The hotel was really good with all required facilities. Room service was all time available whenever I required it. The food facility was really very good and the interaction with Chef Kavi and Chef Amit was very smooth and they made all my favorite dishes and the food tasted very delicious all the three times in a day. I had asked for tea with the breakfast every morning as a complimentary which was also fulfilled by them with how many ever times I took it. I've been happy throughout the whole process.
This has by far been my worst stay experience at ANY hotel ever in my life! I am not exaggerating here. The staff is unprofessional beyond belief! The room service is horrible in puncuality, and the food is a rip off. For some weird reason, they insisted on billing the room service separately and pressed me to pay it right at the door and provided no option to settle the bill on checkout. when I requested to settle the bill on checkout once and for all, the service boy actually started swearing in hindi! Literally unprovoked!! What kind of a business is this??? Max Wifi speed you can expect is 0.4 Mbps and after 4 phone calls to the reception to fix it, they had not fixed it. Despite my repeated requests to call and let me know, they did not have the courtesy to give me a call back and respond to the complaints. I literally stormed down to the reception twice to yell at them! I eventually was not able to get any of my office work done. The TV does not work. Heck even the remote control does not work and they never bothered to fix or replace it. There was no soap or toiletries provided. They did not even offer fresh towels for the next day. There was no fresh coffee mugs provided. The bed was dusty to sleep on. The office chair was broken and they did not replace it even after multiple requests. This is just appalling how bad the service can be at a hotel. Please dont bother to consider this place ever for your stay. Bad businesses should and must perish!
Coming from Istanbul, I stayed at this hotel Jan-Mar 2020. The booking was made by the company that I worked for.
I was happy with the cleanliness of the premise and my room. The small gym was always clean had what I needed.
The staff were tremendously helpful. Whenever I had a complaint, they were very attentive in solving it.
Due to my long term stay, the staff in the restaurant cooked special dishes, off the menu, for me.
There was a large supermarket right next to the hotel which was convenient. It’s helpful when you need things after office hours and you don’t want to hit the traffic.
Unfortunately my stay came to an abrupt end due to COVID-19, but the hotel made sure to send me off with a thoughtful present.
Room dining service is very nice by rahul;clean and properly packed
Room cleaning by surajith and shivaji is very good
We are stayed here from 40 days,they are taking care of us very nice
Happy with the service
Very good hotel...there is guy called chandra who treated us very nice...very nice room, but should improve in food..I would like to appriciate chandra, very good room service and friendly house keepers.