It is seldom that I write such a scathing review (check my previous ones). We booked this hotel on booking.com based on the reviews and location. On check-in they took my debitcard and tried to extract the money 3 times before giving up, obviously some problem with their machine, but my creditcard worked fine. They deducted IDR.1,400,000/- for the 2 nights did not offer a welcome drink like the advert and a boy took us to our room. As we walked through the grounds we thought yes it looked just like the photos so far so good. But as we walked past the rooms that we saw the photos on booking.com we ended up round the corner is some very small room which did not have the facilities advertised. The room was also across from the workman's workshop with broken down air-cons and the room next door was being renovated.
I was rather confused and went back to the reception to ask what was going on! The staff apologised and told me sorry the room you was booked into was taken by the owners friend. You cannot have your money back but we will refund some of your money" offering me a discount of IDR.150,000/- per night. My answer was for that room not at any price. I was upset and asked them why they took my money for a superior room knowing they were giving me an economy room and there was no reply.
Now the owner was at the hotel sat with her friends and just had the poor boy go backwards and forwards between her and us. I told the staff I would not budge and I got all my money back and would not stay in the room offered. Finally she took the money from her wallet and gave it to her staff to give to me. I must say the young staff were very sorry and apologised for their boss.
She then had the cheek to ask me to contact booking.com and cancel as a no-show, amazing!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC