The water in pool is cold. The water in the jacuzzi was dirty. The food for HB, BB is not enough for all guests. It's cold in the hotel, so they give you a little heater. It's not enough clean in the room, for example - the oven, the bathroom and the furniture. There are stairs but you can't move your suitcase - there isn't path for disabled people.The only good is the location.
-It is a budget hotel, so you get what you pay for
-rather large room
-newly refurbished bathroom with powerful shower
-equipped kitchen (no tea cups)
-warm room, strong radiators allowing to dry the ski gear
-balconies in most rooms
-very short walk from the village centre and the gondola
-beautiful forest view from the window
-room was clean
-very rude reception. We asked how to get to Hotel Ela and they said they don't know where it is it (it is 3 min walk). We asked how to get to Yastrebets Gondola, they said we need a taxi (it is 5 min walk). Not a smile and very minimal desire to assist.
-the bathroom door was broken
-the bed frame was broken
-the mattress was horrible, I did not get one night of decent sleep in all 4 night despite being tired from skiing.
-no tea cups in the kitchen
-the room was not cleaned in 4 days and the towels were not changed (to be honest did not expect any of that)
-the bed linen was a simple sheet on the mattress, it did not stay in place and every time you turn you end up an a bare mattress.
-I did not try spa, swimming pool or food as the hotel in general did not inspire confidence.
I would not recommend staying in this hotel simply because the quality of sleep is important and unfortunately, this is the biggest fault with this hotel.
We stayed in Vila Park Hotel in Feb 2018. The hotel is definitely never been or should have been rated at 4 star hotel (not sure how it works in Bulgaria), but the people who gives stars to hotels need some training.
The breakfast was very basic actually nothing special.
The “Lobby Bar” actually offered free wi-fi, but we never tried. The bar tender does not speak english so the Receptionist had to run and translate.
There is no wi-fi in the rooms
We had a studio:
- walls had cracks with paint peeling off;
- towels are not changed daily;
-asked for a room to be cleaned and when came back there was an extra toilet roll????after that stopped asking;
-the bed was broken, literally (the frame) and the mattress (solid base ones) was broken too. After a complaint that me and my wife sleep in a steep bed and feels like a hole, the maintenance did: nothing;
-The lady at reception was the only positive thing about the this sad place. She kept our luggage after we checked out and let us change before we travel, she deserves 5stars, no one else actually does;
-The swimming pool had cold water and my children could not swim
-The access door to the machine room of the pool was open and people could easily slip inside it.
-Never tried the spa;
Overall to be honest if that was not the only place with available rooms, I would never stayed in it.
Management has a lot to do......
Terrible food, it feels like it was from a week ago and not much! Basically we had to choose 1 out of 2 meals! It was cold in the rooms, the water in the pool was cold. Very bad employees, they yelled at us - the "manager", who was dressed very inappropriate, was very impolite and told us that we are not allowed to have a glass of juice for dinner, but only for breakfast. The only thing that we got to drink for dinner was water.
Borovets is clearly a skiing destination, therefore in August seems to be visiting a ghost town. The hotels clearly do not expect many tourists, and they give less services. We slept in a good-sized but freezing room. It was somewhat clean, and had a nice balcony. Apparently the other services such as the pool were not available. Not too satisfied, but perhaps in winter is better.