We stayed five nights here in early February. Our room was comfortable and warm and the view was beautiful. Rooms have private washers and dryers and there is a drying closet located just outside the room. Staff are friendly and very helpful in organising transport, lift passes etc. The best part about the Setsumon though is its location - close to the lifts, amazing restaurants, the supermarket and the food vans.
Pictures are deceiving. If you are travelling with luggages (as most people are), be prepared to carry those luggages as you enter this place...when you reach your room, there will be more stairs to bring your luggages down to the living quarters. NO daily housekeeping & receptionist/front desk personnel is NOT available 24/7 so if you need toilet paper refill & the like, you'll have to wait after 2 days 😩 the price you pay for this place is NOT commensurate to the service you get. it does not even include breakfast 😫😫😫 unfortunately, there is nothing nice to say about this place.... 😫😭😫😭😫😭
We spent 2 nights here in early may. The reception people very welcoming and helpful. Room was amazing - cozy & fully equipped. Location was very good too. Not too far from the ski lift and the gondola. They allow free rental of dvds from the reception at the Vale. This kept us occupied at the room during rainy days. Note that they do have english channels on tv but limited options available. Special mention to Natasha. Warm, friendly ans Great with children. My kid liked the way she communicated and enjoyed being speaking to her. . It felt very genuine and since. Thanks, Tash.
Very convenient location which makes the trip even more memorable. The Setsumon is also close to all major ski shops and is a short walk to the supermarket to buy food and refreshments. Staff are very friendly and if you need help booking restaurants they can do that as well.
We stayed at the Setsumon for the first time. Our daughters had their own apartment which was connected to our apartment. The apartments are equipped with everything you need including a rice cooker. Everything was beautifully decorated and super clean. The service was very good, too. Both pre holidays and while we were there. The Nisade crew helped us with all our needs. The location of The Setsumon is Fantastic. Both to the posts and to the best restaurants in town it’s just a short walk. The complimentary bus across the street takes you to various points in Hirafu. We hope to be back soon. Thank you The Setsumon.