Huge disappointment, from A to Z unfortunately, with only a very few positives to report. Overall, the resort seems to be under a lot of economic pressure, due to low number of travelers, and that has unfortunately impacted services and business approach.
It started with the shuttle service, for which guests are being charged, that took almost 2 hours (instead of one) since after airport pickup other guests needed to be picked up from an oil palm plantation that was located in the opposite direction. They could have easily been picked up in advance, instead of having all other travelers driven 2 hours back and forth. Upon arrival I was informed that the resort made in error with my invoice - which I had pre-paid - now more than doubling my room prince. Not even a small discount was offered for an error totally beyond my control. I ended up paying 3 full extra nights that were ‘overlooked’ during booking.
Rooms are not up to standard. The most annoying thing is that the floor is shared with the adjacent bungalow and hence all movement, steps and everything else (!) happing next door is also felt in your bungalow half and vice versa. Zero privacy is the result. Food quality is average and over the Christmas holidays hordes of day tourists arrived, playing loud music on the beach and ruining any aspirations for a ‘getaway’ holiday in a ‘remote’ resort. Some days we sat on the back porch since loud day tourist groups occupied the main dining area. Not even the highly paying longer term guests were prioritized. We needed to pay for an expensive day trip by boat to a remote little uninhabited island just to have a day of calm. The large dive boat is broken dawn, rusting at the jetty and used as bunk bed hostel for large package groups. Divers are being taken out in small boats. There is no safe in the room.
The list is long, but unfortunately this is the bitter truth and experience we had. Avoid going during holiday season, try the off season - if at all - as you will otherwise get the opposite of calm, remoteness and nature you have paid for. No value for money. Staff other wise friendly and carting. There’s a local replacement cook that is much better than the expatriate regular cook. Cocktails are good, though expensive.
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