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All You Need to Know About the Pool
at Sofitel Shanghai Sheshan Oriental

Pool & Beach (32)
Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
US$151
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Pool review highlights
... past 3 years. Always enjoyed the Sunday brunch, swimming pool and Sandy beach.... Before. This year it turned into a...
... appointed (if a little dated) and comfortable. The swimming pool was nice, as was the sandy area around it. My little boy...
... one of the best family hotels I have been to. The beach and pool area are perfect for little ones to have fun. The staff...

Reviews that mention pool

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Fabio F wrote a review Sep 2020
Shanghai, China2 contributions2 helpful votes
I have been coming to Sofitel Shenshan for the past 3 years. Always enjoyed the Sunday brunch, swimming pool and Sandy beach.... Before.
This year it turned into a pretty unpleasant experience. Not worth the money anymore.

The restaurant offers a very poor service far from the expected standards.
Both in terms of food quality and service.
It is more similar to a cantine.

The beach is badly kept, run down, not so clean and overcrowded, with people shouting, ordering delivery fast food and leaving trash everywhere.

There is an incredible amount of babies. Nothing against babies of course, I do love kids.
But I just want to point this out for those who plan to go there for a relaxing swimming pool weekend.
There is absolutely nothing relaxing anymore.
It feels more as a huge kindergarten.
It can be cute or fun to some extent.
But NOT relaxing.
I had to give up my staying and leave in the middle of the day out of a huge headache.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Steven P wrote a review Jul 2020
Shanghai, China78 contributions24 helpful votes
This is a strange place to review as there are some highs and some lows. I think if the room rate wasn't on the high side and if the hotel wasn't billed as a 5-star hotel, it would have got an average rating.

First the good.

Check-in was smooth and the reception team very helpful.
The room was well appointed (if a little dated) and comfortable.
The swimming pool was nice, as was the sandy area around it. My little boy loved it. There was a fountain area though that was still accessible to guests but which looked derelict.
The breakfast buffet had enough choice for a good breakfast.
Pizzas were pretty good which is a good job as there isn't much else.

OK, now not so good.

The F&B offer of this hotel is a disaster. On the first night, we went to the all-day restaurant and were told that most of the menu was not available. This included fried rice and noodles in a Chinese hotel in Shanghai. Also told french fries not available. When challenged the staff member told us it was because this was a very busy time for the restaurant. It was less than a 3rd full at 5.30pm on a Saturday evening.

The food that was available was poor and overpriced. For the rest of our stay, we either ate at a nearby mall or ordered in from Ele.me. We found that lots of people were having takeaway delivered to the hotel. In itself this isn't a bad thing but not at a '5-star' resort.

The Japanese restaurant was closed for the entire time of our stay.

There is no tea and coffee making facility in the room and the hotel charged almost 60RMB for a small cup of black coffee in the lobby.

If you want to use the kids' soft play area there is an additional charge of almost 200RMB for 2 hours.

Most of the TV channels in the room didn't work.

Smoking. Despite being on a supposedly 'no smoking' floor, there were several rooms close to ours that had their door wide open and people smoking in the room. Twice at breakfast, there was a table of guys staying at the hotel for a conference who were smoking away (sat under a no smoking sign!) at their table. Not one member of staff approached them about this. Again, this happens when you travel around China but is not expected at a '5-star' resort hotel in Shanghai.

Overall we left disappointed. Had a great time playing in the pool and in the sand with my son but sad about the lack of dining experience and some of the details you expect a hotel at this level to get right.
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Date of stay: June 2020
Rooms
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Wu Elain, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental
Responded 31 Jul 2020
Dear guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. Please do accept our sincerest apologies for the inconvenience caused. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SofieF69 wrote a review Jul 2020
Shanghai, China22 contributions13 helpful votes
The hotel exceeded my expectations from the facilities to how friendly the staff were. This hotel is one of the best family hotels I have been to. The beach and pool area are perfect for little
ones to have fun. The staff could not have done enough to make it a pleasant stay for our family. The breakfast was high quality and the evening buffet reasonable priced. I will definitely be booking another stay at the Sofitel!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Wu Elain, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental
Responded 31 Jul 2020
Dear guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comments, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Elain Wu Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ellefrances wrote a review Oct 2019
Herne Bay, United Kingdom177 contributions32 helpful votes
+1
On entering the hotel it was very dark due to the dark coloured wood.this we descovered is designed with the thought of those with families children. Although impressive specially as you go to the lower level. With a lovely restaurant. The bar is dark has a pool table and darts. The indoor swimming pool is big although cold and you need to wear a swimming hat. The outdoor pool is lovely as it goes the length of the hotel with a slide and a beach area. Some rooms I observed came straight out onto the pool there own private area. There is a children's play area and a few restaurants. All in all a lovely hotel for a family get away if you wish to just stay on site.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ElainW15, 客户关系经理 at Sofitel Shanghai Sheshan Oriental
Responded 13 Nov 2019
Dear guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sofitel Shanghai Sheshan Oriental. I regret to see that we have not received your full rating. It means that we have not made you 100% satisfied. Please noted your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at Sofitel Shanghai Sheshan Oriental and we hope you choose to create more memories here whenever your travels bring you back to Songjiang, Shanghai. Sincerely, Elain Wu Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DoubleSS.DR wrote a review Oct 2019
3 contributions
We traveled from HK, chose the last night stay with Accor hotel which is near our departure airport. The hotel definitely far more beyond our expectation, we received warmest welcome by reception staffs(Sorry, I forgot the handsome gentlemen's name, ), they offered upgrade to pool view for us as this was our very 1st time stay. Overall is great, comfortable room, friendly staff, amazing pool facilities. For sure we will come back sooner!
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Date of stay: July 2019
Room Tip: pool facing
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ElainW15, 客户关系经理 at Sofitel Shanghai Sheshan Oriental
Responded 14 Oct 2019
Dear Doubles_dr, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elain Wu Guest Experience Manager Sofitel Shanghai Sheshan Oriental
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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