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All You Need to Know About the Pool
at Alva Hotel by Royal

Pool & Beach (8)
8 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... tone which made us feel home and relax. The Sealy mattress provides the most comfortable sleeping experience we ever had. The rooftop swimming pool is excellent and clean. Our package includes a 2 hour session at Switch play room, take-away afternoon tea mea boxes, as well as the buffet...
... like the birthday decorations in room was really delighted our stay. Room is tidy with nice river view. In spite of the beautiful swimming pool, hotel bicycle rental is available too. It's such a great experience for my birthday celebration. Highly recommended to local staycation guest...
... i check in, and all the calls was answered by her, to enquiry about the location of your hotel, the transportation nearby, the gym and swimming pool booking procedure, the rental service of bicycle, and the dinner buffet booking , she also helped me to book dinner buffet even though the buffet...

Reviews that mention pool

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lok66lok wrote a review 15 Nov
8 contributions2 helpful votes
+1
We are extremely impressed by the hospitality services provided by Front Office team, especially Ms. Louisa Hung who is the Front Office Manager. The room design is casual and Japanese feeling. We like the colour tone which made us feel home and relax. The Sealy mattress provides the most comfortable sleeping experience we ever had. The rooftop swimming pool is excellent and clean. Our package includes a 2 hour session at Switch play room, take-away afternoon tea mea boxes, as well as the buffet breakfasts. The restaurant is offering different varieties of options. The hotel also provide the bicycle rental service which we could spend time with our son. Shek Mun region has many other restaurants with short distance of walk under the mild weather. This is one of the best hotels in the suburb for Staycation and breathe the fresh air in autumn while relaxing and forgetting the distress.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 1 week ago
Dear lok66lok Thank you very much for your five-star comment after your recent stay at ALVA HOTEL BY ROYAL, we are very pleased to learn that you had an amazing & valuable staycation experience. Your positive comment to our Front Office Manager Louisa is appreciated, she and her team always demonstrate the highest level of customer service. Your kind compliment is the greatest encouragement to all of us. We are glad that you have experienced our Switch play room, restaurant with numerous selection and free bicycle, these are all facilities and services we provide for leisure. We look forward to welcoming you in the not distant future, please visit our website to explore the great value accommodation package. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pat Ho wrote a review 15 Nov
28 contributions5 helpful votes
+1
Hotel staff are very friendly and professional.
Chris and Ruby checking in & out smoothly. Especially appreciated FOM Ms. Louisa Hung gave us a memorable service with her quick response and arranged the surprise like the birthday decorations in room was really delighted our stay. Room is tidy with nice river view. In spite of the beautiful swimming pool, hotel bicycle rental is available too. It's such a great experience for my birthday celebration. Highly recommended to local staycation guest and also tourists. Thanks a lot.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
3 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 1 week ago
Dear Pat Ho Thank you for taking your precious time to share such a wonderful review with us. I'm thrilled that you had an enjoyable stay at ALVA HOTEL BY ROYAL. Our Front Office Manager Louisa Hung and her team including Chris and Ruby always strives for service excellence, and I'm so proud that they have outdone herself again. Your kind words will be shared with her and the team. It's been a pleasure serving you. We can't wait to welcome you back to ALVA HOTEL BY ROYAL for another occasion. Please visit our official website to discover the best offer. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Natalie T wrote a review Oct 2021
2 contributions1 helpful vote
I am Ms. Tse, this is my first time stayed at Alva hotel for celebrate our anniversary I felt very satisfied the stayed and services of Alva hotel.
And I would like to say thank you to operator Joyce, I called to hotel third times before i check in, and all the calls was answered by her, to enquiry about the location of your hotel, the transportation nearby, the gym and swimming pool booking procedure, the rental service of bicycle, and the dinner buffet booking , she also helped me to book dinner buffet even though the buffet was fully book. She is very friendly, patient, proactively to answer all my questions. SHe is very professional and feel the five-star service experience.
I must come again in the future and will recommend to my friends.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 4 weeks ago
Dear Natalie T Thank you very much for your support and share your feedback with us. I was delighted to read that numerous touchpoints from the beginning of your stay left such a memorable impression! We do our utmost to ensure our guests have a wonderful experience and I am delighted to know our team has achieved it. Your compliments to Joyce in Call Centre is really encouraging. We will share with our service team as motivation. It's been a pleasure serving you, Ms. Tse. We can't wait to welcome you back to ALVA HOTEL BY ROYAL for another occasion. Please visit our official website to discover the best offer. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelvin C wrote a review Oct 2021
1 contribution1 helpful vote
I am coming for celebration with my girlfriend this time and the main reason for choosing this hotel is the high opinions of the dinner buffet, but I never expected such a wonderful staying experience I’ve encountered afterwards.

