We had a lovely two-night stay at this hotel, following a single night at a smoke-filled motel near the fairgrounds that left me with allergy symptoms so severe I contemplated an urgent care trip. We were in town for a music & bourbon festival, so there were many sold out properties throughout the Louisville Metro area. At 3:00 in the morning on our first night in town I found this property online and booked directly on the IHG website; I called at 9am to see if it would be possible to get an early check-in so I could try to relax a bit before heading back to the festival... yep, I could check in sometime after noon.
When I arrived I was greeted warmly and given the keys to my room on the first floor, which was gloriously quiet and comfortable. The bed was a dream and had four pillows, two firm and two that were so fluffy-soft I wanted to buy one to take home!
The breakfast in the morning was delicious and had plenty of variety (even gluten-free muffins, soy milk, almond milk, and Greek yogurt!) and all of the staff members were friendly and efficient.
The next time I’m in Louisville I’ll happily stay at this property - I don’t care if it’s a little out of the way, because it’s worth it for the hospitality and comfort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Rocky P, General Manager at Holiday Inn Express Louisville Northeast
Responded 3 Oct 2019
FestivalLove, Thank you for taking the time out of your busy schedule to provide us with feedback in regards to your most recent stay with us. It was an absolute pleasure hosting you and I am so glad to hear we were able to improve your time in Louisville and provide you with a comfortable and clean place to unwind after all the busy activities at the bourbon & beyond festival! I hope you were able to find and purchase one of our pillows online and we certainly hope to see you again during your next visit to Louisville! Until then, safe travels!!! Best Regards, Andrew Maki General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC