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204-27 Yamada, Kutchan-cho, Abuta-gun 044-0081 Hokkaido
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Traveller (53)
Room & Suite (8)
View from Room (5)

About

#9 of 23 hotels in Kutchan-cho
Location
Cleanliness
Service
Value
Travellers' Choice

See why so many travellers make The Maples Niseko their inn of choice when visiting Kutchan-cho. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travellers like you.

Rooms at The Maples Niseko provide a kitchenette, and getting online is easy, with free wifi available.

In addition, The Maples Niseko offers an on-site restaurant, which will help make your Kutchan-cho trip additionally gratifying.

While in Kutchan-cho be sure to experience local tempura favourites at Ezo Seafoods Oyster Bar, Yukitei Niseko Restaurant, or An Dining & Cafe Bar.

During your visit, be sure to check out a popular garden like Mishima's Shibazakura Garden, which is a short distance from the inn.

At The Maples Niseko, your comfort and satisfaction come first, and they look forward to welcoming you to Kutchan-cho.

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Property amenities
Free High Speed Internet (WiFi)
Wifi
Hot bath
Children Activities (Kid / Family Friendly)
Ski In / Ski Out
Concierge
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Safe
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
96Reviews5Q+A25Room tips
Traveller rating
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  • 3
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Popular mentions
QCH wrote a review Apr 2020
1 contribution5 helpful votes
Just like the complains from other customers, the hotel doesn't value customer safety as their first priory. They claimed that the area is safe to travel to even when the area issued emergency status. While other hotels in Japan understand our decision on not going and be able to cancel the trip for us, the Maples decided to just stand with their point and claim the situation is normal and there should be no problem in travelling over there.
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Date of stay: March 2020
5 Helpful votes
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fujailuk wrote a review Mar 2020
Hong Kong, China1 contribution
The Maples is a very nice place to stay in for a ski trip in Niseko Excellent location in middle-upper hirafu extremely helpful and polite staff easily access of convenient store and drug store (just on the opposite side of the street) although there is no in-house onsen, but there is one just next to it
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Review collected in partnership with this hotel
Date of stay: February 2020
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 27 Mar 2020
Dear fujailuk, Thank you very much for your kind review We hope to see you soon in your next Winter holiday Regards Loren
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Philip F wrote a review Mar 2020
3 contributions1 helpful vote
6 of us stayed for 7D6N. Great view from the apartment. We booked the ski view and were put on the 5/F. Can't complain much about the apartment. Front desk staff was not up to standard unfortunately. Not the friendliest bunch. Ski on and out is awesome. Ski room is bar none. Really good location. Improvements, if you offer shuttle to Annupuri or MaxValu at Kutchan that would be awesome. Chalet Ivy across the street offers that. Downside, no bath tub. No onsen. I would still recommend Maples to friends but would love to see the improvements being looked at. Thanks
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Date of stay: February 2020Trip type: Travelled with friends
1 Helpful vote
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 17 Mar 2020
Dear philipfH1821UK, Thank you for your feedback We have been in line with our advertisement, that the Maples Niseko does not have Onsen/bathtub facilities. However, Onsen option is available during walking distance from Maples Niseko. It is very close by next door We are sorry that you found our service desk is not up to your expectation, we will pass this to our training manager for any improvement and we shall pass your feedback to management about the extensions drive Please kindly check our sister properties called Kozue and Terrazze that they are included personalized concierge services which they will be on standby for you for such drives request Regards Loren
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Paulchan814 wrote a review Mar 2020
Hong Kong, China8 contributions6 helpful votes
I cannot believe the Maples are taking the safety of the customer as last priority. We were there end of FEB, 2020 and suddenly the Japanese govt declare Hokkaido in the state of emergency during our stay.  The hotel shorten the operation hours immediately to protect their staff. We are experiencing extreme stress given the rapidly change and the poor handling with the princess cruise situation in Yokohoma. So, we decide to leave a day early.  We asked the hotel for a refund or credit stay for future. The management say the situation wasn't too bad, and the attitude from the front desk manager was rude. Many hotels are waiving to all the change in this situation. It is because they care about the safety of the customers and their reputation. Extremely disappointed.
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Date of stay: March 2020Trip type: Travelled with family
3 Helpful votes
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 17 Mar 2020
Dear Paulchan814, Thank you for your feedback We would like to take this opportunity to explain the changes in operation hours. There is a couple of day notice beforehand and the DOB is from 1st March which Niseko resort has entered the Spring operation hours. Fret not that even though it is a limited front desk service hour we are giving guest services a number one priority via staff standby 24hrs still which we believed it is clearly stated in the letter that is given to all guest in the house About the Yokohama incident with Hokkaido the state of emergency, this is an irrelevant case. However, if it shall create huge uncomfortable distress that leads to cutting short a day travel trip. It is the individual decision that is not related to the Maples Niseko stays We are sorry that you found our booking T&C is majorly strict as we have stated that in our reservation email before the guest makes the deposit / full payment to confirm the stay with us. We do also highly recommend guest to purchase travel insurance in case such inconvenience incident happened during the trip Regards NISADE Management Team
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Josephine M wrote a review Mar 2020
Hong Kong, China45 contributions17 helpful votes
Great location, ski in ski out and personalised shuttle service around Hirafu. Our room has 2 bedrooms and plenty of space. The kitchen well equipped. Modern decoration. Everything was clean and new. We love the apartment. There is also a Rhythm counter at the hotel lobby which is an added convenience. The maples is also very near ski schools and just next to the Family Run. The dry room and the lockers are new and well maintained. Good room, good service and good location. I love everything about it.
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Date of stay: December 2019Trip type: Travelled with family
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Response from The Maples Niseko, Other at The Maples Niseko
Responded 8 Mar 2020
Dear josephinem149, Thank you very much for your kind reviews We are so happy to hear that you enjoyed your stay with us in the Maples Niseko Hope to welcome you back in Niseko next winter Regards Loren
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Previous
PRICE RANGE
US$167 - US$417 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunKutchan-cho
NUMBER OF ROOMS
73
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Frequently Asked Questions about The Maples Niseko
Which popular attractions are close to The Maples Niseko?
Nearby attractions include Niseko Kids Club (0.3 km), Mick's (0.4 km), and Boot Solutions Niseko (0.2 km).
What are some of the property amenities at The Maples Niseko?
Some of the more popular amenities offered include free wifi, a hot tub, and kids activities.
Which room amenities are available at The Maples Niseko?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What are some restaurants close to The Maples Niseko?
Conveniently located restaurants include Bombay Sizzlers, Kamimura Restaurant, and Ezo Seafoods Oyster Bar.
Is The Maples Niseko accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.