Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel

Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel

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Kids Suite
Room & Suite (144)
Restaurant
Dining (111)

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About

4.0
#1 of 6 hotels in Omachi
4.2 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Be captivated by the dynamic scenery at the ANA Holiday Inn Resort Shinano-omachi Kuroyon, perfectly positioned for rest and recreation in Omachi City surrounded by the Northern Alps of Japan. Stay in 73 newly refurbished rooms and suites designed for maximum style and comfort. Relax and unwind by the open fireplace after an adventurous day or enjoy a soothing soak in the naturally warmed hot spring bath. With no shortage of activities, shape your days around hiking, skiing, swimming, golf and sightseeing in this nature-rich destination. Parents and kids can enjoy action-packed family vacations with an abundance of kids activities and our Kids Eat Free program. Enjoy every season in the north western part of Nagano Prefecture, a convenient 90-minute Shinkansen ride from Tokyo, with easy access to Hakuba, Azumino and Kamikochi and the gateway to the famed snow walls of the Tateyama Kurobe Alpine Route.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Golf course
Children Activities (Kid / Family Friendly)
Kids club
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Shuttle bus service
Banquet room
Meeting rooms
Spa
Non-smoking hotel
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Minibar
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Romantic
Charming
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

2020 Taira, Omachi 398-0001 Nagano Prefecture
Name/address in local language
168Reviews15Q+A2Room tips
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Detailed Reviews
Elena wrote a review Mar 2023
Hotel's Favourite
5.0 of 5 bubbles
My son and I travelled around central Japan for 2 weeks and this hotel was our highlight. I wished we stayed here for a week.
It’s located in a beautiful setting and very tranquil. The hotel looks new or refurbished and we had an amazing view from our room.
Getting there : we came from Toyama , hired a car specifically to come here. However , my son leaves in Tokyo and we were advised on several ways of coming from Tokyo ( he would like to come back with his friends),
Food is fantastic , many options are from local produce and choices for fish / meet and veg . There are choices of fruits, even tea is not cheap teabags but rather chopped herbs.
Dinner was 6500 yen but we had a voucher from the reception and it was 5000 but excellent quality and choices.
You can go hiking , skiing or enjoy onsen.
Staff is amazing and there was nothing day wouldn’t do for you.
I had an accident on the ski slope and the hotel manager did everything I asked for and personally made sure all ok.
I think it’s a gem !!!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C wrote a review Nov 2022
Yokohama, Japan
+1
5.0 of 5 bubbles
Attractive design set among woods and with spectacular views of the Alps, the friendly and professional staff make an effort to welcome international travellers. English is spoken, signs and information are in English and the room TV’s have English channels! Rare in Japan.
My wife and I were in the area to run in a nearby marathon so made good use of the fabulous swimming pool and adjacent indoor and outdoor hot spring baths!!
We booked a corner premium room that was large, comfortable and had great views!
The breakfast and dinner buffets offered a variety of delicious international dishes. Excellent chef!
The many facilities to suit all ages were modern and clean.
All in all, brilliant, so I want to stay again someday!!
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Close to magnificent autumn colours if you visit late October!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
livresse wrote a review May 2017
SIngapore
4.0 of 5 bubbles
Set amidst a forest, this is a secluded onsen hotel with amazing facilities... they have a giant swimming pool, indoor and outdoor onsen, onsen for familities, gym, 3 dining locations.... hotel is definitely old, carpet and wall paper needing dire improvements. Rooms are sizable with attached toilets, no attached bath. View is great and air fresh. Recommended for 1-2 days stay where you would have some time to enjoy the facilities. We were just passing the night and it was a bit of a waste...
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Date of stay: May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from yuk_kai, インターネット予約担当 at Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel
Responded 13 Jun 2017
Dear livresse-sama, Thank you very much for staying at Kuroyon Royal Hotel. I'm full of sorry, reading the reviews from you. The room you stayed in this time was a room [with no bath with a toilet.] The peeled wallpaper was arranged to repair immediately. Over 80% of the rooms have a bath. There is no in high position as a room that you stayed this time, but there is also a spread of your room where you can enjoy views of the forest facing the golf course. If you look at the forest from a large glass window or terrace, you will be able to spend a wonderful time, such as meeting encounters with antelope. Please come again, and enjoy the delicious French or Japanese cuisine. We ara waiting for you to stay at our hotel again. Thank you. Internet booking Staff y_kai
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sherman k wrote a review Apr 2023
1.0 of 5 bubbles
Would give zero stars if possible.

Firstly, Hotel never state that bedding is by request only. We arrived to find that out Agoda booking for 3 nights with twin beds was not available.

Second, we reluctantly agreed to an "upgrade" the the modern Japanese Room for an extra JPY 22,000 per night.

However, we found out that the room did not even have air conditioning when it is spring at the moment.

I told the manager that as I was uncomfortable with the room provided and I refuse to pay the upgrade fee and to provide me with what I had paid for and the duty manager had the audacity to tell at me in the lobby.

I have stayed in hundreds of hotels in Japan and even a Dormy Inn is better than this Hotel.

Highly advice that you avoid this hotel

Oh the picture is what I had to make do with
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Avoid this hotel at all costs!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue wrote a review May 2016
Singapore, Singapore
4.0 of 5 bubbles
Very nice and friendly hotel before our Alpen Route trip next morning.
Staffs are very helpful despite unable to communicate well in English.
Dinner in French restaurant was good but quite expensive.
Very nice to have spa after dinner but water temperature was too high.
Just relax and prepare for the next day trip.
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Date of stay: April 2016
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from yuk_kai, Internet reservation at Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel
Responded 5 Jun 2016
Dear Sueng04, Thank you for your review. We are glad that you found our location to be ideal and of value, Thank you for choosing to stay with us and we look forward to your next visit. Warm regards
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Dan A wrote a review Oct 2014
Auckland, New Zealand
4.0 of 5 bubbles
We had a great stay here. Rooms were clean and well sized, staff were very friendly, and the breakfast was of good standard. The biggest factor however is the location, nestled amongst the mountains and on a golf course.....very tranquil and relaxing - much needed after time spent in some of Japan's bigger cities!
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Date of stay: September 2014
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isabella Tse wrote a review Aug 2017
3.0 of 5 bubbles
It's complicated when searching for the location from Googles. The easiest way to get there, is actually by getting local buses from the main station. They have no bathroom inside the actual guest rooms, while the public bath & onzen is available till mid-night. Somehow, their restaurants finish early, around 8pm... Noting much available around the area...
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Date of stay: June 2017Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kuroyon-royal, Internet reservation staff at Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel
Responded 20 Aug 2017
Dear 218isabellat-sama, Thank you for staying at "Kuroyon Royal Hotel". Thank you also review post. In our hotel, only one type of hot spring is "Kuzu-Onsen". For public baths and outdoor baths, hotel guests can use it until 12:00pm. The time in the morning is from 5:00am to 9:00am. And about hotel rooms, unlike your review content, all rooms are non-smoking. It's the location of the hotel, it's located next to a big artery road and it's in a very easy-to-understand place. The bus stop is in front of the hotel. Of the 73 rooms, 59 rooms are "with bath and toilet". Economy twin F type 14 rooms, there is no bath in the room. Restaurants in hotel, both French and Japanese cuisine are open until 9pm. The last order is at 8:30 pm. There are no eating and drinking establishments in the area where you can walk around the hotel. If you use a taxi and leave the city area of Omachi for about 10 to 15 minutes there are restaurants and bars that are open until late night. The taxi fare round trip to Omachi City will be about 7000 yen. There are several delicious shops in restaurants in Omachi. However, given the taxi charges, Personally, I think that it is better to use restaurants in the hotel. The restaurant at the hotel is not cheap at all, but you can enjoy delicious handmade dishes. It probably will not be that you lost it by eating. Japanese cuisine "Kicchou" it is better to reserve. French , you can eat without a reservation. (It is better to reserve busy seasons such as summer and year-end / new year) A la carte ~ course meal can be accommodated without reservation. We look forward to seeing you again. Thank you. Yuko kai,Internet reservation staff
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MTB4D wrote a review Apr 2017
Hong Kong, China
+1
5.0 of 5 bubbles
Highly recommend their excellent (6 stars) service.

I left my jacket in the wardrobe of guest room during my stay from Apr 17-18, 2017. After sending message to the hotel, I got their prompt reply and found my jacket. I requested their help to send back the jacket to me in HONG KONG and billing the courier cost to me. They said that they pay the courier cost without any problem.
Finally, I received the jacket by this afternoon.

Thanks again for their excellent service and prompt action.

I also enjoyed very much for the western style set dinner in the hotel. No wonder can have such a great dinner of western style at a Japanese hotel.

Will visit this hotel again!
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Date of stay: April 2017
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from yuk_kai, Internet booking Staff at Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel
Responded 2 May 2017
Dear Ma T-sama, Thank you very much for staying at Kuroyon Royal Hotel. I'm really glad that your jacket arrived safely. I am sorry,normally, we will not send you lost articles free of charge. We are delighted to have you glad with French cuisine dinner. Our hotel chef, was studying at the three-star restaurant in France. Cooking staff at our hotel will spend time and carefully prepare materials. Please come again, and enjoy the delicious French cuisine! We ara waiting for you to stay at our hotel again. Thank you. Internet booking Staff y_kai
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Jane j wrote a review Nov 2016
Brussels, Belgium
4.0 of 5 bubbles
We spend one night in the hotel. Comfortable rooms, beautiful onsen, great restaurant; excellent service, dedicated staff, located in front of the bus station (for JR pass holders). Great hotel after the Takeyama Alpine Route.

I didn't rate "Excellent" one reason: staff's poor English. I wanted to get information regarding the SPA (types of message; length etc...). As we were unable to communicate in English, I finally renounce to a massage.
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Date of stay: November 2016
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from yuk_kai, Internet booking Staff y_kai at Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel
Responded 19 Nov 2016
Dear Jane j-sama, Thank you very much for staying at Kuroyon Royal Hotel. I am really sorry for the inconvenience that the staff could not speak English. English! Tense and become, attitude will be, because ... you do not speak anything after all, it is a bad habit of many Japanese. Of course the staff will learn English, Guide pamphlet in your room, I will increase the English version. For example, I will try to make it easy to understand kind of massage and fee. Nothing is more serious than going to a foreign country and being unable to communicate with your words. This time, there was no really sorry. Thank you for your precious opinion. Thank you. Internet booking Staff y_kai
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mmeeff wrote a review Jun 2016
Singapore, Singapore
5.0 of 5 bubbles
Stayed here for one night in June. Very convenient to reach (bus drops off and picks up at a dedicated stop) and a great place to stop after (or before if coming in from Matsumoto side) traversing the Alpine route.

The hotel facilities are great, the onsen is good (multiple baths, different temperatures, including outdoors), and the staff very helpful (and spoke good English).

Dinner and breakfast was included during our stay, for which there were two restaurants: a Western/French style and Japanese style. We chose the Japanese (despite the lack of an English version of the menu) and were delighted with the meal. The food was outstanding, probably the best I have had in any restaurant in Japan, and the chef even catered for my vegetarian travel companion by making a totally custom meal (note we gave advance warning re: the dietary requirements).

Overall, one of the best hotels I have stayed in during visits to Japan, made more special due to the fantastic dinner, and highly recommended.
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Date of stay: June 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from yuk_kai, Internet reservation charge, at Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel
Responded 19 Jun 2016
Dear mmeeff, Thank you for staying in "Kuroyon Royal Hotel". Thank you for your review. The hotel is, from Omachi, Nagano Prefecture side,to enter the Tateyama Kurobe Alpine Route, nearest,is useful. Hot springs, there are indoor bath and open-air bath. And there is a family bath that can be chartered. "Cypress bath" in the indoor bath, the temperature of the hot spring has been kept at 37 degrees. Therefore, it is more than 20 minutes of the sitz bath, it is said to be good for health. Turn slowly to the hot springs in the child's sensitive to heat. Other hot spring is 42 degrees. Hot Springs is replaced completely every day, is what fresh "over flow". Staff can speak fluent English is not cage, but make an effort to be able to communicate. The hotel's restaurant is, there is a "French cuisine", "Japanese cuisine". "French cuisine", "Japanese cuisine" together, it is possible to order a look at the accommodation on the day menu. When it was possible If, "vegetarian" and "Allergy", please contact a few days before the check-in day. That way, you can create a more wonderful cuisine. Both of our hotel, "French cuisine", "Japanese food", "good cuisine craftsman" has aligned. Delicious cuisine of each season, is proud of our hotel. Thank you for choosing to stay with us and we look forward to your next visit. Best wishes, Kuroyon Royal Hotel Internet reservation charge
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Omachi, Japan
Contact Us, Thank you. “Kuroyon Royal Hotel” closed on the end of September 2019. After about half a year of renovation, it is scheduled to open as “ANA Holiday Inn Resort Shinano Omachi Kuroyon” in the spring of 2020. The end point of the Tateyama Kurobe Alpine Route when heading from the Toyama side toward Omachi is "Ogizawa Station". From Ogizawa Station, take a bus bound for "Shinano-Omachi Station" to "Omachi Onsenkyo". From Ogizawa Station, there is one bus every hour from 11:30 am to 5:55 pm. Please come with care.
JooliC asked a question Mar 2018
Singapore, Singapore117 contributions18 helpful votes
Is there a coin laundry available in the hotel? Or quick laundry service?
sherman k wrote a tip Apr 2023
2 contributions1 helpful vote
1.0 of 5 bubbles
"Avoid this hotel at all costs!"
Read full review
David C wrote a tip Nov 2022
Yokohama, Japan94 contributions17 helpful votes
5.0 of 5 bubbles
"Close to magnificent autumn colours if you visit late October! "
Read full review
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PRICE RANGE
HK$906 - HK$2,062 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
くろよん ロイヤルホテル
LOCATION
JapanChubuKoshinetsuNagano PrefectureOmachiOmachi Onsen
NUMBER OF ROOMS
73
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN RESORT SHINANO-OMACHI KUROYON, AN IHG HOTEL HK$1,538 (H̶K̶$̶1̶,̶9̶7̶6̶)

Frequently Asked Questions about Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel
Which popular attractions are close to Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel?
Nearby attractions include Omachi Dam (2.1 km), Omachi Mountain Museum (7.2 km), and Reisyoji (6.6 km).
What are some restaurants close to Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel?
Conveniently located restaurants include Tawaraya Hanten (Chinese Restaurant), Wachigai, and Buta no Sampo.
Are there any historical sites close to Holiday Inn Resort Shinano-Omachi Kuroyon, an IHG Hotel?
Many travellers enjoy visiting Jigatsuka Kofun (14.8 km) and Sakurazawa Ruins (15.0 km).
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