It is not a bad hotel, but overall I don’t find it good value for money. It’s too expensive for a three star hotel and not good enough to be a four star.
Location: excellent. A few minutes walking distance from the Mermaid across from a beautiful park. The area is quiet while close to major attractions and plenty of restaurants. A convenience store located across the street. A train station is a few minutes away very convenient for airport access and one-day trips to nearby towns.
Room: OK but not the most efficient. our room was a corner room on the second floor. It was comfortably big with three large windows overlooking the inner courtyard, so no noise. Bed was ok although personally I found that the Bali design was a little bit much. Squeezing a four poster bed in a standard room is not the best idea because it becomes the opposite of beautiful it’s just inconvenient as you keep bumping into the posters. on top of that there are rattling decorations attached to each poster so you keep making noise every time you try to get in or out of bed. Toiletries and amenities were okay. The hotel carries a selection of « eco-friendly « creams and soaps and shampoos that are for sale in the lobby. We found that there was not sufficient lighting in the room. The light was very soft and yellow and not strong enough for reading. The only lamp that was available for reading was the desklamp but then why would you be spending your time at the desk while you are on vacation? We also had the feeling that there was just too much furniture in that room. It would’ve been more useful to have a proper cupboard with shelves for our clothes rather than two armchairs that we didn’t use (in addition to a sofa and a coffee table, a working desk and desk chair).
Eco-friendliness. I found that the eco-label is used on pretty much everything the hotel does but that it’s not necessarily supported by their actions. For example why use disposable paper cups and plastic bottles in the room for tap water when you can provide mugs and a jar? The room is not equipped with a card switch and so every time you leave the room you have to remember to switch off all the lights which inevitably leads to waste in some cases. The staff don’t seem to be fully trained on those aspects either because even though you would leave your towels hanging on the rack they would still change them every single day. Just using the word eco friendly as often as you can is not going to make you one.
Bathroom: The bathroom is probably the weakest spot of the room and it has been quite an uncomfortable experience. The shower is quite small and very poorly constructed. It does not have a door or a threshold so no protection against water spilling all over onto the bathroom floor. you end up in a steam room after taking one shower and everything in the bathroom will be wet. Again in keeping with the Balinese style the shower doesn’t have a door, it has a curtain that has to be hooked and unhooked to the other wall every time you take a shower. Except that we are not in Bali and the temperature in Copenhagen is quite different. the shower curtain will not dry as quickly as it would in Bali so you end up leaving a damp cloth hanging onto your wall in the bathroom every time you take a shower. the person taking a shower after you is not going to have a very nice experience. The showerhead is very small so instead of saving water, which probably was the intention of installing such a small showerhead in the first place, you end up using more as you try rinsing that eco shampoo from your hair with a tiny jet of water coming from a tiny showerhead. Also the hotel has a problem with hot water. There were times when the water was just tepid and impossible to shower. Not sure if too many people were using hot water at the same time and the boiler didn’t have enough capacity, but it was very annoying especially when it is cold outside and all you want to do is take a hot shower.
Breakfast : Breakfast is overpriced and not worth the price. You will receive the same food every single day. we have stayed at the hotel for six days and after the third day it just gets very annoying. Again in keeping with their eco friendly label the hotel claims that the products served at breakfast are locally sourced. I find it hard to believe that oranges and bananas grow in Copenhagen (or coffee for that matter). Paying euro 30 per person for breakfast is a rip-off. The hotel should be ashamed of their breakfast pricing policy. 60 euro for a buffet breakfast for two people every morning?! How much do you think a person can eat? Disgraceful.
Sauna: unlike other hotels in the city, this one wants you to pay for the use of the sauna. It’s not worth it. A small cramped area that is mixed (men and women), which means that you have to wear a bathing suit. The sauna is located on the rooftop so you need to change into your bathrobe and slippers in your room. It’s a very small sauna anyways and only open between certain hours which is inconvenient and also makes it crowded as everyone is forced to use it at the same time.
Terrace: beautiful view available from the rooftop. Small terrace that only seems to be available to those that purchased an additional sauna pass. Very strange.
All in all the hotel is clean and nice at first sight. But it is overpriced for what it has to offer and makes you pay for all the « extra » things that are normally included in the price at other hotels (e.g. sauna, access to terrace, reasonably priced breakfast). In the end, not sure it’s worth it. Might just pay more elsewhere and avoid the hassle or get a proper four-star experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC