I stayed at Aloft Philadelphia Downtown for 3 nights over the Memorial Day weekend.
Surprising, this Aloft hotel reminded me for a low income public housing property. The hallways are extremely dark, the lobby was not welcoming including the staff. In addition the furniture in the hallways and in my room was old and needs updating,
TIP 1: I reserved the room with the king size bed, beware that the room looks bigger in the pictures.
TIP 2: Due to the pandemic there is no room service therefore, you have to ask for extra towels, so keep your room clean.
TIP 3: Do not get fooled like myself by the pictures shown. I strongly suggest you think twice before making a reservation.
I will never stay in this hotel again.
Do not stay at this hotel. The manager Andrew [--] went into my room and went through my things when I wasn’t there. I had left for 10 minutes and came back my keys didn’t work. I called down to the lobby and was told the manager is coming up. Andrew [--] came up and said “due to corona, I can inspect rooms and you must leave”. Andrew [--] had no mask on when he went into my room and as touching all my things. He put my life in danger due to this. He racially profiled me because I’m Asian and was forced to leave. I had paid for a good room with a good view and instead I was put on the 4th floor with a terrible view because I’m Asian. He made sure nobody else was on the floor and I was by myself because I’m asian and it must be a bad look for this hotel to have an asian staying there. I walk into the lobby and nobody had mask on and all of a sudden everyone has a mask on because I’m Asian. I went to the Warwick and they took me in with no problems. A much nicer and accommodating hotel. I don’t want anyone to go through what I went to. I’m emotionally distressed and haven’t been able to sleep or eat since this. I hope nobody ever gets discriminated at during these times of pandemic.
Stayed using points and this was more than the Residence Inn! We come to Philly 2-3 times a year and always stay by the convention center. Decided to give this hotel a try. Found the lobby to be rowdy. Went up to the room and it was the smallest room we’ve ever had in Philly. Normally not clostiphobic but this was tiny. If you roll over, you’ll find yourself in the bathroom! It’s just like the picture and that’s IT! Lucky it was a short night for us. Vent over our bed was also loud. On the bright side, the bed was comfortable, however, not one of my top choice in Philadelphia with so many options.
So I travel all the time, staying in hotels at least 125 nights a year so I consider myself an expert on hotel customer service. My stay at the Aloft Philadelphia Downtown was some of the best customer service I have received in a long while. It started with Nicolette at the front desk and my check in process. She went beyond to make me feel welcome and recognizing my “status” with Marriott which never seems to happen anymore. I have stayed over 1100 nights with Marriott and this was the first time I felt like someone actually recognized that! Nicolette made me feel at home and gave me a great room with a view. The room was clean and very cool! I arrived late so I didn’t want to search for a restaurant so she recommended that I could eat at hotel which I did. The staff at the bar was also very inviting and accommodating. I requested blue cheese olives, they didn’t have any so that made some for me. The meal that I ordered was good. Nicolette also checked on me at the bar to be sure I was taken care of. Overall I rate this property and the services I received 5 stars! You must try this place if you are staying in downtown Philly!
Attending an event at the Convention Center so the location was excellent. We were on the 14th floor and the view was astounding - the lights on Broad Street were exciting! However, there were other aspects of the stay that were not so good
Arrived to find only one person handling valet parking and cars were lined up everywhere. Only room for 2-3 cars in the cutout and there were many more than that. Had to get out of the car right into lanes of traffic. Tried to get answers at the hotel desk and there was a long line. With the delay checking in, we were late getting to my granddaughters event at the convention Center. From another review said that there was public parking nearby but not given information about this by front desk or valet.
I felt that the room was small and the bathroom even smaller. The walls were thin enough to hear conversation in the next room and people returning after midnight.
We had 4 people in the room and only 3 sets of towels and two bottles of water