldn't refund due to the Corona virus outbreak. Even when semi- travel restrictions are placed on Japan with self quarantine rules when returning home are not sufficient. Staff claimed there was 'nothing wrong' currently in Japan, despite the region the hotel is located in has the highest number of outbreaks for the Corona Virus in Japan. Staff also said they run a 'strict' operation and that if I'm "worried" about travelling, then I should stay home. Unethical business model keeping people's money while putting them in impossible positions. Also risking contagion forcing people to travel against health advice
I had a enjoyable and pleasant stay at Ki Niseko (3 days 2 nights). Their staffs are helpful and friendly in regardless front desk, bellhop, onsen reception, house keeping or even shuttle drivers. All facilities are well maintained especially the onsen which my wife and I are enjoy the most. Strategic location which very close to Grand Hirafu gondola and restaurants. Helpful ski valet's staff who arranging all the ski equipment ready on my training day. Shuttle service is good which follows the schedule as per.
Fantastic hotel with an amazing location for skiing lessons with Gosnow right at the hotel's door(ski)step and lovely onsen. Room was slightly small with not enough room to open up 2 large suitcases but it was very comfortable, clean and modern. Shops are slightly further down but there is a free shuttle that arrives every 20 minutes so there isn't much to worry about if heading to the shops nearby is a concern. Only downside was the snowplough working its way through the night on the slopes behind, although this is something that is outside of the hotel's control. The staff were all fantastic, friendly, approachable and always very much willing to put in that little bit extra to help make our stay even more pleasant. Breakfast could do with some variety as it might get a little boring if you are staying over a longer period. A beautiful place for us first-timers to enjoy and experience Niseko.…
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