My husband is a diamond member, and we stay in Hilton’s all the time, we have stayed in other Hilton’s during this pandemic, and I have to say they are just not trying. We did get upgraded because of his status, but there was no room cleaning, no servicing the room at all. Every time you needed something, another towel, or a coffee cup or coffee for our multiple night stay, you had to go down the elevator, wait in the lobby, for them to get what you needed. No bringing it to your room, we asked! If they knew we were there for three nights, could they just leave extra towels, or extra coffee and cups? NO ! It’s all your problem now. Of course there was no breakfast buffet, but the grab and go was dismal, No selection, and I am gluten free so I am totally out of luck. For the evening reception , they could have had grab and go beers or wine in a cooler, and bagged chips, but instead, nothing. They didn’t even sell beer in the store. So after getting back from working at 8 pm, there are no options at this hotel.
Also, I must mention that the grab and go was a pre packed muffin ( can’t eat), a small granola bar, a piece of fruit, and a bottle of apple juice, or orange juice, neither of which we drink. We like a Diet Coke in the morning or coffee. You have to make coffee in your room, and we had 2 cups and 2 coffees for a three night stay, and we were charged for Diet Coke at breakfast. Seems the diamond status means little here.
The pool was not being maintained, the water was greenish and there were giant clumps of black hair floating on the surface. I mentioned the condition to an employee eating lunch by the pool, who told mr that no one was using the pool now, although it was “open”. No excuse for not maintaining it! Just want you to know what you are getting into when you stay here. Choose wisely.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC