Friendly staff. Convenient location. Clean spacious room with lots of outlets. Modified for COVID-19, but nice selection of individually packaged breakfast items. Intentionally chose a hotel with self-parking to avoid the mandatory valet parking.
My husband and I were looking for somewhere close to home for a quick get-away to celebrate out 5 year anniversary in the Portland area. We selected this Best Western and are more than happy that we did. It is clear that this hotel is making guest safety a top priority by requiring facemasks, frequent sanitizing by employees, and hand sanitizing stations in areas around the hotel. The room was SPOTLESS, comfortable, and a great place to enjoy some peace and quiet for our special day. Cheyenne at the front desk was AMAZING and made me feel like she truly cared about helping make our time spent here enjoyable. Give that girl a raise! If we ever take another trip to enjoy Portland, we will only chose to stay here. Thank you to all the staff for working during these difficult times and for putting a smile on my face (even though you couldn't see it under the mask, haha).
The hotel was clean and the room was comfortable enough. The location to the area amenities and the airport was great. However, it was the little things that made the stay less desirable. The shampoo and soap dispensers in the shower didn't work, and we had to ask for more toilet paper, so it seemed that the room had not been serviced well before our arrival. The in room refrigerator was not cold AT ALL and asking for another did no good. The hotel staff was pleasant, but not able to satisfy our complaint except to offer to store something in their hotel refrigerator. This was not very convenient.. On a positive note, the hotel shuttle service to area restaurants and the airport was excellent!
Door locked upon 8:30 pm arrival-- they have to buzz you in- what kind of greeting as front desk has person on duty? They do have a covid breakfast but really sparse. Nothing hot, the food options were dry. The room was ok. The remote barely worked, beds were nice, close to food. Not a $120plus room in my book.
The hotel had some tech issues during my check-in, but the woman at the front desk, Lauri, handled the situation with patience and kept a smile on her face. She was amazing. Overall, the room was comfortable, clean, and quiet. I was impressed the breakfast “grab and go” setup had as many options as it did considering the circumstances. All the items were carefully wrapped or bagged in single portions. The staff did a great job trying to keep the experience as normal as possible with all the necessary health precautions.