Should have been staying here but due to the Covid pandemic we could not travel, out of all the hotels we were supposed to be staying at on our trip to Japan “Always Niseko” had the most inflexible booking terms! Other tours and hotels either moved our booking or offed refunds. No refund, even when they emailed us to inform us that half the facilities we closed at the hotel and they had changed our room, look elsewhere in Niseko for a more friendly and welcoming establishment
Everyone was super caring to ensure our stay was the best it could be. Breakfast was yummy, Yuki was always available to take us to the slopes, and when my partner fractured his foot, everyone made sure we had all we needed. We felt super cared for!
I liked the location, the shuttle, the ski storage room, the breakfast buffet in general, the restaurant services in the evening, knowledgeable staff, the shower and toilet in the room. The coffee in the breakfast buffet was quite bad, I resorted to my own instant coffee. The smallness of the standard room was irritating, there was no place to store a hard suitcase, no table and proper chairs. When the only place where you can sit is your bed, it would be really nice to have a cover for the bed for daytime, but the hotel room does not have any. The mattress was too hard to sleep comfortably on the side and the duvet was way too warm. I asked the staff if I could have a thinner blanket instead of the duvet, but none was available.
We stayed for 10 nights while snowboarding in the area. Friendly and helpful staff through front desk, kitchen and shuttle busses! Awesome to get a full buffet breakfast each day. Free shuttle bus that runs regularly. Nice tidy room. Snowboard/ski storage by the main door. Board/ski tuning service by Rhythm in house. Drop off your kit after riding and pick it up in the morning. Awesome view of Yotei from our window. Easy walking distance to town if you miss the last bus, roughly 10 minutes to/from town. Could have done with more washing machines but not a major.
Hotel is about a mile outside of Hirafu village. Easy to walk in for dinner in the evening but too far in ski boots and carrying skis. The free shuttle bus to the slopes every half hour was excellent and really enhanced our stay. Very good breakfast and plenty of storage for skis and boots.