Date of stay: October 2020
We stayed in a 2BR plus unit, which gave us a nice corner layout. I can't speak to the other rooms, but we loved the upscale comfort of our 2-bedroom 2-bath suite. From the moment we arrived for our 4-day stay, we were greeted by the most friendly staff. I know COVID-19 has taken a toll on hotels and tourism, especially in a place like Orlando, and I know that staff are probably very concerned about their jobs. It's a heartbreaking time to be in the tourist industry and I just want to say how much my daughter and I appreciated all of the personal attention that staff provided.
The hotel was meticulous about cleaning during COVID-19. Our small kitchen was perfect. The SS appliances were nice and we had everything we needed. W/D laundry is available for free on every floor. They sell coffee and lattes at the bar, but the restaurant is closed. They do have a pantry to buy snacks, and we did Doordash one night from the hundreds of restaurants close-by. This is a perfect location for getting to Universal. Just go out of the hotel, turn right, and you're there in less than 10 min. My only complaint was that the pool was too cool for my comfort in the late afternoon. On a warm day it would be refreshing, but closer to dark, it was too cold. I don't know if that is something they can adjust. Younger kids didn't see to mind it at all.
The parking garage was a short walk through the meeting rooms space of the hotel. Not sure why some people have complained about the parking situation. It's literally attached to the hotel, just around the back. They recommend loading and unloading luggage at the front of the hotel and provide carts to help to get everything up/down to the room. It was very easy.
Room Tip: Probably the higher the floor, the better. Pool view is nice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HGV Resorts, Owner at Las Palmeras by Hilton Grand Vacations
Responded 4 weeks ago
Thank you for your detailed review. We are happy to hear you enjoyed your accommodations, the resort location, and our friendly staff. We also appreciate your comments about our enhanced cleaning protocols. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill Senior Director Area Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC