Oct 2022. Family
Clean environment and good service.
The room is really nice with the view.
And my son really enjoy playing in the swimming pool and really have much fun.
My family have a great time staying in Alva Hotel by Royal.
Thanks you so much.
‘I couldn’t ask for a better decoration set up for my stay celebrating a family member’s birthday’ The room was spectacular with a living area where we can have our guest visit to celebrate the occasion. The view from the room was more than expected as it is facing the river although there are building surrounded but the spacing is good enough.
What impressed us the most are the staffs we come across.
special thanks to Fiona and Toni who went beyond to make sure we had a wonderful stay. We was traveling with kids extremely excited about swimming, Toni communicated with us , arranged a pool section for us to swim. His insight and experience were professional. We got to swim while the room was still not ready. Fiona was above and beyond. She even came to the poolside to delivery our room keys, she doesn’t have to do it at all. Her thoughtful and kindness was heartfelt. Alva were impressive !
We got to know about the hotel through friends of ours who were going for their second stay at the hotel. Their raving review managed to convince us to try out the hotel ourselves.
The hotel is nicely located by the riverside and have a lovely panoramic view of Sha Tin and Ma On Shan from a distant. We had booked the river view room and requested for a high floor. The view of the river and the mountain in the background is really picturesque and calming. The hotel is also conveniently adjacent to YATA minimart where we got ourselves some instant food, drinks, and a bottle of wine.
The room is compact in size with a simplistic minimalist design. Not to mention impeccably clean. We appreciate the strong water pressure and good shower design. The smart TV was working perfectly with HD channels, though no CNN channel. :(
We utilised the free bicycles to cycle along the riverside until we reached Sha Tin, such a memorable experience.
The pool on the top floor is of a good size, and the perfect lookout spot for planes passing through in the sky.
We spent some time at the outdoor garden on Level 3. It’s a hidden gem and a very nice cozy place to chill and relax.
We ordered takeaways from the Chinese restaurant, and every dish was simply delicious.
Good sleeping experience. Plush pillows and duvets, soft linens, and comfortable mattress. We had to lower down the temperature though, because even 20 degrees felt a bit warm.
Breakfast was good with decent spread.
Location is not really accessible as they are not close to mtr station, so we decided to uber from home.
While we were advised to make bookings due to limited slot, we were surprised to see a huge crowd came in at the exact same time as us, so many that some didn’t even have a chair to put their belongings. Seems like there’s no crowd control almost.
The hotel need to get more English speaking staff on the floor as there seems to be limited number of them.
The bicycle though usable, they don’t look like very well maintained. Also, the hotel doesn’t provide maps for riders. That’s a real let down.
When we were about to collect our food from the Chinese restaurant, we were then told that one of the dishes is not available as they found out that the raw material is not fresh anymore, they suggested us to choose other dish. Mind you, this is after waiting for 1.5 hours for the food. We would appreciate an advance notice on this, not at the very last minute.
Despite all the setbacks, it’s a nice hotel to stay in. Overall, the hotel offers value and we really enjoyed our stay.
That’s the 4th times that I stayed at Alva in a year, everytimes was like a surprised, surprisingly good!
This time we celebrated our wedding anniversary with the kids, the senior manager Fiona had contacted me via email regarding the arrangement for the anniversary as well as the setting for the kids, since she was off the day we checked in, a duty manager Derek had a very warm welcome to us and told us about the arrangement! The staff make me feel very welcome for my every stays!
They had upgrade me to the suite which same as the stayed I had the very first time here, everything were just getting better as they even offered microwave and one extra little freezer for us! And of course the very nice decoration for our anniversary!
The pool was excellent as usual and the free bike ride was always a plus! Checked out process was smooth and the senior manager Fiona even had a warm farewell with us during check out!
I would say that this hotel even is not a 5 stars, but the services and amenities are definitely a 6 stars! We would definitely come back for other occasions!
It was an excellent and wonderful birthday vacation. Highly recommend couples to do a staycation (plus the must-try delicious buffet at Alva House and bike riding experience)
The view from the hotel room is amazing! We enjoy very much the view of the river side and mountain. The suite that we got upgraded was huge. Love the spacious living room with TV ( has movie channel ~). Modern design of the bathroom with good water pressure. Mini bar is included. The washing machine (with drying function) and the cleaning powder absolutely help!
We were lucky enough to get the bikes in the last minute to ride along the river side. This is a very leisure activity that I would suggest couples or families with kids to do. You can either do it in the bike riding park just opposite to the hotel. Or you can ride all the way to Tai Wai and Tai Po if you start earlier in the afternoon.
The hotel also has other facilities like the swimming pool and gym room. Don’t forget to drop by the garden at 3/f, a pet friendly garden to chill out.
The Alva house buffet is REMARKABLE. Finally we got to try after seeing a lot of good reviews /comment online. Wide varieties of seafood (oyster , crab , mussel, sashimi, etc), cooked food (foie gras)and dessert!! Although the restaurant was full house, you can still get the oyster in SUPER short time. That’s what I only concern ;). And they got some homemade gelato (lobster taste is fun to try). I think it provides good balance between seafood and cooked food. Anyway, my boyfriend and I enjoyed very much the buffet. And OpenRice offers the 20%discount off during our stay period.
Last but not least, the hotel staff are super nice and helpful. They help me to check the Alva house buffet availability when I wrote them an email for assistance. I am a last minutes fighter to arrange the birthday dinner but failed to got online reservations. The staff does not only help to get the seats but also gave us a surprise by upgrading the room with a lovely bday banner deco. So sweet!!
The overall experience is perfect and wonderful (it would be even more perfect if the bed can be bigger, haha) . I would definitely come back again for staycation.