First of all, I made the booking in the middle of August and I contacted hotel weeks later for a few enquiries. Fiona Chan / Duty Manager answered all my enquiries in details with her patience, thoughtful and truly congrats for our celebration. During the conversation, she was aware of my plan for swimming after breakfast on the departure date, she immediately help me to reserve the swimming pool and even proactively offer me a late check-out which makes us have sufficient time to refresh and tidy up before departure. What a considerate arrangement!

Upon arrival, we were greeted by Toni / Concierge at the lobby shortly. Toni is very funny and we have a nice chat while waiting for check-in. Then we were checked-in by the receptionist who is friendly, efficient and professional. And I was told that our room was upgraded to a suite for our celebration which surprised us a lot.

The room is spacious and spotless clean with stunning river view. Using iPad to control all the electric devices, facilities and lighting in room. Much appreciated to arrange this luxurious suite for us. But the surprise doesn’t come to an end. While I stepped into the bedroom, I found there was lovely special decoration was set up on the bed and the TV cabinet, meanwhile someone rang my bell and sent us the “Macaroon Tree” as welcome amenities. That really makes our trip unforgettable !!!

The dinner buffet is one of the finest I’ve enjoyed. Variety of selections, delicious and severed with quality foods. The environment is comfortable with great services as well. Even though we are coming with relatively high expectations but it really didn’t disappoint us at all.

The Fitness room is adequate and well equipped along with the swimming pool which is located on rooftop with gorgeous view.

Upon departure, Toni recognize me immediately in the lobby and enquired me about my stay as well as direct me the way to the free shuttle to city centre.

I wanna give a big thanks to Fiona in person, I keep searching her in the lobby but I later known from reception she is in overnight shift. Hopefully I can meet her in person in near future.

Apart from mentioned staff, you can also see managers & lobby greeters station at the lobby and all of them are willing to provide assistance and big welcome for every single guest. You will definitely feel the attentive & heartfelt services during your stay here. Highly recommended !!!
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
1 Helpful vote
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 4 weeks ago
Dear Kelvin C Thank you very much for your recent stay at ALVA HOTEL BY ROYAL, we are so glad that we have made your celebration stay so delightful. Apart from our modern and cozy accommodation, our front office staff including Fiona Chan our Guest Experience Manager devoted herself in serving all guests, Fiona and her team always demonstrate the highest level of customer service. Your kind compliment is the greatest encouragement to all of us. Thanks again for your review. We look forward to welcoming you in the not distant future, please visit our website to explore the great value staycation package. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bari_ttc wrote a review Sep 2021
Hong Kong, China799 contributions213 helpful votes
It is a brand new hotel in NT, Room is new and clean, the view is also great as it is the tallest building in that area. Swimming pool is on the top, but it is very crowded in weekend. Front desk is polite but robotic, basic service provided but do not expect a step forward.
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Date of stay: May 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 24 Sep 2021
Dear bari_ttc Thank you for taking your valuable time to share your review with ALVA HOTEL BY ROYAL. Our modern and cozy accommodation are well-liked by guests. We also taken note of your valuable comment related to service at front desk, politeness is only one of the cores, while we should more personalized and attentive, our Front Office Manager will conduct training to ensure we can step forward to ensure guests’ satisfaction. Looking forward to welcoming you back very soon, do let us know if we can assist with any arrangements. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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