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166-9 Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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Traveller (102)
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Panoramas (9)
Room & Suite (282)

About

#10 of 23 hotels in Kutchan-cho
Location
Cleanliness
Service
Value
Travellers' Choice
The Vale Niseko is nestled in the heart of Hirafu Village in a prime ski-in, ski-out location. Spacious and luxurious interiors complement fantastic onsite features, including a family-friendly restaurant, natural onsen, heated swimming pool and ski shop. This award-winning hotel is comprised of of 49 apartments with a mix of resort rooms and one, two, and three bedroom apartments - eight of which boast private onsens. A three bedroom Penthouse on the top floor includes a onsen on the heated deck, which offers uninterrupted views of stunning Mt Yotei. The Vale Niseko has become synonymous with luxury in the town of Hirafu, and its exceptional service standards and unbeatable location ensure guests will want for nothing during their visit to powder heaven.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Skiing
Babysitting
Children Activities (Kid / Family Friendly)
Ski In / Ski Out
Wifi
Hot bath
Heated pool
Concierge
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Centrally Located
Languages Spoken
Japanese
268Reviews10Q+A67Room tips
Traveller rating
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Popular mentions
jkhudson wrote a review Sep 2020
New York, NY3 contributions12 helpful votes
Like many posters here, we are having a horrible time getting a reasonable resolution to the fact that there is a GLOBAL PANDEMIC and Japan has closed their border indefinitely!! One of us is immune-compromised too!!! We even asked for a credit, because we'll come next year, but they are refusing to work with us. It's so short sighted.
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Date of stay: September 2020
2 Helpful votes
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Hugo C wrote a review May 2020
2 contributions3 helpful votes
Just gave us the option to change reservation until October which makes no sense as things will not be normal then and also no ski season which was why we chose it in the first place... ANA airlines and rest of hotels did the right thing except them. It is a shame as when the time comes to go to Niseko we will stay someplace else.
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Date of stay: May 2020
Value
Rooms
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3 Helpful votes
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tjg wrote a review Apr 2020
Singapore, Singapore1 contribution5 helpful votes
Obviously the Coronavirus has caused unprecedented disruption around the world. Most business are generally understanding when it comes to dealing with cancellations or postponements. Not these guys. No refund whatsoever - not even partial. Complete refusal to consider deferring or rescheduling the booking into the next ski season. Rude emails. What a terrible, terrible experience. It’s difficult times that tell you all you really need to know about a business and it’s values. Shocking from them. Boycott this hotel.
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Date of stay: February 2020Trip type: Travelled with family
5 Helpful votes
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82kvrigan29928 wrote a review Mar 2020
Singapore, Singapore5 contributions16 helpful votes
People I've known loved it over the years, myself included BUT this time, due to Covid-19, our flight was cancelled by the airline and the hotel backpedaled on our available options in line with the news updates! from delaying dates to 2021 to current year 2020 to just Summer 2020 (where Summer on their T&C states 1 May - 22 Nov), we were told until 31 October?! Also, they have ghosted us when we queried on their heavily promoted guests' well-being versus curt e-mail exchanges! You will see that their polite responses are only for the WorldWideWeb.. very different in personal e-mails. We mentioned that their "flexible" options were in their favor as summer there is hotter than our country and our purpose was to snowboard.. however, given that we have only till end of October, were we supposed to ski on dry ground/ grass? Silence. As what 1 reviewer on Fbpage mentioned.. they just ghosted his e-mails when BEFORE his crisis, there was a steady stream of replies. Lack of contingency plans... which they only posted AFTER Hokkaido's state of emergency.. but failed to address for over a week - we were told it's absolutely safe, Attested that infections are Very. very. few.. Also, they have tried to delete comments on their FBpage too. Their Gold standards advertized on their Nisade page is never about You in mind. only your monies. When it is mentioned the response was unexpected from a lux brand, considered it's on average $1500/night.. the reply from their general manager was.. "Nisade is NOT a conglomerate business such as..." that's it. It was SO PAINFUL..No regards for guests' well-being hit by disasters/in crisis. Shocking! In fact, other rigid japanese managed hotels who understood our flight was cancelled, actually offered us a refund. Our friends booked at other luxury hotels in the area were offered compensation too. Money aside, one may argue its the guests' fault. However, for those conscious of environmental/ social impact of purchase decisions from brands that resonate with personal values, do consider embracing the true ethos of social luxury. For the exorbitant price matched here with an incompetent team as highlighted by other reviewers who mentioned seasonal travelers are hired to cover duties and they have admitted to this in their response to that reviewer in Tripadvisor... All one needs to do, is FILTER the Average/ Poor / Terrible reviews to read through how guests are being treated especially during a crisis... like a victim from the 2011 Tsunami earthquake crisis.. he named the CEO who basically responded that they're still in operation.. his choice as policies remain enforced. .. Also, make sure to read every bad review on their FB. Please everyone, read the Terms and Conditions link which you will receive on your payment receipt e-mail.
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Date of stay: February 2020
Service
10 Helpful votes
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Chrispeebacon wrote a review Mar 2020
1 contribution4 helpful votes
For the price overall a disappointing experience I would like to share with you that they did not disclose - There is no thermostat in the rooms. So in order to get the room where you want it to be either you have to open up the window and let the cold air in or turn on the hot water in the shower to let the steam and hot air in. A not so fun balancing act for 12 hours a day for nine days - There is no speaking English channels on the TV!!! What?? I travel the world all the time and never had this issue ever at any hotel I guess they opted out to pay for those? 🤷‍♂️ - We ordered a car from the front desk to take us to the airport they charge us extra for a bigger car ( we had a ski bag). the car that showed up was very very small my girlfriend had to sit on my lap the driver couldn’t see out with all our gear in the car. very dangerous!!! The hotel had attitude when I asked for a refund and they only refunded 5% of the total cost. Make sure you see the picture of the car!!! Our ride was at six in the morning and had no other alternative! The really screwed us. On the bright side the Hotel food is good! Best of luck to all but I wouldn’t go back FYI And most of the Lifts are over 50 years old
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Date of stay: February 2020Trip type: Travelled as a couple
3 Helpful votes
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PRICE RANGE
US$194 - US$401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vale niseko hotel kutchan-cho
LOCATION
JapanHokkaidoAbuta-gunKutchan-choNiseko Onsen
NUMBER OF ROOMS
72
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Frequently Asked Questions about The Vale Niseko
Which popular attractions are close to The Vale Niseko?
Nearby attractions include Niseko Kids Club (0.05 km), Mick's (0.09 km), and Boot Solutions Niseko (0.2 km).
What are some of the property amenities at The Vale Niseko?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Vale Niseko?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Vale Niseko?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at The Vale Niseko?
Yes, free parking is available to guests.
What are some restaurants close to The Vale Niseko?
Conveniently located restaurants include Bombay Sizzlers, Kamimura Restaurant, and Bar Gyu.
Are there opportunities to exercise at The Vale Niseko?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at The Vale Niseko?
Yes, laundry service and self serve laundry are offered to guests.
Does The Vale Niseko have any great views?
Yes, guests often enjoy the mountain view available here.
Is The Vale Niseko accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.