Date of stay: February 2020Trip type: Travelled on business
We were there for one night with others for a company meeting. Meeting was not there. Motel is fine looking building and location. Little hard to find for not much in signage on the two streets it face. The building does not face a street, rather it faces the parking lot.
It is a good looking building. Employees were friendly. They have boxes stacked in many places in halls, room ice machine is in and around the front desk. Was told they have been working on it for a while. Notice else they are distracting. Breakfast was decent. Would say above average. The negative: road noise was terrible and we were on the fouth floor. Sounded like a race track all night long. They need to either install heavy curtains to at least reduce the noice or something. I talked with two others of our meeting group and they said the same thing. IF YOU ARE GOING TO STAY THERE DO ONE OR BOTH OF THESE, be sure your room faces the parking lot or have ear plugs TV would have to be really loud to drown the road noise. Again we were on the fourth floor and some others were lower and we all had same complaint.
I was classed by the chain later in the day about joining their members club,,,what no asked on how my stay was? Not impressive.
Room Tip: Do not get a room on the street side. Lots of road noise. Even on the fourth floor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HIEX501Taylor, Front Office Manager at Holiday Inn Express & Suites Columbia Downtown
Responded 26 Feb 2020
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express COLUMBIA - DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC