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All You Need to Know About the Rooms
at Protea Hotel by Marriott O.R. Tambo Airport

photolb_room_suite (203)
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Room review highlights
We needed a couple of nights in a room when our SAA flight to Australia was cancelled due to Covid19. Protea was well priced...
... an airplane theme which I found very cool The desk in our room was in the shape of an airplane wing, for example.
... Great restaurant and front desk service. Brian, Irvin and s’Phelele were outstanding. Room upgrade was nice - thx.
Most popular question about the rooms
... at 0700 December 12th and do not depart until 2030 December 12th. I would like a room between these hours so I do not have to sit in the airport. What is the best way to...
Answer from egdrampro
16 Nov |
... directly contact the manager at Protea hotel, booking a room and best ground transportation in the same conversation. By...
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Reviews that mention rooms

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Diedre_11 wrote a review Apr 2020
Gold Coast, Queensland, Australia428 contributions161 helpful votes
We needed a couple of nights in a room when our SAA flight to Australia was cancelled due to Covid19. Protea was well priced with room service and a good bathroom area. No place to hang towels and furniture was very steampunk... Food was good but service slow. Great to sit with a drink by a nice pool. Would definitely stay here again. Free shuttle to airport every 15 mins.
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Date of stay: March 2020
Room Tip: All rooms seem good, if a tad small for 2 people with luggage.
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Response from Anton M, Manager at Protea Hotel by Marriott O.R. Tambo Airport
Responded 25 Jun 2020
Dear Diedre, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mike wrote a review Mar 2020
Philadelphia, Pennsylvania129 contributions42 helpful votes
This hotel is a short shuttle ride (free) from the airport so very convenient. The entire staff was incredibly friendly and welcoming. We mistakenly went to the guest services desk instead of the check in, and Mimi was so accommodating to us weary travelers! We had dinner and breakfast there. Both meals were above average - outstanding breakfast buffet. Each server was smiling, friendly, and welcoming. The hotel is modern and has, not surprisingly, an airplane theme which I found very cool The desk in our room was in the shape of an airplane wing, for example.
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Date of stay: March 2020
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Response from Anton M, Guest Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport
Responded 22 Mar 2020
Dear Valued GUEST, It really is so rewarding to receive such an exemplary review regarding your impressive stay with us. We are really pleased that we could make your stay a great one. One of our Protea Principles, “exceeding GUEST Expectations` Excellence” appears to be very fitting at this moment and that is why GUEST feedback is so important to us so that we may ensure we are meeting and exceeding our GUESTS expectations. Your comments are much appreciated and truly invaluable to us and it will be a true pleasure to convey to the TEAM who made it all possible. It was our pleasure to accommodate you and we look forward to welcoming you back so that you can enjoy our hospitality to its best
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AbsolutelyDubrovnik wrote a review Mar 2020
Seattle, Washington640 contributions261 helpful votes
Loved the aviation decor in this airport hotel and the lovely views of the airport tarmac. Great restaurant and front desk service. Brian, Irvin and s’Phelele were outstanding. Room upgrade was nice - thx.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Anton M, Guest Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport
Responded 21 Mar 2020
Dear AbsolutelyDubrovnik, We were most pleased to hear that you had a fantastic stay with us and that the great location and security was a complementing element. As you might be aware, Protea Hotels prides itself in delivering the best GUEST service and strives to get the basics right consistently and for that reason I would like to thank you for your kind words. It was our pleasure to host you and we look forward to welcoming you back so that you can enjoy our hospitality to its best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edomon wrote a review Mar 2020
Singapore, Singapore240 contributions106 helpful votes
Stayed here for my first night in South Africa. Booked it through points as it was cheap (only 5K points a night). Stayed with my wife and 4 y.o

Room was very small and there was hardly any space. No toothbrush set. Very bare minimalistic.

Good enough for one night stay but would not recommend for any longer than a night.

The hotel has complimentary bus service from the airport to the hotel and back. But do check out the timings.

Hotel Room: 3 Stars (Small room that can hardly fit all the furniture. Small shower area)
Room View: 1 Stars (There is no view)
Service of Staff: 3 Stars (During the check in and the check out, the staff hardly spoke a word)
Lounges/Restaurants: NA
Room Service: NA
Location: 3 Stars (Close to the airport)
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Date of stay: February 2020
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Response from Anton M, Guest Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport
Responded 12 Mar 2020
Dear Edomon, Thank you for taking the time to post your comments on Trip Advisor after your recent visit at The Protea Hotel by Marriott OR Tambo Airport. I am however somewhat saddened to see that the room functionality was not to your satisfaction. The rooms were designed in a European . We are glad to see that you found our transportation to be convenient to you. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our GUEST, your feedback regarding the service our TEAM provided caught my attention. I am very sorry to learn that the quality of service provided by our Front desk STAFF did not quite meet your expectations. Please rest assured that your comments have been shared with the TEAM in an effort to improve our ARRIVAL and CHECK-OUT EXPERIENCE. Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel by Marriott OR Tambo Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yns_10 wrote a review Mar 2020
Sydney, Australia1,462 contributions495 helpful votes
We arrived mid afternoon and departed early the next day, so we found the hotel to be a great fit. We walked to the bus terminal and the shuttle arrived immediately and within 30 seconds we were on our way to the hotel. Reception was friendly and check-in quick. Our room, 135, was clean and had all the space and amenities we required for such a short stay. When we left to go down to the bar, we found that our door would not lock. Reception immediately organised check by maintenance and said that if the door does not get fixed quickly, we will be moved to another room. Within 5 minutes, maintenance had disassembled and reassembled part of the door hardware and now it worked properly. The bar was a great place to enjoy a bottle of MCC and relax on a very rainy afternoon. We would have spent time by the nice pool but that was not an option. Our room was very quiet, enabling a good night of sleep. When we timed our check-out and the shuttle departed within 3 minutes. Recommend for a layover.
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Date of stay: February 2020
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Response from Anton M, Guest Relations Manager at Protea Hotel by Marriott O.R. Tambo Airport
Responded 4 Mar 2020
Dear Valued GUEST, Thank you for taking the time to post your comments on Trip Advisor after your recent visit at The Protea Hotel OR Tambo Airport We were most pleased to learn that you found our product affordable and that it offers great value for money. Receiving positive comments like that is really fantastic! We look forward to welcoming you back so that we can continue delivering the service you so rightfully deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from egdrampro
16 Nov |
I personally would directly contact the manager at Protea hotel, booking a room and best ground transportation in the same conversation. By all means mention your time limitation.
0 votes
Answer from Kellie W
Jun 2019 |
Look for the Intercontinental Hotel when you exit the airport. There is a path to the left of the hotel which is marked as a bus terminal. It's a short walk. There will be plenty of people in the arrivals hall offering to take you to the bus terminal but it's very easy to get there by yourself. The hotel does have room service but the restaurant is also quite nice. Enjoy your stay!
1 vote
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Answer from ricoman1
Jan 2017 |
Food and Service in Pub/Resturant is actually very good....but front desk has alot to be desired.As I said in my review,they FORGOT to wirte down my wakeup call which lead to alot of drama the next morning.Its only a good hotel for one night when arriving or leaving..wouldnt stay more than 1 night.Lots better small B&B's around.
0 votes
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Answer from Anton M
Dec 2015 |
Dear DeeMacLondon, We look forward to having you visit us in March, I am happy to advise that we can assist with a 2pm late checkout with no additional fee. Unfortunately being mid-week the hotel is running high occupancies and a later check out would be difficult to guarantee. We can however store your luggage for the remainder of the time while you relax with your family at the pool. Please feel free to contact me directly at the hotel should you wish to enquire about anything else. Kind Regards Anthony Da Silva Deputy General Manager
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