We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

All You Need to Know About the Rooms
at Embassy Suites by Hilton Houston Downtown

Room/Suite (297)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Expedia
Hotels.com
Booking.com
Agoda.com
Trip.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Room review highlights
... We did get upgraded because of his status, but there was no room cleaning, no servicing the room at all. Every time you...
I was in town for a medical procedure. I was stuck in my room for 3 days. The staff went above and beyond to take care of all my...
... cancelled due to the global health situation. The Embassy Suites Downtown was a pleasant oasis from the worry outside its...
Most popular question about the rooms
Does this hotel have TVs in the room with "Smart TV" functions for Netflix, etc?
Answer from Schwanna Ferguson
Oct 2019 |
No, sir, at this time, we don't.

Reviews that mention rooms

Write a review
Becky M wrote a review May 2020
Chattanooga, Tennessee18 contributions12 helpful votes
My husband is a diamond member, and we stay in Hilton’s all the time, we have stayed in other Hilton’s during this pandemic, and I have to say they are just not trying. We did get upgraded because of his status, but there was no room cleaning, no servicing the room at all. Every time you needed something, another towel, or a coffee cup or coffee for our multiple night stay, you had to go down the elevator, wait in the lobby, for them to get what you needed. No bringing it to your room, we asked! If they knew we were there for three nights, could they just leave extra towels, or extra coffee and cups? NO ! It’s all your problem now. Of course there was no breakfast buffet, but the grab and go was dismal, No selection, and I am gluten free so I am totally out of luck. For the evening reception , they could have had grab and go beers or wine in a cooler, and bagged chips, but instead, nothing. They didn’t even sell beer in the store. So after getting back from working at 8 pm, there are no options at this hotel.
Also, I must mention that the grab and go was a pre packed muffin ( can’t eat), a small granola bar, a piece of fruit, and a bottle of apple juice, or orange juice, neither of which we drink. We like a Diet Coke in the morning or coffee. You have to make coffee in your room, and we had 2 cups and 2 coffees for a three night stay, and we were charged for Diet Coke at breakfast. Seems the diamond status means little here.
The pool was not being maintained, the water was greenish and there were giant clumps of black hair floating on the surface. I mentioned the condition to an employee eating lunch by the pool, who told mr that no one was using the pool now, although it was “open”. No excuse for not maintaining it! Just want you to know what you are getting into when you stay here. Choose wisely.
Read more
Read less
Date of stay: May 2020Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from JASON K, Manager at Embassy Suites by Hilton Houston Downtown
Responded 2 Jun 2020
Dear Becky M., Thank you for your feedback and for your husband's loyalty to the Hilton brand --- it is greatly appreciated! With the unprecedented circumstances surrounding COVID-19, we have made proactive decisions in which to keep our guests and associates as safe as possible including, but not limited to: less direct person-to-person contact, more frequent disinfecting of public spaces, and promoting social distancing throughout our entire hotel, just to name a few. I do apologize if these measures inconvenienced you. Our number one priority continues to be our guest's and team member's well being. If your travels bring you back to Houston, we hope you will consider giving us another try!
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bgleneck1414 wrote a review May 2020
Memphis, Tennessee2 contributions1 helpful vote
I was in town for a medical procedure. I was stuck in my room for 3 days. The staff went above and beyond to take care of all my needs. Ice, food,water. Anything that I needed. The Restuarant next door also delivered to my room. There food was amazing.
I want to thank the entire staff for going out of their way to make my recover so much easier. BG
Read more
Read less
Date of stay: May 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from JASON K, Manager at Embassy Suites by Hilton Houston Downtown
Responded 2 Jun 2020
Dear bgleneck1414, Thank you so much for your feedback! We are delighted to see you enjoyed your stay. Please come back and see us real soon!
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
C F wrote a review Mar 2020
College Station, Texas12 contributions2 helpful votes
We drove into Houston for a pre-planned visit just as the Stock Show and other large events were being cancelled due to the global health situation. The Embassy Suites Downtown was a pleasant oasis from the worry outside its doors. Any staff members we encountered during our overnight stay were calm, friendly, and professional. The beautifully-appointed hotel and our spacious suite were a good launching point for our day, as we walked five blocks to the rail line that dropped us off in front of the Museum of Fine Arts to view the works of Norman Rockwell. Guadalajara and the House of Blues were on the next block for dinner and entertainment, and the Phoenician Market next door was perfect for dessert and coffee.

The size of our vehicle exceeded the valet parking maximum requirements, so we used the paid parking lot that wraps around the hotel and borders the Discovery Green.

We will definitely consider staying at the Embassy Suites Downtown in the future.
Read more
Read less
Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from JASON K, Manager at Embassy Suites by Hilton Houston Downtown
Responded 2 Jun 2020
Dear C F, Thank you so much for your review and we are so glad to see that you enjoyed your stay! Come back and see us soon!
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michelle H wrote a review Mar 2020
Arlington, Texas14 contributions7 helpful votes
Embassy Suites did a great job of making us feel comfortable and safe during this worldwide crisis. I’ve not seen anyone go to the degree of protecting their guest while still making us comfortable. The complementary buffet all protections were in place where guest did not handle utensils to get food. The fruit was even individually wrapped. So, you won’t go wrong with the level of service they provide.
Read more
Read less
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Embassy Suites Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from JASON K, Manager at Embassy Suites by Hilton Houston Downtown
Responded 2 Jun 2020
Dear Michelle W, Thank you so much for your review! As the ever-evolving circumstances revolving COVID-19 continue to unfold, we are glad to see that you felt comfortable with all of the safety measures we have put in place. Please come back and see us soon!
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walynn M wrote a review Mar 2020
3 contributions1 helpful vote
Front desk was very nice and courteous! The Embassy Suites is Conveniently located in downtown Houston and convenient to walk to several nearby venues! Great happy hour and delicious breakfast! Room was clean!
Read more
Read less
Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Previous

Questions & answers about the rooms

Mark S asked a question Oct 2019
McAllen, Texas69 contributions22 helpful votes
Does this hotel have TVs in the room with "Smart TV" functions for Netflix, etc?
Answer from Schwanna Ferguson
Oct 2019 |
No, sir, at this time, we don't.
0 votes
Show all answers
TrixeeBelle asked a question Jul 2018
Perth, Australia85 contributions48 helpful votes
Is a hotplate available in the room?
Answer from akalife2016
Jul 2018 |
No hotplate, mini fridge. Hot breakfast served in the AM. Restaurant on site.
1 vote
Show all answers
Answer from brimarmil
Mar 2017 |
I would bring your own, it's a small pod type coffee maker.
1 vote
Show all answers
PreviousNext
1