Quality is just not there anymore. We’ve stayed here twice last year and this year. Front desk staff is less than helpful. No urgency to help. General feeling of indifference. Do not stay in building 4 with hopes of an Ocean Front. You will see ocean but also the back of Hemmingways restaurant which is loud from early morning until late night. We requested Not to be in this building but we were. After an hour and 1/2 check in process to try to fix it and find something else we had to keep it. Options offered were worse and much more expensive. Our unit is 4202B. Kitchen is not so well stocked. Bedroom doors stick horribly. Front door sticks and is persnickety to open and lock. We will not return here for our trip next year. Towel stand guys are nice. Weight room and spa were adequate. The spa is a closet for an office and one 10x10 treatment room. Mattie my technician for a massage was good. Chair service from Hemmingways is spotty. See a separate review on Hemmingways. …
The front desk at this hotel has very serious customer service issues. Not helpful at all. But more importantly, the depth of attitude was incredible. I checked in our courtyard view room for two nights. There is no view. There were no towels or sheets or bed clothes for pull out. I spent the first night getting all the things that did not get put into the room. Each time I would go to the front desk, I felt like I was a burden to them. I checked with front desk before 7am to see about upgrading or moving rooms. They said that would be fine. I went to see new room at before 11 in the morning. It was unoccupied. Went back at 12. Not ready, 1, not ready. At 2pm asked for a supervisor. She was not available. Showed up sometime later. At this point after basically being harassed for a full 24 hour period, I decided to cut my losses. Remain in the room and get in with things.The room has a very small queen bed. Tight for two people. At nearly $500 a night, there are many other places on this island to stay. My suggestion is to view room before you book or check in. Or better yet, DO NOT STAY AT THIS HOTEL.…
Great family resort. Several pools (including a toddler one), great beach. Free Hobie cats, paddle boards, kayaks. Great snorkeling 25 min. walk down beach. We took our family of 12; stayed in 2 condos. Restaurant on premise is very good and not expensive. We brought lots of food. Customs form says up to $400/family. The tourist board says $50/person. Take it. 4 bagels in the IGA cost $9.95. Full kitchen and dishes, pots, etc. Quite a few families with young children, so there were a few crying babies, but mostly very quiet. Recommend renting a car if you want to venture out to restaurants. Cab from airport is $14/person. All rides are per person. The staff is really friendly and we found jotting down what you need on a note and giving it to desk brought quick results. There is a spa (didn't go) and a very nice workout room we used daily.…
This is our 2nd time at the Sands and I disagree with some of the comments about the units being in poor condition. Well, at least we were satisfied with our unit. Moreover, the front desk staff was outstanding. They made last minute accommodations for us and the concierge was very helpful. With all that said, the restaurant is just not good. We have been going to Provo for almost 20 years and the food quality has dropped over the last 5 years or so. We typically only eat breakfast or lunch there. But no more. Fish tacos were mushy. Fries were cold. All and all we very much enjoyed our stay at the Sands.
The sands was nice, but not as luxurious as they try to appear. The rooms are nice but somewhat worn and very in need of a refresh. Be aware that the 3 bedroom condo is false advertising; it is two separate 1 bedroom units with their connecting doors open. The 3rd “bedroom” is a small sitting area like you’d find for a 1 bedroom suite. It has no closet and no easy bathroom access. Worst of all, it doesn’t have a proper bed, they just unfolded a fold-out sofa. I could have saved a few thousand dollars by reserving a 2 bedroom condo if I’d known my youngest was going to end up on the couch either way. I will say the resort beach was gorgeous; it was clean and quiet, and there we usually enough lounge chairs. My kids loved hunting seashells in the crystal clear water. Their “heated” pool was not heated until our 3rd day, but once they turned it on it was a great temperature for all day swimming. The food at the onsite restaurant was excellent, although dinner reservations were definitely required. There are a number of shops and other restaurants within 10-15 minutes walk. Mother’s pizza was a hit with everyone, and Provence was excellent for a romantic date night. Overall, this was a beautiful island, and the resort was nice, but nothing extraordinary. If I return I’ll probably try a different resort.…
"Unless you book an ocean front room I think some of the courtyard view rooms might be just as good"Read full review
PRICE RANGE | €245 - €702 (Based on Average Rates for a Standard Room) |
ALSO KNOWN AS | sands at grace bay hotel providenciales, sands at grace bay providenciales, sands grace bay |
LOCATION | CaribbeanTurks and CaicosProvidencialesGrace Bay |
NUMBER OF ROOMS | 118 |
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