Great apartment complex, there is a few flights of stairs to get to reception but there is lifts once you get in. We stayed in room 105, was about 10 steps from reception. there wasn't much of a veiw but balcony had sun all day. Apartment had everything we needed and was quiet at night. Was clean and modern. Kids were in the pool almost everyday and enjoyed a wee slushie from the pool bar. Staff were lovely and welcoming. There is also a washing machine costing 5€ very handy. Cleaners where in on a daily basis with clean towels and sheets for beds and all other cleaning duties. Close to the beach and centre strip with all the clubs, bars and restaurants. Would definitely be booking this apartment again in the future.
On arrival phillipe 2, checked us in our room was 102 so after going up loads of stair to get to reception we then had to go down another 4 flights to our room , it was clean had everything we needed but as it was on the bottom the view was of the corridor of the next-apartment block, small balcony with caged gates on for security. Next day we asked if we could move, as the place was full where told we could move in a few days to a 2 bed apartment that had a very small extra cost. We were happy to pay and moved rooms to 508. Lovely big apartment with great views and well worth the small charge. Got to say both Phillipe 1 (dayshift) and phillipe 2 (late shift) where so friendly and very helpful always had a friendly hello for everyone who walked by. 10euros for remote for telly that u get back when u return it to reception but there are only 2 English news channels but loads of radio stations for music. Pool areas is great u can buys drinks and snacks through out the day. I will defo return !! 😄
Stayed from 17th to 31st December.
Check in ok after negotiating about 25 steps with suitcases (no ramps).
My partner went straight out to buy cloths and bleach to clean the apartment before we even unpacked. Food particles on worktops and burnt on food in oven etc.
Worst beds ever, so uncomfortable.
No air con, ceiling fan in bedroom which was way too noisy when trying to sleep.
£10 to hire remote for tv (refundable). Don't bother unless you understand Spanish or French - no English channels.
Rooms a good size with adequate equipment although can do with updating.
Partial pool view and a sea view from our balcony.
Again lots of steps for access to pool area.
Pool area ok, very quiet but again whole area needs a lick of paint.
Bed linen not changed regularly enough. Maids in quite often but only a very quick wipe around, beds made and towels changed. Towels and bed linen very worn and some even had holes.
My partner set a little trap by placing some black fluff on the bedroom floor, this remained there for days until she swept it up herself.
Reception staff efficient if somewhat distant. Only one of them ever said hello when passing.
Location very good for everything but the noise from the nightclubs was too much for us and actually could go on till 6am.
Lots of dodgy characters around late at night around the nightclubs which you have to pass to get back to apartments. None of them ever bothered us but I did speak to someone who was offered sex and drugs.
I suppose you can tell me that you get what you pay for. To a certain extent I agree and don't expect 5 star facilities for 2 star prices but we were generally disappointed with Playazul and next Xmas we will be in Las Americas but albeit in a different hotel.
We have just came back from these apartments only big problem is too many flights of stairs Up to reception and to the pool and certain apartments unless you stay in 2 bedroom then you have access to lift many guest mentioned the flights of stairs not good if you are elderly disabled or have back problems
They would benefit for some ramps alongside the stairs then you have a choice
Spent two weeks here and worried prior due to bad reviews, but couldn’t fault the place. We had brilliant large spacious 2 bed apartment newly painted, with beautiful pool view, it was cleaned 5 out of 7 days/new towels etc cleaners lovely. Staff on reception weren’t rude, some perhaps just quiet. We were able to leave luggage locked up from when you had to vacate room (11.30am) and were provided with towels and use of showroom (due to evening flight). Lifeguard very nice, attentive and safety cautious. Which is important due to having kids in pool, pool area was lovely and chilled. At night we never leave windows open anyway and ceiling fans were perfect so cool enough and didn’t hear a thing from outside. ( It’s far enough away from strip to not hear). Would recommend for families, couples and perhaps groups if not too rowdy round pool as lifeguard wouldnt tolerate it. (Which is good as it doesn’t spoil it for the rest of everyone). The only negative I can say is it defiantly could benefit with ramp at front of hotel to get up to reception as with suitcases and pushchair its bit difficult.