i am gone to Madurai @ early morning 1.00am 2months later, the rooms are not clean and the service was very very poor, the food in the restaurant was not good.they are only aiming to fill the room without any neatness.the photos are uploading for blaming peoples who are all booked through online.
I checked in the hotel late night at @ 3 AM as I reached from Coimbatore that time.
The room does not have any shower and hot water timings are not clear. I had to take a bath @ 7.30 AM in cold water with a bucket & mug.
The rooms are not airy and corridor appears to be dingy.
The most scary part is hygiene and hotels commitments to cleanliness.
I noticed blood sucking bed bugs biting me allover within 15 minutes. I complained to staff. They showed me a another room but the other room was not clean.
I decided to sit instead of sleeping and go for morning walk. I left the hotel early and just came in the evening to pick the bags.
My formal complaint to the hotel manager for bed bugs was not taken seriously & he refused to accept that bugs are present in the bed. I had shown him proof (Showed at least 5 live ones)!
He finally relented and offered me a discount of 10% to keep my mouth shut!
I paid the full amount and left.What can i say more? Wonder how such hotel continues to receive guest and business.
The worst part was the service. The staff was unresponsive and did not even help with our luggage. We asked for an extra bed through telephone but we were asked to first come at the reception and pay for it first. I paid Rs 350 for the bed and went back to the room. The service guys left the bedding in front of the room without even informing. The staff was not at all responsive. The AC in the room was broken. The food in the restaurant was not good.
Well , budget property , the room allocated was big , air conditioning was good .The staff in reception were extremely friendly and breakfast was good . Hot and delicious. But the sheets on the bed were not clean or upto the standards expected .Very much disappointed . I guuess hotel was undergoing some repair works as wooden and carpentry items were lying half finished in all floors.
When you order for any hot beverages / drinking water you will get only after 30 minutes.
No hot water in the evening. Morning also you will get the hot water only after 7.00 AM. I would suggest not to stay in this hotel. You will not get satisfied for the money what you pay for.