The Vale Niseko is nestled in the heart of Hirafu Village in a prime ski-in, ski-out location. Spacious and luxurious interiors complement fantastic onsite features, including a family-friendly restaurant, natural onsen, heated swimming pool and ski shop. This award-winning hotel is comprised of of 49 apartments with a mix of resort rooms and one, two, and three bedroom apartments - eight of which boast private onsens. A three bedroom Penthouse on the top floor includes a onsen on the heated deck, which offers uninterrupted views of stunning Mt Yotei. The Vale Niseko has become synonymous with luxury in the town of Hirafu, and its exceptional service standards and unbeatable location ensure guests will want for nothing during their visit to powder heaven.
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The Vale Niseko is probably one of the best ski in/out accommodation at The Grand Hirafu. Super convenient to have ski locker room at basement with stair access to the Family Quad Lift ski area, as such you dont have to carry your equipment far and best to quickly head back to your room within minutes after a long exhaust day of ski/snowboarding. Surrounding is great too, shops, restaurant all around, all within 5 to 15 mins walking distance. Direct Shuttle bus access to other ski areas as well like Hanazono, Niseko Village etc. We stayed at one of the room with private onsen, and it was awesome, especially with the relaxation after heavy ski day. We didnt use the public one at ground floor, but it also looks very popular. Staff and services are also top notch, they give you a ride to/from The Vale at check in/out. We used their concierge services to make restaurant booking a lot, since places get very busy and fully booked out during festive season, and they give you all kind of options and recommendations. Overall, very pleasant stay and will sure be back again for another ski trip.
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Date of stay: December 2019Trip type: Travelled with family
Room Tip:Â Try to avoid the basement studio, they are next to the locker rooms, and can get noisy with...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 9 Jan 2020
Dear Fungdarrenf, We are thrilled to read about your wonderful feedback following your most recent stay with us. Thank you very much for choosing our hotel for your ski holiday. We had immensely glad to know that you had an enjoyable stay with us and we had been a part of this experience. Your comments to the hotel, our staff and services is highly valuable and motivated to continue and excel in the services we have to offer to our guests. We hope to welcome you back 2020 winter season. Regards, Mart Trinidad Hotel Manager
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We stayed at the Vale for 7 nights and found the accommodation and staff great. The room was lovely with everything you needed and the front desk and concierge staff, while mainly all Aussie, were professional and courteous. The location is fantastic, walk out the door and step onto a lift and head up the mountain. The lockers for your snow gear are convenient and were never too crowded and busy when we used them. We were initially disappointed about not having a ski valet service, but this set up was perfectly fine, easy to use and suited us well. Our impression of our stay however is marred by the attached restaurant and the unprofessionalism of how its run. Granted we didn’t have to dine at the restaurant if we weren’t happy with it, but our accommodation included breakfast so we kept eating there since we’d already paid for it and they did have lovely coffee. However, you are only allocated 2000 yen per person for breakfast and the big breakfast costs 2100 yen and a coffee is 500 yen. So if you order a drink with your breakfast, you are most likely going to have to pay extra. Our main issue is with the seemingly lack of management in the restaurant. All the staff were friendly enough but it seems to be a place for non-working staff to hang out and goof around with the working staff to the detriment of the customers who are left waiting to get a table, order, get cutlery your food or even settle the bill. Non working staff are walking behind the counter and in and out of the kitchen and it’s just so unprofessional. I would advise against sitting at the high tables since you get a view into the kitchen where the ‘chefs’ are not in any sort of uniform, just wearing their dirty looking shirts, cargo pants and baseball caps which they regularly take off to wipe their brow or smooth their hair back. If that wasn’t unhygienic enough I also saw them scooping out the granola from one bowl to put into another bowl with their bare hands and then later saw them lick their fingers after popping something into their mouth to eat.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 21 Jan 2020
Dear SamanthabT3169RA, Our appreciation for you, taking the time in sharing your feedback. Please accept my heartfelt apology as I am truly saddened that your dining experience was tainted by such disappointments, We do work hard to deliver an exceptional guest experience and take it personally when we fall short. Please know that we have shared your constructive comments with our service partner at the restaurant for their immediate action. Professionalism, food quality and service standards are our highest priority. Your comments had been well taken and will be investigated and actioned upon. If you give us a chance to earn back your trust, We can assure you that we will do our utmost to give you the great experience that so many of our guests have grown so fond of. Regards, Mart Trinidad Hotel Manager
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We travelled to Niseko as a couple in Feb 2020. This was our first time in Niseko and didn't know what to expect.
pros: The service at this resort is EXCELLENT. they picked us up from the welcome centre (that we didn't expect) and they also have a car to send you to the welcome centre. The staff are mainly foreigners who speak really good English. Special shout out to Jean from Malaysia for helping me plan a surprise dinner on valentine's day for my boyfriend and also arranging sparkling wine and chocolate in our room, It was soo good and my boyfriend was absolutely surprised! Thanks so much for your help!
The onsen in the hotel was nice, really posh looking. There's also free laundry and a ski locker room in the basement.
The room were HUGE. we stayed at the basement level room and it was so fancy, there was a sofa, dining table, kitchenette and the stone tub was such a luxury.
the resort also has it's own ski equipment rental shop and it's really right at the base of the slopes. There are also a lot of restaurants and seico mart within walking distance of the hotel (like a 5mins walk)
cons: the outdoor pool facing the slopes is really small and not what i expected.
The breakfast was also quite bad, i had the waffles with bacon, the waffles were extremely hard and dry. We were the second customers in the restaurant but our food still took about 30mins to arrive.
overall i would recommend this resort, it was great!
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Date of stay: February 2020
Value
Cleanliness
Service
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Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 26 Feb 2020
Dear Weemaflintstone, Thank you for choosing The Vale Niseko for your holiday. It is our pleasure to have you with us. We appreciate your praises and commendation and will surely share them to the whole team. With regards to the breakfast, we have shared this to our service partner and will surely look into improvements. Thank you once again for taking the time in sharing your feedback. We are looking forward in welcoming you back in the near future. Mart Trinidad Hotel Manager
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The staff are all too young and seems like interns from school just having their holidays. Some of the staff could be very impolite, esp. there is one from reception has an attitude and she was rude. I would never come again unless no rooms available at Aya - the price range is within the same band however services at Aya is far more professional.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 15 Feb 2020
Dear Sarahmak2020, Thank you indeed for taking the time to send your review and thank you again for visiting The Vale Niseko. Although your experience exceptionally isolated from many favourable reviews we receive on staff service we fully embrace your feedback constructively and internalize to grow and improve. Best wishes, Mart Trinidad Hotel Manager
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This was our fifth consecutive year at Vale in January. Like every other year, the hotel and its staff were excellent. The restaurant has in the past also provided good service and a good menu. This year was very different, and very disappointing, to put it mildly. Staff in the restaurant were plainly untrained and treated the restaurant as a place to spend their own spare time. What service there was appeared to be provided only grudgingly. We were astonished that having paid months in advance for breakfast included, we were informed on the first morning that we would have to pay for anything in excess of 2,000 yen per head - which effectively meant it was impossible to have a proper breakfast without paying more. We have paid in advance on the same terms every other year without being 'ripped off' in this fashion. Our only disappointment with the hotel was that they were not prepared to intervene, yet it was with the hotel that we had booked and paid well in advance on terms that included breakfast without any qualification. We are going back in 2021, but we will need persuading that things will change dramatically in the restaurant if we are to return to Vale. We never ate there, apart from breakfast, unlike previous years when we enjoyed many lunches and evenings with very friendly and competent staff, and good menus. The far better service and food at Aya this year may be the decisive factor when we come to book next year's accommodation.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 26 Feb 2020
Dear rjj72020, Thank you indeed for taking the time to send your review and thank you again for visiting The Vale Niseko. We fully embrace your feedback constructively and internalize to grow and improve. I want to assure you that next season we are approaching the breakfast service and set-up differently and more importantly guest experience will be improved. Regards, Mart Trinidad Hotel Manager
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We stayed at The Vale for a weekend in March 2021. It was quiet because of the lack of overseas travelers (Covid times), but all the facilities were excellent and we could enjoy every part of our stay.
We have a 3 year old and a 1 year old, so the apartment was perfect for us to balance eating out and cooking for ourselves. It was a great size and everything was easy to use and safe for the kids. The washer/dryer inside the apartment was so convenient for kids too. (And the huge stone bath was a highlight for them too!)
Staff were very friendly and spoke Japanese and English, and The Vale is within walking distance of ski slopes/rental/cafes and restaurants - which was great as our 3 year old was hitting the slopes for the first time.
The hotel also has its own restaurant, onsen and outdoor pool facilities - so it’s a great balance of convenience and independence.
All around recommend.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I dined at the attached restaurant of the hotel and was treated very well by the restaurant staff and subsequently requested the reception staff to book myself and my two young children a cab back to the Hilton (another nearby village). Meanwhile it is below 7 degrees Celsius outside. They declined, provided me a bus timetable and advised me taxis were only guaranteed for hotel guest bookings. So we subsequently were forced to wander outside for a solution. This is probably and highly likely the worst customer service and Japanese care I have ever experienced after travelling all over Japan over 15 years including staying at many other potentially better ski resorts.
