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All You Need to Know About the Rooms
at NH Queretaro

Room/Suite (7)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... of the rooms. They don't offer 2 bottles of water if your room even comes with one. The housekeeping service also awful....
... dont expect nothing notorious. Cleanless at least in my room was really bad. Sleep Quality is ok but there were sounds...
... only reaching lukewarm temperatures. When they cleaned my room they left no towels at all. I was unable to shower and...
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Roch N wrote a review Aug 2019
1 contribution
Very disappointed of the hotel, the maintenance and cleaning of the rooms. They don't offer 2 bottles of water if your room even comes with one. The housekeeping service also awful. One light bulb from the room wasn't working and the bathroom door didn't close. We also need to ask even for toilet paper since they don't put 2 new rolls, we had the remaining roll for the night before.
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Date of stay: August 2019Trip type: Travelled with family
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Review collected in partnership with NH Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from GabrielaQ218, Director de Relaciones Públicas at NH Querétaro
Responded 7 Aug 2019
Thank you very much for staying with us and for the feedback. We apologize for the inconvenience, we hope you can give us a second chance and change the experience. Have an excellent evening. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nomad39389817840 wrote a review Jun 2019
1 contribution
Restaurant is good, Rooms have the basics dont expect nothing notorious. Cleanless at least in my room was really bad. Sleep Quality is ok but there were sounds coming from the exterior. If invoice is required expect to receive it at least one week after calling them daily
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Date of stay: June 2019Trip type: Travelled on business
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Review collected in partnership with NH Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from GabrielaQ218, Director de Relaciones Públicas at NH Querétaro
Responded 25 Jun 2019
Thank you very much for staying with us. I am very sorry for the inconveniences. We are working harder so we can improve the guest experience. We hope we can have a new opportunity to serve you. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Krutterlax wrote a review May 2019
Monterrey, Mexico8 contributions5 helpful votes
Horrible hotel. The rooms are small and there is almost no storage space for clothing and other stuff. The electric outlets are very poorly located and the WIFI is horribly slow. The bathroom is barebones with the shower only reaching lukewarm temperatures. When they cleaned my room they left no towels at all. I was unable to shower and called the front desk only to find out that they were out of towels. What kind of a hotel runs out of clean towels? There were no hand towels from the start either and no floormat for when you leave the shower. The restaurant was mediocre at best and the gym was like a sauna with little to no ventilation and no hydration options. Truly a disappointing experience to say the least. Don't recommend it at all. Spend your money someplace else.
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Date of stay: May 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from GabrielaQ218, Director de Relaciones Públicas at NH Querétaro
Responded 6 May 2019
Good morning.Thank you very much for writing us and letting us know your experience. Please accept our sincere apology. We hope we can get a second opportunity to serve you. Have an excellent afternoon. Best regards, the NH Querétaro Staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PACOColumbiaMo wrote a review Jan 2018
Columbia, Missouri32 contributions8 helpful votes
Stayed there for a couple of nights, the receptionist was very friendly and quickly checked me in, the room was very clean and the bed very comfortable they have a little station by the elevator on the the 5th floor where you can help yourself with coffee and water. Highly recommended.
I’d stay there again. Thanks
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Date of stay: January 2018Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from JulioQRO, General Manager at NH Querétaro
Responded 22 Jan 2018
Dear Guest, We appreciate your time for let us know about the experience in this newly stay, this comment help us to keep be your option on the next reservation here in the city of Querétaro. Sincerely Julio C. Valdez Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fdesentis wrote a review Mar 2017
Houston, Texas54 contributions16 helpful votes
The good, quiet rooms, the bad...not really good maintenance in the room, mainly in the bathroom, because the water was running all night, the tiles were detached, and the reading light was extremely strong. Bed and pillows not really very comfortable.
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Date of stay: March 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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