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204-27 Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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Room & Suite (23)
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About

#7 of 22 hotels in Kutchan-cho
Location
Cleanliness
Service
Value

See why so many travellers make The Maples Niseko their inn of choice when visiting Kutchan-cho. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travellers like you.

Rooms at The Maples Niseko provide a kitchenette, and getting online is easy, with free wifi available.

In addition, The Maples Niseko offers an on-site restaurant, which will help make your Kutchan-cho trip additionally gratifying.

While in Kutchan-cho be sure to experience local tempura favourites at Ezo Seafoods Oyster Bar, Yukitei Niseko Restaurant, or An Dining & Cafe Bar.

During your visit, be sure to check out a popular garden like Mishima's Shibazakura Garden, which is a short distance from the inn.

At The Maples Niseko, your comfort and satisfaction come first, and they look forward to welcoming you to Kutchan-cho.

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Property amenities
Free High Speed Internet (WiFi)
Wifi
Hot bath
Children Activities (Kid / Family Friendly)
Ski In / Ski Out
Concierge
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Safe
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
97Reviews5Q+A25Room tips
Traveller rating
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fujailuk wrote a review Mar 2020
Hong Kong, China1 contribution
The Maples is a very nice place to stay in for a ski trip in Niseko Excellent location in middle-upper hirafu extremely helpful and polite staff easily access of convenient store and drug store (just on the opposite side of the street) although there is no in-house onsen, but there is one just next to it
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 27 Mar 2020
Dear fujailuk, Thank you very much for your kind review We hope to see you soon in your next Winter holiday Regards Loren
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Philip F wrote a review Mar 2020
3 contributions1 helpful vote
6 of us stayed for 7D6N. Great view from the apartment. We booked the ski view and were put on the 5/F. Can't complain much about the apartment. Front desk staff was not up to standard unfortunately. Not the friendliest bunch. Ski on and out is awesome. Ski room is bar none. Really good location. Improvements, if you offer shuttle to Annupuri or MaxValu at Kutchan that would be awesome. Chalet Ivy across the street offers that. Downside, no bath tub. No onsen. I would still recommend Maples to friends but would love to see the improvements being looked at. Thanks
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 17 Mar 2020
Dear philipfH1821UK, Thank you for your feedback We have been in line with our advertisement, that the Maples Niseko does not have Onsen/bathtub facilities. However, Onsen option is available during walking distance from Maples Niseko. It is very close by next door We are sorry that you found our service desk is not up to your expectation, we will pass this to our training manager for any improvement and we shall pass your feedback to management about the extensions drive Please kindly check our sister properties called Kozue and Terrazze that they are included personalized concierge services which they will be on standby for you for such drives request Regards Loren
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Paulchan814 wrote a review Mar 2020
Hong Kong, China2 contributions6 helpful votes
I cannot believe the Maples are taking the safety of the customer as last priority. We were there end of FEB, 2020 and suddenly the Japanese govt declare Hokkaido in the state of emergency during our stay.  The hotel shorten the operation hours immediately to protect their staff. We are experiencing extreme stress given the rapidly change and the poor handling with the princess cruise situation in Yokohoma. So, we decide to leave a day early.  We asked the hotel for a refund or credit stay for future. The management say the situation wasn't too bad, and the attitude from the front desk manager was rude. Many hotels are waiving to all the change in this situation. It is because they care about the safety of the customers and their reputation. Extremely disappointed.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 17 Mar 2020
Dear Paulchan814, Thank you for your feedback We would like to take this opportunity to explain the changes in operation hours. There is a couple of day notice beforehand and the DOB is from 1st March which Niseko resort has entered the Spring operation hours. Fret not that even though it is a limited front desk service hour we are giving guest services a number one priority via staff standby 24hrs still which we believed it is clearly stated in the letter that is given to all guest in the house About the Yokohama incident with Hokkaido the state of emergency, this is an irrelevant case. However, if it shall create huge uncomfortable distress that leads to cutting short a day travel trip. It is the individual decision that is not related to the Maples Niseko stays We are sorry that you found our booking T&C is majorly strict as we have stated that in our reservation email before the guest makes the deposit / full payment to confirm the stay with us. We do also highly recommend guest to purchase travel insurance in case such inconvenience incident happened during the trip Regards NISADE Management Team
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Josephine M wrote a review Mar 2020
Hong Kong, China45 contributions36 helpful votes
Great location, ski in ski out and personalised shuttle service around Hirafu. Our room has 2 bedrooms and plenty of space. The kitchen well equipped. Modern decoration. Everything was clean and new. We love the apartment. There is also a Rhythm counter at the hotel lobby which is an added convenience. The maples is also very near ski schools and just next to the Family Run. The dry room and the lockers are new and well maintained. Good room, good service and good location. I love everything about it.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 8 Mar 2020
Dear josephinem149, Thank you very much for your kind reviews We are so happy to hear that you enjoyed your stay with us in the Maples Niseko Hope to welcome you back in Niseko next winter Regards Loren
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Lim L wrote a review Mar 2020
20 contributions3 helpful votes
The Maples was located around the middle of upper Hirafu Village amidst restaurants and shops. The nearest supermarket, Hirafu 88, was just across the road. Lower Hirafu Village's restaurants were also within walking distance albeit further which was not an issue because complimentary car lift was provided before 10:00 PM to and from restaurants within the Hirafu Village. The best part was that it was a true ski-out and ski-in unlike Ki Niseko which I stayed in previously, a ski-in, but not a ski-out because you had to walk out to the nearest ski lift which was located on higher grounds. The staff at The Maples were responsive and friendly, which really helped when assistance was needed. The studio apartment on the 6th floor was spacious and well-appointed with a fantastic view of the ski slopes and trees - I kept the blinds drawn open at all times and woke up with the sunrise; it was just so irresistibly beautiful especially after a snowfall which was quite regular in Niseko. Loved the absolutely no-hands toilet, which had a sensor-activated cover, heated seat, and cleaning, drying and self-flushing features. The portable air humidifier was much appreciated because the heating was extremely drying. Unfortunately, the apartment was not cleaned everyday, so had to make my own bed and clean after myself for 2 days before the cleaning service was scheduled. There were no hand towels; the face towels doubled up as hand towels. Also, for some reason, The Maples being a higher end accommodation, no hand or skin moisturiser was provided. As it was extremely dry and cold - bring plenty of your own if proned to skin dryness due to the weather. The ski room was conveniently located at the basement floor and opened out onto the ski slope. There was no ski valet, so had to take care of my own gears with an allocated ski locker which was fine because it was not like a ski valet would help me wear my ski boots. Ski room was well laid-out with a worktable to tune gears and toilet which was really convenient if you need to answer the implacable call of nature before you ski out instead of running back up to your room. The Maples made up for its lack of ski valet with an excellent concierge service that meticulously arranged almost everything from ski lessons and rentals to restaurant recommendations and reservations.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 8 Mar 2020
Dear Lim L, Thank you very much for your valuable feedback and kind reviews We will pass the note to our higher management level about the extra amenities that are mentioned And we are very glad that you have a great stay with us Look forward to welcoming you next season Regards Loren
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Jackson Turner wrote a review Feb 2020
Brisbane, Australia48 contributions5 helpful votes
The Maples Niseko was so many times greater then what I had imagined. For staters the rooms where much bigger then I would have thought, especially given the sizes of average room in Japan (tiny) - and we were in a studio apartment! They had a king sized bed, a dining and kitchen area, large walk in robe and a reasonable bathroom. I could not fault the bedrooms, it was like living in luxury. The staff were also fantastic, very helpful and friendly. Most speak great English so communication is never an issue. Down stairs they have locker rooms to store your snow gear as you are not allowed to bring it back to your rooms. I have to say that I was so impressed by the state of the locker rooms, as they are better then anything I have seen at other locations. Full sized lockers big enough for clothes plus multiple boards/skis. The rooms are warm and carpeted. Exactly what is needed for a hotel with direct assess to the slopes. The location of the hotel is in the Main Street at the Grand Hirafu area of the mountain, which is the biggest and most lively area of Niseko. Great place to stay if you enjoy eating and drinking out with plenty of variety. Access to the slopes is as easy as it gets, literally strap in at the back door and you’re already on the slopes. The hotel backs onto a green family run which has a quad chair at its base which can take you to all areas of the mountain. Honestly this hotel and our time at Niseko was the highlight of our trip. Certainly will be recommending this place to everyone, could not have imagined a better hotel. Online photos are accurate also!! 5/5
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 29 Feb 2020
Dear jpturner21, Thank you very much for your kind and enthusiasm feedback We are very glad that you have enjoyed your ski holiday with Maples Niseko We do hope to welcome you back in Niseko next year Regards Loren
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DSugg wrote a review Feb 2020
Shanghai, China9 contributions12 helpful votes
We stayed here for 2 weeks and everything was great. The staff try hard. Rooms are clean and modern. Ski Locker facility is great. coffee shop off lobby is great. having a kitchen was a bonus for quick breakfasts and when we got tired of restaurant food.
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Review collected in partnership with this hotel
Date of stay: February 2020
Room Tip: we had 2 different rooms. The 2nd floor room was a little noisy. try for a higher floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 26 Feb 2020
Dear Dsugg We appreciate you taking your time to write such a kind review. We are happy to hear you enjoyed your time here at The Maples and took advantage of our convenient on site cafe and ski lockers. We hope yo welcome you back soon. Kind regards, Mallory Front Desk Team
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Sandra867 wrote a review Feb 2020
Perth, Australia21 contributions5 helpful votes
Maples apartments are beautifully appointed with excellent fittings and decor. Service from staff during our stay was excellent. Having the ski lockers right near the slope makes it very easy to ski in and out. Ski side view is beautiful.
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Review collected in partnership with this hotel
Date of stay: February 2020
Room Tip: Ski side rooms 301, 302, M301, M302, 501, 502 are larger than the rest and the view is beautiful.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 26 Feb 2020
Dear Sandra867 We are happy to hear you found our staff helpful and provided you with a nice stay here at The Maples Niseko. Thank you for your positive review and we hope to welcome you back on any future Niseko stays you may have. Kind regards, Mallory Front Desk Team
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NQTravellerCNS wrote a review Feb 2020
Cairns27 contributions10 helpful votes
Great location, ski in / out and checkin service was very good. Disappointed we got allocated disabled room without prior knowledge. Bathroom has no storage/counter space, only space is over top of disability toilet/sink can easily drop things into the toilet. Toilet and shower all one wet area. Lighting over mirror in bathroom non existent Room had No wardrobe, or racks / space for bags. No shoe area that is normally beside the door in all other Japanese hotels.
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Review collected in partnership with this hotel
Date of stay: February 2020
Room Tip: Do not recommend room 119
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 26 Feb 2020
We are happy to have had the chance to welcome you to The Maples Niseko Thank you for taking the time to provide us with feedback. We are a relatively new property and are always looking for ways to improve. Hope to see you back in the Maples Niseko Kind regards, Mallory Front Desks Team
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Chris W wrote a review Feb 2020
2 contributions
Beautiful, very new, property situated on the beginners slope just uphill from the Ace Family Quad #1 meaning you have true ski-in/ski-out ability. The staff were fantastic, with the concierge on hand to give great advice on eateries in the area (and any other query you might have!). I stayed in a superior studio apartment and have seen reviews saying theyre very small - I personally found it more than adequate for two. It was very well appointed with a small kitchenette, big enough to mean we could make breakfast.. it would be challenging to make a 4 course meal though! I plan to return to Niseko and would definitely put The Maples as my first choice of accommodation
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 26 Feb 2020
Thank you for choosing The Maples for your Niseko Getaway. We are delighted to hear you enjoyed our convenient Ski-in/Ski-out facilities. Our concierge team works hard to stay informed on all things Niseko and are always happy to help. We will be sure to pass on your positive feedback to them and the rest of the team. We look forward to welcoming you again on your next snowy Niseko vacation. Kind regards, Mallory Front Desk Team
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PRICE RANGE
US$89 - US$169 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunKutchan-cho
NUMBER OF ROOMS
73
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Frequently Asked Questions about The Maples Niseko
Which popular attractions are close to The Maples Niseko?
Nearby attractions include Niseko Kids Club (0.3 km), Mick's (0.4 km), and Boot Solutions Niseko (0.2 km).
What are some of the property amenities at The Maples Niseko?
Some of the more popular amenities offered include free wifi, a hot tub, and kids activities.
Which room amenities are available at The Maples Niseko?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What are some restaurants close to The Maples Niseko?
Conveniently located restaurants include Bombay Sizzlers Niseko, Kamimura Restaurant, and Ezo Seafoods.
Is The Maples Niseko accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.