So we had reserve three rooms two of them were ready to accomodates us. the third one they gave it to us at 4pm just there the stayed started bad, while walking in the hallway there were stains and a very bad smell, the elevator was dirty it didnt look like a four star hotel, according to their website when I reserved. We got to two of the rooms the smell inside the room was so bad, it smell like they throw water on the carpet and left it there for weeks and then clean it, stains over the cornets on the walls in the room, one of the room only had one towel had to go down the hall to the reception and asked for more towels, We left at about 5 pm on the same day down to Ocean City, and left the A/C on all day so when we come back the room could be cold, came back at around 12:50 at midnight the room was hot called down the reception all they said was we dont have any other room for now, tomorrow you can speak with the manager. anyways that night was horrible couldnt sleep at all queen beds look like a full bed very uncomfortable there were also stains on the sheets. im glad we only stayed one night there, the next day when we checking out I tell everything to the manager all he do without even telling anything he give me a goodwill back to my creit card of $20 plus tax and leave.
Honestly we are from Canada and like to travel to different places, this have been the worst stay ever in our vacations. like I wasnt asking for 20 dollards if Im on vacation is because i have the money to travel, but renting 3 rooms and only getting 20 dollards back is a big insult I find. The pool were down the reason was the it didnt pass inspection, imagine if the pool didnt pass inspection, they really need to do a completed inspetion to the whole place and shut it down, worst service ever.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC