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Hard Rock Hotel Guadalajara

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Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan 45040 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (254)
Room & Suite (46)
Dining (17)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Guadalajara
Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 33 hotels in Zapopan
Location
Cleanliness
Service
Value
Travellers' Choice
The stage is set in Guadalajara for a destination hotel, unlike any other. Hard Rock Hotel Guadalajara brings VIP services & amenities like our Body Rock® Fitness Center, relaxing Rock Spa®, legendary Rock Shop®, and priceless memorabilia. Events will be an epic experience, with more than 7,000 square meters of edgy space inside the hotel and out in the fresh air. In partnership with Iconia Cubos, the hotel will also offer an exclusive mall center with a premier movie theater. Hard Rock Hotel Guadalajara will be Western Mexico’s premier place to live it up. Hard Rock Hotel Guadalajara is approximately 45 minutes from Guadalajara International Airport and 15 min from the historic city center. You’ll find some bars and dining options inside the hotel to choose from. Blow your mind with our iconic B.I.T.S. rooftop lounge and infinity pool in an impressive 360º view of the city; Discover an authentic rock-star style menu filled with local contemporary favorites and international cuisines at Sessions Restaurant and unplug for a while in a place where the music, art, nature and your favorite drinks and light bites are in perfect harmony at UTC-6 Lobby Bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Children's television networks
Valet parking
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Housekeeping
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
593Reviews6Q+A14Room tips
Traveller rating
  • 379
  • 79
  • 68
  • 34
  • 33
Time of year
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Popular mentions
Mariajose O wrote a review Aug 2021
Seattle, Washington444 contributions29 helpful votes
+1
I made 2 reservations and needed to cancel one of them. I arrived at the hotel and talk to the guy at the front desk, his name is Jose and he has the name NIRVANA under his name, I talked with him and ask that he help me canceling one of the reservations. He said No problem and that I will get a full refund. I trusted him and now I’m finding out that he lie, nothing was cancel, they said I was a “no-show” even when I spend the night before at the hotel. The rooms are nice and clean… there’s just the little issue that if someone is having sex on the room next door… You can hear EVERYTHING… I was traveling on my motorcycle, I travel to Guadalajara once in a while but for sure I won’t stay there again.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Avoid this hotel.
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Response from Alma Barron, Ventas at Hard Rock Hotel Guadalajara
Responded 2 weeks ago
Dear Mariajoseo953, Thank you for taking the time to share with us your comments about your stay. We apologize for the inconvenients you had that affected your experience. I am sharing your feedback to the departments involved so we can focus on the areas we need to improve in order to offer a better experience to all of our guests. We are sorry of not offering the amplified service that you deserved. Cordially, Alma Barron Director of Sales
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AJ wrote a review Aug 2021
Puerto Vallarta, Mexico58 contributions14 helpful votes
I travel often as a retired American living in Puerto Vallarta, I go to Guadalajara often and usually stay at the DoubleTree Hilton in Centro. I wanted to try something new so I tried the Hard Rock Hotel. I liked the bed, the roof Top pool and one employee buy the name of Francisco, Other than that, I did not like the Hotel and would not ever stay there again. 1. The staff when I check in and out were rude and unfriendly. 2. I hated their security staff. I along with my firend where asked a few times if we where guest at the hotel. When I went to the roof top pool there was nobody at the door but 20 minutes later a security staff member ran to me and asked me my room number and tried to question me. I speak no Spanish so he went and got somebody else. This Hotel was not what I expected,I spent over $14,000 pesos there.. Never again!
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Room Tip: A room away from the Train Noise !
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Response from Alma Barron, Ventas at Hard Rock Hotel Guadalajara
Responded 19 Aug 2021
Dear Rj12983, Thank you very much for taking the time to share with us your comments about your recently stay. Please accept our deepest apologies for the inconvenients you had that affect your experience at the hotel. At Hard Rock Hotel Guadalajara your feedback is very important because it helps us to focus on the opportunities areas we need to improve our sevice. We are sorry that we did not offer the amplified service you deserved and we did not make you feel welcome and special. I am sharing your observations to the departments involved to work inmediately to get better in our service so we can avoid the situation again. Cordially,
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jntb2021 wrote a review Aug 2021
1 contribution
Great location, but.. We chose the location specifically for the SkyPool and the first morning we woke up, a note of the door said it would be closed for our whole stay. It was:( Staff was otherwise great!
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Review collected in partnership with this hotel
Date of stay: July 2021
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Response from Alma Barron, Ventas at Hard Rock Hotel Guadalajara
Responded 11 Aug 2021
Dear Jntb2021, Thank you for taking the time to share with us your important comments about your recently stay. Please accept our deepest apologies for the inconvenient of our breathtaking pool. We are sorry that we could not delivered an amplified service during your stay due to this situation. We had to close it for maintenance because we want to assure that the area is in the best conditions for your stay. We hope to welcome you again and let´s keep rocking together! Cordially,
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Jerisco wrote a review Aug 2021
1 contribution
I actually extended my stay by 18 days because of how great this experience is. Thank you guys for making me feel comfortable like I would in my own home. In the breakfast restaurant on PA, Sara was particularly the one who made the stay worth it with her excellent customer service and her ability to make people smile while enjoying their first meal of the day.
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Review collected in partnership with this hotel
Date of stay: July 2021Trip type: Travelled on business
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Response from Alma Barron, Ventas at Hard Rock Hotel Guadalajara
Responded 4 Aug 2021
Dear Jerisco, Thank you very much for taking the time to share with us your important comments about your stay. We are so happy to know that you are having a unique and memorable stay with us and that we offering an aplified service. We appreciate very much your feedback because it helps us to focus and keep working every day to assure that our guests receive the best service and facilities. I am sharing with our rockers your comments and thank them for exceding your expectations. Let´s keep rocking together! Cordially,
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johnnyooo2021 wrote a review Aug 2021
Houston, Texas1 contribution
Excellent time. great weekend entertainment. great view from swimming pool area. Great customer service in the bar area first floor - very attentive and cordial. would definitely recommend to anyone going to GDL
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Review collected in partnership with this hotel
Date of stay: July 2021
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Response from Alma Barron, Ventas at Hard Rock Hotel Guadalajara
Responded 4 Aug 2021
Dear Johnnyooo2021, Thank you very much for taking the time to share with us your comments about your stay. We are so happy to know that you had a unique and memorable stay with us and that our rockers offered an amplified service. We appreciate your feedback due to it helps us to focus and keep working every day to garantee that our guests receive the best service and facilities. Looking fordward to welcome you again in our stage in a near future so we can continue rocking together! Cordially,
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PRICE RANGE
US$94 - US$134 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoGuadalajara Metropolitan AreaZapopan
NUMBER OF ROOMS
348
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Frequently Asked Questions about Hard Rock Hotel Guadalajara
Which popular attractions are close to Hard Rock Hotel Guadalajara?
Nearby attractions include La Gran Plaza Fashion Mall (0.9 km), Escape Rooms Mexico Guadalajara (0.8 km), and Sky Zone La Gran Plaza (1.1 km).
What are some of the property amenities at Hard Rock Hotel Guadalajara?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hard Rock Hotel Guadalajara?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Guadalajara?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Guadalajara?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Guadalajara?
Conveniently located restaurants include Los Arcos, Baires Fusion, and Agatha Kitchen Bar Guadalajara.
Are there opportunities to exercise at Hard Rock Hotel Guadalajara?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Guadalajara have an airport shuttle?
Yes, Hard Rock Hotel Guadalajara offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Guadalajara?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Guadalajara offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel Guadalajara?
The staff speaks multiple languages, including English and Spanish.