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All You Need to Know About the Rooms
at Aloft Philadelphia Downtown

Room/Suite (63)
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Guests1 room, 2 adults, 0 children
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US$145
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Free cancellation until 31/10/20
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Room review highlights
... staff. In addition the furniture in the hallways and in my room was old and needs updating, TIP 1: I reserved the room...
... not stay at this hotel. The manager Andrew [--] went into my room and went through my things when I wasn’t there. I had left...
... hotel a try. Found the lobby to be rowdy. Went up to the room and it was the smallest room we’ve ever had in Philly....
Most popular question about the rooms
Hello, I'm curious if Platinum Preferred SPG members are eligible for room upgrades?
Answer from AloftPHLDowntown
Jun 2018 |
... Platinum members are entitled to upgrades. We do not have suites, so the upgrade would be to the better room type. Of...
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Reviews that mention rooms

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Global01425122103 wrote a review May 2020
1 contribution2 helpful votes
I stayed at Aloft Philadelphia Downtown for 3 nights over the Memorial Day weekend.

Surprising, this Aloft hotel reminded me for a low income public housing property. The hallways are extremely dark, the lobby was not welcoming including the staff. In addition the furniture in the hallways and in my room was old and needs updating,

TIP 1: I reserved the room with the king size bed, beware that the room looks bigger in the pictures.

TIP 2: Due to the pandemic there is no room service therefore, you have to ask for extra towels, so keep your room clean.

TIP 3: Do not get fooled like myself by the pictures shown. I strongly suggest you think twice before making a reservation.
I will never stay in this hotel again.
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Date of stay: May 2020
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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BT6 wrote a review May 2020
1 contribution2 helpful votes
Do not stay at this hotel. The manager Andrew [--] went into my room and went through my things when I wasn’t there. I had left for 10 minutes and came back my keys didn’t work. I called down to the lobby and was told the manager is coming up. Andrew [--] came up and said “due to corona, I can inspect rooms and you must leave”. Andrew [--] had no mask on when he went into my room and as touching all my things. He put my life in danger due to this. He racially profiled me because I’m Asian and was forced to leave. I had paid for a good room with a good view and instead I was put on the 4th floor with a terrible view because I’m Asian. He made sure nobody else was on the floor and I was by myself because I’m asian and it must be a bad look for this hotel to have an asian staying there. I walk into the lobby and nobody had mask on and all of a sudden everyone has a mask on because I’m Asian. I went to the Warwick and they took me in with no problems. A much nicer and accommodating hotel. I don’t want anyone to go through what I went to. I’m emotionally distressed and haven’t been able to sleep or eat since this. I hope nobody ever gets discriminated at during these times of pandemic.
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Date of stay: May 2020Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from AloftPHLDowntown, General Manager at Aloft Philadelphia Downtown
Responded 8 May 2020
Big Peso, The health and safety of our hotel guests is a top priority irrespective of race, gender or ethnicity. As we previously communicated in person, we were forced to evict you due to a violation of our code of behavior. We value the privacy of our guests and do not comment on the details of individual incidents, so if you would like to discuss this further please reach out to us directly. Wishing you well during these trying times
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
RoundTrees wrote a review Mar 2020
New York City, New York28 contributions7 helpful votes
Stayed using points and this was more than the Residence Inn! We come to Philly 2-3 times a year and always stay by the convention center. Decided to give this hotel a try. Found the lobby to be rowdy. Went up to the room and it was the smallest room we’ve ever had in Philly. Normally not clostiphobic but this was tiny. If you roll over, you’ll find yourself in the bathroom! It’s just like the picture and that’s IT! Lucky it was a short night for us. Vent over our bed was also loud. On the bright side, the bed was comfortable, however, not one of my top choice in Philadelphia with so many options.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Roshan215, Manager at Aloft Philadelphia Downtown
Responded 18 Mar 2020
Hi RoundTrees, Thanks so much for choosing to stay with us at the Aloft Philadelphia Downtown and taking the time to leave your feedback. Giving guests awesome hospitality experiences is our #1 priority. So, I'm disappointed to learn that you were not completely satisfied with your stay. I will be sharing your comments about your room with our Leadership and Corporate Design teams so that we can work towards improving the total guest experience for the future. I hope that the next time your travels bring you to Philadelphia you will give us another shot and consider our hotel again. Have a great day! --Roshan A-List Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
James R wrote a review Mar 2020
Cincinnati, Ohio3 contributions
So I travel all the time, staying in hotels at least 125 nights a year so I consider myself an expert on hotel customer service. My stay at the Aloft Philadelphia Downtown was some of the best customer service I have received in a long while. It started with Nicolette at the front desk and my check in process. She went beyond to make me feel welcome and recognizing my “status” with Marriott which never seems to happen anymore. I have stayed over 1100 nights with Marriott and this was the first time I felt like someone actually recognized that! Nicolette made me feel at home and gave me a great room with a view. The room was clean and very cool! I arrived late so I didn’t want to search for a restaurant so she recommended that I could eat at hotel which I did. The staff at the bar was also very inviting and accommodating. I requested blue cheese olives, they didn’t have any so that made some for me. The meal that I ordered was good. Nicolette also checked on me at the bar to be sure I was taken care of. Overall I rate this property and the services I received 5 stars! You must try this place if you are staying in downtown Philly!
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Date of stay: February 2020Trip type: Travelled on business
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Roshan215, Manager at Aloft Philadelphia Downtown
Responded 18 Mar 2020
Hi James! Thanks so much for the awesome review and for choosing to stay with us here at the Aloft Philadelphia Downtown. We really appreciate you shouting out our exceptional staff and sharing how great your experience was. Please come back and stay with us the next time your travels bring you to Philly. We look forward to serving you again. Have a great day! --Roshan A-List Operations Manager Aloft Philadelphia Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Judy W wrote a review Feb 2020
Morgantown, West Virginia165 contributions48 helpful votes
Attending an event at the Convention Center so the location was excellent. We were on the 14th floor and the view was astounding - the lights on Broad Street were exciting! However, there were other aspects of the stay that were not so good
Arrived to find only one person handling valet parking and cars were lined up everywhere. Only room for 2-3 cars in the cutout and there were many more than that. Had to get out of the car right into lanes of traffic. Tried to get answers at the hotel desk and there was a long line. With the delay checking in, we were late getting to my granddaughters event at the convention Center. From another review said that there was public parking nearby but not given information about this by front desk or valet.
I felt that the room was small and the bathroom even smaller. The walls were thin enough to hear conversation in the next room and people returning after midnight.
We had 4 people in the room and only 3 sets of towels and two bottles of water
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Date of stay: February 2020
Room Tip: Upper floors and corner rooms have better views
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Roshan215, Manager at Aloft Philadelphia Downtown
Responded 26 Feb 2020
Hi Judy W! Thanks for choosing to stay with us and leaving your valuable feedback. Giving guests awesome hospitality experiences is our #1 priority. So I am very disappointed that we dropped the ball on delivering that. I will be sharing your comments with our team so that we can figure out ways to improve our guest experience and deliver better service. Please accept my personal apology for the inconvenience you faced during your stay. I hope that you will give us another shot and consider our hotel again the next time your travels bring you to Philadelphia. Have an awesome day! --Roshan A-List Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Blair S asked a question Jun 2018
San Antonio, Texas43 contributions7 helpful votes
Hello, I'm curious if Platinum Preferred SPG members are eligible for room upgrades?
Answer from AloftPHLDowntown
Jun 2018 |
Hi Blair, Thanks for your inquiry. Platinum members are entitled to upgrades. We do not have suites, so the upgrade would be to the better room type. Of course the room type upgrade is subject to availability. Our upgraded room types are typically located on higher floors offering better views. Hope to have you stay in our hotel. Regards, Evan
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