When we arrived at Nav Ratan Palace, we weren't made welcome at all. The man behind the reception desk and his helper were so rude and very unhelpful. They wouldn't even look us in the eye. They just looked like they really hated there job.
The room was average, of course its a budget hotel so its nothing spectacular but we didn't mind, however there was no hot water, hairs on the floor and unfortunately rat (or mouse?) poo, too.
The main downside to this hotel is that it is right on the main bazar so it's the nosiest place to be in Pushkar (it was just a week before the camel fair started). The noise from the busy street, the rikshaws, the motorcycles and the hussle and bussle from outside keeps you up until 12am and starts again at around 6am and of course during the night you have the odd fire work going off, someone having an argument or the street dogs fighting.
Me and my partner booked 3 nights here, but after the first night I really couldn't take the noise anymore. So we decided to check out early.
My partner checked on booking.com to see the cancellation policy and if what we would be charged. Policies said, as we were checking out before 12pm, we would only be charged for the first night.
My partner went to the reception desk around 9am to inform the receptionist (whom was the manager, possibly even owner) to our situation. The receptionist was extremely rude to my partner. At 11am we both checked out and he made it such a hassle for us. He wanted to charge us an extra 1,000INR for no reason at all and said that he was loosing his commission from booking.com and he didn't want to pay it (understandable, but not our problem). After 20 minutes of him raising his voice and loosing his temper at us, I decided to call booking.com so that they could explain to him that we didn't need to pay the 1,000INR. In the end booking.com thankfully sorted out the issue and we only paid for the night we stayed (as the cancellation policy said on booking.com).
The guy behind the reception desk was super pissed off and told us we weren't nice because he was loosing commission and he let us use his cell phone to call booking.com. We left him with an extra 50INR for letting us use his phone.
As advice to the hotel: Please change your cancellation policy to make things clear in the first place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC