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The Sands at Grace Bay

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416 Grace Bay Road, Grace Bay TKCA 1ZZ Providenciales
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Traveller (2303)
360
Panoramas (83)
Pool & Beach (863)
Certificate of Excellence

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Certificate of Excellence
Perfect harmony on Grace Bay Beach, Providenciales Experience an earthly wonder of sand and sea at our 114-suite luxury resort on Providenciales, Turks & Caicos Islands, British West Indies. Family-friendly, yet ideally suited for romantic getaways and wedding celebrations, The Sands at Grace Bay offers a harmonious balance of home comforts and sublime Caribbean elegance - as well as a picture perfect location on the sparkling shores of Grace Bay Beach. If you are dreaming of a beach holiday in the Caribbean that gives you the flexibility of having your own fully-equipped suite while enticing you with fine dining, pristine grounds and sigh-inducing vistas, we look forward to welcoming you to The Sands at Grace Bay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Business Centre with Internet Access
Parking
Free internet
Wifi
Public wifi
Internet
Hot bath
Outdoor pool
Restaurant
Breakfast available
Poolside bar
Fishing
Meeting rooms
Spa
Concierge
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Safe
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
2,251Reviews250Q+A100Room tips
Traveller rating
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Popular mentions
Quality is just not there anymore. We’ve stayed here twice last year and this year. Front desk staff is less than helpful. No urgency to help. General feeling of indifference. Do not stay in building 4 with hopes of an Ocean Front. You will see ocean but also the back of Hemmingways restaurant which is loud from early morning until late night. We requested Not to be in this building but we were. After an hour and 1/2 check in process to try to fix it and find something else we had to keep it. Options offered were worse and much more expensive. Our unit is 4202B. Kitchen is not so well stocked. Bedroom doors stick horribly. Front door sticks and is persnickety to open and lock. We will not return here for our trip next year. Towel stand guys are nice. Weight room and spa were adequate. The spa is a closet for an office and one 10x10 treatment room. Mattie my technician for a massage was good. Chair service from Hemmingways is spotty. See a separate review on Hemmingways.
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The front desk at this hotel has very serious customer service issues. Not helpful at all. But more importantly, the depth of attitude was incredible. I checked in our courtyard view room for two nights. There is no view. There were no towels or sheets or bed clothes for pull out. I spent the first night getting all the things that did not get put into the room. Each time I would go to the front desk, I felt like I was a burden to them. I checked with front desk before 7am to see about upgrading or moving rooms. They said that would be fine. I went to see new room at before 11 in the morning. It was unoccupied. Went back at 12. Not ready, 1, not ready. At 2pm asked for a supervisor. She was not available. Showed up sometime later. At this point after basically being harassed for a full 24 hour period, I decided to cut my losses. Remain in the room and get in with things.The room has a very small queen bed. Tight for two people. At nearly $500 a night, there are many other places on this island to stay. My suggestion is to view room before you book or check in. Or better yet, DO NOT STAY AT THIS HOTEL.
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Great family resort. Several pools (including a toddler one), great beach. Free Hobie cats, paddle boards, kayaks. Great snorkeling 25 min. walk down beach. We took our family of 12; stayed in 2 condos. Restaurant on premise is very good and not expensive. We brought lots of food. Customs form says up to $400/family. The tourist board says $50/person. Take it. 4 bagels in the IGA cost $9.95. Full kitchen and dishes, pots, etc. Quite a few families with young children, so there were a few crying babies, but mostly very quiet. Recommend renting a car if you want to venture out to restaurants. Cab from airport is $14/person. All rides are per person. The staff is really friendly and we found jotting down what you need on a note and giving it to desk brought quick results. There is a spa (didn't go) and a very nice workout room we used daily.
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This is our 2nd time at the Sands and I disagree with some of the comments about the units being in poor condition. Well, at least we were satisfied with our unit. Moreover, the front desk staff was outstanding. They made last minute accommodations for us and the concierge was very helpful. With all that said, the restaurant is just not good. We have been going to Provo for almost 20 years and the food quality has dropped over the last 5 years or so. We typically only eat breakfast or lunch there. But no more. Fish tacos were mushy. Fries were cold. All and all we very much enjoyed our stay at the Sands.
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The sands was nice, but not as luxurious as they try to appear. The rooms are nice but somewhat worn and very in need of a refresh. Be aware that the 3 bedroom condo is false advertising; it is two separate 1 bedroom units with their connecting doors open. The 3rd “bedroom” is a small sitting area like you’d find for a 1 bedroom suite. It has no closet and no easy bathroom access. Worst of all, it doesn’t have a proper bed, they just unfolded a fold-out sofa. I could have saved a few thousand dollars by reserving a 2 bedroom condo if I’d known my youngest was going to end up on the couch either way. I will say the resort beach was gorgeous; it was clean and quiet, and there we usually enough lounge chairs. My kids loved hunting seashells in the crystal clear water. Their “heated” pool was not heated until our 3rd day, but once they turned it on it was a great temperature for all day swimming. The food at the onsite restaurant was excellent, although dinner reservations were definitely required. There are a number of shops and other restaurants within 10-15 minutes walk. Mother’s pizza was a hit with everyone, and Provence was excellent for a romantic date night. Overall, this was a beautiful island, and the resort was nice, but nothing extraordinary. If I return I’ll probably try a different resort.
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Response from Resort_Team, Guest Relations Manager at The Sands at Grace Bay
Responded 1 week ago
Thank you for your recent visit to Turks & Caicos, and for your kind words about our location and screened porches. We do apologize for any inconveniences you may have experienced and please note our rooms were recently updated in 2016, with more updates in 2019, and more coming soon planned for 2020. We do hope you will stay with us again to see the improved resort.
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Previous
I did not see anything that said you COULDNT. I brought my own snacks/drinks to the beach, so I think you'll be okay. They do have waitstaff that can serve you drinks on the beach as well. Enjoy yourself!!
1 vote
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Greetings, We're staying in a studio. Is it possible to borrow a blender during our stay? Thanks
We stayed in a 2 bedroom and had a blender. But, the resort is very accommodating. I would be pretty confident they could set you up with one. I would email ahead and ask to have one ready and waiting!
0 votes
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Re: Awful resort. The Sands is not a resort but a condominium project where many of the rooms and suites are in a rental pool. The rest are actual owners and real people. Thus is does not function as a full service resort. Just rooms and the beach.
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Hello, is there service on the beach? Bar or food?
Actually not any additional surcharges for drinks or food, just tips for the hard working servers that walk in the sand for 8 hours a day. The drinks are normal prices for any beach restaurant in TCI or for that matter anywhere in the Caribbean at a resort.
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Sands does have some snorkeling gear, if your serious bring your own as there is mostly for kids and novice. To the left on the beach about 25 minute walk down the beach is Coral Gardens. It is widely known and easy to find, look for the red markers in a circle as it protects the fire coral. It is a NAtional Park and just steps into the ocean, easy snorkel for kids and seniors alike. If you cannot walk that far take a cab to the Coral Gardens Hotel.....also great local Tex Mex resturant to eat and drink called Cafe Somewhere.
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12345650
"Garden rooms lovely, too. A screened porch is really nice. No elevators."
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"Old, Motel 6 Style, and Poor Sleep Quality"
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"Unless you book an ocean front room I think some of the courtyard view rooms might be just as good"
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"room 1301 was huge and quiet!"
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"Ask for ocean front if you want a good view of the ocean"
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12345620
PRICE RANGE
€245 - €702 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sands at grace bay hotel providenciales, sands at grace bay providenciales, sands grace bay
LOCATION
CaribbeanTurks and CaicosProvidencialesGrace Bay
NUMBER OF ROOMS
118
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Frequently Asked Questions about The Sands at Grace Bay
Which popular attractions are close to The Sands at Grace Bay?
Nearby attractions include Anna's Art Gallery (0.7 km), Princess Alexandra National Park (0.2 km), and Graceway Gourmet (1.1 km).
What are some of the property amenities at The Sands at Grace Bay?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Sands at Grace Bay?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Sands at Grace Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Sands at Grace Bay?
Yes, free parking is available to guests.
What are some restaurants close to The Sands at Grace Bay?
Conveniently located restaurants include Shay Cafe & Lounge, The Landing, and Lemon2Go Coffee.
Are there opportunities to exercise at The Sands at Grace Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Sands at Grace Bay?
Yes, laundry service and self serve laundry are offered to guests.
Does The Sands at Grace Bay offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to The Sands at Grace Bay?
Many travellers enjoy visiting Cheshire Hall Plantation (6.8 km).
Does The Sands at Grace Bay have any great views?
Yes, guests often enjoy the ocean view available here.