Stanford Hotel Hong Kong Laundry Service

Stanford Hotel Hong Kong Laundry Service Pictures & Reviews (China)

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Laundry Service review highlights
... (and no bar despite their website saying there is).Laundry service is outasourced so takes at least two days. Buffet...
... it for another and I went up to get my luggage. Laundry service was fine, you fill out a form ticking what items you...
... Close to eateries, shops and transport. Also a good laundry service just across the road, sunshine laundry. Rooms are...
Featured laundry service amenities
Laundry Service
Self-Serve Laundry
Dry Cleaning

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Si_H63 wrote a review Aug 2014
Woking, United Kingdom61 contributions65 helpful votes
1.0 of 5 bubbles
Good location but hotel rooms, services and facilities need refurbishing / upgrading. Family of four stayed for a week in August in two superior deluxe rooms (one double and one twin) on the 11th floor.
"Courtesy" airport shuttle bus costs HKD 150 per person but taxi is HKD 300 so four people much cheaper in a taxi. Room cleanliness good, but bathroom (v.small) desperately needs refurbishing. Beds very, very hard. Wardrobe doors didn't shut so light kept coming on. Roof terrace has no sunbeds or shade (and no bar despite their website saying there is).Laundry service is outasourced so takes at least two days.
Buffet breakfast good but no bar or alcohol licence so nowhere to sit, drink and chat.
Worst of all, reception staff totally uninterested and unfriendly - a request to book a taxi was repeatedly met with two responses - "its not possible" or "go to concierge in basement". No offer to help of anything similar, so no choice but to rate is terrible.
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Date of stay: August 2014Trip type: Travelled with family
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 17 Aug 2014
Thank you for taking the time to post your review after your stay at Stanford Hillview Hotel. We appreciate your feedback and had taken good note of your negative comments very seriously which will definitely be reviewed for improvement on our shortcomings. For remarks on no bar/alcohol licence as pinpointed, please do take advantage of our Lounge located at lobby level which serves enticing cocktails and refreshment for guest enjoyment and opening hour is from 11:00 am to 12:00 am daily.

Our apology again to learn that your stay with us was a bit beyond your expectation. Yet, we do hope to have the opportunity of welcome you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nandyssy wrote a review Mar 2007
Melbourne20 contributions9 helpful votes
4.0 of 5 bubbles
I stayed here for 4 nights back in 2004. It was my first time in Hong Kong and I was travelling alone.

Organising late checkout was a breeze - I simply asked on check-in and got to check out at 6pm. I was actually half an hour late on my last day, which made my magnetic key useless but staff simply swapped it for another and I went up to get my luggage.

Laundry service was fine, you fill out a form ticking what items you want washed and all relevant information (price etc) is on the form in both Chinese and English.

There is a free shuttle bus service to and from the airport - just arrange it by the time deadline.

A safety deposit box is provided for each room and is located behind the front desk. I stayed in a deluxe room, the double bed was firm and comfy. Complimentary toiletries, and staff were prompt in giving me clean handtowels when I noticed a faint make-up smear on mine. (They probably thought it was my make-up!)

The location is good, near 3 markets plus lots of yum cha places and shops etc. Nearest MTR station is Mong Kok.
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Date of stay: February 2004Trip type: Travelled solo
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesCheck-in / front desk
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ron K wrote a review Oct 2016
Brisbane, Australia5 contributions2 helpful votes
4.0 of 5 bubbles
Great stay if you want to be in the heart of the Kowloon hustle and bustle. Close to eateries, shops and transport. Also a good laundry service just across the road, sunshine laundry. Rooms are quite small but have heard it's a decent size for Hong Kong. I would give breakfast a miss though.
The staff go the extra mile to help you out. I had the flu, and they sort out the closest English speaking doctor, his opening hours, phone number, address and even offered to escort me to his practice- 5 min walk away. Best staff service we have come across.
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Date of stay: October 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 19 Oct 2016
It is our pleasure to welcome you to our hotel. Really love to hear that you had a wonderful stay here. Our staff are always available to ensure the best service for our guests.

We look forward to serving you on your next trip.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike G wrote a review Jan 2024
3 contributions
5.0 of 5 bubbles
The room was great – quiet, comfy and centrally located! At first there was some confusion around laundry. I asked the front desk if they had laundry service and was initially told no and that there were places to go outside the hotel nearby. But then the manager overheard my question and came out to clarify if I wanted someone else to do my laundry for me or if I was fine doing it myself since they didn't offer full service on-site but did in fact have washers and dryers. He brought me to the machines, walked me through the steps (it was all super simple) and asked to make sure I didn't have any more questions. Really appreciated him going above and beyond to help me despite the initial confusion.
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Date of stay: November 2023Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 25 Jan 2024
Dear Mike G

Thank you for leaving your positive stay experience. We are truly honored by your compliments and delighted to learn that you found the room cozy and enjoyed the strategic location of your stay. We would like to apologize for the confusion about our laundry service at the beginning and are grateful that our Manager was able to introduce our self-laundrette service to cater for the laundry needs of our valued guests. We spare no effort to meet our guests’ needs and expectations with our heartfelt thanks for your recognition of our Manager’s exceptional service. We will certainly relay your good words to him. Your flattering remarks serve as a wonderful reward and spur us in driving the best in hospitality.

We are eager to have the real pleasure to host you again for another delightful stay at Stanford Hotel. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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