We stayed here for 5 nights in a leisure trip. Generally, Beirut is one of the most beautiful cities of the World and when you are in this city, everything is overshadowed by the beauty of Beirut. Moreover, prestigious name of Hilton raises expectations. But there are some deficiencies not match with the names of Beirut and Hilton. I will review them, but before I prefer to talk about good points:
Staff: The most important point in a hotel is performance of Staff. Staff of this hotel are great and try to do their best for the guests, specially in Reception and House Keeping departments. They try to don's say "No" as much as possible and provide a solution to meet needs of guests.
Executive Lounge: Guests of Hilton Metropolitan Palace must use Executive Lounge in other Hilton hotel (Habtour). So, you must go through a bridge between two hotels. It is not very close but its service is great. Very kind staff, nice dished and beautiful view made you to spend more time there. But, be careful if you want to use lounge for your main courses, they serve foods few times a day and other times you can find just drinks and some fruits and nuts.
Items that need to get better:
-Breakfast: I expect many items in a 5star hotel but I didn't see many items and it was 3star breakfast. Of course they served two Lebanese dished, Knafe and Umm Ali; Very Delicious
-Pool: We stayed in late April days and the weather really was warm enough to run outdoor pool. But it was closed. It was a bad point for my holiday and I think they must run their pool as soon as possible in the warm months.
-Atmosphere: Lobby and front area of hotel was soulless and cold while in other hotel (Habtour) it was so warm and enjoying. It is easy to create warm atmosphere, there is a great Piano in the lobby, but I didn't see even one time that a musician play with Piano.
-Furniture and Bathroom: I think Hilton Metropolitan Palace needs some renovation in Interior Design, Furniture and Bathrooms. This hotel beautiful and classic but some changes or providing of modern facilities is necessary.
-Gym: There are very few Machines and some of them are old. But, I found out in the last day of my stay that I can use Gym of Hilton Habtour Grand. That is so great.
Overall, I believe this hotel has necessary capacity to be of the best hotels of Beirut but it needs special attention.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from NZureikat, General Manager at Hilton Beirut Metropolitan Palace
Responded 23 Sep 2018
Dear AliMoghtaderi, Thank you very much for your candid review of your recent stay at our hotel. Your generous acknowledgements of our team members professionalism and services are much valued. However we regret to hear that some of our services were not up to your expectations. We appreciate you taking the time to highlight where we can improve and we will certainly look into this as we always strive to ensure that we provided the levels of service our valued customers are entitled to. Again, thank you for choosing to stay with us and we are looking forward to welcoming you back in the near future and make it right for you. Best Regards, Naif Zureikat Cluster General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC