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All You Need to Know About the Pool
at Alva Hotel by Royal

Pool & Beach (11)
3 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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HK$1,026
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HK$846
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HK$738
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Pool review highlights
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The staff were great accommodating us, and we were satisfied with the service. Breakfast and swimming pool booking arrangment are good. The environment and services are excellent, will visit again in the future.
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... though no CNN channel. :( We utilised the free bicycles to cycle along the riverside until we reached Sha Tin, such a memorable experience. The pool on the top floor is of a good size, and the perfect lookout spot for planes passing through in the sky. We spent some time at the outdoor garden...
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Good facility and swimming pool. Nice staffs and excellent service. Thank you for the front desk crew especially Jenny, gave my boyfriend an amazing birthday night. I strongly recommended this hotel ,you will have a wonderful experience.

Reviews that mention pool

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Carmen Li wrote a review Jun 2021
1 contribution
The staff were great accommodating us, and we were satisfied with the service.

Breakfast and swimming pool booking arrangment are good.

The environment and services are excellent, will visit again in the future.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 28 Jun 2021
Dear Carmen Li Thank you very much for your kind recommendation and extraordinary review after your stay at ALVA HOTEL BY ROYAL! We are more than delighted to read that you find our service and room excellent! Your generous words give us joy and motivation to continue to go above and beyond for our guests. Thank you very much again and we look forward to welcoming you back soon. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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notyourcupoftea wrote a review Jun 2022
Singapore, Singapore50 contributions63 helpful votes
We got to know about the hotel through friends of ours who were going for their second stay at the hotel. Their raving review managed to convince us to try out the hotel ourselves.

PROS

The hotel is nicely located by the riverside and have a lovely panoramic view of Sha Tin and Ma On Shan from a distant. We had booked the river view room and requested for a high floor. The view of the river and the mountain in the background is really picturesque and calming. The hotel is also conveniently adjacent to YATA minimart where we got ourselves some instant food, drinks, and a bottle of wine.

The room is compact in size with a simplistic minimalist design. Not to mention impeccably clean. We appreciate the strong water pressure and good shower design. The smart TV was working perfectly with HD channels, though no CNN channel. :(

We utilised the free bicycles to cycle along the riverside until we reached Sha Tin, such a memorable experience.

The pool on the top floor is of a good size, and the perfect lookout spot for planes passing through in the sky.

We spent some time at the outdoor garden on Level 3. It’s a hidden gem and a very nice cozy place to chill and relax.

We ordered takeaways from the Chinese restaurant, and every dish was simply delicious.

Good sleeping experience. Plush pillows and duvets, soft linens, and comfortable mattress. We had to lower down the temperature though, because even 20 degrees felt a bit warm.

Breakfast was good with decent spread.

CONS

Location is not really accessible as they are not close to mtr station, so we decided to uber from home.

While we were advised to make bookings due to limited slot, we were surprised to see a huge crowd came in at the exact same time as us, so many that some didn’t even have a chair to put their belongings. Seems like there’s no crowd control almost.

The hotel need to get more English speaking staff on the floor as there seems to be limited number of them.

The bicycle though usable, they don’t look like very well maintained. Also, the hotel doesn’t provide maps for riders. That’s a real let down.

When we were about to collect our food from the Chinese restaurant, we were then told that one of the dishes is not available as they found out that the raw material is not fresh anymore, they suggested us to choose other dish. Mind you, this is after waiting for 1.5 hours for the food. We would appreciate an advance notice on this, not at the very last minute.

Despite all the setbacks, it’s a nice hotel to stay in. Overall, the hotel offers value and we really enjoyed our stay.
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Date of stay: May 2022
Room Tip: Get the River View Room and request for high floor, it’s really lovely.
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 12 Jun 2022
Dear notyourcupoftea Thanks for sharing your lovely experience after your recent stay at ALVA HOTEL BY ROYAL. Our heartfelt appreciation for your detailed review. ALVA HOTEL BY ROYAL is a hotel in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites modern travelers to explore a hidden gem in Hong Kong and experience a travel journey replete with relaxation and discovery. Please rest assured that we will take necessary steps to follow up on your highlighted points regarding our facilities, people and service. It is through the feedbacks from our guests that we are able to constantly improve our level of service and I would like to thank you again for bringing your experience to our attention. Thank you very much again and we look forward to welcoming you back to our hotel soon. Sincerely, Sammy Yip Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RuthY wrote a review Jun 2020
3 contributions
Good facility and swimming pool. Nice staffs and excellent service. Thank you for the front desk crew especially Jenny, gave my boyfriend an amazing birthday night. I strongly recommended this hotel ,you will have a wonderful experience.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from alvahotelbyroyal, Director of Operations at Alva Hotel by Royal
Responded 29 Jun 2020
Dear Doaez, We are absolutely thrilled by your five stars review with lovely photos and rating of your birthday stay at ALVA HOTEL BY ROYAL! It is our honor to hear that Jenny’s warm gestures have been so memorable. All staff at ALVA HOTEL BY ROYAL are always devoted to representing a hospitable image and creating an oasis away from home for our guests. We hope to see you and your friend again soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mr Andrew T wrote a review Jun 2021
Hong Kong, China14 contributions7 helpful votes
We have stayed at the Alva 4 times in the last year and our experience is better each time. The rooms are very clean, sleek and comfortable. We love the coffee machine in the room and the carafe provided so you can refill with filtered water from the machine in the hall, saving oodles of plastic bottles.
The free bikes are fabulous and have meant we've explored Tolo Harbour, Ma On Shan, Tai Mei Tuk and the Tai Po Market, all on bike paths. We've also walked sections of the Macklehose and Wilson Trails as it is a 15 minute walk to the access for these. Once, we walked out of the hotel with our packs after check out and walked to Sai Kung over the hills for a late lunch.
We've enjoyed the rooftop pool, the outdoor terrace on the 3rd floor, the lovely top floor Japanese restaurant, Pit Stop for Happy Hour drinks and the snacks from the small Yata supermarket downstairs.
The staff have been wonderful every time. Eunice in reservations and Alfred, one of the managers, have been especially kind and helpful when helping us make reservations. And, on top of everything else, it is great value.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 28 Jun 2021
Dear Andrew T Thank you for your repeated stay with ALVA HOTEL BY ROYAL and for sharing your excellent experience in this platform. Our modern and cosy accommodation are well-liked by guests and thank you for recognizing our environmental protection measures. The theme of our hotel is “Urban Oasis”, our guests can explore Shatin nearby area with our free on loan bicycles, Adventure Cycling Arena is just opposite to our hotel which is good for kids and family. It is great to learn that you enjoyed it. Eunice our reservation associate and Alfred our duty manager are thrilled to know that their service extended to you are praised, they will keep this up and share it with our team. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kenji wrote a review Jul 2021
Hong Kong, China4 contributions1 helpful vote
This was our first staycation celebrations at this hotel, I booked this hotel via Asiamile redemption, I tried to reconfirm the booking via their official website by using the Asiamile confirmation number but shown invalid.

I have tried to send some emails to the hotel but did not receive any replies after couple of days, the duty manager Alfred Sit called and I realized that he indeed replied the emails right away but just sent to my junk box automatically.

He had confirmed my booking as well as offered me some arrangement for the baby (e.g. cot and baby bath tub), also some decoration for the room to celebrate my wife birthday. He even helped us to book the time slot for the swimming pool which we did not expect that excellent service from him even before the stay.

We arrived the hotel around 2:30pm, checked in was fast even there was also a queue, took us only 15 minutes to get the key, checked in staff was very friendly and helpful!

The room we stayed was a suite on the 21/F, the river view was excellent and very clean and tidy, only staff that I felt not really being welcomed was from the restaurant, I approached the staff at the restaurant and asked about the possibilities of the waiting list for the dinner buffet, but she was impolite and didn’t even use any friendly manner to the guest, I understand that she was probably too frustrated for the crowd as always, however, it also proved that their dinner is competitively famous which I must try next time!

There was a big convenience store just downstairs the hotel and the price is reasonable! But bare in mind that they closed at 8pm!

If you like dogs, this hotel also a good choice for you as there are so many cute dogs around the hotel and even though there are many dogs staying, but you wouldn’t hear their noise, most probably they have separated those from other floors.

Hotel provide free bikes to ride but we did not have enough time to try this time, free shuttle to nearest MTR station but indeed it’s a walking distance too!

Once again! Thank you for the excellent service and we would definitely come back again for celebrations!
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 13 Jul 2021
Dear Kenji How lovely it is to receive these wonderful comments and photos about ALVA HOTEL BY ROYAL! A mere "Thank-You" does not seem adequate to convey our gratitude; particularly for Alfred and his colleagues, your heart-warming words more than made their day! We felt honoured that you should choose our modest property to celebrate your wife's birthday. Your detailed review was really impressive. We have also taken note that staff at the restaurant did not well responded to you, kindly accept our apology, and our restaurant team shall make an immediate improvement on service attitude. A big thank you to you both, once again, and we look forward to seeing you again very soon. With best wishes Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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