Should have been staying here but due to the Covid pandemic we could not travel, out of all the hotels we were supposed to be staying at on our trip to Japan “Always Niseko” had the most inflexible booking terms! Other tours and hotels either moved our booking or offed refunds. No refund, even when they emailed us to inform us that half the facilities we closed at the hotel and they had changed our room, look elsewhere in Niseko for a more friendly and welcoming establishment
Everyone was super caring to ensure our stay was the best it could be. Breakfast was yummy, Yuki was always available to take us to the slopes, and when my partner fractured his foot, everyone made sure we had all we needed. We felt super cared for!
I liked the location, the shuttle, the ski storage room, the breakfast buffet in general, the restaurant services in the evening, knowledgeable staff, the shower and toilet in the room. The coffee in the breakfast buffet was quite bad, I resorted to my own instant coffee. The smallness of the standard room was irritating, there was no place to store a hard suitcase, no table and proper chairs. When the only place where you can sit is your bed, it would be really nice to have a cover for the bed for daytime, but the hotel room does not have any. The mattress was too hard to sleep comfortably on the side and the duvet was way too warm. I asked the staff if I could have a thinner blanket instead of the duvet, but none was available.
We stayed for 10 nights while snowboarding in the area. Friendly and helpful staff through front desk, kitchen and shuttle busses! Awesome to get a full buffet breakfast each day. Free shuttle bus that runs regularly. Nice tidy room. Snowboard/ski storage by the main door. Board/ski tuning service by Rhythm in house. Drop off your kit after riding and pick it up in the morning. Awesome view of Yotei from our window. Easy walking distance to town if you miss the last bus, roughly 10 minutes to/from town. Could have done with more washing machines but not a major.
Hotel is about a mile outside of Hirafu village. Easy to walk in for dinner in the evening but too far in ski boots and carrying skis. The free shuttle bus to the slopes every half hour was excellent and really enhanced our stay. Very good breakfast and plenty of storage for skis and boots.
I recently stayed at Always Niseko with my partner for 10 nights. This hotel well and truly met all of our expectations. The bus service to the gondola was absolutely worth every cent to stay in this location and to avoid having to lug our ski gear up the hill to the lifts everyday. Buses were on time to the minute every day and we were even able to flag our driver down one night between stops as we were running late and would have missed the bus. All drivers were extremely helpful and friendly. We would purely stay at this hotel again to have the bus service available. Lovely clean and modern hotel with a great restaurant down stairs. Breakfast was lovely every morning but the dinner menu could use a few more options to mix it up. Our room was a great set up with plenty of storage to empty our suitcases and store cases out the way under the bed. Only downfall was the bed was quite hard and pillows were very flat and hard. Beautiful clean bathroom with plenty of room and storage. Handy tip: We hired our ski gear from Rhythm, great customer service and they also offered to drive us back to our hotel with our ski's once we picked them up. At the end of the trip we could return them to the Rhythm store at the hotel which was very convenient. Thanks again Always Niseko we will definitely be back oneday!! :) …
Rooms are clean, and spacious There's a board/boots room for your equipment, with a Rhythm outpost near the entrance (didn't know when we booked), which makes rentals a breeze if you coordinate through them. Shuttle runs every half hour. If you need to go farther than main niseko (Annupuri, Hanazono, Rutsusu), I would definitely consider a car rental. Great stay overall. Highly recommend. The staff is also multi-national and very helpful.
I rent 3 rooms, 412 , 423 , 414. Spend 5 days at the above hotel . It's quite new and we initially expected a happy stay over there. House keeper didn't exchange towels , didn't vacuum the floor , nor even collect the garbage. Trying to reflect this problem to hotel manager , he explained as follow , my fd didn't put towels on the floor , so they didn't exchange it. We explain to him that we felt that it's unpleasant to leave the towels at floor , instead we left them at basin. Secondly we asked him why nobody vacuum the floor as there is photo chips on the floor , he said they only use a stick roll to roll it if necessary. I asked what about nobody collect the garbage ? He then asked me to low my voice or he would kick me out from the hotel. I hv to emphasis that I never use any foul language. I ask him I already paid the hotel , does he has any jurisdiction to kick me out ? He said he is not deaf. He never apologize for the hotel mistake , nor for his rude behavior. Even under the epidemic crisis now , the hotel provide such a poor hygiene measurement. Totally unacceptable. For those who wanna rent any property under NISADE, pls think twice.…
Location is close to the main area, with an excellent shuttle service. The restaurant was very good- nice free breakfast daily, even had dinner and lunch there a couple times. Very good. Staff was knowledgeable of the area and everyone spoke good English! Really helped make our stay great!
Small, very clean rooms with good storage & lovely bathroom. TV had Netflix, but it took a few days to get it changed to English. The Shuttle service was fantastic, friendly, helpful drivers & always on time. Restaurant is a great spot for a drink and staff are great, but the menu is very limited so we only ate there once. The breakfast is great and varies slightly each day. The ski storage area is good & right near the shuttle, but it was often very full. The only bad point is the pillows are terrible! They are really thick but squash to nothing overnight. We slept on travel pillow & scarves to avoid waking up with sore necks & shoulders. (Mind you, our pillows in Tokyo we’re just as bad). I would have scored 10/10 but for restaurant menu & pillows.
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