Date of stay: August 2019Trip type: Travelled with family
Very disappointed of the hotel, the maintenance and cleaning of the rooms. They don't offer 2 bottles of water if your room even comes with one. The housekeeping service also awful. One light bulb from the room wasn't working and the bathroom door didn't close. We also need to ask even for toilet paper since they don't put 2 new rolls, we had the remaining roll for the night before.
Review collected in partnership with NH Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from GabrielaQ218, Director de Relaciones Públicas at NH Querétaro
Responded 7 Aug 2019
Thank you very much for staying with us and for the feedback. We apologize for the inconvenience, we hope you can give us a second chance and change the experience. Have an excellent evening. Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC