Centrally located in Hirafu’s Upper Village, luxury boutique hotel Chalet Ivy accommodates travelers of the world with fine hospitality and a hearty home away from home experience. Whether you are touring the bounty of natural beauty that is summertime in Hokkaido or heading out for a long day on the world-famous Niseko powder snow, Chalet Ivy is here to welcome you home afterwards! Comfortable rooms with mountain views, delicately prepared Japanese cuisine with wine and Japanese sake, natural onsen hot springs, gym, and spa, and activity concierges are here to make your stay in Niseko truly luxurious.
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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stayed at the Hotel in March 2020 and had a great time there. The location is perfect - literally 5 min walk from the lift in ski boots and they even have a bus that can drive you there in 1 min. As we were traveling with 4 people we had 2 rooms close to each other and both were good size with balcony and nice views of the slopes. We loved the Japanese breakfast they offered which included Tuna Sashimi and a little Nabe pot with Kani. The hotel also has a ski valet where you can rent and then leave your skis. And another highlight was their hot bath that provided great relaxation after a day of skiing. Would definitely stay there again.
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Date of stay: March 2020
Rooms
Location
Service
Room Tip:Â higher floors facing the slopes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I cannot say enough great things about the hotel and staff at Chalet Ivy. From the moment we walked in the door, they made us feel welcome and did everything they could during our stay to help out and make our experiences great. The hotel was clean and modern, and very centrally located. Since there are fewer restaurants open due to Covid, the staff was incredibly helpful in finding us wonderful places to eat (from fun local Japanese cuisine to an Italian restaurant) and in arranging for the hotel shuttle to get us there. They even helped us get in touch with a local artist whose gallery was located across the street, but wasn’t keeping regular hours due to the pandemic. Sho at the front desk spoke with the artist and arranged a convenient time where we could meet him and buy one of his beautiful rice paper lamps. The shuttle was always available to take us to the slopes and while we could easily have called for them to take us back, we found that by ending our skiing day at the Welcome Center, we could quickly and easily walk 250 meters downhill back to the hotel. The great onsen was a wonderful way to relax after a day on the slopes and the breakfast was incredible (plus by day 2, the waitress knew I wanted milk with my coffee and brought it for me). I would recommend Hirafu as the best of the four towns in the Grand Niseko ski area. Hirafu has, by far, the largest town/village area with a variety of restaurants and shops, plus we found it to be English-speaking friendly.
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Date of stay: February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amazing first class stay at Chalet Ivy in Niseko . The manager Makoto was very helpful and arranged pickup at Saporro's New Chitose airport to the very convenient location near the Hirafu Base - about 200 meter walk or easy shuttle ride to gondola too. We were upgraded to a corner suite with modern, clean and comfortable accommodations and in room onsen with views of Hirafu. There was even a fruit plate and champagne waiting too! We prearranged premium skis through the very helpful ski concierge which also keeps the skis and equipment in lockers for you each day. Buffett breakfast is included in the rate and includes Japanese, Chinese and Western choices- love the fish, fresh fruit, bread , honey and Hokkaido cheeses. We indulged in a delicious omikaze dinner in the superb Snow Castle with outstanding wine list.
The professional and always helpful staff raised the bar for service and made our week in Niseko so memorable and effortless. We look forward to our next ski vacation at Chalet Ivy.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked 2 rooms for 3 nites and paid in advance more than 6 months ago and requested for rooms to be close together as we have 2 children with us. The hotel arranged us to stay at 2 different floor, made it extremely inconvenient for us. The front desk girl looked tired, over-stressed and unhelpful.
The rooms are very basic and small in size for the high price we paid except for the scenic Mt Yotei view. It takes 15 minutes to walk and 5 minutes' drive to the nearest ski ground and hotel's ski-rental instructor & staff and coach driver are super friendly and helpful. Breakfast area is small and packed with people, food is refilled quickly. The hotel arranged several activities during the CNY period but it get over-crowded in the lobby area. The laundry machines are not working very well and the onsen is small but okay. Car parking is free. Restaurants and shops are within walking distance too.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well done again! This is our second time staying at Chalet Ivy and we will be returning the next season. Service was excellent from the reception to the ski concierge to the shuttle drivers. We had a very pleasant one week stay in one of their suites with a beautiful view of the ski slopes. Most impressive is that you can see the Hotel Manager tending to all services from the restaurant to the reception. He is present at all times and late into the evening, making sure that all runs smoothly for all his guests.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at Chalet Ivy on a ski trip with friend in late January, 2020. We also stayed there two years ago and loved it so much we booked it again. The staff were friendly and helpful, the rooms nice with great views of Mt. Yotei, and a fabulous breakfast buffet with both Japanese and European/American food- delicious! Two years ago our daughter got engaged in the lobby bar and everyone clapped! Also love the onsite onsens, the ability to rent skis right at the hotel ski shop, shuttles to the gondola and great proximity to the mountain and the great restaurants, bars and shops in town.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:Â Two years ago we stayed in a roomy suite, this time a double room but with a great view of Mt....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are 8 of us staying here, which I think is extremely overpriced for what it is. It came recommended by a friend, but my experience with coordinating everything has been extremely difficult. From booking transfers, ski lessons, etc. everything has been an extreme uphill battle. I honestly think it’s not worth it and would never ever book with them again. Skye or Ki Niseko are much better for around the same price range! Go for Park Hyatt if you have the budget, just don’t stay here!
In fact, I have been asking for ski lessons and gear since June, but they told me to inquire in October and now they are telling me it’s fully booked and they can’t help! Ridiculous! What’s the point of going to Niseko then?
They take forever to reply and leave you hanging and every booking is a pain as they make you fill up a form. Other hotels are so easy to talk to.
I wish I could cancel this stay and book elsewhere! Extremely regret booking with them.
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Date of stay: November 2023Trip type: Travelled with family
Room Tip:Â Avoid this property! Especially if you value efficiency
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in Chalet Ivy once about 5 years ago for one night on Business. it wasn't anything more than a typical japanese biz hotel, well maintained and functional, but not great. My friend convinced me to try them again... and I loved it.
The room was in the new wing and very well appointed. The basic hotel room had two full beds together for a giant king. can easily sleep family of 4. Onsen was clean and basic. Laundry room was efficient and clean. Staff were incredibly helpful and friendly.
The breakfast buffet stole the show! it was an amazing spread including sashimi and local rice. they really put in effort into the breakfast.
They have a private shuttle ready to take you up to the welcome center (dot base) or the gondola. if you compare this to most other properties in the area, like Aya or Setsu or Intuition, Chalet Ivy's private vans are the MOST convenient by far. many other properties are not even running private shuttles this year due to staff shortage.
After 15 years of coming to Niseko, this was by far the best hotel experience I've had. I think it's because Chalet Ivy is a proper hotel and NOT a condo trying to hotel. I didn't realize there would be a large difference until now. Def give the property a try.
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Date of stay: January 2023
Value
Location
Service
Room Tip:Â Try to to pick the rooms in the new Wing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I want to give top marks for customer recovery for Chalet Ivy. I booked five nights there for a Feb ski trip in october 2022. It was confirmed by Agoda, the booking agglomeration site. But 3 weeks before the trip, they claimed they couldn’t find the booking and had to cancel the booking. The fault seemed to lay with their 3rd party wholesaler for rooms. With sky high costs and low availability at this stage, I freaked out. But Vladi the reservations officer from Chalet Ivy manager managed to re-book me in albeit at a slightly higher price- offset by the compensation I received from Agoda. We even had an upgrade to a Mt Yotei view room. Great save. Also a shoutout to front reception staff like Rou Hong who was so helpful. All in a great experience staying at the Chalet Ivy
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We all had a great time in Niseko. Food and service are superb. Very clean n cosy room. All the staff are very helpful. Especially with Shuttle service to the welcome center. Location of the hotel is very center for all the activity
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Tara,
Greetings from Chalet Ivy Hirafu. Thank you for your inquiry.
The Deluxe Room with Village View is located in our Annex Building(new wing).
Should there be further concerns, please do not hesitate to let us know.
Warm regards,
Reservation Department, Chalet Ivy
Hello.
１）Ski lockers are located in the semi-basement.
２）Yes. you can.
The shuttle bus in Hirafu is free, but the bus to Kutchan Station costs 400 yen.
Hello.
The nearest station is Kutchan station. The bus stop in front of the hotel is in the free Hirafu area. The bus to Kutchan Station is about 80 meters from the adjacent Hirafu Welcome Center for 400 yen one way.
There are more places to choose from in the Kutchan-cho area.
PRICE RANGE
HK$1,143 - HK$2,939 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunKutchan-choNiseko Onsen
NUMBER OF ROOMS
78
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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