Appalling given that we were well paying guests of their restaurant.
Seriously dissapointing. Clearly the foreign ownership or management is ruining these places.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 2 Jan 2020
Dear Hendo3008, Thank you for taking the time to leave a review and we are always looking to improve our customer service. Unfortunately Taxi service within the Hirafu Area only accept our service from hotel guests, this is due to us having to provide their room number and the guest agreeing to 100% cancelation charge. We do give out the shuttle timetables and allow the general public to use our telephones to call the taxi companies themselves. I am very sorry if you did not feel this was good enough customer service, however this is the taxi companies policy and not ours. We hope that you had a safe onward journey from Niseko. Kind Regards, Jodie and The Front Desk Team
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My friend and I had a fabulous stay at The Vale. The staff were extremely friendly and helpful- front desk staff and concierge suggested great restaurants for us. Special mention to Ben (in the hotel restaurant) and Finn (driver) who both took special care of us. Rooms and amenities were fantastic, ski in/ ski out is the only way to go and the ski shop staff made sure we had the right gear. The location of the hotel in comparison to the bars and restaurants in the Village was fantastic. Free and convenient laundry facilities a bonus. We will definitely be back.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 23 Jan 2020
Dear Lynne H, Thank you for choosing The Vale Niseko for your holiday. It is our sincere pleasure to have you with us. We truly appreciate the amazing feedback you have shared and pass along your appreciation to Front Desk, Concierege and our entire team as it is feedback such as yours that provides motivation to continue delighting our future guests. Lynne H, thank you once again for sharing your moments with us and we look forward to welcome you back to Niseko for another unforgettable experience. Regards, Mart Trinidad Hotel Manager
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As we had a long drive in snow storm to arrive in The Vale and check-in was fast and easy with everything ready. Staff was really helpful in unloading and helping to park our vehicle. We had the studio apartment and we absolutely loved it, especially the bathroom as the modern Japanese decor was really beautiful with all amenities provided. Bed was king sized and comfortable. The kitchenette had all the basic utensils. And the hotel location fantastic near the ACE Family ski lift. The Vale was also near the restaurants and super marts all is walk able distance.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 15 Feb 2020
Dear Ingjie2017, Thank you for choosing The Vale Niseko for your holiday. It was our sincere pleasure to have you with us. We appreciate the amazing feedback you have shared and pass along your appreciation to the entire team. Ingjie2017, thank you once again for sharing your experience and we look forward in welcoming you back next season. Best wishes, Mart Trinidad Hotel Manager
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I have been before to Niseko in 2019 and knew this Hotel would be good because of its location, ski in ski out, which it was. The rooms were lovely well furnished and modern. Unfortunately, the restaurant part of the Hotel which is run by a different entity didn't have the same high standards, the food to be fair was fine, although running out of a product and substituting it for something else hoping the customer didn't realise is not on. In essence, the staff (not all ) were unprofessional on many levels, seemed to want to have fun rather than concentrate on the customer's needs ( can only stem from the top ) they were on their holiday too it seemed. Breakfast took way too long on a morning on average 40 min. not ideal when you want to nip down for a quick bowl of cereal in 5 min and be off, definitely think from a customer's point of view buffet-style works better, you can have as little or as much as you want. Would I stay here again, definitely maybe, hope there some improvements for next year.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheValeNiseko, General Manager at The Vale Niseko
Responded 24 Jan 2020
Dear MiffmOff2016, Thank you for taking the time to share your valuable feedback, as truly we appreciate such comments in the effort for self improvement. Obviously, I was deeply saddened to hear that you did not enjoy your stay primarily down to the food quality and the restaurant service. Do know that we have already shared these comments to our service partner at the Vale Bar and Grill and will be actioned upon swiftly. Thank you very much for thinking of coming back and the letdown have deter you for returning next season. We will strive for improvements and make sure not to disappoint. Once again my sincere apology for our regretful shortfalls. Regards, Mart Trinidad Hotel Manager
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The rooms are fine and you have a window but you have no view except up on a steep angle. You get no noise from the ski locker area. We did not get a discount over the other rooms for these lower level rooms and did not know before hand that they had no view, but we booked the hotel via Travel plan ski who I do not recommend.
Hi there, i didn't try the hotel breakfast. i went over to nearby cafe for breakfast. And if you are driving, groceries shopping is around 10mins drive.
There's many restaurants and cafe around the vale, location is good as it's within walking distance.
There are more places to choose from in the Kutchan-cho area.
PRICE RANGE
HK$1,612 - HK$12,443 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vale niseko hotel kutchan-cho
LOCATION
JapanHokkaidoAbuta-gunKutchan-choNiseko Onsen
NUMBER OF ROOMS
72
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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