I think the fact this is our 6th time staying at this gorgeous hotel says it all. Thanks to Peter and your team for yet another wonderful stay -particularly loved the team running the breakfast and Barn - great service and beautiful food.
I stayed with my 16 year old daughter for a week. Peter and Hiruka could not have been more helpful or accommodating. They anticipate your every need, and meet it and more. All advice regarding ski hire, restaurants, shopping, travel, transfers was spot on.....and reinforced by the people we met along the way. As a Lord of the Rings fan, it was like staying at Rivendell.....a wonderful homely (and beautifully stylish) home away from home.... Perfect
This is my second time at Kimamaya and we still love it. Apart from the comfortable rooms, the onsen, the perfect location (just a short walk to ski rental, restaurants, Main Street, the pickup/drop off whenever you go around town), the best thing(s) about Kimamaya are really Peter and Haruka. My husband ended up injuring himself on the first day of skiing and the service they provided was unparalleled. They ensured he had what he needed and was comfortable at all times. Truly thankful to them for making what was an unfortunate experience a much more bearable one. Couldn’t rate this place more highly
I stayed at Kimamaya with a group of friends in February for a week, booking out several rooms. I can honestly say that I have never had a skiing holiday like it before, the attention to detail of everything is amazing and the staff are just exceptional... I really didn't want to leave and will go back there in a heartbeat.
We have grown kids, have travelled a lot, are picky. But the Kimamaya may be the most perfect hotel, dollar for dollar, we’ve stayed in. Among the bland, expensive concrete blocks now studding Niseko it has loads of charm, personality and a quiet luxury. The rooms (which have Apple TV) are smallish but sexy, the bathrooms equipped with high end toiletries, the beds huge and comfortable. Breakfast is a la carte as well as buffet at the adjoining restaurant, which does a great steak at night. There’s a drying room for your ski stuff and when you’re having a drink in your provided felt slippers in the lounge, there’s a feeling you’re in someone’s fancy but most welcoming private home. Even with all that, it’s the service which sets it apart. Before our arrival, guest relations manager Haruka booked restaurants (vital), ski lessons and transfers, and each day our private onsen-like stone bath was drawn at exactly the appointed time. The hotel driver was always standing by to drop and collect us from the slopes (you’re given a phone to call when you’re ready.) The location is the best in town too. As we told manager Peter when we left, for six days we felt we were the only guests because the attention to detail was so meticulous. Kimamaya is a rarity. Don’t stay anywhere else.…